Ordered over 40$ of food to barely receive fries on any, 5 tiny tenders that barely made 3 full ones. We asked for sauces even if we had to pay for them, they only gave us 3... Chx sandwich was so soggy and sloppy. read more

The place was clean . Service was great even in the drive thru . Chicken tenders hit and fresh with delicious fry's . The Dr. pepper tasted old but other than that good place read more

Don't have a Zaxby's at home so since I had a layover here, decided to stop in for a quick bite. Wasn't that hungry so I ordered a kids meal. I'm small so it's a perfect amount of food for me. The chicken was hot and DELICIOUS as were the fries. Got a Hi-C orange which, come on, who doesn't love Hi-C orange?!?!?! Two thumbs up on the food. One thing I must point out tho is the gentleman who took my order. The receipt says James so I hope that's his name! Never had I ever run into such a kind and wonderful person like him. From his beautiful smile to the way he treated me, this man is an Angel and needs a raise!! If I ever get this layover again you know I'll be going back! And when I do I'll be hoping to see James' kind face again. And of course eat some good food but honestly, James made my trip. read more

Zaxbys - Kids chicken fingers and fries - Fast Food Near Me - Knoxville, Tennessee

Fresh salads are delicious. A good alternative to the other Chick place. And the service was pleasant and quick.

Ordered chicken fingers in drive thru around 7:30 pm. They were tough like leather. They also failed to put a container of sauce in the box. Could not eat the chicken -- I threw away the box and headed over to Canes. Won't be back. read more

I ordered through door dash... This meal Was enough for 1. The sauce it comes with added a great taste to the chicken tenders. It is my first time eating here since I'm visiting from out of state . It's actually better than chic-fila. read more

Zaxbys - Chicken Fingers meal - Fast Food Near Me - Knoxville, Tennessee

do better I just got out of football practice. I'm dehydrated and I'm hot. I come to Zaxby's to help replenish myself instead I find myself in a goddamn heat stroke from this fucking 90° temperature sweet tea and you know what I was just gonna leave this picture for you but you know you guys wanted 85 characters only I'll give you 85 characters, I'll tell you how I feel about this come here. It's a goddamn tea. I want it free drink next time. I gotta go home and get ice. read more

Zaxbys - put ice in the tea - Fast Food Near Me - Knoxville, Tennessee

This was overall mid my chicken was small and hard and and my fries were unseasoned and cold and my toast was burnt.

We stopped in here. I was in line for 12 minutes and only one car had moved. There were 8 cars in front of us. We just could not spend that kind of time waiting in line today. The car behind us drove off, too. Zaxby's usually takes a little longer, because most orders are freshly cooked. The wait was going to be too long for us today. read more

Zaxbys - Sauce under the chicken wings. - Fast Food Near Me - Knoxville, Tennessee

I generally avoid Zaxby's due to their use of MSG. BUT last night my pot pie craving was left unfulfilled due to KFC closing early. So Zaxby's is right across the street and has chicken. I got 5 wings (not listed on the menu) with wimpy sauce. I didn't order the sauce on the side but got it that way as it was mostly in the bag when I got home. And who doesn't sell celery with wings?! The "wings" were no more the compressed bits of chicken parts covered with a 10 to 1 ratio of breading! The three cookies were the best part of my dinner. To sum up...I'm back to avoiding Zaxby's for more reasons. read more

Very good Zaxbys! I stopped in while on a road trip. The restaurant was empty during lunchtime surprisingly. Considering we were a group of 12, service was great! Each person ordered separately and orders were ready in other 30 seconds. This is an amazing Zaxby's which I highly recommend. read more

Zaxbys - Wings and Things - Fast Food Near Me - Knoxville, Tennessee

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Food is as expected, but the Service is below par! Check your order before you leave or you'll be disappointed!! I come once a week and 90% of the time food is wrong and service is slow. Staff doesn't even apologize for the inconvenience of the long wait. Just a thank you for your wait would go a long way! read more

On a road trip I called in to this place as a hungry traveler. I wanted a salad and, have seen such animals advertised on the Teev. So, in I went. It's a nice clean place. "I'll have a Caesar salad and a coffee please" said I. "No coffee" said the lass at the counter, "and would you like fried or grilled"? "Fried or grilled what" I asked, "I want a Caesar salad". "Fried or grilled chicken" she stated. So apparently, I am having chicken with my rabbit food. No worries..."Grilled please" I said. "What dressing?" she responded. Now I'm not a stupid man, but I am sure I asked for a Caesar salad. So, I responded, "What sort of dressing would you normally serve with a CAESAR SALAD?" Okay, so now I am seated in a comfortable booth and my meal is in front of me. I have loads of bits of fried bread masquerading as croutons. Then there is some shredded cheese...at least it looks like cheese and has a consistency of cheese, but, curiously, it has no taste. At this time I note the dressing is in a little pouch on my tray. Interestingly, it has high fructose corn syrup and something which I would normally associate with anti-freeze....and some parmesan flavor. So, I decided not to eat that particular little bag of shit. Therefore I have some grilled chicken and lettuce. The lettuce was very nice, the chicken was okay at best. Zaxby's, I have decided, is probably not going to be a big feature of my culinary future. read more

Outside signs show the lobby is open for takeout. Upon trying to enter the lobby the doors are locked without admittance. This restaurant needs to get organized with a clear message regarding the ability to order food. read more

Very friendly workers and delicious food. Chicken sandwich was seasoned perfect and the fries were crispy. Highly recommend coming here!

