Flying out of Louisville and hadn't eaten but was in hurry to get to the airport. Once here few choices but went with Smash Burger. The lady that took my order was great with customer service and did a great job. The order took almost 20 minutes to come out and ai only had a chicken tender sandwich with Smash Tots. A lady in front of me evidently had waited as well and was frustrated and asked them to cancel some of her order and took what was ready. Not too good as I had already ordered and this unfolded in front of me. The chicken sandwich was pretty good and the tots cold. I would have the sandwich again. The order in the kitchen was the problem because I watched another order something and it took too long as well. I'm not real sure how the restaurants in the airport are managed but it was dinner time and only a few people ordering. I noticed that there were 5 people working behind the counter and it shouldn't have taken that long to process and cook an order. It you come into the airport just make sure you have plenty of time. Connecting flights or tight on time don't even try... read more

18 minutes (rounded up) to get food after ordering, and that doesn't count the time waiting in line. $9.84 w.tax Sandwich and coffee. 8:30 AM on a Sunday morning. I ordered an egg and bacon sandwich with no cheese. I tried to order at the kiosk, but although they serve coffee, it wasn't available on the kiosk menu. So, while I stood in line to order at the register, others were able to place their orders at the kiosk ahead of me. I should have ordered the sandwich at the kiosk and the coffee from the line. All in all there were about 4-6 orders ahead of me. The solo person at the register was juggling multiple tasks: taking orders, making milkshakes, handing out orders, and dealing with impatient customers. It's no wonder things moved slowly. The egg sandwich is just that: egg and bacon on bread, with no dressing or condiments. It worked, but you'll need a few packets of ketchup to give it some flavor and moisture. While I was waiting for my order, they actually ran out of eggs and yelled it up front. I was wondering if my order was effected. Then, fortunately, a delivery arrived, and they had eggs again. Overall, the long wait, incomplete kiosk menu, and basic sandwich made for a disappointing experience. The food was "whatever". read more

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The customer service is terrible at this location. People waiting while staff in back turn up loud music and sing along. The cashier stoic and unfriendly. When asked about whether mustard comes on the classic burger the cashier told me to look at the sign. The letters were too small to read. She then turned around while sighing the whole time and read it and came back 3 minutes later after speaking to someone in back saying she didn't think it was on there. Waited 20 minutes for a burger to be made. 9 people waiting while two stared and did nothing. Burger was good. Fries were good. Milkshakes were sold out. read more

The Breakfast meal at the SmashBurger was ok. I ordered the bacon and egg and cheese sandwich. The sandwich was very salty. Im not sure if the bacon was or the cook put salt on my eggs. They were having a lot trouble keeping up with order and calling the wrong order. People before me said that they had been waiting for a bit. My order came relatively fast. What saved this place was the "Potatoes tots"! These were crunchy and soft in the middle! Delicious!!!! Freshly made...Highly recommend this item. Coffee was good and hot not too strong. We were advised that they were only accepting credit card-no cash. read more

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Waited a whole damn hour for 3 burgers. There were 16 people waiting, and the crew looked like they didn't give a flying fuck. And the burgers were terrible. They even came with some free burnt chunks as our lil treat ^^ Those two patties were dry as fuck and hard as obsidian. Damn near impossible to swallow. Bro, y'all literally made me install Yelp just to leave a 1 star as my FIRST EVER review. Cheers. read more

Smashburger - burnt part in burger - Burgers Near Me - Louisville, Kentucky

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I had an early flight out and didn't get breakfast, so I checked out the various options that were open at the airport. A few of the places wanted upwards of $16 for bacon, eggs and toast add an over priced cup of coffee and you can kiss $21 good-bye. That was until I stumbled on Smashburger. On their menu board tucked on the side, they have a breakfast menu. A breakfast sandwich that had bacon, egg (real egg), cheese, and bacon and a drink came to $10.47 For airport food, that was an awesome price. read more

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Ordered breakfast burger and the egg was fried so hard it was crispy brown. That's not how it's supposed to be. If the guy cooking would take off his sunglasses he could check the doneness a little easier instead of just guessing. I refused to eat it and wanted a refund. The other prep cook was mouthing something about, not to my standards. Maybe smash burger should hire people that can cook and keep their mouth shut. read more

We stopped at Smashburger at the Louisville Airport and had a great quick bite before our flight. Ordering on the touchscreen was super easy, and our food came out in about five minutes. We both got the single classic smash burgers, and they were excellent--juicy, flavorful, and cooked just right. The medium fries were huge--definitely enough to share between two people. There was plenty of seating available, with several small two-person tables right beside the restaurant, which made it convenient to sit down and enjoy our meal instead of eating on the go. The only downsides were that the food was lukewarm instead of hot, which took away from how good it could've been, and they were out of fountain Coke right after I ordered, which was a little disappointing. Overall, though, it was a solid airport meal--fast, tasty, and way better than your average grab-and-go option. I'd definitely eat here again if passing through! read more

