My mom stayed at San Francisco Health Care Nursing Home at Grove until her passing…read more I am so grateful to all hard working, compassionate, and attentive staff there: CNAs, nurses, physical therapists. They were taking a good care of my mom. The building itself requires some renovation: all facilities are quite old (this is why I rated it 4 stars).

Overall horrible place, Staff is useless. Always on their phone while patients scream for help, you…read morecan ring the help bell and they will take more than 20 minutes to assist you. Once you ask for help they will refuse to help, not even if EMT's ask. Patient's are being taken care of so poorly, and staff love to argue with patients. PICTURES ARENT ACCURATE!!!, i don't know where those pictures were taken but it was not in that building. The building is old and falling apart. Not to mention that there is no receptionist, i also got in an elevator that "didn't work" and i come to find out once im on the second floor because it has tape across it. In all honesty please search for better places, i know there is better out there.

I was transferred to Lawton Skilled Nursing and Rehabilitation Center from UCSF, and I was highly…read moreimpressed by precise coordination among the Center's staff, by professionalism of nurses and CNAs. Their care for very old and very sick people, some left unresponsive after strokes was full of humanity. I spent at the Lawton Center 2 weeks and all my requests were met with such willingness and smile that I wanted to ask for something else just to see this expression of kindness and benevolence. I would easier trust my own mother to them than to myself, because they were really SKILLED. I asked my friend working in the medical field how such good work of personnel could be achieved? She answered that it could be only the result of responsible supervision of the attentive bosses. I met Lawton Center's Administrator Dan Daly and Director of Nursing Natasha Daragan, who WERE responsible for their crew's coordination and hard work. They themselves are watching everything like hawks and it shows. I appreciated the work of physical therapists who helped patients as a team and individually. The case worker Rudy also was very helpful in complicated and nerve-wrecking dealings with insurance. Absolutely fantastic was CNA Sheryl, who was not only superbly professional, but personally very kind. The society which cares so much for sick and elderly is a pinnacle of civilization. Thanks God that America still has this island of humanity The only bad side is that food is too good for the people who want to lose weight. Tatiana Menaker

FIRST HAND ADVICE: Lawton is a terrible facility. When I was here for 3 months, a CNA physically…read moreabused me several times, I complained about her a few times, later she was removed from working with me. My clothes were stolen from the closet and they had to reimburse me. The food is terrible and often, patients don't eat it l, lots of wasted food. . They are very short staffed on the weekends and night shifts. Many times, I pushed the button at night time for a CNA Nurse Assistant or Nurse and had to wait up to 30-45 minutes. The Nurses that I had were very good, and only a few CNA's Overall I don't recommend Lawton Skilled Nursing and Rehabilitation. Many people avoid Lawton, because they hear of the bad service that's provided bI don't know how they received good ratings.

I was bit alarmed over a few of the other reviews about lack of response by the nursing staff. I…read morewill tell you that I didn't experience any other this while my father was at the skilled nursing rehab side of the business. In fact, contrary to those reviews, the nursing staff was always prompt and professional. Special shout out to Dennis, the case manager. He was always up to date with my dad's status from the PTs and nursing staff, and exceptional as far as communication and follow up. The place was clean, nice facilities and while parking can be a bit pricey if you go there a few times a day, there is neighborhood street parking that isn't too hard to locate if you don't mind walking a few blocks.

Very disappointed. It was clean (I'll give them that) but therapy was less frequent than promised…read moreand they frequently had both PT AND OT together doing 1 session rather than 2 separate sessions. Although they billed for 2 sessions. There were no clocks or calendars provided in rooms so it is very easy for patients to get confused. They only provided 1 dose of medication at discharge so we had to go through a lot of stress to get the dose for the next morning. The only medication my sister was taking was for seizures (very important) so we had to spend hours trying to get more meds (on a Friday night). To add insult to injury , my sister was discharged on Oct 3rd. We only received a phone call from Home Health on October 25th. Home health stated they received referral October 23rd. That's unacceptable!

I recently had the opportunity to work with the outstanding care and services provided by The…read moreAvenues Transititional Care Center, and I am delighted to share my positive experience with others. One of their residents was discharging w/ home health services (provided by my agency), so I wanted to meet the pt while they were still at the facility and help ease them into the transition back home. From the moment I stepped through their doors, I was greeted by a warm and compassionate staff that truly cared about the well-being of their residents.I was definitely impressed; the facility has a clean and inviting environment, creating a welcoming atmosphere that promotes healing and recovery. The staff members, including the nurses, caregivers, and discharge planner, were consistently attentive, professional, and empathetic. Their dedication to providing personalized care was truly outstanding. One aspect that truly impressed me was the level of expertise and skill demonstrated by the healthcare professionals. From managing medications and administering treatments to assisting with daily activities, they displayed a high level of competency and professionalism. Their commitment to staying up-to-date with the latest medical advancements ensured that our patient received the best possible care. I must also commend the facility's commitment to communication and family involvement. The discharge planner consistently keeps families informed about progress, treatment plans, and any changes in care. They consistently encourage family participation and provide valuable support. I worked directly with their Social Services team consisting of: Kate, Cathy, Bea and Andrew. They were friendly, punctual, knowledgeable and easy to work w/ from start to finish. They exceeded all my expectations and our patient loved them as well. To be honest they're all still in touch to this day. Overall, The Avenues Transitional Care Center exceeded my expectations in every aspect. Their dedication to personalized care, expertise of the staff, engaging activities, and commitment to communication truly set them apart. I would highly recommend The Acenues Transitional Care Center to anyone seeking exceptional care in a warm and compassionate environment.

