Came in to pick up an online order. I was in and out, I wasn't too surprised though as it had been storming out. Everyone is always so nice at this location. read more

The staff here is so great! They are kind and accommodating. Today Joe went out of his way to recognize my birthday and took the time to hear some constructive feedback. The line management is always changing here. Today I was segregated into an on-line orders line; which implies it's a priority line. Joe was excellent at recognizing this while being busy and understaffed. Thank you! read more

Takes them about 20mins with each customer, line is always super long. Bud and Rita's is maybe 15mins away from this location. Never a line and they are dog friendly read more

Tameka was very rude when asked a simple question, seems to lack customer service skills.

Very easy and good variety of items. I came here from out of town and was recommended Zen Leaf by one of the locals. I would go back again and probably Will Next time I visit. There was helpful staff also. read more

I like going here but the cashiers can be a bit rude and unwelcoming so it's a bit irritating. I'm just trying to get bud lol.

Everytime I go in there, there is a problem with my order or the staff is undertrained. My most recent visit an employee messed up while ringing up my order. Then the manger. And over and started swearing at me and through me out for their mistake. Great customer service, and what a way to treat a loyal customer. read more

They advertise their prices are one thing. Then when you go pay. They add all these taxes on at the counter. Their debit card machine is an atm and it will charge your card more than what you paid. I feel the employees are scamming. They said they couldn't find my ID and I owed them more money. When I said cancel my order that's when they "found" my id. read more

Ordered online 3 times, stuck in verifying status the entire time and end up cancelling. Not a single order going through at all, right past the pick up times. If you don't want to fulfill orders just cancel it, don't have me waiting there the whole time. read more

Riot fest comes ever year & yet y'all seem to be short staffed and out of product. How? Why? What is the purpose of placing an order if I still have to get in line? I hate Riot fest & the congestion it brings but now they get first dibs on my weed?????!!!!! There should be 2 lines; one for the community & one for invaders!!! ...I'll be looking for a new place to shop & tip 30%... read more

You'll find multiple brands to try, staff is super friendly and helps you the most you need. There's an ATM inside because they don't accept Cards so get ready with cash. We DON'T recommend Joos pen cause the wax gets stuck and it's impossible to get some product out, but that concern is regarding the brand, not the store, besides that my husband and I had a cool shopping experience. read more

Zen Leaf - Wax pen - Cannabis Clinics Near Me - Chicago, Illinois

Okay been here a few times and at first I thought these people genuinely care but now I think they're genuinely toasted out their minds Great service but takes foreverrr And my last visit 11/29/24 He made a suggestion I agreed for the switch And he didn't even give me what HE suggested lol seem distracted with a previous customer waiting he messed up my order Just be aware and double check ur items Also I pre ordered twice and none of my orders were ready when I went to pick up in fact they didn't even have my order in the system just a heads up idk if anyone experienced this problem read more

Raise your hand if you had the pot shop as the first place to temperature check you whilst out and about during the Corona days. Yeah, wouldn't have expected that either. THC serves both recreational and medical marijuana patients. I waited for two hours in a huge queue on New Years Day to get hooked up with my recreation. I've long since wised up and gotten my medical card. In addition to saving a lot of money on taxes, the card makes a lot of sense. Illinois state law mandates a certain amount of medicine remain available for medical patients. That means cardholders can get their medicine, even when recreational users cannot. You also go to the head of the line, making it a quicker trip at a busy store. THC has a good online portal where you can browse and learn about products. Medical patients can also preorder for pickup. The store itself is bright, clean and modern with touchscreens that you can use to browse offerings. Budtenders have been knowledgeable and helpful with purchases. Like many places they have levels of security, so be patient and cool Honey Bunny. Now, to the goods. Weed has come a huge way from the schwag of my youth. Gone is the brown frown baggie of barely recognizable buds mixed amongst seeds and stems. These days flowers are High Times quality-fragrant, tacky and potent buds. While I've pretty much always smoked buds, I've gotta say I'm really liking the vapes. Supereasy with the 5/10 thread. Once you have your USB chargeable pen all you'll need are replacement cartridges. Side note-TSA didn't even mess with it when it was in my bag. Put the pen in your carryon and cartridge in your toiletries. I'm a fan of the Sativa hybrid strains, which are the best of both worlds-heady buzz without the flooring effects of straight Indica. I'm seeing more consistent strains from store to store and it's helped to find what I like-G6, Blue Dream, Jack Herer, Bruce Banner and East Coast Diesel. As for Indica, I'm liking Northern Lights for evening medicine. The Mindys gummies are also really tasty, though more of a mild buzz. Things are expensive and sized small Cash Only On site parking Good website-check to see if Rec sales are available Go see Dr Feelgood and get a Medical card to help with your Corona anxiety read more

