When Bob came out and measured for our new countertop, I was impressed with his knowledge and…read moreprofessionalism. I was happy with the general contractor's choice. However, the day of the install, his guys were over an hour late. Ok I'll let that go. One installer asked the "boss" about measurements, and he measured the stove opening several times. The "boss" said there was plenty of room. They did a seemingly fabulous job ! My husband even gave them a huge tip. I asked them to leave the stove out as I wanted to paint behind it and the adjoining wall. When the painting was complete I asked my husband to help me push it back. It didn't fit. Ok. Maybe it did, but there was not one millimeter of wiggle room. I pull my appliances out several times a year to clean and that wasn't going to be happening with the tightness of the stove. We were afraid to even try as it would have to be perfectly straight while being pushed back or something was going to get scratched or gouged. Then there's the issue of the faucet hole, which was cut crooked so now my faucet sits to the right. After calling the GC he contacted the company. The man who answered the phone was NOT Bob. I wish I would have gotten his name. He made me feel as if it were an inconvenience for them and "lucky for me" they had a cancellation. Well. Yes. I wanted my stove sitting in the middle of my kitchen all weekend ! He continued to make excuses for the hole, and then blamed the plumber for the crooked install of the faucet, after saying they knew nothing of plumbing, but admitted the hole was quite possibly crooked. I don't want excuses. We hire professionals expecting a professional job. I certainly hope this gets fixed today. Until then, they only get 3 stars.
Continued.....Well, I'm dropping my rating to two stars. When a customer who is paying over $5000 for a custom countertop calls with a problem, and "Darin" acts like he's doing ME a favor by fixing their mistake ?? Yea. We have a problem. I would have been a lot more satisfied with, "I'm so sorry, Mrs. B, we'll take care of "our" mistake and make it right. Nope. Didn't happen. Darin sent a crew over to grind my counter in the middle of my kitchen.....can you say 1/2" dust over my new furniture and throughout my clean house, even in the cabinets ??!!! No one mentioned the mess it would create, and that maybe I should cover things. I may be naive, but I assumed in someone's home, they would have a tool that sucked the dust as they cut. To top it off. They didn't bring the correct fitting to bore the hole straight for the faucet. I again called Darin, who once again, was the rudest man I've ever encountered in customer service. "I SAID we'd fix it and we will ! But it'll have to wait until Monday !" He never gave us a time frame, nor did they call ahead on Monday to tell us they were coming. They were supposed to wait for our general contractor to get there. And after ALL that ??? The hole is now too big for my faucet :-/
Ive called two plumbers and even a plumbing supply company, and they're all stumped. Seems my faucet won't be able to be installed now after all ? Who is going to pay for THIS ?? A new faucet ? Another plumber ?
So glad my local cabinet company chose this company to do business with. (Sarcasm) I'm not sure if Darin is an owner, but he certainly has no business being in customer service. What should have been a smooth, one day affair, has taken days, frustration, destruction extra money, and I'm still not sure what will happen with my expensive faucet. EPIC fail, Award Custom Countertops.