Poor communication between staff and family members. In my experience, it is borderline negligible…read moretreatment to their patients. My grandfather was here for just 2 weeks and contracted COVID from another patient in a room across the hall. The staff did not inform us and we only discovered this when we walked in during a visit to see him get tested (it was positive). Because of this, we've had to refrain our visits. The next time we came to visit, it was clear that he had not eaten in over 1 day and he didn't have proper clothing. Again, they did not communicate that he missed any meals. His blood pressure was 66 over 30 and he had to get escorted to the ER immediately. They only agreed to test his blood pressure after our constant requests. Please be careful when admitting your loved ones and speak out. It is easy for those who can't speak up to get taken advantage of.

I can't say enough about how grateful I am for City View. They take pride in the outstanding job…read morethey do for our loved ones. I'm interactions have been pleasant and reassuring. Thank you for all you do, much appreciated.

My grandfather was not properly taken care of. It is a run down facility and I would not recommend…read moretaking family here if you need anything more than the bare minimum. When problems arouse there was a prolonged delay in treatment, not enough nurses+CNAs to patient ratio and the CNA/students use patient rooms as their storage. If your loved one has dementia, do not take them here. They will not get the assistance they need for daily living. I will say Remy (nurse) and Ray (cna) were absolutely amazing and the only good thing from this facility

If you look at the photos there's only one photo that shows 0 if you look at the photos there's…read moreonly one picture of the way the room is set up there's absolutely no room other than the bed you can squeeze alongside the sheet that keeps you separated from the other patience area it should be a one bedroom. It was very bad I did not stay they didn't want me to leave they said I should stay there for my safety but there was no way I could stay so I caught a cab out of there.

The Activity Director at San Francisco Post-Acute deserves recognition for designing an innovative…read moretherapeutic program tailored to a patient's complex needs, including a stroke, Alzheimer's, traumatic injury, Hospice care and Post-Acute cases both short and long-term care with physical disabilities and limitations. Director Lee Guarina's leadership ensured the program's success, as patients were encouraged to participate in daily activities through the incorporation of seasonal themes. The activities were engaging and beneficial, providing a positive experience for patients, families, and staff. We at Unitek College South San Francisco campus appreciate the team's dedication to delivering outstanding care and recommend San Francisco Post-Acute as a premier destination for therapeutic services. God Bless and Mabuhay!!! Ms. Rose Reyes VN Clinical Instructor UNITEK COLLEGE South San Francisco

I am at peace with the way they care for my mom. When I speak with their staff, they express so…read moremuch care for her. I have been sick for almost two weeks recently and was unable to visit my mom. I felt assured that she will get great care and I can focus on getting well. Every staff from nurse, to CNA, to OTs and PTs, and Nursing Management, they know her and interact with her. I am grateful that mom is well cared for.

When you call, either no live person answer the phone, or only answering machine. Try to reach…read moreadmission for 2 days, keep leaving message and no response. Terrible business handling.

This review is for the Dietary Manager named Joanna Sucgang who works at Central Gardens where my…read morefather is a live-in resident there. I wanted to write a review to share how pleased and grateful I am for the dietary care he is receiving. My dad is a strict vegetarian with a very particular diet that he has been on his entire life and I was not sure if he would be able to sustain it after being moved into Central Gardens. So I made a special request on his behalf to make sure he got some of the dietary items he could eat and OMG, Johanna was an angel. She is who I spoke to about my dad's dietary needs and it's been almost a year now and she has steadily gone above and beyond to make sure my dad was taken care of. She goes ABOVE AND BEYOND to make his stay as comfortable and healthy as possible. Her attitude is so pleasant and joyful and that makes us feel good under the circumstances of having to be confined to a bed. How patients are treated is so important and we are filled with gratitude about their willingness to accommodate his dietary restrictions. We have many options for his nursing home care but I am keeping him put there because of caregivers like Joanna. I thank God every day for her because it makes all the difference in a patient's life. Overall, I have had pretty good experiences with most of the staff and nurses there and me and my dad are happy with his care. But I wanted to do a special review regarding the dietary person because that is crucial to a satisfactory stay at a nursing home. Thank you Johanna Sucgang for your concern and care for my father Ron. Warmly, Kelly

Unbelievable at this place Central Garden is the worse place ever is 10:37 PM I'm trying to go to…read moresleep but I need some assistance, I called the nurse light around 9:25 and it's been more than 1 hour waiting for someone to come and help me. I can hear people laughing in the hallways walking around passing by my room the lights on and nobody cares to help anybody here I hear other residence yelling for help and nobody comes to see them either!!! if you are not on your CNA list or your RN nurse, no one will come and help you. Is very dirty and infested with cockroaches since I got here on Friday, I never seen anybody sweeping or mopping. All they do is just take the bag out of the garbage can no sweeping no mopping. This place is horrible. It's a real nightmare. I wish I can move out of here ASAP. I will leave some pictures of this place and a video.