Zen Leaf - Not even seven am on New Year's Day and already sold out of flower. Looks like I picked the wrong day to quit sniffing glue - Cannabis Clinics Near Me - Chicago, Illinois

Went here & tried to use a $10 off coupon that had been emailed to me multiple times over the past month. The woman who checked me out (didn't get her name but she was a short, squat little creature) said I couldn't use it, accused me of already using it twice, and was very smug and rude as if she'd "caught me" stealing. I had used it once (not twice) previously and actually called customer service prior to going to the dispensary to check if I could use it again since they emailed it to me again. The customer service lady said she saw no reason why I couldn't use it if it was emailed to me again, hence why I tried to use it. I don't even care that the coupon didn't work, but the smugness (especially considering that this dumb woman doesn't even understand how the coupons work) was so unnecessary. I decided to leave without buying anything and I will not be coming back. read more

Hell no they are false advertising up here and I'm pissed. They show me a screen and the screen says thc 30% and on the container when I get home it says thc 1% and thca 29.9%. I'm mad as f.....k. I know one thing tomorrow someone better be giving me a refund. THATS COMPLETELY FALSE ADVERTISEMENT. EVEN WHEN YOU CLICK IT ON ITS A BIG SMILEY FACE SAYING THC AND THEN REVIEWS. and to turn around and sell a product that says 1% yeahhh the customers need to know about this. read more

Zen Leaf - Cannabis Clinics Near Me - Chicago, Illinois

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wack dispo with a terrible customer support team and policy. I bought a full gram concentrate from this dispo, it was Revolution so already more expensive than your other brands. When I opened the product I realized it was a half gram and I actually just got finessed by a dispensary. These dispensaries might seem professional but they're not and they all have their own rules and policies that they mold around state laws. Either way the product replacement policy is 14 days something I was never made aware of the first time I made my purchase. Very disappointing because I did not have the time to drive out to Pilsen dispo and even ask them this question. Seems like I just won't be shopping at this dispo for my medical needs. ‍ read more

Zen Leaf - receipt showing I paid for a full gram - Cannabis Clinics Near Me - Chicago, Illinois

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Being for years but now run fast away from Zen Leaf !! Service is horrible and I will never come back!!

DO NOT SHOP HERE!!! they are releasing all their full time employees and replacing them with machines. Add to that prices have been steadily rising 25-30% in the last 6 months. Also, they are discriminating on what products they sell. it use to be you could get just about anything, now your lucky if they have the items the kiosk are showing...sometimes those are not even in stock. Go somewhere else where you can be appreciated as a patient. read more

This is a joke. The product was excellent. The staff were excellent. The guys at the door were being rambunctious and I couldn't hear to make my order but the vibes were so damn good I WANTED them to enjoy themselves because...dude I'm here to buy weed! Good times! The bud tender was great. No frills. No extra questions. He forgot I asked about my veteran's discount but it's still within my budget so ok! No problem.... Until I opened my product. Someone other than me has had to have realized that they are selling $15 pre-rolls that are half the size they used to be. Literally half. Ok, maybe figuratively but visually? These motherfuckers are HALF the size. I hate being nickel and dimed. The damn thing wasn't worth $15 before but now?! $8. With the caveat that I could always get what you had before at $8 in Alaska, Colorado, or Nevada. I feel cheated out of money. I feel like my intelligence as a consumer has been insulted. But I'm walking down Damen at the tail end of a Chicago winter with no gloves on level happy. So this shit is all I have to worry about. If I had a problem with my product ..... this would be a 3 star review. 10/10 read more

Been coming here since it was THC center. Zen leaf is on par product wise, maybe slightly more deals available which makes sense from a bigger corp. Service staff is mostly the same, good service if you need it, to the point if you don't. But management, you need to track your sales metrics and schedule accordingly. I come here on a slow day and there is consistently the same number of cashiers (and empty registers...) as your peak hours. Unacceptable that I should have to wait longer during busy peak periods when you clearly have the infrastructure to support more staff. Hire them if you don't have them. Hint hint, when you have more customers, you need more staff or you will loose both. read more

