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Sherman Oaks, CA

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Zen Nail Bar

4.0 (260 reviews)
ModerateNail Salons, Waxing
Open • 9:30 am - 5:30 pm
Updated 1 month ago

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Services - Zen Nail Bar

Manicure

Manicure and pedicure

Nail fill-in

Zen Nail Bar Photos

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Recommended Reviews - Zen Nail Bar

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Reviews With Photos

Less than a week after service and even after multiple fixes
Ariana B.

I'm normally a super chill client; I never make a fuss about nail trimming, filing, shaping, etc. I literally tell techs to do whatever's easiest, pick the color quickly, and don't complain about the color if I don't really like it after it's put on. I went in for a gel manicure and regular pedicure last Sunday. I called the morning of and was told they couldn't fit me before 11, which was fine. But then they called me back and said they could squeeze me in at 9:30 if I came immediately. I rushed over, got there in like 5 minutes, and they got me done by 10 (as they intended since they had other appts at that time). I tipped 20% and left happy. Less than 24 hours later, my pedicure was already chipped. I came back the next day straight from work to get it fixed (even though I had to leave quickly due to childcare). They wrapped it, but it smudged again. The gel manicure on my fingers also chipped within a couple of days from normal activity. I came back a third time with my own sandals to avoid issues; they fixed it, but the tech was argumentative in front of other customers. Now, a week later, the pedicure is chipped again and the gel mani is completely peeled off. My issue isn't about a refund, it's that no one acknowledged that this is not normal. Instead, I got a defensive response, saying regular polish chips all the time and implying it's my fault. I'm not blaming the techs, it could be the product, etc, but this is clearly unusual. Super disappointing because the salon is close and I wanted to be a regular, but the whole experience left me feeling frustrated. Some understanding and a simple acknowledgment that this wasn't typical would have gone a long way. UPDATE (after the business response): The reply from the salon contains several misleading points. During my original appointment I waited about 25 minutes for my pedicure to dry and wore sandals, so there was no smudge after the first visit, only a chip in the middle of my toe less than 24 hours later. The smudge happened after I came back the second time to fix the chip. If disposable sandals had been offered then (after I kindly asked), the smudge likely wouldn't have happened and I wouldn't have needed to return a third time. At that third visit, when the technician insisted (rudely) that regular polish chips easily, I showed her that my gel manicure had also chipped within 48 hours after normal dishwashing. The photos I posted were taken exactly one week after the appointment, not longer. I was honest about the timeline, so it's frustrating to see the salon imply otherwise rather than, again, simply acknowledging the issue. The defensiveness and lack of accountability have honestly been the most disappointing part of this experience.

Once the product chipped, she went to new nail bar to fix the broken nails.

Hello, My appointment was on May 5. Within days, the acrylic began cracking. The attached photos are dated May 8 and clearly show the acrylic cracking -- not damage to the natural nails themselves. Since then, multiple nails have continued to break, and I have documented several repairs. I understand your policy is to return for repairs, but I was traveling and not in the city, which made repeated visits unrealistic. Acrylic nails should reasonably last at least two weeks before requiring a fill, especially without cracking days after application. What is most disappointing is the refusal to acknowledge that the application may have been done too thin, despite the service being described to me as "strong" and an "amazing deal." A $65 nail service failing within days is unacceptable. I am very happy with the pedicure service I received, but this acrylic application was clearly defective. I am requesting a refund of the $65 nail service by Friday in order to resolve this matter professionally. If this issue is not addressed, I will proceed with disputing the charge through Capital One and will share my documented experience and photos publicly. I would prefer to resolve this directly and professionally by calling them having a tough time with English and basic client service. Horric. Let's you all judge my wife's nails. May 5th was appointment- May 8th seeing the cracks from product breaking off. I think they think the nail techs never make mistakes. But clearly far too thin with filing et. I am so happy with pedi. Beautiful feet.

Jennifer C. L.

It was the best experience you could ask for as I called in to check if there was availability at 11:45AM. They happily told me to come in. There was no wait and I got to walk right in. The parking was easy because they are in a big plaza with a big parking lot. Just make sure you ask them to validate. I went in. I sat down. They started me on my pedicure and soon there after they tended to do my gel nails. The older staff was extremely kind and friendly above other places I've been. The older man who did my gel nails was in such a good mood he was humming in a low voice but clearly loud enough for me to enjoy as well. I love glittery nail colors of all kind and some places I get disappointed because the end result isn't as BRIGHT GLISTENING GLIMMER they advertise but this place definitely delivers. I was VERY happy to see that the end result was as sparkly as I'd hoped. Very happy with the no wait and quality of their nail polish colors.

Ombré fill.
Brenda M.

Zen Nail Bar is my go to local salon. Everyone is so friendly and accommodating. Nick is one of the best nail tech I've ever used and I've been getting my nails done since the 90s. Thanks zen nail bar for all you do!

I went here for the first time today and was able to walk-in and get a gel-x fill. I told my nail tech Jason that I was in a rush and he finished my nails in record time! Everyone was very nice and I'm happy with how my nails turned out!

Manicure Gel by Nick

Fast, fun, professional!! I've been coming here for a while for my nails and it is always a pleasure!

Margaret B.

My #1 Sherman Oaks "Go To" For Beautiful Hands & Feet! The ambiance is relaxing and the staff are lovely, warm, and proficient in their craft. Thank you, Nick, Jason, and the entire team.

Simone H.

Nick is a professional! I wanted an acrylic set with a really specific design, I showed him what I wanted and he delivered. The space has a good atmosphere, and the staff and customers all seemed very relaxed and happy. Will definitely be coming back

THANK YOU Nick & Tony for keeping my hands and feet sooo beautiful!!!!! Always a treat to pamper myself at Zen Nail Bar in Sherman Oaks. https://www.instagram.com/stories/huyler500/3401540624403901819?utm_source=ig_story_item_share&igsh=MzRlODBiNWFlZA==

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1 month ago

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2 months ago

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16 days ago

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7 months ago

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5 months ago

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3 years ago

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2 years ago

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8 months ago

Great quality mani & pedi, good massage chairs, reasonable prices, clean environment etc

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2 years ago

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1 year ago

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2 years ago

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3 years ago

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1 year ago

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2 years ago

Nick did an amazing job on my acrylic nails and Diane did a fantastic pedicure!! Highly recommend

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2 years ago

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7 years ago

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1 year ago

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2 years ago

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6 years ago

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2 years ago

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2 years ago

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2 years ago

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2 years ago

Amazing Service! Best Gel X Nails I've ever had!!! Nick and Lily are amazing nails techs :)

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3 years ago

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4 years ago

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5 years ago

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2 years ago

I've been going here for years. Every nail tech does a great job and are all so friendly!

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5 years ago

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4 years ago

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5 years ago

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7 years ago

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3 years ago

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Review Highlights - Zen Nail Bar

“If you're in a rush and want quality work then I'd HIGHLY recommend Tina, Kirstie, Helen!!”

Mentioned in 24 reviews

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