I went to zaxbys after my soccer practice and I ordered a chicken tender meal and they forgot my chicken tenders and they still charged me for them I was really upset and dissatisfied because zaxbys is one of my favorite restaurants and the fact that they charged me for something I never received is utterly disappointing and this had happened before and they told me that the would send me a free meal card and guess what never showed up my free meal card. read more

Zaxbys - This is what I had received - Chicken Wings Near Me - Wilmington, North Carolina

Andre was our server and cashier he was amazing and was very kind and helpful Andre is very hard working and awsome

Food was good, service was good, employee were nice and the place was clean no complaints here

Ms. Cimone that works here is phenomenal. I was uncertain what I wanted to order and she was so helpful even when I had a difficult order! I've been here before & had terrible service so I was very hesitant about coming back!!! The food was just as great as she was! Fast pick up that comes with great service read more

$55 on fingers, wings & shrimp. Gave me 1 ranch and 1 Zax sauce even though I reminded them not to forget sauce for shrimp meals! read more

Zaxbys - $55 on fingers, wings & shrimp. Gave me 1 ranch and 1 Zax sauce even though I reminded them not to forget sauce for shrimp meals! - Chicken Wings Near Me - Wilmington, North Carolina

This Zaxby's is clean, service was great and food was good. I noticed a lot of the older reviews were bad, but I saw the GM commented a few months ago so I decided to give a try. I'm glad we did. It reminds me of Foosackly's we enjoyed when we lived in southern Alabama. read more

Ordered a kickin chicken sandwich and asked for sauce on the side. I wanted a coke but they only had tea and water? When I got my food and checked it they forgot the sauce. The girl at the window was moving too quick and they weren't that busy. Zaxby's is really going downhill‍ read more

Zaxbys - Fry seasoning in no container just all in the bag. - Chicken Wings Near Me - Wilmington, North Carolina

Usually go there when things are hectic at the house. Last two times the take out meals where terribly prepared with undercooked fries, a spoonful of slaw and no Zaxby's sauce for the chicken. I know there is a recession but such obvious skimping is driving people away! read more

Well I tried. My first trip to Zaxby's will be my last trip to Zaxby's. Ordered the five piece chicken nugget combo. Seven dollars basically for nothing. Nothing at all. Not the happiest crew I've ever seen. I don't know what the problem is but I didn't do it. Nothing special food. Wing Stop is so much better. read more

This location is the best! We've been going here for about 8 months and the food is always such good quality. And they always put extra seasoning on our fries when we ask. The best! read more

It's definitely the best! It's so crunchy and delicious Zac sauce. Also their cookies are scrumdiddlyumptious!

Ordered Zensation salad...no egg rolls like the picture on the counter. Manager made no effort to apologize. He had no personality or even made any attempts to please the customers. The salad didn't taste liked it did before. CRAPPY read more

I have not been to this place in 1 1/2 years, must be new owners. The employees were very bad and paid no attention to me trying to order, I counted 10 or 11 employees, and 3 customers eating. Food was horrible had to throw it away. Time was 12:40 PM, so people know.. read more

Short version: This place is filthy inside and out, and while the food is good, I don't feel great about eating it after seeing how dirty the dining room was. They were also out of almost every flavor of soda. I'm not sick after eating it, so there's that I guess? Read on for more. My girlfriend and I went here for lunch last Sunday. It has been years since I was at this Zaxby's but I was craving some buffalo sauce and this place does it right. We went inside so we could look at the menu and take our time to order.... this was our first mistake. The restaurant was so dirty and grimy I honestly can't believe that we didn't walk right back out. The flooring was worn, the walls looked dirty, it just looked like it was not well maintained overall. The guy at the counter was ok.... i mean he wasn't rude but he looked at us like we were from another planet when we took a few minutes and asked a question about one of the combos. I guess most people that order here know exactly what they want before they walk in? We were the only people there... Anyway we ordered and got our cups and went to the soda fountain. It was filthy. There was a bulls-eye of grime on the coca-cola machine where you push to dispense the soda, and they were out of almost everything except regular coke and sprite. The food came out and it was pretty good, but the whole time I ate I was just thinking about how dirty the dining room was and how the kitchen must look.... yikes! Even though I love the menu, I just can't go back to this location. Maybe if they close down and completely re-vamp the inside and clean the place up, but until then I'll go to one of several other places I can get pretty much the same thing. It is unfortunate though, because I live practically next door. read more

I've eaten at this location several times and always receive great service. My favorite is the boneless wings with the Sweet & Spicy sauce! The employees are always friendly and willing to help you with anything you need. I will definitely come back whenever I'm in town. read more

Very disappointed in this location. It has horrible customer service and inconsistent food quality. Pulled up there at 8:40pm (closes @ 9:00pm) to order drive through. Sat there for five minutes. No one. Pulled up to the payment window.....no one in sight. Closed early. If you are open, then be OPEN! Still painfully slow on another visit today. 20 mins for my order and it was incomplete when I got home. My mistake for not checking their work. Bathrooms and dining area were filthy. Food and garbage on all floors and 1/2 the tables. Can't recommend. read more

Showed up for a community event and was shut down by management. We have spent money for advertising and mangegement did not give our church the common courtesy to call our Pastor. Wasted trip and no consideration for our time. Could not select zero stars but well deserved which is what is deserved. read more