Customer service here is completely awful. The way they treat regular customers and medical customers is appalling. Literally had one of the budtenders just not give me any of my change back. And when you call to talk to someone about it they either hang up on you or claim they'll call you back and never do. Worst place to purchase product. read more

By far one of the safest places I've been to during the COVID-19 pandemic. Let's start by mentioning that this place, like all other dispensaries around the city, is *CASH ONLY*. If you do not have any cash, there is an ATM that you can access right inside the store. It wasn't until the pandemic started that I've made my first visit to THC. They are very strict about their safety measures, so for now, you need to schedule an appointment for recreational and even medical. The appointments are 15 minutes apart, and make sure you get there on time since there is only a 5 min grace period before they cancel your appointment. In order to speed up the process and not go over your allocated time, I suggest visiting their website and looking at their menu. The menu will also indicate if the items are available or not. I scheduled an appointment for a Tuesday at 7:30PM. Even though it was the last appointment of the day, and the store was basically empty when I arrived, they still checked my temperature and asked me to wear a mask. This is to protect yourself and others who my be vulnerable, specially medical patients who shop at THC. After my screening and ID check, I was given access to the actual shop. To be honest, it is one of the best decorated and organized dispensaries I've seen all around the city. The employees are trained well, respectful and extremely friendly. I am new to the whole "recreational" scene and since my apartment is smoke-free, I usually buy vape oils or edibles. I made a mistake and did not check the menu before my first visit, however, the employee behind the register was able to help me out efficiently, while keeping track of my scheduled time. I ended up getting the Strawberry Cough and East Coast Sour Diesel vapes and the Strawberry Crunch edibles. I am by no means a marijuana expert, but boy did these vapes do the trick. The prices are extremely high than, let's say a local dealer, but that is because of the high tax that the city and state have set in place. Both vapes and edibles cost a little over 200$ with tax (yes crazy, but I'm an engineer, I get to splurge). The vapes DO NOT last for a really long time. I've found that they empty out in a week or so, so it does get expensive in the long run. Either way, I highly recommend this dispensary. I've visited several around the city since recreational has been legalized and this is by far the best experience I've had. Chapeau bas to the excellent service! read more

Zen Leaf - Cannabis Clinics Near Me - Chicago, Illinois

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Preorder customers should always take priority. Waited fifteen minutes and they didn't have my pre order ready when I arrived either. ZenLeaf can be such a hassle and this location is not customer focused. The only advantage is the parking lot. read more

Don't bother going here for recreational weed. They make you stand in line and look at you like you're a non-entity unless you have a medical card. They will let all Medical card peopl go in right away. If you have been standing there for an hour they don't care. There's plenty of dispensers who don't make you wait that long and penalize you for recreational like these guys do. If your recreational it could easily take two hours to finally get in the room and buy weed read more

Started coming here when it was 'THC Center', and everyone was nice and all, but now that's it's shifted to 'Zen Leaf'......man.  These guys know their stuff and are super friendly, helpful, and patient.  Came across a couple of girls, one in particular.  Allee is her name. She is the beez effin knees. THANK YOU for making my experience and purchase swell!  Ryan (manager), she a real one. :) If you're looking for a comfortable, non-shady, easy-going way of purchasing from a dispensary, I highly recommend this joint. *pun intended*  Ask for Allee, she da ish. xO read more

I really liked this dispensary simply because it's the nicest and the workers are extremely nice. This is my favorite dispensary in Chicago. The prices are decent and they always have some really cool deals going on! read more

Zen Leaf - Lobby - Cannabis Clinics Near Me - Chicago, Illinois

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Staff is friendly and courteous. They are helpful and not rushing you. Selection is amazing too.

