Been to this place a few times now and it really is hit or miss even with it being fast food. Out of the 5 times we have been 2 have been good. Fries never seem to be fully cooked and the chicken tenders are usually just warm no matter what time of day. Line moves pretty quickly and customer service is the usual in fast food. Only good thing we have had here on a regular is the cobb salad. Of your in a hurry then this is a good option. read more

Normally I like Zaxby's but this would one of a few orders that I ordered delivery with drinks and extra sauce and am missing one of my drinks and all of my sauces. I don't have my car right now as my husband has it at work and I can't get a refund on the missing drink or extra sauce and I would have to drive the 3.5 miles to pick up what is missing from my order. Why did I place a delivery order for if I have to to the store anyway? read more

Decent food. First time I went there and the line wasn't forever long !! I live down the street. When I came to the window my wife happened to txt me and asked if I could get her a side of cheese curds. I only stopped to get my kids a snack. They told me I have to drive around just to ring in another order (1 side of curds). And that don't take orders at the window. I have worked in fast food/ restaurant my whole life and never heard such thing. Very rude people and mind you I was the only one in line!! I guess there are other places near my house. I used to love y'all!! Sorry I was inconveniencing you at the window at your such busy store. And thanks for the tiny little cookie. And you forgot my kids Apple Juice. read more

Placed an order online. When I arrived at the designated time, and called the restaurant, they told me to get in the drive through line. The line was wrapped around the building! What is the point of ordering online If I have to go through the drive through? I won't be back. I DON'T recommend this place. I should have driven to Toots on Broad Street. Better service, same prices, bigger portions. My order totaled over $21 and in that I should have received 10 strips, but I received 8. The upside, the food was at a good temp and tasted good. Still, not really worth the wait. read more

Zaxbys - A long drive through line. - Fast Food Near Me - Murfreesboro, Tennessee

I like the food here and it fast to get your food and also cheap for a meal the number 1 is under 10$ fried can be seasoned well some times but also boring and plain the chicken strips are very good and the toast is in same boat as the fries butter or not buttered and the wings are okay and have not tried everything here but it's probably gotta be good read more

I have one star wish I could give zero. I Ordered 4 meals that that should have come with drinks that where on the order! Did come with the order ! If it was not for the DoorDash person if I know there name I request them every time they went back and got are drink! read more

I have never had a good experience here. My friends and I went through the drive thru and ordered a salad. The girl taking our order said they don't sell that anymore, which seems to be a common excuse used by employees whenever they don't feel like taking orders. They in fact still sell salads. Shameful! read more

The worst Zaxby's location in murfreesboro. Asked for two #4 traditional and they gave me one boneless and one traditional. Went back to change it and only gave me the wings no fries. The girls at the window are extremely rude. read more

Fry boy could use some teachin. The fries weren't how I like my zax fries. The manger needs to put their foot down and get this under control. read more

Me and my wife went here, and boy was that a mistake. Look, it's difficult to say this, but there seemed to be an atmosphere of reverse racism in this place. I don't say this lightly and I'm not a snowflake that gets their feelings hurt easily. The food was just OK, but I needed more sauce. I paid over $10.00 for a meal and got ONE measly pack of Zax sauce. I went up to the counter and asked for some more and they promptly told me it was an additional 25 cents a pack. I explained to them that I had bought quite a bit of food for just one pack of sauce. The lady at the register seemed to understand and started to give me a couple of extra packs. Just then, one of her fellow employees flat told her no and stopped her! I was astonished! I told them that the food was bad and the service was awful and i would never come back there! If I could give this place zero stars, I would. What kind of corporate policy has you charging patrons an additional 25 cents for sauce? Ridiculous! read more

