This place simply needs to do what other places do: have the people who order their items on site stand in their own line. Pre-orders and/or medical orders should not have to wait behind them. read more

I love this place. The staff is really friendly. The lobby is large, welcoming, and comfortable. Zack, one of the budtenders is my favorite one. He's probably the most knowledgeable. I try to only deal with him when I come. I had a problem with a budtender not knowing the product but being arrogant about it. Aaron, the GM was very addressed the issue right away. I'm happy I chose this as my first dispensary. It's best to start off with a great place since you can't leave for the first three months. read more

Clean and friendly with the best inventory, always has special items on sales. Knowledgeable bud tenders

Incredible place, knowledgeable and friendly staff. The amount of product and variety is astonishing, clean, easy flow gets you where you want to go. Skip the trendy spots and make the trip to the west side for this wonderful place, nothing else like it. Parking & ATM available. Call ahead if you're coming for rec only, plan ahead people. Highly recommended! read more

I love this place. However, they have policies in this place that makes no sense. I'm a regular medical customer at this establishment. Today I forgot my medical ID at home because I'm not feeling well. They have all of my information in their system. I was not allowed to pay for my product for the price of medical because I didn't have my medical ID. I've spent thousands of dollars in this place, you think they'd be ok with my DL. Lastly, the young African American kid with the braids that works there has absolutely no sense of urgency. He moves like a snail and has no regard for others time. He's seems extremely stoned during work hours. He's the reason why it's a bad idea to share the tips. This isn't my first encountered with this young man. read more

The best selection in town with a very helpful staff. a special Kudos to Joaquin who always remember me by name and makes EXCELLENT suggestions. David P. read more

A great, growing business on the West Side of Chicago. I am a big fan of The Herbal Care Centers selection. They offer more value and their Friday sales have so many great products to try. As the industry grows, I am excited to watch what THC does! read more

I'm a recreational customer who's purchased from THCC a couple times, but probably won't be going back. The selection is good, the prices are what prices are in IL. Their COVID procedures are pure hygiene theater (meaningless temperature checks, lines that are "spaced 6 feet apart", but that then wrap back around so you're directly next to other people in line), and they aren't doing the thing that would actually make it substantially safer: open pre-orders to everyone, so people could be in-and-out, rather than waiting in line and then needing to talk to the budtenders. There's also a weird difference in how recreational & medical customers are treated. Medical cardholders can skip the line in the lobby, then when they get into the sales room, they have a separate line. If anyone is in the medical line, they will be served first, no matter how many people are in the recreational line or how long they've been waiting. Additionally, online pre-ordering is available for medical customers, but not for recreational. This doesn't seem to be related to city rules - Sunnyside in Lakeview, for example, takes online orders for recreational customers. If you come here for recreational purchases, plan to wait a substantial amount of time. On the whole, I would not recommend coming here unless you have a medical card. read more

This was my first time going to a dispensary. The people were so friendly and patient with me asking my many questions. Fiona was able to help me make good selections. She was really awesome! I will definitely be back! read more

Great products to great staff I love the environmentI love the people and the person to help me and Jake was a great read more

Zen Leaf - Lime sorbet - Cannabis Clinics Near Me - Chicago, Illinois

I had the pleasure of being helped by Michael H., and seriously, WOAH! He's so knowledgeable on what could work for my medical needs. I suffer from other PTSD, depression, anxiety, & PMDD; however,I have an incredibly high tolerance, and I have been struggling to find the right mix of stands to use to help me. I am NOT the average person when it comes to what works for me, so what normally would not be suggested for people with my conditions was actually what Michael H. thought would work and he was right! I have had energy to clean and my anxiety isn't crazy either. On a side note, everyone I have worked with at THC is so friendly and kind. I love this place, I don't understand the bad reviews at all because my experiences at THC have all been wonderful. read more

Clean shop, very well organized, always a pleasure to interact with the staff members the THC Center. They always have my orders ready and accurately. Love the parking lot, very convenient to get to in Chicago read more

I spent $50 on a disposable pen that literally died less than 24 hours later. I called and one of the managers told me I had to email the general manager and I'd receive a full refund. I emailed him, (Anthony) and he has displayed terrible customer service, sending me through loops, replying with snarky remarks, and still only wants to offer me a credit. I am not interested in replacing the item or making any future purchases. read more