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After sitting on a plane for two hours and. Of leaving, we were deboarded and waited for a new plane. This burger hit the spot. Not sure if it was amazing or if we were just starving. Either way not too bad for airport food. Service was not great. But we go our food. read more

Smashburger - Burgers Near Me - Louisville, Kentucky

Smashburger should be ashamed of the employees that work here and provide service, and this location in general. The day I flew, it seemed they were extremely short staffed and running a skeleton crew. Which is fine, and understandable, but NONE of the employees seemed to be moving with any sense of urgency. The cashier kept taking orders regardless, then finally one more person after I ordered she stopped taking orders for a good 20 minuso the kitchen could catch up. The wait time was pretty horrendous- like 20-30 min and all I ordered was a burger and fries. You would logically think that with the main menu item they sell (hamburgers, fries...) they would constantly have some burgers on the grill and fries frying with the amount of orders people were placing. But I guess that would make far too much sense for the people who work here, because they act like they have no brain cells hence why they're probably are working here. To top it off, I ordered and PAID for a double classic smashburger and only received a single smash. But Of course, with their turtle kitchen movements I had no time to realize this because by the time my food was ready my plane was boarding and I had to just take it and eat it on the plane. Terrible Smashburger experience. read more

Smashburger - Showing this is NOT a double Smash Burger like I paid for. Ripped off - Burgers Near Me - Louisville, Kentucky

Never serving burger within two hours of closing. Trash restaurant as a whole. Area is also always dirty.

I'm always on the lookout for good airport food places with meals under $10 that is delicious but not a rip off. This is it for me if I ever find myself back in Louisville. Concourse B, near B11. A smash burger, tots, and a cold beer. Everything was perfection. A bit slow so I'd budget like 15-20 minutes of waiting time to be safe. read more

Smashburger - Classic smash with single patty, tots, and miller lite - Burgers Near Me - Louisville, Kentucky

I just ordered smash tots since they were out of chicken. I will say it took maybe 2 minutes, but that's just because I got cold tots that clearly had been sitting there a while. Also, the staff could have been more professional. read more

made me very sick threw it up later that day. i think i got some sort of food poisoning i was just hungry and the lady at the front was really rude. they had 5 people back there yet it took very long read more

Your staff sucks. Is harsh, they're offensive. There are too few options like for these ladies to start bitching around and yelling at themselves. I'd rather stay hungry than dealing with your terrible staff. I'm just returning the same vibe your staff was giving to EVERYONE around. Fuck this place. read more

Quick fast and delicious. Great stop in the Louisville airport. Full menu and friendly service. Perfect airport stop

Terrible service , no management .. don't care , would rather take care of friends .. only one restaurant and it's always terrible

The day I flew, they were extremely short staffed and running a skeleton crew. The cashier kept taking orders regardless, then finally, she stopped taking orders for a good 20 minutes so the kitchen could catch up. The wait time was pretty horrendous-like 20-30 min and all I ordered was a burger. No ice cream or fries. Probably should've went to Coals immediately after hearing that. You would logically think that with the main menu item they sell (hamburgers, fries...) they would constantly have some burgers on the grill and fries frying with the amount of orders people were placing. They need to hire more employees that want to work. Not to mention there are some of the worst reviews I've seen on here. Like, "Everytime I come here they cheat me out of a patty on my burger..." shout out Sam S. read more

if you have 50min to wait for a burger, this is your place. a couple people left, asked for a refund. trash on the counters and floors. keep walking. read more

Smashburger - smash burger 5 people working and no food. - Burgers Near Me - Louisville, Kentucky

I give it a 3 because the burger was good but it took a half an hour standing in line just to order. Woefully under staffed. Did I mention the burger was very good. read more

Smashburger - Hours - Burgers Near Me - Louisville, Kentucky

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Smash burger in Louisville Kentucky at the Louisville International Airport. It's a small shop that is located next to gate six and in front of gate nine. From the look of the place. It looks amazing. You have the signs that is big and bright and looks like so welcoming to the shop. This smash burger has everything from other locations on their sign. Like chicken tenders, burgers, fries, tater tots and so much more. The place smell so good. The place is clean and looks very new from the eye of the customer. Everything looks well kept. Unfortunately, the customer service isn't the greatest. The guy that was taking our order looks miserable and I mean he looks like he really hated his job. I ask how he was doing and no response and has a reaction on his face mostly saying "just order your food" That is how he was looking at me. I just didn't feel welcome and that isn't the best feeling of a customer. Made me feel like I didn't belong there for myself. I didn't get to eat anything because they was mostly out of stuff. I wanted the turkey burger but the worker that I mentioned in the previous comment just said "We are out" I said ok and just walked away because that is mostly all I wanted after that because again, I didn't feel like I should be there for some reason. I kinda do feel bad for him. He looks like he's the only there at the moment and very busy but still. That kinda took out away my mood. You can also tell by the other customers that they aren't happy with his reaction too. You can easily get to this location after you entering security. Just walk down all the down the hall and turn right and it's right next to American Airline gates B6 like I said in my previous comment above. I wouldn't recommend this location. I would go next door to Goals Pizza. Unless you want bad customer service. Maybe if you come on a different day with a different worker then maybe this smash burger will be better. Hopefully they get more items in stock for customer satisfaction. Overall 1.0/5 read more

