I've used Zazz before and had good service but my visit today was likely my last. First - there is no longer coffee (not a reason to take stars off but it just set the tone). The service bay was cluttered with parts, tools, and supplies laying on around on the floor. The customer waiting area looked like it hadn't been cleaned in quite a while - complete with chairs with torn upholstery and broken parts. To top it off - the guy running the cash register and an employee got in to verbal fight complete with strong profanity right there in the customer lounge where customers were sitting. Finally, when I got ready to check out it seemed I was really interrupting the cash register employee's day.
I'm thinking this place must have changed ownership or something. I doubt I'll go back. read more