Food is up to par. The front is understaffed. Teamwork training could help. Multi tasking and outloud communication between staff is missing. .. as it is in every sucky location of any fast food restaurant. It's not their fault they don't have enough staff ... but teaching these interacting communications , multitasking skills could make a HUGE difference. read more

During our family vacation, we stopped here while traveling. The service was very poor. The girl behind the counter was miserable. This was my first time in a Zaxby, so I was asking her about the different flavors of sauced. She couldn't tell me what any of them tasted like. She didn't even know what their signature sauce tasted like. We did enjoy the food, and everything was tasty. We will definitely give this chain restaurant another try, just at a different location. read more

Stopped in and got lunch to go. Good food and freestyle coke (yay). Minus a star for bathroom being unkept. No soap or paper towels in handicapped stall sink (fortunately there was soap but still no towels at the main sink). read more

Zaxbys - The House Zalad - Grilled - Chicken Wings Near Me - Ocala, Florida

Cashier was very nice but the food is terrible. The 5 plain chicken fingers were so salty that I couldn't eat them & so were the fries even without the seasoning. Definitely won't be returning. read more

So many low star reviews of this store. My buddy who lives in Atlanta took us to a Zaxby's way back in late 90's. We loved it then so when we are in a road trip and it's time to eat we find one along the route. We don't have a zaxby's near us in Ohio so kind of a treat for us. No clue who this Mr. Beast is and yes, I'm apparently living under a rock but whatever. We arrived, went to counter and the folks working the counter were super nice, attentive and answered all of my questions without any hesitation. The food took a few minutes but that's about how long it takes us to decide what to even choose on the magic soda machine. Our order was announced, I go grab it and looks and smells tasty. It was hot and quite delicious. So it's a win for us. The only reason it's not a 5 star is because the men's room was rather dirty and there wasn't a soap dispenser to be found. Ended up in the ladies room to wash my hands. read more

Zaxbys - Storefront on the side. - Chicken Wings Near Me - Ocala, Florida

Great food!!! Great Service!! Good Price for the price of a meal!! If you are looking for something good to eat that is served up hot and fresh!! This is the place!! read more

Poor service overall. (Drive thru). Order was completely wrong. After telling them, it was STILL completely wrong. Nothing was fixed. The worst part is I was in a hurry... I checked it the first time but when they said they fixed it. I verbally confirmed and they said "yes"... & I believed it... and when I got it to the hospital, it was then that I saw that NOTHING was changed. They just gave it back apparently. Rating a zero. read more

I have always been a fan of Zaxby's. For fast food, they are pretty good and while the menu is somewhat limited, if you like chicken, you can find something that you will like. Service here was rather friendly and I opted to get the cajun chicken club sandwich combo meal, which came with french fries and a thirty-two ounce drink. While it was pretty good, I did think it was a bit expensive at about ten dollars for this fast food meal. I do not know if this is because a food shortages as of late, specifically the chicken shortage or they have just gone up. Either way, it is a bit expensive. This particular Zaxby's location is very convenient to Interstate 75. It made for a quick and easy jump off the highway to grab a quick meal and get back on the road to our final destination. Ultimately, I would recommend here if you are looking for a fast meal. read more

Zaxbys - a man standing at the counter - Chicken Wings Near Me - Ocala, Florida

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Place is well staffed but completely filthy and disgusting. I'm not the "Karen" type who thrives on leaving bad reviews. I've actually worked Food Service for many years. Walking in with no acknowledgment from the 5 staff members all standing at the front desk was the first impression. Then walking into the bathroom smelled like a dive bar. Floor was sticky. No ice machine ... We live in Charlotte and love Zaxby's. Never seen a location this bad. Blame it on the manager read more

