We usually go through the drive through of this Zaxbys and have never had a problem. Our order is always correct and we get it in a timely manner. This time was no different, the only reason for one less star was the toast was awful in taste. I took a bite of it and it almost tasted chemical-like. I wondered if I was loosing taste, made my husband who eats everything try it and he said it was also gross. The toast went straight to the trash, which really sucks because it's one of my favorite parts about the meal! Everything besides that was good though! read more

Zaxbys - Fast Food Near Me - Louisville, Kentucky

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It was busy when I got here. There was only one person working the register, but they were pretty efficient. They ran out of Dr. Pepper, but had some in the back and were quick to get me some. They messed up my order, but fixed it right away. read more

Zaxbys - Drink - Fast Food Near Me - Louisville, Kentucky

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I've ordered from here 10 times different days times etc. not once have the order been right. I would always get one right and the rest not even my order. (Yes I check) The people in there barely speak English. Drinks taste weird. Homeless people sitting outside shooting. This is not the safest nor best zaxbys on fern. Please stay away. Respectfully. Instead go to Dixie highways zaxbys!! They love their customers and always get food right (I go to this one because it's close.) wait times are insane here too!!! read more

During the pandemic, they jacked their prices up and all of a sudden they said they're chicken wings were out. They ripped many many people off, so I wouldn't piss in their mouth if their guts was on fire. read more

Amazing food chicken isn't juicy and the sauce is so good, I'd go here everyday if I had the money for it. They have amazing service too, got my food very fast. read more

Zaxbys chicken located on the corner of fern valley road and Preston Highway in the okolona portion of Lousiville. Very nice spot to be setup as there is a lot of traffic there from ups, airport and the Ford factory workers. Usually on large chains like zaxbys I do not review there food as much as I do there service and accuracy. Me personally I haven't eaten at zaxbys much. It's not bad it just isn't necessarily my go to spot. People do seem to love there zaxbys sauce though. What brought me to This location Thai past weekend was I was helping my buddy pick up a couple massive chicken platter trays for the catering of his daughters birthday party. They processed there drive thru line very quickly and made sure my buddy had all the condiments and napkins possible. They did a very good job on this catering setup. As mentioned I'm not the biggest zaxbys fan however I'd someone was then using this location for catering would be ideal. They not only processed his orde fast but also the regular customers just grabbing lunch. Good service on This encounter for us. read more

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This place was dirty! Ants all over the counter where you place your order and it's only spring time. I can imagine how bad it will be in the summer. The young female who took my daughter's order was rude. She didn't hardly speak and my daughter had to ask for her drink before she left. Her coworker looked at her and said you didn't even give her the drink yet? The girl just pursed her lips, while she was doing something on her phone. My daughter asked her to hand the drink to her and not set it on the counter. I told her I would have requested my money back and left the food but she said I really wanted it though. She craves Zaxby's. read more

Omg! Stop in and try their new signature chicken sandwich. It's Yuuuuge! I had the spicy and it had just the right amount of zest. Really!! It was good! I hope they keep it on the menu! A fabulous Kentucky Derby Day treat! I'm stuffed! Drive thru was timely, and the girl at the window was very nice! read more

Zaxbys - Zaxby's Fern Valley Rd. - Fast Food Near Me - Louisville, Kentucky

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Absolutely disgusting, if I could give it 0 stars I would. Came in right after getting off my shift and decided to avoid the drive through as it was jam packed. Walked in and was hopeful for a positive experience. It was less crowded inside, and my order was taken pretty fast. However, after waiting around 15-20 minutes, It wasn't until a worker came up to me and asked me what I had ordered that I realized they hadn't even started my meal yet. Waited another 5-8 minutes for my food, and while I was waiting, another customer pointed out the ants that were walking freely on the counter they served food at. It was only one or two ants, but it's still unacceptable because even when it was brought to their attention, they took no actions to remedy the situation. After finally getting my meal, I realized I hadn't gotten my drink. When I asked for a drink, the lady who handed me my food looked at the lady who took my order and said, "You didn't give her her drink?" She responded with silence and a complete idgaf stare. I try not to be too harsh on fast food workers because I've been there, but restaurant as rude and unsanitary as this one just shouldn't be open. Won't be coming back. read more

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The food is as expected. Customer service through the drive thru was good. It was the better option for the area next to our hotel.