Zen Leaf - Rythm disposable pen. Still full of oil, but dead battery - Cannabis Clinics Near Me - Chicago, Illinois

Zenleaf in Pilsen is one of the best dispensaries,I have been to3others, to me Zenleaf in pilsen is a friendly place,lists of energy going on, , Everyone is very knowledgeable about all products. Very clean,great prices. read more

Bought a disposable pen from them yesterday and the battery died the next day with 3/4 of the product still in it. Brought it back to THCC and they refused to replace it wanting me to jump through a lot of hoops with the cultivator to get a replacement. Ridiculously poor customer service. I will not shop there again. The Mission Dispensary on 86th and Commercial is much friendlier and will gladly replace any defective product you get from them immediately. I will be driving there from now on. read more

It's a cool place. Very clean inside, and everyone is pretty professional and friendly. Only 2 drawbacks: 1) Their website and app is HORRIBLE. I downloaded the app bc they said we can preorder from there, but that hasn't worked for me as of yet. I just received an email from the about specials, but the email was formatted all wrong lol. I mentioned it to them the last time I was there and they said they are working on it. Hopefully soon- tech for easier access is kind of a non-negotiable for me. 2) Everyone in there is nice and I never have to wait long before I am helped. But I was kind of annoyed that they assume that I know the difference between bud, oils, edibles, tinctures, CBD levels etc etc. I wish there was more of a streamlined system for new customers, maybe an optional educational seminar for new customers. But that's it. Otherwise it's a cool place. Laid back, simple rules, cool people. Don't forget to wave hello at all the people in the cars in the 6 intersections facing the main door lol. read more

Great medical selection, and wonderful customer service. They are taking all the precautions to keep patients safe. Highly recommend stopping by read more

This place overall was fine. The biggest disappointment of my experience was the lack of transparency and lack of clarity about what items were stocked for recreational users. I tried to call before arriving here but no one picked up the phone and the message just said to default to the menu online. I drove 45 minutes to get here and waited 40 minutes in line. In the line they have a TV and several touch screen kiosks with menus with items that are supposed to be stocked. The only disclaimer was that flower and pre-rolled items are for medical patients only which is totally understandable. By the time I got up front to ask for items that were on the menu in the waiting room they were apparently out of stock of the items that were on the menu and specified that the items were only for medical patients. I felt it was pretty disingenuous for a recreational dispensary to have menus with what appear to be available items in stock only to find out that they're not in stock and on top of that completely wasting your time in line. There was also a ton of people who were waiting after I left empty handed and were probably going to expect the same rude awakening I experienced. I hope this place will do a better job of updating its website and allowing for additional disclaimers about the items that are in stock to recreational customers in line because without it it's just rude and a waste of time for those looking to make a purchase.. read more

Just sketchy. Does not have a real stateside number. No store location and can't see the product. When they answer just seems like a scam. Must pay online first then someone will meet you. Don't trust it! read more

This place is awesome! I placed an order for medical ahead of time and arranged a pickup time. They are super clean and safe about following the Covid-19 guidelines. The place is super convenient/quick and the staff is very friendly and helpful! read more

What a let down. Sooooooo expensive and nothing like the vibe I was expecting. You can't see or smell any of the product and the quality of the flower was surprisingly poor - especially for the price. Damn shame. read more

I've been coming here since 2019 when it was ZenLeaf. All of the bud tenders and managers are knowledgeable and friendly. They always have my pre-order ready for me. I'm in and out swiftly ;) They also always have great deals and bundles, but regardless of what's on sale, my Veteran's discount gets me 20% every trip. Thank you to all the staff through the last few years. Each of you make my constant trips so enjoyable. read more

Allee is the MVP of this place. Everyone is kind and patient, but as a person with anxiety, Allee is where it's at. Chill, knowledgable, never in a rush, always tries to take care of you. ESPECIALLY if you're new/anxious, ask for/look for Allee (Girl with long blonde/brown hair and usually a hat). read more

Just switched to this dispensary, awesome staff , clean establishment. Definitely recommend to all medical and recreational. Safe to say I'll be coming here from now on read more

The turn around response to a compliant sent to the manager is ridiculous. I had purchased about 3 different disposable pens and all 3 stopped working a day later it's been more than a month and still no response great job "manager"! read more

