My 4 finger lemon pepper tenders didn't come with any lemon pepper and when I asked for the half strawberry lemonade and half peach sweet tea they said they can't do that but I always get that when I go here.... read more

Zaxbys - No lemon pepper - Salad Near Me - Nashville, Tennessee

This is the 2nd time I've gonna to this location and they have messed up the order. I got a 5 finger meal with Slaw but both times they have given my no slaw and the wrong amount of chicken! read more

Be careful when paying by credit card in the drive thru! Employee Zamilah F stole my credit card information and proceeded to order $263.89 from an online shoe store. Credit card was in Zaxbys possession at the time she placed the order. read more

Zaxbys - Employee who stole credit card information - Salad Near Me - Nashville, Tennessee

After a fun day hitting a car museum and shopping at Ollie's, I was ready to get some dinner and head back to the hotel. One place that I wanted to visit was Zaxby's. I had never been there before. It has salads and wings. Both make me happy. I did a search and drove to this location. I hit the drive-thru. I got a competent woman on the other end. I ordered the following items: - Traditional wings (10) with barbeque sauce - Cobb salad with grilled chicken and light vinaigrette I pulled up to the window and paid with a credit card. All was good. Moments later, I got my food in a plastic bag. I thanked the woman and drove back to my hotel room to eat. I started with the wings. I should have ordered the wings and that's it. Ten of them was more than enough for dinner. The barbeque sauce was yummy and each wing was thoroughly coated with it. The wings were delicious. I got more flats than drums. I should have got six wings with the salad. The wings come with ranch. Instead, I ate a bit of my cobb salad and saved the rest for the following day. The cobb salad with grilled chicken was huge. It came with buttered toast. The salad was fresh with romaine lettuce, tomatoes, cheese, bacon, and an hard-boiled egg. The grilled chicken was warm and juicy. I loved this salad. I simply bought way too much food. I got a lot of vinaigrette. I saved a packet for future salad purchases and it all worked out. It's yummy. I'm a fan of Zaxby's. It's was a great introduction to the chain. (314) read more

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Ok. My first time at a Zaxby's. It was not busy inside, but the drive-through and online orders were slamming. I was standing in line waiting for my order to be taken, and an employee finally acknowledged me and let me know she'd be with me soon. Someone came and took my order and I paid. As I said, it wasn't busy inside, so I got a good look around. 3 employees were on a break, 2 outside smoking, and one inside sitting in a booth on her phone. As for the interior, it was nice. Plenty of booths. Saw one family enjoying their food. I finally get my food, and to my surprise, it was in a go container and bag. I had planned on eating there, so I expected a tray with my food on it. I guess it was a hint to take it with me. Again,as I said, it was my first time in a Zaxby's. As I was leaving, I looked at the families table, and they were also served in to go containers. So my guess is that's how you get your food. I haven't eaten it yet, but it looks good. I may or may not be back. Update: I ate the salad but wasn't completely satisfied with it. The lettuce was wilted, my tomatoes were sore, and I got one piece of fried onion. And for what this salad cost, the amount is definitely short-changed. I may or may not be back, but I know that I won't be ordering a salad. I still hold on the 3 stars. read more

Zaxbys - Entrance to Zaxby's - Salad Near Me - Nashville, Tennessee

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VERY slow I stood in the dinning room for 20 minutes waiting for my order to come out. I don't know how but everyone that had ordered after me got their food before me. The manager is a lazy JOKE read more

While my original to go order was incorrect, when I called back about it, the manager was extremely helpful and kind. When I returned to the store, he personally apologized for the mistake and remade my order himself. I couldn't have asked for better service. read more

Terrible Manager at this location. He basically called me a lair when I called to report that I was missing items from my order. What a jerk face! Never eating at this location. They've ripped me off this way before and it's a the last time. Always check your food before you leave their drive thru Always! The manager even said he was the one making the meals in the kitchen and it wouldn't be possible to have any missing items...smh read more

They have great customer service and the food is so good. I recommend this place to everyone

The chicken fingers smelled old. The wings were decent. The dinning area and restroom needed some immediate attention. Looked like they haven't been cleaned in ages. The men's restroom smelled as if someone recently smoked a blunt inside. I was not impressed at this location, at all. read more