My little family doesn't really frequent American fast food joints. We've been "blessed" by food allergies that generally keep us away, but from time to time we go, knowing generally that we will have to carefully navigate the menu. Taco trucks, holes in the wall, or grocery store delis are more our speed when we want it fast. So, we've never been to Zaxby's. I vaguely know they serve fried chicken. I had a sense they are somewhat ubiquitous so I was banking on commercial success to give us at least passable fast food. So, my boys and I thought we'd give it a try. We ordered a grilled chicken sandwich, a Zaxbys Club, a plate of tenders and hot wings (the hottest recipe they have), and a small side of fried pickles. The tenders were served with Zaxby's sauce and ranch sauce. Note that there is egg in both of these sauces. They were meh. Waxy. The highlights: Crinkle fries. Decent with a sprinkling of some house spice. The space aged Coca Cola drink dispenser. But the wasted ice! It needs to be calibrated. It shoots out an enormous amount of ice. The fried picked were a greasy clump with gooey half-cooked batter in the center. They tasted like there's been fried in old grease. The bread is white, so soft, and toasted but it wasn't butter toasted. Instead, it was slathered in prep and I still can't get the waxy feel of it off my tongue or the fake greasy smell of it off my mind. When will the FDA finally ban that nasty stuff? It's what makes fast food so gross and smelling all the same--depressing. Overall, the food was breathtakingly salty. My tongue feels scraped and raw even now about 6 hours later. The quality of the chicken--not bad. The breast in the sandwich was juicy but salty. The tenders were juicy, but salty. The wings...made me sad. Overcooked and the much hyped spice was so lame. We are in hot chicken country. If you advertise it's crazy hot, then be sure to make it that way. I'm not sure where you can get good fast food fried chicken in Murfreesboro, but it's not at Zaxby's. I'd take Publix's deli fried chicken over Zaxby's any day. In fact, I think Publix's deli fried chicken is delicious. So disappointing. We won't be back to Zaxby's. read more

Zaxbys - Photo courtesy of city-data.com - Fast Food Near Me - Murfreesboro, Tennessee

Been to Zaxby's a few times now, and I'm sad and disappointed to say that they routinely mess up my order. Tonight, I waited for my food for at least 45 minutes and received the wrong order again. I went inside to exchange it, but a woman behind the counter was in the middle of an argument with two customers, which delayed the whole process. Overall, the whole scene is poorly managed, unprofessional, and untimely. read more

My friend and I went inside to order and this rude arrogant Sierra girl took our order and after each item she said "oh we don't serve that anymore". Y'all mean to tell me y'all don't serve chicken finger baskets? read more

I'm actually pretty proud of how this Zaxby's has been operating during the COVID-19 pandemic. We've frequented them several times, and yes the line is long. However, the food has been hot. The service has been kind. The order has been correct. Thank you, Zaxby's, for trying your best. As far as the line goes - bring your patience and maybe a friend to talk to in the car. read more

They definitely could have put my food in a larger box or separated everything better so that my food was so messy and disorganized. Also just really upset with the poor service and the quality and time put into the making of my food. Most of the food was soggy by the time I received it, I paid for an extra Zaxby's sauce that I didn't get and my chicken was undercooked. My celery was hot from being under the fries. Definitely don't plan on going back. read more

Zaxbys - Fast Food Near Me - Murfreesboro, Tennessee

Just wondering if the white mini van ever got their order in the drive through? Lol. Waited for about 20 minutes and the line didn't even move. Finally had to call it quits and pull off. Love Zaxby's, but every time I go to this location it is a disappointing lengthy experience. read more

I put in an online order and went to the store to pick it up. The lobby was closed unfortunately, so I had to wait in line. The drive thru staff were very friendly! I got back to my apartment and unfortunately, my order was partially wrong. Usually, I would just shrug it off as bad luck, but I decided to call and let the restaurant know that my order wasn't right. Dustin went above and beyond to make up for my order being wrong. I was only missing some coleslaw, a chicken tender, and some extra fries, but he remade my entire meal and added some extra chicken and cookies! He also personally brought the order out to my car when I arrived back at the restaurant. He was so kind to me and is the prime example of what a manager should be! Thanks again, Dustin! read more

The food is just as good as any other Zaxbys but the service is what really is the problem. Been there a few times and they are always rude. The girl who served us today didn't even smile or say hi and seemed to get mad as people came in. As much as I like the food I don't think I'll be returning. read more

