I have been a loyal client at Honey Bunny for over three years, consistently scheduling waxing…read moreappointments every five weeks. Over that time, I have spent between $2,250 and $2,475 on services. Unfortunately, a recent experience has made it clear that continued loyalty holds little value at this business. Due to an unforeseen work emergency, I was unable to make a 5:30 PM appointment. I am fully aware of their cancellation policy, but I had no control over the situation and made an effort to communicate and reschedule. Despite this, I was charged a 35% cancellation fee, which came to $18.25. What made this more frustrating is the fact that the same technician had other availability that day, and the time could have easily been rebooked with another client. Rather than choosing to work with a dependable and long-standing customer, the business chose to enforce a fee without consideration of the context. Ironically, that small fee turned out to be a turning point. I have since switched to sugar waxing, and the improvement in service is undeniable. No more burns from wax that's too hot, no skin trauma from wax that's too cold, and absolutely no redness or irritation. The difference in quality and care speaks for itself. It's also important to note that over the course of three years, I experienced significant turnover among estheticians, making it difficult to maintain consistent quality and rapport. While policies are important, so is discretion -- and in this case, the lack of flexibility cost them far more than the $18 they collected. They may have followed their policy, but in doing so, they made it clear that customer loyalty is not a priority. A small fee was gained, but a loyal client -- and future revenue -- was lost.

After careful consideration, improvements: the expectation to complete new person information while…read moredriving to the business and the attitude received when you state that fact. (B) As a first time customer, receiving option 1 or 2, however not mentioned by current staff ( attitudes) (3) acquire the service requested/not modified by "the specialist" " because they think", instead of performing, utilizing her own method instead of proper technique, only to return home using OTC wax to complete a service you already paid for. (4) Poor professionalism, wait until the customer has left before congregating to talk about them. This is not the place for coarse hair or women of color.

Best waxing experience ever! My first time trying sugar wax and it was wonderful. I will never go…read moreback. They offer traditional waxing as well.

From the owner: Here at Hello Sugar, we are the leading Brazilian Wax & Sugaring salon in Chattanooga! Our staff…read moregoes through a rigorous Hello Sugar wax & sugar training program and monthly continued education to ensure we are the very best at Brazilian and full body waxing and sugaring. Our expectation is that our clients feel comfortable and have an experience that is second to none!

Wow, they know nails and how to pamper you. The owner and nail techs here have 25 years of…read moreexperience and it shows. Found out more about my nail care today than in my entire life. Very friendly people. Very delicate care. Walking on air when I left

Lee did my pedicure while Judy did my daughter's custom manicure. They were awesome! You could tell…read moretheir business is very personal to them and they care about their clients. We will definitely go back to them

Ellen gave me an 'amazing' deep tissue massage and oxygen facial! Her many years of experience…read moreshows through her work! There's not many people that can do both skills so well! I can't wait to see her again!

Rebecca is the real deal! She approaches her craft with an expertise and skill that's not…read moreavailable anywhere else in Chattanooga. My acne-prone, aging skin actually garners compliments, and I owe it all to her! So don't waste any time - treat yourself to a spa blue treatment TODAY!

Galinea makes you feel beautiful, cared for and the most important liner she has. Galinea is the…read morefirst slim care professional I have believed in. If you have any issues with your skin like rosacea, brown spots, skin tags. You will feel so pampered and cared for after you session and you will know you have been pampered by an angel.

From the owner: Professional and affordable skin care services in a safe environment. No crowds, no risk. Over…read morefifteen years of experience. Flexible hours for your busy schedule.

Be careful what you sign.. this place feels like a scam! Incredibly hard to get in touch with;…read morecustomer service (if you can get them to talk to you) seems to be based out of Florida, so it's definitely not locally owned/operated. I was unhappy with post-procedure symptoms and I did not want to receive further treatments. I purchased a package, not knowing at the time that I wouldn't be happy with the treatment; I requested a refund because I didn't want to receive the treatment again. This was over a month ago, they were refusing to respond to my texts and voicemails for over a week, and now they are refusing a refund because "you have to request it within 24 hours" - I didn't know right away that I was going to decide I didn't want to move forward, it took me a few days to come to this decision. They want me to use other services instead of giving me a refund, but after everything that has been so unprofessional during this process, it is not a business I ever want to frequent again! Good luck getting in touch with them, good luck expecting the staff to be on time to your appointment, just good luck.. I regret ever trusting them with my business.

From the owner: Step into the realm of beauty and relaxation at Timeless Spa of Chattanooga where lashes, facials…read moreand waxing services are more than just routine- they are crafted experiences. A blend of expertise and personal touch, ensuring you leave not just looking fabulous but feeling truly refreshed.

I love my nail lady and friend Mrs. Tina. She always does a great job and I get compliments on my…read morenails for WEEKS!

Excellent is not a good enough word for my experience with this salon. I'd been searching for a…read morenail salon for the past couple of years, but couldn't find one who did not just good, but great work. I walked in, got seen quickly, and Tina did one of the most beautiful sets of nails I've ever seen, and my pedicure was just as perfect. I've been a client ever since. Spotlessly clean, beautiful shop with a wonderful atmosphere. They really do appreciate you and make you feel like family. I wouldn't go anywhere else.