Zaxby's was built here in Fern Valley a few years ago and I'm glad they did because you know they're revamping the Okolona area and add more establishment so I like that for sure Zaxby's itself to me is not the best chicken place it's just OK middle of the road I would rather go somewhere else to be honest especially for the price I'm so glad there I still get a three out of five and say recommend it read more

Super clean place and everyone was super friendly. My son and I wanted to spend some Father Son time together this was a great choice. He with with Chicken finger combo that comes with fries and drink. While I had to go with the kicking chicken sandwich combo that also come with fries and drink. This place is Military friendly. I will definitely be back!!! read more

Zaxbys - Fast Food Near Me - Louisville, Kentucky

clean better. hygeine for workers. attitude for servers. it is pathetic at this locatio

Head out of town stopped here on our way. Had a family pack meal. Food was hot and the new boxing made it easy for us to eat in the car. The employee in the drive thru was so fast and kind. amazing thank you read more

I wish there was something positive that I could write about this place. Let me say, I have never had any issue with any Zaxby's I have ever visited, however; if we weren't absolutely hungry and had spent $30 (for really poorly made and undercooked food), we would have walked away--immediately. Our visit was around 1pm on a Saturday. They were not very busy. We placed our order, and found a table that had the least amount of food and dirt on it (I got napkins and and some soap from the restroom and cleaned our table). When we got our food, IT WAS ON A FILTHY TRAY!! The tray had chunks of food from previous orders all over it!! I took it up to the counter and told them that this was unacceptable. One person smirk/giggled and rolled their eyes, the other shrugged their shoulders and uttered that it wasn't their problem!!!!!!!!! And the list of problems goes on: *5 of 10 chicken strips were cold inside and undercooked (real safe) *The soda/napkin area was gross, dirty, and had bugs flying and landing all over the drying sweet tea and soda *We had to practically beg for the sauces we paid for and were still shorted two of them To be fair, I have sent a couple of emails about these problems to their contact addresses and asked for return calls so I could inform management about this in lieu of just blasting this place. I have not been contacted by anyone at all (it has been 10 days). This is actually a safety issue in top of an extremely terrible customer service issue. If they can't follow up on a serious set of problems like this, it speaks loudly about how little they care about the customers. I see how they have earned their reputation in this city as being the "Garbage Zaxby's " read more

Stopped in today and grabbed lunch! Let me tell you they were on it at 1:23pm Ticket states the name Angel - not sure if that's who was working the window or not but she did awesome. Changed my drink with no hesitation or irritation! She gladly said sure no problem. Got to car pool line and it's still hot and steaming. read more

Zaxbys - Quick lunch - Fast Food Near Me - Louisville, Kentucky

This location is right next door to where I work. I go there to either have lunch or chill while on break. The staff is friendly/helpful, and the place is very atmospheric! Neat, and well-organized! One time, I had one worker who gave me a free meal. That's what's up. read more

Other locations sure! This location... NOPE. Should've went to chick fli A Service was Garbage. Messed up my 9 Dollar chicken Bacon Ranch fries. Went back in the dude questioned me and put his hands all through the fries like I was lying. Dude. Seriously read more

It's Zaxby's you know what it do! Great prices and delicious food! Their buffalo chicken salad is huge and very tasty :) read more

Zaxbys - Buffaloed salad - Fast Food Near Me - Louisville, Kentucky

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Literally never had an issue with zaxby's until this location , i suffered from food poisoning after eating here and i know it's from here because i eat once a day and all i ate was zaxby's that day. Never will eat zaxby's again. read more

Cobb salad/grilled chicken and Mediterranean dressing with toast rocked my taste buds! Just a little dressing went a long way. The chicken was tender and juicy. (Egg, romma tomatoes, cucumbers, cheese, carrots, fried onions & bacon) Can't go wrong with this salad! read more

Zaxbys - Cobb Salad - Fast Food Near Me - Louisville, Kentucky

Decided to give it a try since friends and family reccomend it. Not impressed by it. Got the 5 piece fingers that DIDNT HAVE THE TOAST like it was supposed to. Slaw was bland. Cheddar bites were bland. Best thing was the fried mushrooms. They were delicious. Also got some cookies which were THE WRONG ONES. They were ok nothing to write home about. Chicken fingers were ok, I've had better. Overall, not impressed, definitely better than some, but not worth the price read more