Inconsistent at best. I will not be going to this particular Zaxby's again. The bread was stale and my chicken was burnt

I enjoy Zaxbys but this location is not a plus for the chain. We went tonight and the restaurant was very dirty and unkept. Every table either had food in the seats or the tables had not been bused at all. The service was extremely slow. The chicken wings were okay but very dry. Probably will not return to this location. read more

Honestly yall are supposed to be the best zaxbys in the boro but y'all slacking BAD there should be no reason EVERYTIME I order food my order comes out wrong I know y'all can read wtf I ordered get it together or I'm calling corporate tf read more

This is the worst Zaxbys I've ever been to. They are short on staff and they were rude. After I paid and got my cup I went to go fill it up in the coke machine and literally more than have of the options were out of order. And to make it even better as I was filling my cup up with coke it ran out. So to sum it up I won't be returning to this Zaxbys again. And I only gave it one star because I couldn't leave 0 stars. read more

We waited 22 minutes for a carry out order! Then once we received our food it was cold and the bread was soggy.

Nothing out of the ordinary. Only real complaint is how horribly oriented the drive thru is. Usually the last person that ordered is blocking you until someone up front gets their food. It's ALWAYS backed up. Be prepared to wait 10-15 minutes unless you manage to get there early. read more

Ran by non-mature students and non-sufficient managers. The food is amazing but the service and the amount of time it takes you to get your food is horrendous. read more

30 minute for carry out order. Everyone behind the counter was so busy socializing with one another rather than getting the orders out.

I have been going to this Zaxby's for a number of years but I will NEVER go back to this one again. After having two people ask me for my order at the same time, one of the order takers was very RUDE. I asked for a garden salad. She said what kind, Caesar, blackened, etc. I said I only wanted a salad with lettuce, croutons cheese, she said "I know what a garden salad is" but do you want a Caeser, blackened etc. I said, forget the salad and then waited for my food. I paid at the window and then she shows up and asked me didn't I understand about the salad. After arguing with me I asked her to please just give me my food or ask the manager to come to the window. Then her cohort shows up, gives me my food and snarks..."have a good day". I am a business owner and would never let my staff treat customer in this fashion. read more

Ive always had decent experiences here I always get the buffalo blue sandwich which is good and feeling and the wife gets the chicken finger basket meal deal only complaint is sometime her chicken is closer to nuggets than strips and it can be a tad pricey but it's ok it ain't my go-to place by any means but if I'm at Wal-Mart I'll go there before I go to Applebees cookout or taco hell read more

Just went to this location and was very disappointed. The drive thru was very backed up so we decided to go on to get our food to go. Mistake. First of all, it took almost thirty mins for two meals to be prepared. Secondly, they gave our food to the drive thru customer who had to come in and inform them that he had received the wrong food. (Mind you, the guy who had received our food had to stand and wait for a good 4-5 mins before being acknowledged). Once we discovered it was our food, we had to wait another ten mins for it to be made. All of the workers were goofing off and not paying attention to what they were doing. So disappointed. read more

The place is filthy, they take literally forever and everything in there from the floors to the tables is sticky.

I love Zaxby's but this location needs a little TLC. I usually just get drive thru and I've never had any problems. Decided to dine in on a Saturday night after MTSU graduation. Maybe that was my first mistake. It was pretty busy but it was mostly just people standing around waiting for their food. When we finally got around everyone we realized no one was actually in line to order. We stood in line for a good 3-4 minutes with no acknowledgment of any kind. The cashier was very apologetic when she finally realized we hadn't been helped. We ordered boneless wings and the Cajun club, both with fries. Food was okay, typical Zaxby's fair. My biggest complaint besides the ridiculous confusion with the line to order/stand around for food situation was the drink station area. They offer a Coke freestyle machine like many places are utilizing but both the machine and a separate ice dispenser were completely out of ice. This was never refilled while we were there, despite the large amount of people in the store and the acknowledgment by staff. I'll just stick to drive thru for this Zaxby's from now on. read more