Don't bother talking to the manager (whoever the short girl with Orange blonde money pieces) if you have a issue she'll dismiss you without an explanation. Lol super rude and definitely shouldn't be in a management position. I will Definitely not be back after being a repeat customer because of her. read more

Meh. The parking lot is a huge headache to enter because of its location. Once you get in the lot it provides no privacy at all. The selection is good. Staff is friendly. Total headache paying with a credit card or debit. They make you sign up for some external service which basically sucks. Their app is super glitchy. Takes them too long to pull together online orders. Overall too much shenanigans. I don't get it. Just make it easy. read more

The dispensary is fine. They have a great selection. But their covid related procedures are a joke. We spent 1.5 hours in line. Waiting outside isn't a big deal. Then you get into the lobby. They mark off six feet spaces but then snake the line around so that you're about a foot away from other people on either side of you. And you're stuck in this for 45-50 minutes if the lobby is full. Most cloth masks are not designed for that. Then you get into another room to actually buy and it's the same thing. More lines. Way too many people. Sorry, that's dangerous. There's a better way. The internet. Let people place pickup orders online and give them a pickup window. Other dispensaries do that and it minimizes how much time you're near other people. It's a great experience and product selection but I won't be going anywhere near this place again until the pandemic is over. I was stunned. read more

As folks may or may not know, medical patients in Illinois must designate a dispensary for all of their purchases. Fortunately the process to switch can be done online easily and fairly quickly. I did so recently as I was gonna be in the neighborhood anyway, and after only one visit, I'm officially switching to The Health Care Center. My current dispensary is perfectly fine, but The Health Care Center is above and beyond, and here's why: - COVID-19 measures: multiple no-touch hand sanitizer stations, fewer door knobs/handles to touch, wrist-scanning temperature checks, well-marked social distancing guidelines on the floors in all areas. When I went, I noticed a lot of older/elderly customers, so I really appreciate this over-abundance of caution. - Selection: I get it. Illinois is a dysfunctional state when it comes to, well, a lot, but cannabis legalization especially. Weed capitalism sucks, but for right now, the prices are what they are and the quality of products from licensed growers is what it is. All the more reason, then, to shop at the dispensary with seemingly *everything* (said like Gary Oldham in "The Professional") that's available in Illinois. It reminds me a lot of dispensaries in states with legal cannabis for a couple years, e.g. Washington. Anyway, their inventory has a variety and a consistency that's frustratingly rare for a city with multiple vertically-integrated weed emporia. - Vibe: Hey, am I writing this review after snacking on some infused pretzel nuggets that I picked up on the aforementioned trip? Yes, hence why I wanna talk about how the vibe at The Health Center is very good and that that matters. The employees all were friendly and helpful as hell, and also - this might seem minor but stick with me - the way the counters are set up/situated made it a lot easier to hear and speak with the bud tender while still maintaining social distance. Again, with all the older/elderly customers I noticed, that kind of accessibility was reassuring. Their website calls it "a spa-like environment" which is a little goofy (like settle down, you're not King Spa), but all I'm saying is, it has a pretty good dope shop vibe. (That said, like many [if not most] dispensaries, the owner is reportedly a creep, so that's a bummer. I hope the employees are treated well, as they are quite literally essential workers. #unionizebudtenders) read more

First off I want to say that I have been a faithful customer for years at this location up until August 1st when Joe took care of me This guy was completely rude to me, then he had the audacity to remove my veterans discount that I have had since I have started visiting this location. I have always tipped very well and have been a very very loyal customer and have not gone to any other dispensaries but this one. Thanks Joe you changed that. I absolutely adore all of the people that work here but Joe ruined all of that on August 1st. I will go to different dispensaries starting today because of him. I visited the location today to find out my veterans discount was removed. I had to pay over $50 for an eighth that I normally would pay $35 for. How did this guy get this job anyway? What a tool Thanks Joe youre a POS!!!!!!! Thanks for ruining my day I will be taking this to corporate read more

The staff I met are willing to help you apply for your medical marijuana card. Just bring all the required documentation including your doctor's certification. The fees must be paid at the time of application and can be paid using a credit card. The greeting area is windowless, but very very clean and tastefully appointed. I was very impressed. My caretaker went back without me to acquire my supply of products which the staff helped her select for me. Cash payment is required, no checks or credit cards accepted. I highly recommend The Herbal Center. They have a parking lot for clients only that can be accessed from Ogden. read more