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I rarely put a bad review but this place takes the cake . Thought I gave it a second try here but nothing change. The staffs looks like they don't want to work there and has no customer services skills at all .. no personalities not even a smile or greetings . Where does this company hire these people from ? It's like the bottom of the bottom. No one forced them to be here if you don't like the job then work somewhere else . It's simple . Why so miserable looking and acting like you hate this world. They can't even make a simple burger . The buns are cold like it's sitting there forever . Meat is chewy and overcooked. The place looks like a mess with ketchup spills all over the floor . Don't go here cause it's not worth the headache and money . read more

Smashburger - Burgers Near Me - Louisville, Kentucky

Worst burger I ever ate. Tiny patty that want smashed at all and was slider sized for a regular burger. My burger wrapper was literally dripping with oil from the fries. Wait times are horrible if you need to be at your gate. read more

The cashier said they had no ability to make a burger so I ended up ordering chicken tenders because I wanted something hot. They lied to me though, as everyone after me was able to order burgers. Also very slow staff, more interested in talking to each other than getting food and serving customers. Discrimination for wearing a mask? Lazy? I don't know, but I am not pleased and will not be giving them my business in the future. Shame, with the lack of food options at SDF. read more

Food is good, said i couldn't order the all american smash but everything else was okay? whatever, they had all the things for it for the love of all holy, please teach them more english. i'm not trying to be judgmental but they had a slight verbal altercation with each other because no one wanted to take my order due to their lack of english. place was clean though. read more

We were at airport very early for early flight out. Got to gate with plenty of time; so decided to look for something to eat. Smashburger in airport was serving breakfast as well as burgers. Got 2 sausage egg sandwiches. These sandwiches were priced right and very delicious. Staff at Smashburger were nice and friendly, especially at that hour of morning. The sandwiches were perfect and extremely tasty. The location was perfect; a small 2 minute walk. The location was nicely stocked and neat in appearance. read more

Hubs stopped here before catching a flight. Ordered and asked for a receipt. The employee pointed at a hand written sign behind the cashier that said NO PRINTED RECEIPTS. After my husband stated he needed one, the employee said with a snotty tone, "Well, that's YOUR PROBLEM!" WOW! What deplorable customer service. Plus he was disappointed in the burger being small and nondescript! read more

When you see the bad reviews for this place remember: consider how many people travel through this airport and eat here. Consider the number of reviews and the statistic that MOST people are more likely to leave a review for a bad experience. I ate here on a calm airport afternoon on my way to Texas and had a great experience. Good was fresh, tasty, reasonably priced, and the workers were kind and friendly. I enjoyed my meal. Have some patience if you visit on a busy day (it IS an airport after all) and be a kind human! Smashburger: 5/5 stars! read more

Every time I come here they cheat me out of a patty on my burger. Finally the line was short enough to confront them and this woman had the nerve to roll her eyes at me. Not today. read more

30 minute wait for an airport hamburger is ridiculous. Clearly understaffed and poorly managed. Had to abandon my order after waiting 25 minutes just to be able to catch my flight. There were still 3 orders ahead of me when I left. Might as well have set that $12 on fire. read more

Smashburger - Reciept - Burgers Near Me - Louisville, Kentucky

I was order number 82. Guy started called 88, 89, etc...I asked about order 82. He stared me down like he wanted to fight to me. Then very slowly continued calling other numbers. When he got to mine, which had been on the counter ready for about 5 minutes, he banged it down on the counter before handing it to me. I asked if I could get some ketchup. And he said no. So I asked for a refund. Took another 10 min or so for a manager to come by. She was very nice. And got me a refund quickly. But it was a really off putting experience. I'd avoid this place at all costs. read more

