The customer service was great. They took my order quickly and had my food ready quickly as well. The food was good but there was a really stinky smell as I came in the door. I read someone else had this same issue read more

Ts food smelled like cigarettes and tasted bunz. The worked also cussed me out. Never coming again.

The food here is horrible. I was here a few days ago and ordered veggie rolls. I've ordered these countless times at other Zaxby's and they're always great. My order was stale and overcooked. Like they'd been cooked and then recooked again. They were greasy and very dark brown. This isn't the first time I've had a bad experience at this location. I won't be back. I'm not certain they really care. The employees aren't exactly a welcoming group. Again, I don't see problems at any of the other locations I've eaten at. read more

The food is good and the staff is always courteous. I really love their salads and milkshake.

The food was good and sauce was good however a few times they do get your order wrong. Other than that the service is nice and welcoming.

Being five months pregnant all I could do was anticipate my lunch break today To get my ultimate craving Zaxby's, but I have never eaten at Zaxby's and been so disappointed like this. Food is already expensive nowadays but to pay for food that you can't even eat because it's so burnt and taste old is ridiculous. I am a Zaxby's lover, but I will never visit this location again. It was a total waste of money. read more

Zaxbys - Very burned and cold. Only was able to eat 2 out of 5 wings. I am a lover of Zaxby's, but I will never ever visit this location again. - Chicken Wings Near Me - Knoxville, Tennessee

Today I sat in the parking lot and stared a little longer at the Zaxby's sign because with service like this, this restaurant will be dead by 2030. The sad part is these parking lots wouldn't be empty if the service was better. Instead of spending your money innovating the menu, start paying and training your employees better. Like it or not, Chick-fil-A is the blue print. read more

When Zaxby first came to the scene they were legit. Now the wings they sell at best are average. Zaxby wants the consumer to pay 8.00 for five wings, and it's not even 5 whole wings. Maybe that would be a lot better than price gouging the customer for small tiny drummettes that are overcooked and added to workers that really don't care about customer service. Y'all really have to do better. read more

Zaxby's still had 13 minutes before closing they're dining room lights are completely out. Their main sign in front of the building is completely out and their drive-through menu lights are also out. I thought you stayed open until 10pm a lot of people trying drive through, and driving out and going across the street to cook out. Corporate needs to come out and check this place out. read more

Had a order that I did online as we are in from out of town, placed the whole order drive over to pick it up and got back to hotel only to find they forgot all our sauces, dressing for salads and my fries, tried to call store no answer so I had to drive all the way back on to of that no silverware with salads either read more

They forgot both my drinks, had to remind them. Forgot my fork. Forgot all my sauce (even though I reminded them twice). This is just ridiculous. Forgot to mention no one even looked like they were working. They were all just standing there talking. read more

So today I was hungry and ordered a Mr Beast box and amazing box filled with amazing and food and the best part is the feastable bar! I was so exited to eat it. BUT THEN I REALIZED IT WASNT IN THERE. Maybe next time give me two do better Zaxbys before we all neglect you along with Mr beast and move to Canes. read more

I went through the drive-through and they forgot my Zax sauce, so I went back inside to get it. While walking inside I saw two workers hot boxing their car, which is perfectly fine, but when getting to the front counter I saw a worker in the back hitting his vape while working. This is beyond gross. read more

Zaxbys - Dog - Chicken Wings Near Me - Knoxville, Tennessee

Y'all PLEASE STOP COOKING IN DIRTY GREASE. My chicken tenders should not smell like cigarettes. I love Zaxbys but this location is so gross... Also when I order coke, I mean Coca Cola, not cherry medicine. Seriously what is in my cup right now? read more

Terrible Terrible Terrible! Slowest group of humans ever. Been waiting for 25 mins for the Big Zack Snak meal and no one can seem to tell me what the problem or hold up is? Everyone is just aimlessly wondering around high or something? read more

This pace has horrible customer service. Walked inside to place a dine in order, stood there for 10 minutes while the lady just walked by and looked at us. Didn't even acknowledge us. We walked out. Witnessed another person walk out as well due to not getting service. Shameful place. Gets 0 stars read more

The person that takes your order (drive through) doesn't even know what items they are out of. You find out when you pickup your order. They were out of the fried tater chips. How could Zaxby's run out of this item. Big hassle, won't be back. read more

