I ordered a shrimp snack box or meal and the shrimp was overcooked. The fries were not seasoned and old. You could tell by the way that they feel and I would really like a refund. So disappointed. read more

Zaxbys - Overcooked and old Crinkle Fries. Yuck. The grease is old. - Chicken Wings Near Me - Mcdonough, Georgia

Seen employee had an attitude as she poured the lemonade making a mess all over the floor and letting the lemonade drip off her hands as she refilled the container. Just nasty and unsanitary ! read more

This was the worst experience they closed the inside a hour early had the drive thru line packed to the Main Street. A employee had the nerve to come outside take orders then never follow up and actually take payment or bring the order so I waited an additional twenty minutes they don't gotta worry about me 0/10 read more

After serious contemplation due to multiple horrible fast-food experiences since Covid, a nagging craving for a salad led me to Zaxby's. I patiently waited in the drive through, and was was pleasantly greeted as I placed my order, eventually making it to the window. I was warmly greeted by a delightful young man named TYRONE....he was smiling and extremely professional! I received my order and explained that because of previous encounters, I was going to check my order to which he understood. My order was perfect and I thanked him for his amazing service. Mr. Tyrone restored my hope and belief in restaurants & customer service!!! Epic work, Mr. Tyrone! read more

believe the reviews Saturday night 5:00 pm chicken tenders and wings were rubber like , taste like they were fried in old grease Worst $25. Spent read more

No Mediterranean dressing!!! OMGoodness!! What am I suppose to do??? I tried the Ranch dressing on my grilled house salad and it was not the same! I need Mediterranean!!!!! The ladies up front said they have discontinued!!! Noooooooooooo Zaxby's is there any in the basement?? I'm serious!! Ugghhhhh read more

Zaxbys - Chicken Wings Near Me - Mcdonough, Georgia

I Stopped in to pick up some thing for my daughter at this location and the lines were long as usual. So I decided to go inside to see if it would be a bit quicker. I ordered the meal for my daughter and was thinking I would be out of there in 10 to 15 minutes max. There were several other people in line and after waiting 20 minutes the general man ahead of me inquired about the status of his meal. So I was probably waiting about 30 to 40 minutes total before I finally received the meal.... In the meantime, I'm looking around wondering why the line is wrapped around the building and also people are on the inside and having to wait for 20 to 30 minutes and I noticed they seemed to have plenty of employees. There were at least 7+ employees in the store, most of them young teenagers With at least two individuals in the kitchen from what I could tell. But there were several other employees just kind of milling around or walking back-and-forth and also trying to work on the store closing cleanup. Bottom line it did not look efficient. Also, I must mention that as I walked in, I noticed a damp smell, with a musk or pet like odor. Of note, it was Around nine or 930 so maybe that is the reason..... read more

I came here to pick up an uber eats order. The young guy had such great customer service. The food looked so good. He asked me if i would like a drink myself, and told me to be safe ubering as it was raining that day! read more

I ordered 3 wings and things..the wings were dry and hard..not fresh, barely warm. The tenders were hard and cold and luke warm fries. Too much ice in the drinks. Food went in the trash, I would have returned it if wasn't raining. Lesson learned, people always said this location is horrible. I will not return or recommend. read more

Was very surprise at my recent experience. Prior to coming here, I did notice a lot of the negative comments that were left. I chose to have my own opinion about this establishment. With that being said, let me get to the review. I order my favorite the fried house salad or as they call it salad. Not only was my food ready in no time, the chicken on the salad was fresh. Like really fresh, and complimented the salad. I really enjoyed and definitely coming back for seconds. read more

Zaxbys - Chicken Salad Zalad - Chicken Wings Near Me - Mcdonough, Georgia

Johnathan, staff member made my day today. Friends and I stop by Zaxby's in Mcdonough to pick up a few Zack snacks. They're the best on the menu everyday for those that don't know. Back to Jon. So... we pull to the back to merge into the drive-through as we anticipated placing our order through the screen and mic as usual. Instead, there was a Johnathan waiting to greet my friends and I with a positive attitude and amazing energy. I was shocked because I felt like I was at chick fil a.... he had a iPad and a smile ready to take out orders. Thanks Johnathan for being you today. I've come here plenty of times before, but never been greeted with such great energy at this particular establishment. You are the difference. Thx read more

This was an above average zaxbys, it had plenty of diversity in the workplace and consisted of very nice, from I could tell, workers. It had a rustic look and furniture to back it up and the bathrooms were clean. The food was great per usual but had lots of extra seasoning which is great. read more

