Tooele Zaxbys has always been a go to good spot in Tooele. The customer service is constantly amazing and they always get my order right. Compared to other food establishments in Tooele, Zaxbys is very consistent with good customer service. It always appears to be clean inside the restaurant. The food is always great as well. read more

horrible. the place was so dirty. The food was no good at all! the service was out rages. i am so disappointed that i came here. the workers were so mean to my kids. i never want to go here again. read more

Zaxbys - this is the nasty ice maker - Fast Food Near Me - Tooele, Utah

I'll give this place 5 stars cause everything was amazing. I had excellent service through the drive thru. The lady who took my order was extremely friendly and polite. She could hear me talking to my 3 year old and offered me tons of suggestions that I didn't know were options. I got my food super fast and I couldn't sneak my daughter any food before we got home cause everything was super hot. When we got home it was still delightfully hot and everything tasted delicious. I thought the fries were super good with the slight seasoning. Both my kids gobbled up the chicken. I had the sliders and the bones were yummy toasty. I just have zero complaints. I had been wanting to try this place out and I'll definitely be back. Quality, quick and friendly products and service. 10000000% better than anything you'd get at McDonald's. I just don't get why that place is so busy. read more

The food is always so yummy and crispy. The workers are very friendly as well which is something you don't see often in fast food industries anymore so it's much appreciated. The service here is always fast as well. read more

I've had my eye on Zaxby's, but the opportunity to go has never presented itself until this past week. Wish I had come sooner! We are in restaurant on a Friday night at about 6:30. There was plenty of seating though a steady amount of customers trickled in while we ate. We were greeted by a friendly guy behind the counter who gave some good recommendations. I ended up choosing the signature chicken sandwich meal and got it spicy. Let me tell you, that chicken breast was huge! Most other places have a smaller one, but this was big and juicy. Getting it spicy just means they put a spicy sauce on, it's not actually fried into the breading, but I still really liked it. The reason I drop to 4 stars is due to the fries not being anywhere near as crispy as the signs around the establishment claimed they were. They are crinkle fries and were still really good with the seasoning they throw on, but I would really prefer a nice, crisp fry with a fluffy inside. Other reason for the drop was most of the normal things you would find out in dining area (napkins, condiments, utensils, etc) were nowhere to be found. Had to go to the counter to get anything. Probably due to Covid, but seems like we are past that now. Anyway, I will be back! Delicious food and at a reasonable price (about $15 for two of us). read more

My first time there. The chicken and wings were fresh. I loved my salad. The workers were very kind and professional. I will definitely be back. read more

I had a cobb salad It was a really good salad big enough to share for two people . My friend had a wings and things with teriyaki . This was my first time ever having their food. Staff was very efficient supportive with the menu and my questions. The restaurant was very clean. Thank you read more

Just tried the chicken sandwich and it was awesome. Hot and well cooked. One of the best I've had in a long time. The crinkle fries were seasoned nicely, didn't even need catchup. Definitely worth trying again some time. I'll be back read more

Went with a friend there for lunch. We stood at the counter waiting to order for ten minutes (we were the only customers inside) and the employees didn't care to acknowledge us and were too busy on their phones. Once we were able to get their attention and ordered my friend's meal came out and was a completely different meal than what he had ordered. Not to mention the chicken was so cold and hard (probably still frozen). Considering the price you would think the food would be at the very least edible. Don't waste your time and money on incompetent employees, terrible customer service, and food that dogs would turn their noses to. By far the worst Zaxby's you'll ever go to. read more

The Waffle House of chicken joints. How do you mess up a chicken sandwich this badly when all you do is chicken? Dry, overcooked fried grease and salt. Disgusting. Eating this mess was physically painful. It didn't help that they were also slower than molasses. Spare yourselves the torture. read more

I have been to this location in the past a couple times but haven't written a review, it has always been clean and the food was good but the employee's haven't been too friendly and we even heard people fighting in the back once, the guy at the counter apologized to us for his "Managers" fighting so loud. However, we ate at this location yesterday 25 March 2016 and it was the most pleasant visit to date. There was an employee working the counter that we haven't seen before and thank god they hired her. I believe her name was Hannah, a very happy young lady who was smiling the entire time, I think this young lady was born to work with the public. She made us feel completely welcomed. The food on this visit was delicious and quick. We read other reviews and were concerned about the food quality, but we are very happy. Other Yelper's should give them another chance, I think they are making some changes. We will definitely be back and will bring our friends and family. Zaxby's in Tooele is making a big improvement. Kudo's read more

Ordered 10 chicken tenders for $10 - the chicken that I received was well cooked and tasted good, but they were like chicken nuggets. Very small. I've ordered this basket many times. Pretty disappointed that I got the rejected chicken. read more

I was so happy to find a restaurant in Tooele that actually knows what customer service is. We were greeted at the door and served with a great attitude. The staff were extremely friendly and really wanted to help. When they gave us our food they handed it to me and not just leave it on the counter and walk away. The food was be the chicken I have had in a long time. Great flavor and hot. I would highly recommend Zaxby's to anyone who is ready for good caring service in Tooele. read more

Not very impressed. I ordered the cajun chicken sandwich and there was absolutely no heat or cajun flavor. It's a chain restaurant so I'm not completely surprised. I was surprised that they were out of bottled water when I ordered, that is unfortunate. Fries were not great, soggy crinkle cut frozen atrocities. read more

Gooooood foods, HORRIBLE atmosphere. SO loud, you yell back & forth to order. Frigid cold. Dirty tables. Rude employees & managers.