So first time going there heard good things about it went through the drive through first off couldnt understand anything the person was saying but the biggest thing was that i live less than five minutes away and everything was at room temperature not hot or even warm wont be going back there it was over rated if you ask me read more

Ordered ahead on-line. Don't waste your time doing that as they only have drive through, no curb side delivery. Drive through line backed up, food was cold by the time I arrived at pick-up window. read more

I visited this location tonight. The floor was crusty, the tables were dirty, the trash cans were overflowing. I ordered the Big Snack Pack, I only got 2 small straps and the fries were raw. All the ice machines were broken in the dining room. This is not the first time I have had a bad experience at this Zaxbys read more

Absolute incompetent staff. Can't speak clearly into drive through mic, give me the incorrect items once I get through to the lady what I actually want. I don't leave yelp reviews, but I've had enough terrible experiences at this Zaxby's that it deserves this 1 star. Gut it, and rework this staff because they are completely incompetent. read more

I usually get the same thing each time, but man oh man is it good. I get the chicken sandwich with Texas toast as bread and its delicious. Pretty decent price too. And living right beside it is nice as well. Only negative I can think of is you have to buy any extra sauce... Kinda dumb. read more

Me and my friend love this spot we go once a week at least we ride our bikes 30 min to eat here but we went today and they completely denied us service for no reason at all they where mean to us from the the start and threatened to call the police if we did not instantly leave will not go back ever would not recommend. read more

In general Zaxby's is a good chicken fast food restaurant. The service was good. I called in my order a And it was package and ready to go when I got there. I like the dipping sauce and the fingers were tender Very good. I do wish they would do something about the Texas toast it is always cold and really is very poor. read more

Customer service not not friendly. Ordered the 10 boneless wings teriyaki sauce. Looked like 10 prunes on the plate. The sauce was black and all you tasted was vinigar. Could not finish them. read more

Never really had an issue, and they're usually polite! Bathroom wasn't great when I went in there, but I'd say clean enough. I'd definitely come back - love me some zaxbys read more

This was my first time going to Zaxby's and the order was terrible. The chicken salad sandwich bread was hard. The fries were cold and undone. We called the restaurant back to get a commendation. The guy Ryan was great, offered me a free replacement meal, a refund and a comp card. We get to the location and find out we called the wrong location where Ryan works at. So this guy David is the manager at the correct location he was very disrespectful. Didn't wanna Accommodate me. He got rude and said that's unreasonable I'm not giving you a comp card and fee meal. Good bye do what you gotta do. What kind of manager at restaurant talks to their customers disrespectful with bad food. I will never step foot into a Zaxby's again in North Carolina. I come from Los Angeles to see a friend and wanted to taste Zaxby's for the first time..TERRIBLE CUSTOMER SERVICE. Disrespectful manager. I see why you have two stars. It's should be no stars and closed down. read more

Do not support Zaxby's on Gordon Rd. or any Zaxby's owned by Paul Street, the new owner at this location. Our Little League Baseball Team (Leland Mets) of 7, 8 & 9 year old boys has held fundraisers here the past few years, always very successful & never had a problem until now. We set these up under the old owner, Jeff. I will not get into specifics but I will just say that after countless ignored calls, unreturned messages and being lied to numerous times we finally received our check for $210...needless to say we were told we would receive 15% of their sales for each fundraiser. We had two fundraisers, a total of 6 hours. Our young boys were treated unfairly by having family and friends come out to support our team, only to be given such a hassle from this man who clearly has no idea how to treat people. T read more

Of all the Zaxby's this one is by far the worst one. Making up their own hours, customer service is beyond a joke. Management seems to not care very much about the way their employees handle business. The food is either on point or sucks depending on the day. The bathrooms or horrible and disgusting. I'd recommend saving your time and going to the other location. read more

I just ordered an Zaxby's wings and thing and they got my whole order completely wrong, they gave me 2 prices of chicken and 4 tenders. Their is 14 year olds working behind the counter. The 2 chicken wings barely have sauce on it, like god damn I like it saucy like my wrist bu these little kids gave me barely and sauce after not even getting my order right. I will completely eat his agian cause their chicken is so god damn good but I might catch some fade if they finna get my stuff wrong agian. They dident even give me ranch for my dang broccoli and squash. The bread was oily as fuck aswell, like who the hell rubs oil on the bread and bake it. Out standingly outragously horrible place , read more

Worst customer service experience. I was waiting in a long line 6/4 at 2pm, and got distracted by my dog and missed my turn to order. When I got to the pick up window I explained what had happened. The employee started to say NO she couldn't take my order, but asked her Manager. I could hear the Managers Rude NO. My one simple sandwich wouldn't have backed up their line any worse. I will NEVER visit Zaxby's again. It was a last minute decision, bad one at that, for a sandwich NOT worth bad service! read more

Inconsistent food quality and too expensive considering they skimp on the fries and sauces anyway.

Bailey was a complete a-hole. I asked for light ice in my strawberry lemonade and kid sized hi-c after she gave me two sips of drink because of all the ice. I saw her literally put the same amount of ice and pour it back into a new cup like a makeshift strainer like seriously? Ask for anyone other than bailey. Food is great, review is mainly for bailey. read more