Zaxbys - Missing the toast as you can see. Slaw was bland - Fast Food Near Me - Louisville, Kentucky

Very clean. Friendly people. Lots of room and food is delicious. Plenty of food foe the price. Will come more read more

Zaxbys - Very patriotic!! They have a drive thru and you can order online - Fast Food Near Me - Louisville, Kentucky

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Perfect, quick, and tasty. Chicken is always amazing along with the bread being outstanding. Anything and everything sold is delicious and fills me up quickly. Will forever and always tell my friends to come here! read more

I love this place so much! I probably eat here at least 2 or 3 times a week for dinner. I usually get the House Zalad with honey mustard. I haven't tried anything else but I'm sure all the food is really good! read more

Normally love everything about Zaxbys. Ordered Cobb salad. Lettuce was wilting and slimy. Unfortunately an hour or so later, i regretted eating here because my stomach was cramping and I got sick from it. I will not visit this location again. Out of sweet tea, soda lacked carbonation and bathroom and tables dirty. They need some help here! read more

Real great alternative chicken you say? Yes I do say! The menu has chicken quiet a few different ways, which is why I say alternative chicken. Most places it's fried or grilled, this place does chicken right. I ordered a Cajun Chicken Sandwich, with a drink/fires. It was out to me within minutes of me ordering. Chicken was not dry, instead it was fresh and very juicy! Fries are great too, with light Cajun season/no heat. Venue is clean; almost spotless. Staff very friendly interacting with customers. Pleasant music on the loud speaker. read more

This chain use to be one of the best. They have lost it. Every time I come in, the place is dirty, unorganized and in disarray. Employees spend a lot of time doing nothing. The floor was so sticky I my shoes stuck to the floor with every step. Canes has unfortunately passed this place up in quality of food and with their service. read more

Chandler.... aka Chan da Man!! Thanks for the excellent customer service. Our food was hot and didn't take long! I had the sweet and spicy wings...yum! Their "zalads" are the best! It was quiet and clean..(Thanks for the cleanliness). Everything was good. My only complaint was no lid for my water cup. I'm an avid "to go water chica" other than that...I will be back. Thanks Zaxbys. read more

Waited in the drive-thru approximately 40 minutes. I parked to go inside to order only to find the door locked. After getting back in line (behind 2 more cars) I was told not all the doors are unlocked. The staff did not seem to care about the insane wait time. Zaxby's you should do better than this!! read more

I already love Zaxby's but the staff at this location is excellent. Especially the manager Paul who was super friendly, attentive and was he made sure my order was perfect. Food was fresh and exactly what I ordered. Highly recommend this location for its food and professional, fun staff! read more

The service at this Zaxby's is the worst in the city, expect to wait 15 minutes at least in line, and they will most likely mess your order up (seems impossible when all they sell is chicken tenders and fries) try one of the other ones around, maybe they're managed better! read more

I love Zaby food. I always order chicken finger, fries, and lemonade. I received my food hot and nicely prepared. I enjoy myself and the food was delicious and customer service was very nice. read more

20 minuets is not fast food. The line moved at a snails pace. Aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

Tasty Chicken Caesar grilled salad. Great service, fast, great price. Very large size orders.

First time trying Zaxby's and what a disappointment. I've never tried such soggy and bland fries ever. Not only that, but a "fries bucket" for $5 turned out to be a tiny box with 10 fries. Not cool, Zaxby's. read more

Fun decorations. Nice place. Good employees - very helpful. Food is pretty good. I had the wings with sweet and sour sauce. Sauce was tasty. Fries were not bad. I would rate the wings as similar to Buffalo Wild Wings. read more

Mediocre, came to Louisville from Cleveland Ohio and if say chik fil a has them beat by a longshot although I do love coleslaw with my meals. read more

The zalad is a welcome relief from the deep fried dezert that is a zouthern road trip. That being zaid I am zad after eating that much zalt, cheeze, and bacon. If you eat like a child thiz iz a gourmet feazt! read more

The place is very clean, the staff is very polite and also has delicious and juicy foods. If I were you I would give this place a go, you also have a variety of foods to choose from, if you go there I'm hoping you have a great experience. read more