Me and my mom came here and there were two people waiting in front of us near the pick up area. Their orders were messed up, my mom thought. My mom read the restaurant score, which was a B. We waited until a guy came up and let us order. My mom ordered only to realize that she left her payment in the car. The guy suspended our order and we went back to the car, then we decided to leave. Probably never coming back. To say the least... read more

I don't usually write fast food restaurant reviews, but I had a great experience here on the way to the beach. The lady who took our order was delightful, and our food came out quickly. Bathrooms were clean. read more

Worst service I ever experienced. They made me move up in the line to get off their clock. Never brought my food out. I went in for a refund, they were still trying to make my food. I had to continuously ask for a refund. This is why I don't visit this location. Terrible service. A bunch of kids who don't care to really work. Just need the next pair of J's. Hope that made them laugh just as much as they laughed at me. read more

Worst service I've received at a fast food restaurant rude impatient staff better off going to kfc

If you do doordash or Uber Eats would never in my life go to this establishment for an order . Waited over 35 minutes ( literally) for a nibblers & 5 piece tender while everybody in the back is just laughing having the time of their life when their supposed to be working . Extremely unprofessional had to remind them 3 to 4 times . No work being done once so ever read more

Asked for "extra" chicken in out Cobb salad and didn't see a difference but definitely got charged for it. Check your bags before you drive off! read more

Today I went to Zaxby's and the line was faster than usual. I then went to the drive-through window and they were playing too much and being rude. I got my food and when i got home and checked my food i only had about 7 fries and my bread was stale and the bottom was white. Smh these teens never do they job read more

Zaxbys - Chicken Wings Near Me - Mcdonough, Georgia

Best nugget ice! And the chocolate brownie is to die for! I'm an ice lover so when I found out they have nugget ice I fell in love read more

Zaxbys - I'm an Ice Lover- nugget/ crushed iced to be specific and Zaxby has the best ice! Matte a fact I'm on my way to get a large cup right now - Chicken Wings Near Me - Mcdonough, Georgia

Every time i go to this location i order the family pack meal and every time when i get to the window they ask me to pull up and they will bring it out. I counted 10 cars that were served and passed me while i sat there. I finally walked in to see what was going on and my food was sitting there for i don't know how long. So today i went back (it had been awhile) and sure enough they asked me to pull forward. I said no Thank You I'm next in line and I'll wait here at the window until my food is ready. They didn't like it but i sat there. I was a little worried what they may do to my food but enough is enough. She handed me my food and i said Thank You and she didn't say a word. Oh well! read more

I had placed an order online and select a curbside pick up so that I could swing by and grab it for my husband's lunch. When I arrived I called the phone number and was told that they cannot bring my order to the car so I have to get in the line. The line wrapped the building and I waited at least 10 minutes in line. If you don't have enough staff for curbside take the signs down and don't offer it. That's time I could never get back read more

This Zaxbys by far has the worst customer service in McDonough. The drive thru and inside wait is 30 to 45 minutes no matter what time I visit. I even tried to go there around 9pm last night and the drive thru line was wrapped around the building which is the usual indicator that you should be prepared to wait 30 mintues for a nibbler meal. I don't know if they are short staffed or the management is just lousy but I know me and my family would rather drive across the street to Chick-fil-A every time. read more

The food is okay, not terrible but I've had better experiences from other zaxbys. One thing that bothers me is they insist on charging me for sauce that supposedly comes with the meal and always mess up my sandwich and drink when I come through the drive thru. The wait usually isn't too long unless people want to order the whole menu in front of you. read more

This place sucks. They give you stale food that been sitting around four hours. How can people not respect people's hard earned working money and serve us fresh food. This will be my last time going to Zaxby's. read more

What can I say? Zaxby's is Zaxby's. While I do not frequent Zaxby's for for that matter many of their competitors. This specific Zaxby's in less than a mile from my house. I enjoy going there even though they only offer Coke products. I enjoy the different sides that Zaxby's offers like onion rings and the like. The service at this specific location is hit or miss. There are some fantastic servers here that are very attentive to the needs to the customers; Then there are the servers who have no clue when it comes to customer service. It seems that some servers do not understand that how you say something is just as important as what you say. Poor servers are not the rule but neither are excellent servers. This restaurant is clean and the service is quick. They also offer a Military discount when in uniform and some times even when not in uniform. On Wednesday they have a kid's meal special, so it is great place to get lunch before a Wednesday church service. read more

the food was old look warm and they didn't even accept my call to tell them about the terrible experience