Not sure why a lot of people don't like this, but I would go back to Smashburger anytime. Their burger was amazing. Their patty, bacon, veggies, and sauces came out together... ahhhh. I drooled a little when I remember the taste of it. Yes, it was greasy and fat but hey, you're not eating burger and expect it to be healthy!? I also ordered the Smash tots. They. are. Smash-zing. I love the crispy-ness, the herbs, the flavor, the smell, and everything. I don't like the fact that it has a lot of excess oil, but hey! It's olive oil, so it's healthy.....right? Oh well. I still love, love, love their tots regardless. The only downside is that they do not have dining area, so I had to bring it to the nearest gate and just camped there. Not only that, when I first came, there was nobody in the cashier/order area. Somebody tried to sneaked into the self-order area and when I went first to the self-order, the cashier lady finally came out and serve the person behind me..great, right? -_- Anywho, I got my order, and I was satisfied with their food. I would definitely smash back whenever I'm visiting Louisville again. read more

Smashburger - Bacon burger - Burgers Near Me - Louisville, Kentucky

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Airport location. Looks inviting and new. This is deceptive. Cashier is not friendly, in no rush & bored. Took 15 minutes to get a breakfast burger in the morning. It must've come as a shock to them that consumers might want breakfast in the morning. The burger was mediocre, the tots were undercooked. The bacon however was ok. It's nice to see a place keeping the tradition of airport food being terrible alive. Try elsewhere. read more

Waited half an hour for the food, couldn't even get the food before leaving on the flight. Didn't have shakes or many of the options.

As we walked into the airport this restaurant looked like it would definitely hit the spot. It did, but there are a few things to complain about at this place. The guy taking our order seemed to be uninterested and looked like he didn't want to be there. Definitely not the greatest thing to see off the bat. It took about 15-20 minutes to get our food with minimal people ordering as well. We got our food and they forgot our tots, an absolute travesty. They also gave us a breakfast sandwich instead of a burger. Not the best look for this place, food was pretty good though. read more

We stopped here before our flight on Thanksgiving and ordered chicken tenders, a chicken sandwich, and smash tots. Service was incredibly slow, our food took 20 minutes and someone in front of us had to cancel his order to go to his flight. The food was okay, the chicken tenders tasted like they were frozen. The smash tots were pretty good, they had a lot of oil but were nice and crispy. Our meal did the job, but I wouldn't necessarily recommend this place unless you need a hot meal and have a lot of time. read more

Good for burgers and fries. That's about it. I ordered a salad and it took 17 minutes. Everyone in the line after me got their food. In fact they deleted my order off the queue and when I saw that- I went right up and asked about my order. They would never have given me my food if I hadn't asked. I worked in fast food when I was a kid so I understand the electronic queue and I was keeping an eye on my ticket. Feel sorry for the next person who might not notice and end up waiting too long and deciding to forgo their food to make their flight. Two stars because the food is actually good, otherwise I would've given them one star for being horrible. read more

Smashburger - Grab and go beverages and yogurt. Salads are made to order!!! - Burgers Near Me - Louisville, Kentucky

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Very friendly employees. Nothing else was open at 9am to eat so I was left w/ eating here for the first time. Ordered the Bacon, egg & cheese sandwich. Soft bun, cheesy, eggs cooked perfectly, looked great! Flavorless. Added mayo. Still horrible. No salt or seasoning. Cheese was rubbery. Bacon tasted fake. Totally weird putting all these ingredients together & a sandwich lack taste & flavor. read more

Smashburger - Bacon, egg & cheese. Zero stars. - Burgers Near Me - Louisville, Kentucky

Last month we stopped for sandwhich prior to Noon flight. Turned away, as we were told "we have no burgers"! Okay, things happen. Returned for same flight today and we told "sorry, we are not taking orders at this time". No line, workers present. read more

5 out of 5 stars for the food, three out of five for service so the average for my review will be four stars. I had a few hours to kill in the airport today so I went wandering around for dinner. The A terminal really doesn't have many choices except Chili's, so I wandered over to the B terminal, where Southwest is, and found they had a Smashburger, which is a chain that I enjoy. I ordered the truffle chicken sandwich with smashfries (their regular fries, with rosemary). I wanted to do the combo deal but the employee would not let me do that with both the smashfries and a bottle of water. Apparently water was $0.40 more, I'm not sure why she couldn't just add that to the combo but okay. I asked if I could do everything a la carte and she said something like, well, the combo is already up on the screen.... Me: can't you just delete it and start over? Her: um, I guess? I'm not sure why she gave me such a hard time about it considering they were making more money off of me doing a la carte versus doing a combo, too. That being said, everything was delicious. I remembered their rosemary fries were pretty good, but these were hot and fresh and I pretty much gobbled them up, LOL. The chicken sandwich was also very good. My meal cost about $15 but if you're looking to not spend a lot, you can get a burger for about $6-7 there, which is reasonable for airport food. It costs about $4 to make it a combo, which includes fries and a soft drink. I'll have to drop by my local Smashburger after this, those fries were really good. read more