Very helpful shop. One employee was just stopping by on his day off and seemed more than happy to…read morehelp me with a bike rental. Same employee also directed me to several local trails. Overall my mountain bike experience wouldn't have been anywhere as fun in and around Casper without this shop and the helpful, friendly and knowledgeable employees. I'm an avid mountain biker, race several times per year and found myself in Casper do to a death in the family. Without time to pack my own kit I was relieved to find this shop and triple relieved to find halfway decent full suspension bikes at a great rental rate. Thanks guys! I'll be back!

Came here to just get tubes and tires replaced on an old road bike. Seemed to be no problem, the…read moreguy was nice, but said he was pretty full that day and would let me know when i could pick it up. Two days later i get a text to pick up. I find out that they had, without my consent, put on their most expensive race tires and gave me a slight discount because they "had no other tires that would fit the bike ". WTF. Overcharging me by double, plus taking two days to change them is just absolutely ridiculous and horrible business practice. It doesnt end there.. As soon as i got home i realized the back tire was already flat. Had to load it up, drive all the way back, and let them know. No apology, just a 20 min wait to fix it again. Im super pissed about how they handled it. A phone call about the upcharge and lack of generic products would have saved me the time.. but instead i pay $95 and make three trips. I will go to Mountain Sports where I've always had great service from now on.

Best bicycle shop in town. If you are into bicycles this…read moreplace is awesome, we have 2 sons that love riding so having a place like this really helps, staff is always super helpful and it is a pleasure to do business here.

They have a knowledgeable, friendly staff, and are always willing to loan out simple tools so you…read morecan make a quick repair or adjustment outside. They are almost always able to order any parts you need. Poor bike parts selection, but like I said, you can order what you need.

Bought a new bike and messed up the assembly. Called Ragged Edge to see if I could come in and get…read moreit adjusted - friendly employee answers and tells me to bring the bike in. I show up and wait in line behind one customer buying a high-end bike. After a few minutes, I check out the helmets, then get back in line. A little while longer and I decide to walk around the store while I wait. Another customer is looking at clothes. Back to the line. Fifteen minutes have passed and not one word from anyone. Another employee comes from the back and starts helping clothing shopper, which is good because he was in the store before me. Twenty minutes now and clothing guy is going to check out. Other customer and employee finish transaction and chat about the world of biking. Employee comes around the counter and begins to stand next to me. "Hello, I called about some help with a bike?" is my cry for help, since I am clearly the one that is going to have to start this shindig. "Oh, sure. Let's have a look," he replies. "Yep there are a few problems, let me get my wrench." Awesome. I'm going to get help, but as the employee goes back to get his wrench he decides to help another customer who has walked in. Another customer then walks in, past me with a bike in tow. Other employee finishes checking out customer and greets the walk-in, beginning to help her with her bike. I wait another five minutes as the first employee continues to help the customer select and then ring-up a bike tube, while the second employee finishes up with the new customer and then proceeds to walk into the Narnia that is the back of the store. Customer with bike issues who was in the store for less than five minutes is now on her way out, as compared to my thirty minutes with absolutely no help (the employee's original ascertain that there are problems with my bike is only a confirmation of my already established state of existence - not helpful). She asks, "Can I get the door for you?" I say, "Yes." I pick up my bike and walk out - Mountain Sports helped me within thirty seconds of walking in. I won't be returning to Ragged Edge - terrible customer service.

this is an awesome local bike shop. I came out to visit my sister and wanted to do some riding…read morelocally. Tyler in the shop lent me one of his personal bikes since the store had just sold a demo bike. Very much appreciated, and just a good example of a small, friendly bike shop. If you're in the area check out this shop as the folks there know the area pretty well and have some good insight as to some rides in the local and surrounding areas. Check 'em out!

This is our second time renting from Gordon's and we can't say enough great things!!…read more If you are in town looking for electric bikes, electrics scooters or slingshots, this is your place! Prices are totally reasonable and absolutely worth it! Gordon takes great care of his machines and gave us great recommendations for where to take the slingshot and scooters. Anytime we are back in Casper, this will be our first stop for another day date! Thank you!!

I came in March looking specifically for waterproof gloves with e-tip (so I can tap the camera…read morewithout removing my waterproof glove). Courtney got me exactly what I needed, listened with patience and asked guiding questions. At the register, the salesman wasn't pushy but mentioned the benefits of joining. It was one of the smoothest shopping experiences I've had. I'm confident these gloves will work for my winter sports.

We just left Dick's and Matt greeted us at the door and guided us to the exact product we were…read morelooking for. What a great store to shop at. Friendly and noticed my Vets cap and offered us a discount. Price was great. Thank you Matt and Chase Larry L

We were returning from Sturgis and had a shift linkage issue on a Harley and the owner got us right…read morein and back on the road in 30 minutes and didn't overcharge since we were in a jam...this is a Veteran owned Bike shop and highly recommend!

Water pump went out on our 2015 HD Ultra Limited. Great service folks. Got started on it and…read moretried getting us going quickly.

Dropped bike off for warranty work. They had bike sitting outside for over 30 days and work was…read morestill not done. Went to pick it up and as a result of sitting outside I now have sun rot damage and damage from sitting in the rain.

What a great day. From Front to back, a class act…read moredealership. Would recommend to anyone interested in the product.

Poor customer service. Don't leave your bike here unless you want to be months without it. Simple…read morecarb adjustment that should take minutes will leave your bike sitting for months even with an appointment. Not sure this guy even knows what he is doing. Will never use this place again. btw , I had the kickstand changed by my neighbor, arteries told he couldn't find a kickstand to fit it.