Just take me at my word I am the biggest customer service snob. Coming from a long career in F&B I know what I'm looking for. Dave and specifically Maddie are the best customer service agents. Period end of discussion. Such good people. Keep them working or I may just have to hire them myself!!!! Good going guys. See you soon! read more

Kinda shocked by all the bad reviews and in true yelp fashion, they've made over 400 reviews not recommended? How's that even possible lol. anyway, I love coming here. Never had an issue with customer service. Anytime I have a question, if the person isn't sure they find out, especially when it comes to the different strains. Super helpful and great recommendations whether it's cannabis or CBD. Thanks everyone! read more

As a regular medical patient, I had a reservation canceled on me with no explanation. I called in and the rude lady that answered simply just said they were short staffed so they weren't accepting any reservations for medical or recreational. Although the website was still allowing it and I just picked up a reservation the day before. Extremely disappointed that they would handle medical patients like this. Poor service and not staffed properly. I'll be switching dispensaries. read more

I was in a lot of pain and they helped me with everything I needed and was so very nice can't wait to tell my Doctor thank you for the recommendation read more

The staff is amazing. This one specifically goes out to Richie at the front desk. I had a long 7 straight days of work and just wanted to grab some pre rolls. I got there and my provisional patient card expired the day before. The last thing I wanted to do was go home and go to the website and print out a new card knowing that I had no idea what my username or password was. Richie offered to help me through the whole process. I didnt have to go home, he took time to go to the website and get me through the process. It took even longer because I had no idea what my username or password was, I also had two different accounts. He took more than 10 minutes out of his day to guide me through the process and even print me out my new medical ID card. I already love the customer service at this location but Richie went above and beyond. He even refused to take money from me for the help. Stand up guy, 10/10 in customer service. Ive done customer service almost my whole life and I really appreciate you Richie! Get this man a raise! read more

ON 11/14/20 I went to Herbal CAre Center to get some recreation weed, my id duplicate was coming in the mail but I had on my phone showing a valid state ID and I bought weed 3 weeks ago in the same situation at the same location. The problem is they had some young racist white boys working at the front counter who taught and say racist things to black men and raise there voices to provoke black men who are only there to buy rec weed. The racist white boys then call black security guards who look like all they do is lift weights with guns on there hips are not approaching me and denying my freedom of speech and physically touching me when I am right by the exit doors. Some body is going to loose there life at Herbal Care Centerdue to the assaults by there security guards as if someone illegally touches you have the right to stand your ground. I will never go there and spend my money there. They are a racist legal weed seller who use black security guards to harass, touch, shove and fight and arrest black men at their location. shop else where if you are a black man. read more

Poor customer service. For all my questions regarding medical cannabis as a patient who's there weekly, I was told to call the state and no further assistance was given. No professionalism whatsoever. read more

Very professional, clean and great place also very close to my house. It's a very welcoming atmosphere. I have already recommended a few people to come here. Great selection on ways to medicate, I couldn't recommend The Herbal Care Center enough. read more

I love The Herbal Care Center is awesome!!! I love the plethora of products they have!!! Most of the staff is really nice and informative!!!

Amazing expertise, incredible attentiveness. Huge variety and solid product. This is the future, the future is now. I am so glad I found this place and looking forward to holistic wellness and wellbeing read more

Outstanding customer service, amazing staff and the selections for those who need suggestions are on point. I am always politely and expeditiously taken care. read more

The staff is friendly, very knowledgeable and polite. The product selection is awesome. I think I'm a goldleaf fan and I like when they have promos. And they have parking. They also have an atm. read more

I have been a patient here for a year and they always seem to make sure I have what I need. This weekends sale is great, it may be long of a wait, but it is well worth it. Thank you read more

I've been to three dispensaries in the city and have been disappointed with the knowledge of the person assisting me, each an every time. While I am certainly not an expert, I'm definitely an informed consumer. I wish that more off the cannabis consultants were as informed as ERNIE at Herbal Care Center. He took the time to answer my questions, and didn't just try to rush through the transaction. read more

Called multiple times to confirm they had what I wanted before arriving...no answer or returned vmail. Took a $20 Uber there for them to have a sign on the door stating no flower or prerolls?! Like, why isn't that displayed on your website or in your voicemail?! Bad for business..did not and will not purchase from here again. Signed an empty handed customer. read more