First and last visit to a Zaxbys. Going on 25 mins and still no food. Customer service is atrocious. Running out of food left and right - had to sub something I ordered for whatever they had on hand, I don't remember what it was. Place is absolutely trashed - garbage cans overflowing, medical masks on the floor. We couldn't even sit at a table if we wanted to, they were all filthy. Manager is not wearing a mask, for those that take issue to that. Guy in front of me asked for a refund and the manager processed it with a lot of attitude. All for like $25 of not good food. This is why Chik-Fil-A dominates the market. What a horrid experience. I won't be returning to any Zaxby's location so long as Chik-Fil-A is still in existence. EDIT: they forgot our fires read more

Zaxbys - Chicken Wings Near Me - Ocala, Florida

Dirty. Dirty. Dirty Filthy bathrooms with no paper towels. Garbages overflowing both inside dining room and the exterior garbage can. I can't imagine how filthy the kitchen must be. read more

This location is convenient for me, and I get a bonus of usually seeing one of my former or current students. The food is hot and fresh and the smiles I get are priceless. read more

AVOID THIS RESTAURANT!! This is the dirtiest Zaxby's I've ever seen. I placed my order online and went in to use the facilities before picking up my order. The women's bathroom was a wreck - dirty floor/sink/walls, TP pieces all over the floor, broken (and empty) paper towel machine hanging sideways on the wall, NO SOAP! Just a big bottle of hand sanitizer which I used as a cleanser and rinsed my hands. The dining room area, especially the floor, is filthy! The employees were all hanging out talking/arguing out of sight of the register and they didn't even know 3 customers were waiting to order. One of the cooks was leaning into the window talking with that group, and wiped his nose on his gloved hand. DISGUSTING. I may never eat at ANY Zaxby's again after what I witnessed here. Drive further down I-75 and eat literally ANYWHERE and I'm sure it will be cleaner than this dump. read more

Worth the short wait. Food was fresh and tasted good. Recommend this location off the highway for a quick stop.

The wings were lukewarm and dry. The service was fine but it took quite a while to get our food and there weren't many in the restaurant

Zero stars!!! Stopped here for lunch on the way to Orlando. The children found a bug crawling under their chicken tender platter. Save the money and the experience for the next stop. Gross!! I have never had this happened before. After taking the plate with the food and the bug to the GM of the place, she apologized and offered to replace the meal. When we declined, he would only refund the price of the platter with bug moving under the chicken. What a sad example from management. We threw all the food including drinks into the trash and walked out. Hope the health department keeps an eye on them. Interestingly enough the counter staff was nice, the restaurant and bathrooms were clean. read more

This is the slowest fast food chain I have ever been too, almost 30 min wait with not too many people in there. This is second time been here and is super slow and food just. read more

I don't get it... I want to start this review by saying this was our first time trying this chain anywhere, so you can take that into consideration. We have no idea if this is a bad chain or a bad location. However, the food was out fast, served hot and the employees were efficient and nice, so I am under the impression that it's just the food itself that is dragging everything down. That chicken is terrible. Even my husband said so and I can't get that man to dislike most anything. The tenders were cooked to order and hot... but they were somehow already rubbery and bland! How does that happen? The taste and texture were really unappetizing, we did not finish it and we were only splitting a 6 piece meal. We basically ate enough to get back on the road for a couple of hours. I'm not much of a sauce person, I don't think good food needs it, but tried their sauce to see if it would help the chicken. That Zaxby's sauce that comes with the meal is awful and also unappetizing. What's in that? Is that a vinegar mustard base? About this time I started looking around at all the people, trying to figure out what I was missing and saw a bunch of different sauces listed on the menu for an upcharge. These sauces weren't offered to us when we entered, so we didn't know about them. We didn't have a lot of time to look at the menu before we were asked for our order, but I'm still surprised they didn't mention it. I'm not a fan of using sauce as a marketing ploy to make your food more edible and get more money out of your customers, anyway. Especially not when you make your signature sauce, that's free, unappealing to push customers to spend that extra money. Not impressed. So this is me conceding that the sauce you get may make or break your meal here. I find it totally plausible that there is a way to dress up this chicken with a tasty sauce to make it an edible... possibly good meal. But your base meal should be up to a certain standard, and this isn't it. Even KFC is better and c'mon... KFC, man. There were several positives to our meal though. The fries were good and the coleslaw was okay, both served at the right temperature. Unfortunately, they messed up the toast, it was a brick. I always joke that I'm such a bad cook that I can mess up toast... but it's a joke, I can't actually mess up toast. But THEY messed up toast! Okay, this review isn't actually about toast, it's about terrible chicken. This could have been a one off situation, maybe a new cook who didn't prepare the chicken correctly, but I have no desire to ever try a Zaxby's again. read more