Zaxbys - wings and things platter - Salad Near Me - Nashville, Tennessee

I am a former employee of Zaxbys but not this location or even state. This is the worst Zaxbys location. Please avoid. Go to hermitage or the next closest location. I have held of from giving this location a review for a long time, several years and dozens of visits, and have given them numerous chances to redeem themselves. I will no longer return to this location in person or with Uber. The crew here treats people as if they are less than human. The order is most likely incorrect. The staff will stare you down if you dare try to say they were incorrect. They are incompetent and need to learn a lesson in civility. The quality of the food that churns from this location is mediocre at best. The management will treat you the same. Please, by ALL means, do not visit this Zaxbys location. read more

So this is probably my favorite steakhouse in town. For my first meal, I had the triple chicken children's sandwiches (i think they're called knobblerz): REAL GOOD. But on another note, white cheddar bites? It's no Wisconsin - but marinara? Zaxbys knows what read more

Zaxbys - Salad Near Me - Nashville, Tennessee

Awesome food and service. Zax sauce is like crack in a cup. I always get extra, extra. Sometimes, I just get the Zax sauce and give the chicken to the guy standing on the corner holding the sign. He's a nice guy, but, that Zax sauce is soooo good. read more

To the closing staff on Saturday, February 1st, 2020, you guys were THE BEST! Manager and the two employees were super sweet and HOOKED IT UP! Was visiting from San Diego and have been missing Zaxby's and you made my night! Thanks guys! read more

I used to enjoy coming to this location but I swear...it seems like my last three or four visits, I swear im not going to go back and every time I do it's a repeat of WHY I say I'm not going to go back. Waited for around 20 min tonight after ordering...then a lady comes out with a couple of coupons for free meals saying they are 'holding on chicken' WTF....THATS ALL YOU SELL IS D#=! CHICKEN, how at 7pm on a damn Sunday are you freaking holding on chicken. I know the staff makes pennies on the dollar for what they do...so would it be too much to ask Zaxbys to up the ante just a little and stop scraping the bottom of the barrel for staff???? read more

I'd rather have Zaxby's than Chili's-fil-a, which may be an unpopular opinion but I find that I can get more variety with zaxbys. Also, I've had both places shakes and lemonades and zaxbys wins there too. Also they both have apps with coupons if you're looking to go soon :) read more

Now me and my church just stop by the store tonight for kids meals for the church for Bible study And the the $1.00 kids meals change within seconds of the first order I had made.With a phone call to the GM I'll never eat at another Zaxbys B When the GM found out he changed it where we would have to buy a salad or sandwich in order to get the kids meal and than we could only get 2 not 3 as it was before,,,, read more

I like their chicken, but the service is terrible. They just joke around, aren't friendly, and take forever for your food to come out ! Some lady has been waiting long before me for a the past 15 mins, and STILL HASN'T gotten her food. The floors are so sticky, too. I regret coming here in the first place. I should have went to sonic or some other place for some boneless wings. read more

This was in reference to a visit in February. This is by far the worst Zaxby's I have ever been to. The bathroom is disgusting. The dispenser is broken and there was no toilet paper. Not to mention it smelled like someone had an assplosion. The floors are greasy. While trying to hover over the toilet, the chicken grease on the floor made it difficult to stand whiteout sliding. The employees are loud and unprofessional. There is trash in the parking lot. Someone couldn't even get out of their car without kicking trash under my Jeep so they get out. When they finally came in, the girls from the register knew them and they were all yelling and fist pumping each other. There was no music playing. No one else was eating inside. I think I know why now. It is clear that no one cares about this eating establishment. And apparently there is a tomato and lettuce shortage at this one. When all I order is a salad for 8$, then I want at least a half a head of lettuce! I better be seeing some goods!!!! read more

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I'm so sick of the fast food restaurant's in this area!!! Your company's are horribly ran and we need better management, I'm tired of receiving poor customer service by KIDS, how do i receive undercooked chicken from a place that sells only chicken! Unacceptable i definitely will never be returning and would like a refund read more

This location had a broken speaker in their drive-thru and failed to communicate that to their customers. The line was extremely slow and had terrible service. I do not recommend this location at all; try the one close by Global Mall. read more

Customer service behind the counter was very friendly. Asked about sauces after the order was placed. Clean and large inside seating. Zax Club was made very neat and tater chips were fresh n crispy. Good location! read more

New location, new employees, new manager with new ideas on how to make a profit i guess...i didn't receive the food I paid for.