Sat in the drive threw for 5 mins without anyone taking my order, was the only car there at the time too. Went to the window to see about ordering and the girl looked at us and then just walked off. read more

i am a vegetarian and when i ordered 3 garden house salads, i was given all 3 salads with bits of chicken strewn throughout each one. All 3 salads had obviously once had grilled chicken on them and then had them removed when they realized their mistake. As someone who doesn't eat meat, having to pick apart my entire meal to get all the little bits of chicken out was not fun. i hate writing such negative reviews, but it's just that on top of this, we pulled forward and waited nearly 20 minutes for these salads, and this particular Zaxbys location has messed up several orders before and this was just final straw... i guess i'll be going to another location from now on :/ read more

I am an Uber eats driver and their to go service is terrible. They were out of all the sauces the customer wanted. They were slow, rude, and disorganized. I am not one to typically leave reviews but this was so bad I felt that I had to warn others. Do not go here if you want your correct order or your food in a timely fashion. read more

Waited over 30 mins for an apathetic staff to give us chicken. Their speaker system is so busted as well that instead of taking a seat with my girlfriend I had to stand in front of the register waiting for a chicken sandwich and tenders. Absolutely unacceptable. read more

Worst Zaxby's! Do not eat here! I waited 20 minutes for my food and it was not the correct order plus it was cold when I got it. I was the only customer inside and no cars went through the drive thru. Don't waste your time coming! read more

Fast food chicken establishment, nothing really out of the ordinary. Clean interior and reasonably priced. Zaxby's is located on Kingston Pk near The newly renovated Weigles. I have visited this establishment twice. I've dined in and been through the drive through. Each experience was worse than the next. I dined in one evening, maybe 8:45ish, and got poor service. The employees seemed disinterested in helping me. The Zaxby's staff that night seemed more interested in their personal conversation, than helping me with my order. It took almost 20 minutes to get my food. If there had been a crowd and/or a line at the dive-thru I wouldn't be fussing but there wasn't. I was the only customer present during the time of my visit. I attempted the drive-thru one afternoon, maybe 4ish, and again got poor service. I ordered two regular Chicken Finger plates and proceeded to wait in line for 15 minutes. At least two customers behind me got tired of waiting and drove off without thier orders. Once at the window I paid and received my order. Without looking in the bag I asked if they were sure they had given me the right order. They read me back my order and I confirmed it's what I ordered. Before I drove off I said "Have a good day." The employee replied, "What?" I repeated myself and the employee grimmest and shut the window. Once home, I checked and my order it was incorrect. The value of what I had been given wasn't even worth half of the correct order. Needless to say I will never visit that Zaxby's again. The franchise as a whole might benefit from my business in the future but not the Zaxby's on Kingston Pk in the Bearden Hill area. read more

There's fast food, and then there's "we couldn't be bothered" food.. only half a slice of toasted bread (but clearly not Texas-sized, more like Sunbeam sandwich loaf), and the wrong salad dressing. And why are the dressing packets always so dirty??? Yuck. Sure, I chose the drive up...but I'll wait another couple of minutes for a clean, properly prepared and delivered meal. You can do better!! read more

I love zaxbys food! Service not so much. Always seem to be in a rush. They practically throw your food out the window and give you no time to even put your card away. Even had one experience where I was placing my order and the girl was laughing and goofing off with the other employees loudly through the mic. I'm all for a good laugh but please dont be rude as I am trying to place my order. That's all. read more

What a disappointment this place has been. Have given them 3 chances and they have failed miserably. The last incident I ordered a chicken finger meal. When it was served, the chicken was barely lukewarm and very tough. The fries and toast were also lukewarm. I took the uneaten plate back to the counter and told them that the food was all lukewarm and I was unable to eat it. The said it would take awhile to cook fresh food but they would. When it was brought, it was the way it should have been the first time! read more