Very expensive for chicken but their fries (seasoned with season salt!), Texas toast, pickles, and chicken strips are all very good. Their meals don't come with drinks and they don't have family meals nor fry sauce which is a big negative. I don't like the new style drink machine as it is slow and they only have one. Coleslaw was decent but KFCs is better. Wouldn't recommend their boneless wings as they were swimming in the sauce and were very small. Chicken finger sandwich is good and they use fresher than most ingredients. Meal for 4 adults totaled over $30 which is very expensive for a place with a drive-thru. Milkshakes cost almost $4! read more

Steer clear of their catering if you want it to show up. I have ordered twice for our company and both times there were problems. The first time they showed up a day early. They did come the next day. This time, they didn't show up at all. When I called to find out when they would be here, they told me they had not been notified of any catering. I asked them to look to see if they had an order at all and the person said "yes, it's here, we just didn't put it in the computer. Sorry". Well, they aren't as sorry as I am. Now I have 30 hungry employees. They didn't even ask how they could fix it or offer any kind of compensation for the mistake. That is about 1600.00 a year out the window for them. I would NOT recommend them and I will NEVER order from them again on a business level or personal. read more

I have always heard bad things about Zaxby's. Nothing in town sounded appetizing, so I gave Zaxby's a try. I was very surprised at how good their chicken was. It is a bit greasy, but it is fast food what do you expect? Their fried cobb zalad is so tasty! Fried mushrooms are great too. And the cheeseballs are also very good. I like their lemonade as well, it isn't that watery diet tasting stuff that most fast food sells so I was pretty happy with it. I also like the texas toast that comes with the salad, it compliments it very well. Two thumbs up Zaxby's for exceeding my expectations read more

Good chicken fingers. We get the 20 piece fingers for the football game. If you like spicy get the sweet and spicy sauce, it's the best one. Also the teriyaki sauce is good. They have a Coke Freestyle but it seems like it is always out of everything. You could also go with the southern sweet tea, it's decent. read more

Best chicken ever!!!! This place is usually only located over in the south... Utah is very lucky to have gotten it! So yummy! Get the kickin chicken sandwich :) read more

Food is decent, been a regular for while but today, they ticked me off. I generally substitute something I don't like and they've never had a problem doing this. But today when I went to do it, the manager scolded the person who rang me up that they don't do this. Nothing said to me even though I had already placed the order and paid for it. I wouldn't have minded them doing this but to do it on the downlow without saying anything to me, yeah, not cool. read more

I had the Cajan Grilled Chicken Club meal rubber piece of meat that tasted like rubber gloves. When I took it back I told them it tasted like Windex. The manager said that was not possible because they wear gloves . The fries are good. The place is super clean. This meat was not fresh. Maybe microwaved? The drinks are excellent with tons of choices for diet drinkers. read more

Not good. The food was very mediocre. The building was new and nice. Unfortunately I wasn't there for the building.

The seating area is comfortable, you don't have to share your space with someone else (tables spaced nicely). The food is as good as chicken allows. They don't play annoying music, like the other chicken place in town. Food is always fresh and fast...but expect to wait a little time. They don't leave precooked food under the warmer like some other places. And the manager and cooks are friendly. I do miss the TVs....now I'll have to find another place to watch March Madness I guess. read more

One of the worse visits I have ever had. No one was there when we got there. Every one of the tables needed to be cleaned. Food came out and looked like the buns had been smashed in the bag. 5 other groups came in after us and multiple orders where either wrong or mixed with other orders. Several drive through orders had to stop and come inside to correct their orders.. definitely need to look at presentation of their store or new management. read more

The negative reviews posted on here could not be more wrong. The dining area was cleaner than most places similar to this; the service was awesome, and the food tastes great. Definitely worth a visit. read more

This is a welcome sight to see. Growing up in SC we use to run to Zaxby's after football games and what not. Definitely some fun memories made so it was good to see it in BFE tooele. My only knock is the bathroom faucet and towel things didn't exactly work. Got soap on my hands and stood there for a min or 2 to get it to work. The towel machines didnt work either. Other than that I loved the chicken fingers. read more

Will give them the benefit of the doubt. I've ate there around 5 times and only twice have I experienced chicken that wasn't as warm as it Shoulve been but still tasted great. Not going to sit on here and complain about something I could've solved in person if it were a big issue. SERVICE: 5/5 stars QUALITY: 4/5 stars CLEANLINESS: 5/5 stars FRIENDLINESS: 5/5 stars (NOTE to other reviewers: Some businesses will refund your money if the quality if food isn't what you expected it too be. Also, in most cases of you go up to the Cashier and explain your issue they will either help you or they wont, base your review off of that as well. Not just the food). read more

Cute place. Service was sub par. Food was way over cooked and dry. Only thing that was good was my daughters grilled cheese. Wouldn't go back. read more

I'm from the east coast where Zaxby's is everywhere. This is my favorite chicken chain. This location gets four stars because the service and the food were great. I had to take a star because of the sweet tea. Every southerner knows sweet tea is a must. It can make or brake a meal. The tea was not brewed strong enough. Frankly it lacked flavor. read more

Definitely the best quick chicken in Tooele. Very good wings for a fast food place. We also enjoyed the Zaxby's Club, the Cajun Club, and the Chicken Finger plate. The food was not all dry or greasy which is usually the case at that Southern Gent's place and not all breading like the cartoon guy's place. Quick, friendly service. read more

Food was just ok. The restaurant used to be clean with good customer service. Now the tables are dirty and customer service needs improvement. Orders are mixed up and/or slow coming out. I hope they improve soon. read more

i absoutely love when resteraunts boost their drive thru numbers falsefully. we are told to park and wait 20 miutes for our food out of the drive thru with no one behind us. read more