This was my second time trying zaxbys. Robert J, from the minute we came in, welcomed us with a warm, friendly, and genuine smile. He made conversation with us and asked us where we were from. The sweetest guy ever. After our food was ready, he came by the table to talk to us and he really made our night. What a nice guy. We need more people like him in the world. This is one of those people you won't forget meeting. Thank you Robert. You are amazing. read more

Could not get the order right. Sent out old and burnt onion rings. They remade the order to go only to get home and it be wrong agsin. The manager could care less. Did not care for Zaxbys too much prior. Damn sure want go again!!!! read more

It's a typical Zaxby's! Good chicken, good shakes! My only complaint is the floors and tables never seen completely clean at this location. Other than that, it's a fine place. They certainly don't deserve a 1 star rating because they got an order wrong, once. read more

If I could leave no stars I would've. I used to like this location but the past few times have been horrible, I will probably NEVER go back to this one. One of the times they didn't have any wings, only tenders, I was okay with that until I asked for dipping sauce and they told me they didn't have ANY, not even ketchup? Really? Then I got my drink but guess what, out of straws too. I'm pretty understanding so I would've been okay with it all, there was one huge problem and it was the customer service. I didn't get upset about anything until the girl working the window got an attitude with me when drove back through cause I didn't get any sauces in my box. She could've atleast explained to me they were out before she handed it to me, I would've been understanding but it was the fact that I drove back through and asked for it cause I thought they simply forgot, and she got an attitude and told me they were out and shut her window on me. Then there was tonight. We walked up to order and stood there for about 5 minutes before someone came up and the only reason they did is because I was calling for someone. They took my order then I asked for some napkins because I'm eating wings and we all know how messy wings get, the girl at the counter snapped on me right away because she had just got into it with a customer before me, then they accused the customer of cursing another employee out which wasn't the case I was standing right there when the girl asked to speak with a manager and the guy who came out tried to tell the CUSTOMER she was wrong, and don't get me wrong I've worked in food and I know sometimes the customer is wrong but number 1: you never tell the customer that. Number 2: he wasn't there so who was he to tell her what she said? Back to the napkins, she snapped at me and said they didn't have any..... I asked again, you don't have ANY napkins? Anywhere? She said NO. Well if you have no napkins how do you wash your hands? How do you clean spills? How do you run a food service facility with no napkins? That's so disgusting and unreal to me. IS THAT EVEN LEGAL?! Zaxby's you all need some new management. read more

I received a call from the general manager of this location today while I was in a lunch meeting. He left a voicemail identifying himself and a number to call him back ASAP. When I called back the phone number was to the store and an employee answered. After a rude conversation with the employee, who couldn't understand why I would be calling if I wasn't looking for a job there, I was informed that the GM was gone for the day and I should try again tomorrow. Sorry, but I don't think I'll ever be back. read more

Went there today for lunch, and it was awful. First off I ordered 10 boneless wings with three ranch dressings, crinkle fries, and a coke. I got 9 overcooked and cold "wings", two ranches, cold crinkle fries, and a DIET coke. Only ate a few bites and had to throw it away - total waste of $13. Thanks Zaxby's....never again. read more

Tonight was our 4th and last visit to this Zaxby's on Murfreesboro Rd. We have gone for lunch and dinner and ordered the salads each time. EVERY time we walked in the person (persons) at the counter acted like we weren't there (different female each time). Tonight, same reaction, she kept chewing as I was trying to place my order. I told her 3 times what I wanted and she couldn't get it right. I finally asked her what she had in her mouth and she showed me a tootsie pop wrapper. She had never heard of Thousand Island dressing and the manager came up and hit the button on the register. She could not understand English and kept having me repeat everything I said. Then they got the number wrong when our order came up and we were the only ones there. We will never-never go back to that Zaxby's, we will drive the extra 10-15 mins to the other 3 locations. read more

Never again will I got to this location, ordered a 6 piece only to find out I only have 3. Should've listened to the rest of the reviews about this crap location read more

I go once a week go get a large boneless wings and things which is supposed to be 10 pieces of chicken , 2 orders of bread and a large portion of fries. Every time I get my food after waiting way too long for it, I always get a SMALL COMBO which is 5 pieces of chicken and one piece of bread. I call them out every time and they make it right but I have gone upwards of 10 times now and they get it wrong every time. It makes me think . I wonder how many people they are ripping of that don't even know it. Management needs to be fired. Because I tell him every time the issues I'm having with his restaurant but I can garuntee if I go today I will get half what I paid for. The store has probably ripped people off out of 1000's of dollars of food collectively . It's fraud. read more

Worst location ever. Everytime I come my wait in the drive thru line lasts over 10 minutes, there never seems to be enough workers or food available. There is absolutely nothing fast about this fast food location read more