Went to The Herbal Care Center this afternoon to quickly pick up a 0.5g cartridge and received fantastic service from Kayla the second I walked into the showroom. She provided premier customer service, and could not have been more welcoming. She provided fantastic advice regarding which products to consider, the differences between them, and how to enjoy them the most. I would highly recommend stopping by for any cannabis products you need. Plus they provide reusable bags as part of your pick up which is a great touch compared to other dispensaries that waste an oversized paper bag on a small product. Check em out! read more

The facade of this place is deceiving. They claim a spa-like, relaxing experience. But management is far from caring about their customers experience. I came in asking for a particular product. I was sold a product that was entirely different. At the time, I would have assumed my bud-tender was a newbie employee who just needed more training. Turns out, the person who helped me was the 'General Manager', Anthony Roland. Upon getting in my car and realizing his mistake, I came back to the store a few minutes later to try and resolve it. I was assured that an email to the GM would fix the situation. After many frustrating email exchanges, it is clear that Anthony is not only bad at product information, he also has no interest in customer service. He responded immaturely, and has refused to acknowledge his mistake or attempt to rectify the problem. So, on top of being out $45 for a product I can't use, I was given a headache and my time was wasted. Owners should take note of the lack of professionalism and care. Certainly, some of the other friendly bud tenders here could represent the facility much better and fill the roll more appropriately. Went from thinking I had a neighborhood spot, to realizing this place is worth avoiding at all costs. (At least until I can confirm there has been a change in management.) I will be traveling further to avoid coming here, and I'd suggest anyone reading this skip it as well. read more

Great scheduling and ease of use. Clean and helpful staff. Taxes and prices are high compare to similar places in Seattle and vegas but not the fault of this store. Zach was very helpful and professional, highly recommend him! read more

I see a lot of low star reviews complaining about price and the 30% tax. If you have a problem with that why are you removing stars from your review when they have no control over that. That's the law. You won't find a single dispensary where you don't pay around 30% tax in the state of illlinois as a non medical patient. Anyone saying their prices are high is wild. I live in the suburbs and have a half dozen dispensaries closer to me but I still come here because of their selection and customer service. Any complaints about customer service are probably old reviews from when there were lines out the door and everyone couldn't personally be attended to in the fashion that THC provides any other time. I've never seen THC be more than $5 higher than another store on an identical product. Often times the store that's 5$ cheaper will have a product that's more expensive than THC! The ONLY exception would be a sale of some sort, only then would you find a price difference of more than 5$. Now that I've covered taxes and pricing at THC, let's address what's great about them: 1) Best selection hands down 2) Frequent sales if you're on their list to be texted about sales 3) Knowledgable staff that are also friendly 4) They try their best to accommodate recreational patients even enough times, while at the same time preserving stock and selection for medical patients I just hope price across the board goes down to the levels of other states once cultivators get their stuff together. It would be great to have legal weed/concentrates/carts that is comparable in price to what can be found from you're local friendly neighborhood gardener. read more

Any place that's charging 35-40% tax on something everyone has been waiting for for years is a big joke to me. This place is charging OUT THE ASS, 65$ for 1/8 compared to 25-30 in other legal states. On top of the tax that's just bonkers. DONT COME HERE unless ur down to pay FOUR TIMES the actual value of the shit you're buying. Big jokes and a thumbs down For the lady that replied: my point was people have been waiting for recreational for a long time. It's very ignorant they are taxing the piss out of it AND having the highest prices in the USA. If you have super high prices, tax low. Or if you have low prices then tax high. But don't do both and try to bail out your states horrible tax budget by taxing what everyone's been waiting years for. read more

Whatever u do, do not pick the online orders because u will be their LAST priority! I saw twn ppl skip in front of me. They were just walk-ins's! I got attitude when I told them. read more

It's a nice place but a bit disfunctional. I switched from another dispensary but switching back. There is no consistency in good customer service. At first they were nice but the last couple of times I've pre-ordered and when I asked an employee about my order and he referred me to the counter while he went to another area and just stood there. Another time I had a worse experience because I did the same thing and there were at least three employees standing doing nothing. Finally, someone came from the back and asked if someone was helping me. When I said "no" he looked over at the staff and was notably irritated by that and helped me. The last straw was trying to place my order and they stopped purchasing 1/2 and 1 oz therefore I can't buy in large quantity which saves me money. When I called and complained about it, I told the girl on the phone that I'd have to change dispensary if they didn't have large quantities anymore, her response was " yeah, ok." So I said goodbye and switched to MOCA. read more