Zaxbys - 6 finger plate $10.29 - Chicken Wings Near Me - Ocala, Florida

Freaking wear your face masks! Especially when almost getting into my personal space to grab my card and hand me the food. It is NOT a neck or chin warmer! Y'all are evil for not caring about your customers' safety. read more

Terrible food do to poor management?, zaxbys really gone downhill, they alllw there food to leave there window with barely cooked fries

Never Ever USE UBER EATS you will wait and wait and wait and just when you think you are going to get your food you are going to wait some more read more

Let's start With soggy chicken and soggy fries. To top it off they charge me for bbq sauce. The place is not clean and food is awful save your money read more

We got there Round noon only one person in line we ordered two blackened blue salads. The order took 20 minutes. Only one girl at register and one in car line. Thank God but the line was to door so we got in before massive crowd. Finally after 20 min. The food comes out it was grilled not blackened. The girl had it right on ticket but the cook did not pay attention and at this point it was not worth the tremendous long wait. The service except the girl at register SUCKED. What was the manager doing back there. Not impressed. Also a lot of tables dirty. Elizabeth F. read more

Highway restaurant not concerned with building a good rating. The low rating has very little to do with food. The 10 chicken tenders were hot, fresh, and tasty. However, they would have been tastier, if I could have had them tossed in sauce, as requested. The excuse was, "We can't cook any sauces because we don't have lids for the containers." Okay. Dipping sauces, then. "I have to charge you if you want more than 2." I would have had a double layer of flavor...tossed in sauce with dipping sauce. So, you cannot toss my tenders in a sauce and you can't give me an additional sauce so I can build a layered flavor profile? The dining area was filthy. There were NO clean tables. Not clean as in pre-COVID clean, let alone cleaned and disinfected. Bathrooms are clearly cleaned, at some point, with bleach, as evidenced by the rough, deteriorating toilet seats. Like the dining area, bathrooms needed attention. read more

Wow so glad to find a non cheese burger joint !!! This is always been such a great place to get you some chicken made the right way!! The Zaxby club is what I recommend everyone gets read more

Zaxbys - Chicken Wings Near Me - Ocala, Florida

The restaurant is filthy. The restrooms had a smell and urine on the floor in the men's and women's restroom. All of the soda in the coke machine is flat. There is no tea, ice or straws read more

We generally enjoy Zaxbys. Today service was SLOWWWW. Chicken tenders were smaller than normal. There was a worker on break in the dining area, she did say to go show the cashier and they would give us a Norma size tender. With the original wait being so long, we decided not to. AC appeared not to be working...tables dirty...soda machine was out. Just came at a bad time I think. read more

Zaxbys - Chicken Wings Near Me - Ocala, Florida

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Stopped there to go in to dinning room the door was locked with employees looking at me. So when I go to pull off because I wasn't going to eat there. I saw them let a group of old white people in the dinning room read more

Service is trash attitude from employees constantly, always forgetting sauces and silverware, I go 10 min out the way to the other Zaxby's from now on do no recommend read more

We stopped here on a road trip. The food came out fast and was delicious. My favorite part of coming here was how NICE the staff was. It is so refreshing to find friendly faces and nice people anywhere. Thank you for the great service! read more

Good fresh food made to order BUT make sure you check your order before you pull away...they tend to forget items AND make things wrong :( read more

Zaxbys - 6 finger plate - Chicken Wings Near Me - Ocala, Florida

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This zaxbys accused of us doing something to their car while we didn't go anywhere near any cars. They also are very slow with their orders and none of the employees know how to get an order right either. They are all very disrespectful and rude they can't get an order right if their lives depended on it and the food wasnt even fresh when we got it. read more