They will literally hold the line for over an hour until closing so they will not serve you. First and last time coming here.

absolutely horrible customer service. we are currently stuck between two cars in a drive thru line we have been sitting in for almost 25 min!!!!!!!! totally totally unacceptable read more

My usual order is a grilled Cobb salad, wings and things, and a kids meal. I frequent this location 3-4 times a month over the last few years. Drive thru orders mostly. The food is always hot, 98% of the time the order is correct. The staff is friendly enough. This is a good location for a quick, inexpensive bite to eat. read more

I work in the area of this Zaxbys and each time I've come there has been an issue. Twice the order has been wrong, the customer service/employee attitudes are always bad or lackluster and today I left the drive thru line after placing my order because 24 minutes passed and I was STILL waiting. It was ridiculous. After being acknowledged at the speaker with no greeting just "what's your order?" followed by the ridiculous wait time I made the conscience decision that I did NOT want to spend my money there and will not go back in the future. I'd rather fight the traffic and go to Chick Fil A. At least there the product and service are worth the money spent. I'll be advising my coworkers not to come here anymore either. read more

Don't go to this location. I am a huge fan of online ordering from this company but every time I place an order it's incorrect. Wrong sauces on tenders, wrong condiments, wrong side dishes. The management is horrible and offers no concession or apoloogy for having to return to get orders corrected. They don't even offer to remake your order, just swap out the incorrect items and send you on your way, cold food and all. I like their chicken, the price is a bit relentless but I expect more in terms of customer service; so I will not be returning and you should steer clear as well. read more

Speed of service is terrible! Both times we stopped here in the last month we waited well over 20 minutes for my wife and my order and one time they weren't even the slightest bit busy! I even called there Corporate number and NEVER heard back from anyone! This franchise is beyond help, totally mismanaged, kitchen area shows serious signs of burnt on grease on the stainless steel that is clearly visible to the customers. Think twice before you visit this restaurant and get disappointed or worse yet get sick as they show signs that sanitation isn't there strong suit. I know we won't be returning here but rather another location. read more

Good chicken but the service is ridiculous. It always takes forever to get your food. And there's usually a good chance they'll mess up the order. Once I had to convince the cashier that I gave her a ten and not a twenty. Lucky for her I'm honest, because the error certainly worked in my favor. Today I visit to order two 5 finger plates. I got one with 5 and a half and one with 4. ‍ read more

I'm extremely disappointed that this location didn't participate in Teacher Appreciation Day, even though other locations (and several other restaurants) did. You are located near several schools and teachers support your business religiously. I have several co-workers that frequent your location regularly. I will definitely be sharing with them that their support would be much more appreciated across the street at Chick-fil-A, which DID choose to honor educators with free food! read more

I had a horrible experience at this store. I usually love ordering from Zaxby's but this was my first experience at this particular store and it was awful due to the quality and freshness of the food. I ordered the wings and things combo. The fries were cold. The traditional wings were especially bad. They were chewy and tasted like they had been sitting out for a couple of hours and then reheated. I usually don't bother with reviewing restaurants but my experience was so bad that I felt someone needs to see this and take responsibility. I will never return to this store and recommend that no one else give them your business so they can get it straight. read more

Took 20 minutes to get my food. I ordered some cookies that they didn't have and the girl was still gonna try and charge. Usually great service but they dropped the ball today. In a bad way. read more

How is this location still in business? The worst service I've ever experienced. Ordered kids chicken tender meal and get THREE fries in the box. No chicken. Really? Was this a joke? Food is always undercooked as well. Obviously idiots are employed here. Possibly brain dead. Won't be back. Good luck. read more

Always friendly and food is always good. My wait times are ro be expected when the food is freshly prepared

I am originally from McDonough but haven't lived in McDonough for a few years. I went to McDonough on Thursday afternoon to pick up my nephew & nieces. 4 children in all, and quite a rambunctious bunch when they all get together. They haven't been together in a while so they were super excited and hyper. We decided to grab some food before jumping on the interstate. Every employee of this location that we encountered (except one), were all super professional and pleasant. There was one young lady in particular who I felt went above and beyond and I'm kicking myself for not getting her name. She was also the person who took our order. Just specifying that in case she happens to see this, and I'm sure she'll remember my rambunctious group. I appreciate the employees being so pleasant and patient with us. Thank you ladies of Zaxby's! read more