My roommate and I were very excited to visit this zaxbys and get our favorite menu items (Cobb salad and house salad). We hadn't had zaxbys in over two and a half years due to being out of the country for school. We went through the drive thru- after a long day of school. I placed my order first (Cobb salad fried, with my chicken tossed in sweet and spicy sauce). They seemed slightly confused, and asked if I wanted it on the side. I said no thank you, just tossed in the sauce. As for my dressing, I asked for EXTRA ranch. (If you're eating a zaxbys salad, may as well go all out). My roommate ordered her salad with extra ranch dressing as well. We ordered a fry to split as well as zaxbys sauce. We got to the window, paid and left. When we got home (less than 5 minutes later), we found that there was NO ranch, NO zaxbys sauce, the fries were cold, and my chicken was not correctly tossed in the sauce. I HATE confrontation, but I felt as a paying customer, I should call zaxbys and let them know that I was upset. After being put on a hold for two minutes after asking for a manager, I began by telling her how I was upset, but I just wanted to let someone know. She became very hostile. She said she didn't know what I was talking about because she had told the person how to toss the chicken in the sauce so she didn't agree with me on that. And she apologized for the lack of sauce, and told me I could come back and get some sauce. I explained to her that I was going on an emergency shift, and couldn't drop everything to come back- but I was disappointed in the service I had received. She simply stated "okay". I didn't know what else to do. ANY OTHER RESTAURANT, would have at LEAST offered a complimentary meal the next time I would come back. Needless to say, I will NOT be visiting this zaxbys ever again. read more

Customer service was poor. Chicken was really over fried and just overall bad. not my fav zaxbys. probably won't be coming back

My food has always been very good here. I like it and I will continue to go! They have a variety of things you can do with chicken fingers. Everything is good. read more

We have been here several times and have never had any issues. Usually we always get the nibbler meals (3 nibblers which are a chicken tender on a toasted mini bun with zack sauce and fries and drink) which are our favorites. The salads are also really good as well as the cookies and shakes. read more

Typical Zambys. Good food and counter help that seems bothered by you. Somehow that's how it is all over the southeast.

Instead of receiving a chicken sandwich, I received chicken tenders with hot sauce and ranch on a piece of bread. I'm appalled.

Been in twice now. Both times have been super slow. First time was around lunch, kinda can see that being the problem. The second time though, two 8-9 people counting me in the dining area. People already had their food. Took 20some minutes to get a #6. That's 6 little boneless chicken nugs and some fries. read more

Went Tuesday night, 3 customers in the whole place. I had a chicken club, wife had crispy Cobb. Waited almost 20 min inside. Approx 8 people working kitchen, drive thru and front. They were more concerned with getting drive thru customers out in less than 2 minutes. Rude girl at register, very unfriendly. Fries were stale and cold. Very small plate made it impossible to even lay my sandwich down without getting covered in sauce. First time for me at zaxby, will go to location in better part of town next time and see if better. read more

Got a buf plate, they drench it in "tongue torch". Basically like a chicken tender soup, fries were also soaked in sauce. Very salty and disappointed. The drive thru was very slow. Waited patiently for ruined food. I won't be coming to this location anymore. read more

Usually good food, unfortunately my last trip there the food apparently was just being prepared and I had to wait at the drive thru window over 15 minutes to be served. I was told everything was fresh when I received my order, however when I got home I found that the chicken was overcooked and the fries were so salty they were not able to be eaten. I will try them again, and hopefully will get better service. read more

I've never met a staff member at this location that is happy to be there. The girl taking my order today takes the cake though. She never greeted me when I got to the counter, yelled at the kitchen to do something differently, and when I came back to the register to get something cause it was missing she acted like I was a burden to even be conversing with. I told her she had an attitude and later she came by and apologized if I thought she was being rude. I appreciated that, but it doesn't fix the root issue. Zaxby's, train your customers to have better customer service. It's the most important thing you can have and it seems like this location doesn't have any of it. Employees, be happy to work and treat every customer well and it will take you far in life. You'll be promoted in your job for standing out, and it will help you in your future career because we are all in customer service in some way. Hint: Why does Chick-fil-A always have people filling the store and higher sales per store than any other fast food restaurant? It's not just because their food is good. read more

Took forever for food. The black lady up front was yelling at the people in the back. She was rude and was extremely disrespectful. The drink area was gross and the trash was everywhere. Employees in the dining hall blaring music. The fries were cold and the chicken was undercooked. Don't ever go back if you want good service. read more

The chicken is always great, but this is my third time going there and asking for a side of ranch and not receiving any, as well as after being charged for it. Something they definitely need to work on, this is ridiculous. read more

Chicken strips were very dry. Tasted like they had been cooked hours ago and kept under heat lamps. Fries were equal in quality. Three meals uneaten - grabbed a pizza and dumped Zaxby's in the garbage. read more