really nice convenient location and the prices are nice. my cart exploded before i even used it,…read morebad product. the staff was really nice

Service is horrible, I have never had a good experience here. The employees are rude and do not…read morecare about their jobs. I have never once been greeted when I walk in, I say hello and no one even responds, they look at you like 'what do you want'. The employee today was irritated that I woke him up from his NAP. I walked in and asked if they had a product, he lifts his head and says "nope" and lays his head back down. If you come here, expect to be ignored, dismissed, and made to feel like an inconvenience for simply existing in their store.

This is the first time I've ever left a store and wanted to write a review A GREAT review about a…read moreWONDERFUL experience, before I even got to the car. The young gentleman that helped me was so friendly, so patient with all my questions, was happy to help. He is so knowledge and enthusiastic. Another great bonus, prices are GREAT.

Service was great! They had exactly what I was looking for, plus so much more. My dog is picky but…read moreate these with no problem, also priced well.

Stopped in here this week to get something for friends. Worker was very helpful and knew exactly…read morewhat I needed , even when i didn't really know what I needed . Would recommend !

The only good vape shop around Lincoln Park and Lake View. Good selection, service, and products.read more

They don't give you pricing of products over the phone. They're firm on coming in to "find out…read morepricing" I'm not going to waste time and go to the store to find out I'm short of affording something. Bad business practice on their end.

Beware. This place has spoiled products and a strict no-return/no-refund policy. I bought some…read moregummies yesterday and discovered they were bad when I opened them last night. I took them back today with my proof of purchase and they refused to replace the product. They then directed me to the no return policy posted on the wall. They said that I should have opened the product and tried it before leaving the store yesterday. Do yourself a favor and shop somewhere else.

FIRST TIMER FIRST…read moretime checking out place. Moment I walked greeted and great environment. Great customer service. Def the joint for rolling papers etc. def coming back

Everyone is always so kind and helpful here. I only patronize them here because they keep a wide…read moreselection. One time I came and they didn't have sodas and the next time the manager let me have one out of the kindness of his heart. They don't try to get over on pricing and very fair for the value of items. This will be my 4ever vape shop, I recommend everyone to come here.

Beautiful space! So bright, spacious, and pristine. Excellent, friendly, and attentive service…read more Everyone was very kind and accessible for questions. Huge thank you to Nico! He really helped me find the right products for my insomnia, provided great recommendations, and educated me on ingredients to look for. Fabulous variety of products and everything is organized in a clear way. The prices are very reasonable too. The only bummer is that they don't accept credit cards. Debit or cash only. Cool art and decor, comfy seating, and fun gift/accessory items too. Really nice vibes all around. I'll definitely be returning!

The staff and service here are so great. From the time you enter and all throughout your visit…read morethere are budtenders to help you. The were varieties to choose from which is always good. The prices and quality were great and they have sales going on. Chelsea was very helpful in her service and recommendations. I recommend this establishment, very cool vibe.

This place is awesome!! The glass is high quality and artistic with lots to choose from, employees…read moreare knowledgeable, and the general vibe of the place is great. They don't have the "classic" cold, neon look that a lot of smoke/glass places have, and even have some cool art made from reclaimed wood on the walls! Roots is definitely my go-to when I need anything for vaping or smoking!

Beautiful shop and amazing customer service. The shop is incredibly beautiful. It's a staple in…read moreuptown.

The owner is cool guy and hooked me up when the other shop (North Milwaukee Avenue) closed early -…read moreunderstandable on a slow Monday in frozen February Chicago weather - and directed me to other shop and told other store to hook me up and they gave me good deal from already good selection.

Stopped by here yesterday after work to get a pack fast light coals to light up my Hookah at home…read more The coal was priced fairly and the store had lots of other things as well but the store was out of all posh flavor's and I was hoping to buy one. Customer service was fast and friendly. Definitely recommend this business to all local smokers.

This smoke shop is 10/10, hands down. The guys working in here were SO helpful and I was in a rush…read moretrying to catch a train. They are so knowledgeable and were able to break down every item to help me figure out my purchase. Even after I made my purchase he took the time to open the box with me and teach me how to use this, even though I've had many vapes before this one was a little trickier. Great location in proximity to downtown and west loop. It was my first time here but most definitely not my last. Do not sleep on this place

Chachi and the team here are always pleasant and welcoming. Appreciate all of your guy's help!…read moreDefinitely recommend as they also have a lot of stuff for sale here!

They're deceptive here. I went in here a few minutes ago to get an eighth of an ounce of sativa…read more When I open the pack after he was weighing it on their scale, this man gave me one small nugget. I wasn't paying attention to what he put on the scale because I thought he would give me what I asked for (AN EIGHTH). When I go back to the car I open the pack and it's a small ass nugget. If you're not paying attention here they will try to jip you. So I went in to ask for my money back. So bogus. It was 2 men probably 30+.

Awesome customer service. great selection of cigars. The cashier was super helpful. Ill definitely…read morebe coming back again.