Didn't think it could get worse but this location did it.... Now they are just plain insulting. I asked for a large Diet Coke and when they gave me a small, I said I ordered a large and they said no you didn't and just laughed. If you want your fill of a-holes, go here. The entire store needs to be fired... read more

I have to find another location to go to because this one is absolutely annoying. I don't know why they can't get the order right or hire people that can do their jobs without acting like complete idiots, but they just can't so now I have to go out of my way to get decent service. I guess they're too busy to be nice since they're by I-75 and don't need to rely on repeat customers. They've lost my business and I go about 2-3 times a week. Beware of Reggie! read more

I would give this zero stars if I could. We pull into the drive thru started to give the lady our order and she was too worried about the ruckus going on with the rest of the employees. It was so loud and she continued to say what every time we would say something. At one point she totally disappeared and did't even answer when we said Hello. She came back at us saying "what", which is unacceptable. Would not go back there. read more

Um they made us sign a receipt for a meal. Ridiculous. Especially the time we are in right now. Awful and the tenders were not quality of regular Zaxby's read more

Nice place for a quick good meal. All chicken menu. Prices were about right. The "hens" and "rooster" bathrooms were well maintained. read more

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Don't stop here, keep driving!!!!! If you are looking for a dirty restaurant with surly employees you have found your spot! On the long drive home from St. Petersburg today we stopped for lunch and it was a disaster from the beginning. To start- the cashier taking orders is apparently hearing-impaired. While I believe ALL people, disability or not, have the right to work this up-front position is not where you place someone that cannot hear the guests, particularly when there's a line formed to the door. So after finally placing our order the cashier just looks over at the people behind us and starts taking their order. There was no "thanks" or "move along" or anything, she just starts talking over our heads. Moving on to the oh-so-hated Coke Freestyle machines that all the Zaxby's have now. The screen was nasty gross, ugh I can't believe I touched it. That's how thirsty I was, drinking nasty Freestyle coke using a nasty Freestyle touchscreen. The ice didn't work on the Freestyle so I had to go to yet another location and fill my cup up with ice. Of course then I have to stand in line AGAIN at the Freestyle machine to actually get my drink. Let me also mention that this God-awful Freestyle machine is placed directly beside the front counter so you are constantly jostled by the people in line trying to place orders. Food comes and the super-surly woman handing out the bags totally ignores me when I ask her for sauce. I had to get in her face and ask loudly. She never acknowledged me. She just disappears and comes back with an overflowing little cup of sauce that she bangs down on the unclean counter. Seriously at this point, sunburnt, hot and damned ill from being in the car for 3 hours, with another 4 to go I was ready to go a few rounds with this cretan. Stay far, far away from this place. Keep driving. This is a sketchy area anyway, drive down a few exits and save yourself some trouble. read more

i ordered the big zax snack meal upsize it the chicken hard fries wayyy to much seasoning awful tea peach which i ask upon pouring it out it had this thick syrup was warm a few chips floating on top i asked for alot of ice pll know more ice less drink 15.78 a waste highly mad!!!!!!!!negative 0 if i could read more

I would've gave it a zero if I could. From out of town and was looking forward to something new. First time trying this chain. We ordered around 9:15 and they close at 10. (I'm not the type of person to go to a restaurant 2 minutes before close so I was pretty considerate) I would've went somewhere else if i knew how terrible it was going be. We ordered 4 meals only one of them was correct and we were waiting 15 minutes at the window for our food. Ordered two spicy chicken sandwiches. At the window they told us they were out of patties so for one of the sandwiches they put chicken fingers with no spicy sauce (as we ordered) and the other had the chicken patty with sauce. They were also out of coleslaw and we were told we would get extra fries to replace that and they never gave us those. We ordered an extra bbq sauce and paid extra for it and they didn't give that to us either. Also the drinks were 95% ice and 5% drink. read more