Top notch local small PC guy type shop. I frequently find old laptops at thrift stores and yard…read moresales and but of course they don't have either a power source or I can't get them to turn on. While geek squad would charge you 100 bucks to even get within 100 yards of the laptop, these guys will help ya out and if it's easy and quick it's always been free to me. My dad recently passed away and he had old files stored on a device that I wanted access to and only after a couple of days these guys had all the files burnt onto 15 neatly stacked and labeled DVD's ready for me to explore. If you're in the central Tacoma neighborhood along 6th, don't go anywhere else, this guy and the others who work here will take care of you.

Took my computer in for virus removed and up grade. They called said my computer wasn't holding a…read morecharge. Had no problem at home. When I called them back and asked why the new charge part they weren't even sure what computer I was talking about. Asked was that the one coke got spilled on...me no. Long story short. They replaced the charge part,remove viruses by adding some removal app.,was never upgraded. Computer runs slower than when I took it in. Won't load or even run right. Waiting to save up to buy a new one. If you're smart avoid this place like the plague.

I called about getting the HDMI port replaced on my son's PS5 I was told that if I brought in they…read morecould replace it and when I got there they took the console told me an estimated time that it would be ready for pick up however while I was waiting they called 3 different times the first time they said they couldn't get the console to power on then they said they got it to power on then they told me that it wouldn't power on so they couldn't repair it which it powered on before I took it in

I dropped my phone and broke my screen. I called fixlab and they were very polite. I was able to…read moredrop off my phone the same day and they fixed it within an hour. Definitely recommend.

He repaired my Dji mini 5 pro and it only took a week or so. He was professional and the drop off…read morewas pretty straight forward. I would definitely bring my electronics to Gadget Genie again.

Joe is a professional in his line of work. He delivers efficient and quality results. He is our…read morego-to for gadgets.

After My initial review I got my laptop home and the problem seemed to be fixed until I noticed my…read morewebcam was no longer working :( I took it back in and the only solution was to download some software from the website--I have never experienced a problem with my webcam until now! Needless to say I got the computer back home and the dreaded screen issue was back...took it back in (let me remind you this is the only reason I took my laptop in the first time). So it was going to cost another $200.00 and change to fix so all together I would have been giving them over 300.00 to fix this "1" issue. I opted to get another laptop. The only thing I'm upset with is that why wasn't it fixed the first time? and why is at least half of what I paid the first time not getting applied to the new estimate?!?! I talked to another computer repair shop and they said it all seems a little suspect. :(

Handed me back my PC in December and it has limped along with fatal error reports, etc. also did…read morenot fix the hard drive properly and even after reloading shockplayer, etc...computer that once worked fine will not support flash drive viewing. Now it is frozen. I will be going elsewhere. I am concerned basic components have been removed

My husband and I would leave zero stars if we could. Where should we start?…read more My husband purchased a computer and all peripherals about a year and a half ago for $8,000 total - this is a top-of-the-line gaming PC with the works. After upgrading to Windows 10, we started having problems with the computer restarting on its own. We figured it was the power supply, so we purchased a new power supply and took it into Command to see if the staff there could install it. It took staff at Command over two weeks just to test the computer to determine that the issue wasn't the power supply. It took another three weeks to determine that the problem was actually a program in the computer that was incompatible with Windows 10, that was causing the computer to reboot. In the meantime, staff at Command diagnosed a "problem" with the memory, a replacement for which we also purchased, even though we had a warranty on the memory currently in the machine. We were told that staff at Command would send the old memory in for a warranty refund and credit us when we paid and picked up the machine. This did not happen, and so we are technically still owed money by Command. We paid over $400.00 to Command for the repair/service and we also purchased the new memory and the power supply, so we are out over $800.00 for repairs and equipment at this point. We were so happy just to get the machine back, we didn't care that the temperature/fan control/processor readout was not working. YES - it appears that they broke items that were working just fine BEFORE we took the computer in. They then wanted to charge us to fix that. No thank you, we were just glad to get the computer back after FIVE WEEKS. During that five weeks, my husband went in several times to check on the progress of the repairs, since it seemed impossible to reach anyone at Command by phone. Every time my husband went in, the shop (including our computer) was covered in sawdust, and parts and computers were all over the place. It was a mess. Additionally, we've read reviews similar to this one for Command on Google, Facebook, and Yelp. Several other reviews mention the difficulty in obtaining their computers, laptops, or parts. I wonder what happens to these items if they are never returned to the owner (our old memory, for example). I'm sure anyone reading this can put two and two together. We will be filing a complaint with the BBB, detailing the above information. Check out the other reviews on Google, Yelp, and Facebook, and above all...steer clear of this place!!

I truly could write a book on all the ways Mike and his team helped me and my computer troubles!…read moreAbout 3 weeks ago I brought in an older Dell tower running Windows Vista on my home computer. Now I am not what you would call "techy" nor "computer savvy" but I do research quite a bit and after attempting to solve my computer issues independently with no success I headed to COMMAND.COMputers. Mike answered every question I could think to ask and really went above and beyond for me. When it came to getting me set up with wifi, updating my software, getting rid of bugs, or installing simple things like Microsoft Office I was so impressed with the overall kindness, generosity, and sheer knowledge I received. A gigantic thank you to Mike and his team for such a great computer. I've been running it now for about 3 weeks and have had zero issues. So grateful for this small business in the Maple Valley community. I will definitely be a returning customer and will continue to recommend COMMAND.COMuters to friends and family. Thank you again!