Food is as expected but the employees are the rudest, most disinterested group I've ever seen

I arrived at 1130 on a Wednesday and had a great experience. The fellas behind the counter are very kind and helpful. The ladies bathroom was very clean, except the diaper changing station looked like it really need a cleaning (gross). My Cobb salad with grilled chicken was delicious; fresh ingredients, but it needs more bacon! I don't think they was even one piece of bacon worth on the salad. read more

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Good fast food and really quick service despite being here during the lunch rush. Order was correct and ready in under two minutes which I was impressed with. Got the grilled chicken Caesar which I highly recommend as it was fresh. read more

Went through drive thru - ordered $21 in dinner meal for us to share for when I arrived home. Snacked on cheese bites during five minute drive home - turned around as cheese bites were old and hard. Not good - but let's not panic it's just cheese bites! Frustrating - yes. This is on 7/6/19 @ 7:00pm think her name was Terrin (?) she's a manager When I turned around and came to the drive-thru to let them know that I wasn't happy with the cheese bites - an employee, she took the cheese bites from my hand and the window closed with nothing to say as I described that "hi these are old" with a frowny face. When the window opened again I said I would just like my money back they're not fresh. I was surprisingly very nice and patient because today is my Friday at work and I'm in a good mood and hey everybody makes mistakes! But what happen next is absolutely unbelievable. Unbelievable I tell you! I saw her processing a return through the glass window. Finally it opened again she said here you go and handed me three dollars and some change and a receipt. With nothing else to say. Mind you she is the manager. But I didn't know that so I said aren't you going to say anything? She said I gave you your money back what more do you want? Wow I thought to myself. I said I'd like to talk to your manager. She said I am the manager. I said so that's your best customer service skills? Not I'm sorry you had to drive all the way back - I'm sorry we didn't get it right the first time - nothing? She said well I'm not gonna say it the way you want me to say it. I said well you should at least say you're sorry you are the manager. It took all the might she had to say I'm sorry. And she did so while she rolled her eyes and like a curtain the glass window shut on me. I said "there you go! Now was that so hard" but I am absolutely certain she neither heard me through the glass - nor cared. Now that's a shitty manager! Pardon my cursing but get real! What's worse than spending $21 and getting treated this way is when I finally did get home our food was cold so we had to reheat the chicken, the toast was, well you might as well throw that away and the fries you can't really reheat. So thank you Zaxby's Cedar Bluff for a wonderful experience!! And a cold dinner $21 and change later. Not. Mind blown If I owned that franchise that little girls butt would be fired. And I'm gonna make sure to tell everybody I know about my bad experience. AND I'm going to locate the GM & the franchises #'s. Because if this is how I was treated I can only imagine how other people get treated. read more

Probably the worst zaxbys experience I've had. Drive thru was a little slow, but not terribly so, but the issue was the absolute lack of attention paid by the staff. Our food was tossed into the bag haphazardly, my wings looked as if they'd been sauced on only 2/3 of the wing, the fries weren't even close to crispy, and the toast was lukewarm. The chicken still had good flavor, but the whole meal was a big disappointment read more

This crew gets kudos and an apology today. For the second time in a few weeks I ordered a yummy salad. For the second time it was not ready. Today I waited and finally after a 30 min wait, they made my food super quick. I went to contact corporate about the delays and seemingly lost order, only to discover I had ordered from the WRONG LOCATION! Somehow they found my order and got my out, BOTH TIMES with no word of my mistake. Food was great and staff was so busy and found time to make EXTRA orders just for me. Thank you and next time I'll check the app!! read more

Friendly folks here! Patient with our order. Really appreciate the kindness and yummy food as always.

I asked if they had fresh cookies and was told yes and ended up getting day old cookies. I never have this issue with the one on Kingston Pike hopefully you guys can make sure to throw away the old cookies and make new one the following morning. read more

Zaxbys - Fast Food Near Me - Knoxville, Tennessee

This place was pretty good. The food was good but the drive thru moved at a slightly slow pace. A little expensive but overall. The chicken was good though and the fries were weren't too soft. My wife and I were a little underwhelmed by the amount of food we got compared to the price read more

I wish we had zaxbys in Maryland it's just so good ! The wings are better than most full service restaurant wings! So big and juicy!!! I love the zaxbys sauce, it's similar to canes sauce. (Wish we had canes too) they give you Texas toast that's really not as thick as I like. Fries are good with the zaxbys sauce!!! Their sweet tea is really good ! Oh and the fried mushrooms are good but the dip they come with needs work...it's a little bland to me read more

Stopped today for lunch since we were out shopping. The service is always great, but the drive thru is usually slow. We usually get the Nibblers meal which comes with 3 tenders on small rolls with zak sauce and a side fries and a drink. They also have good salads and sides. Our favorites are the fried pickles (wish they sold them year round!), and the fried white cheddar bites. Oh and can't forget their milkshakes.. yum read more

Zaxbys - Fried white cheddar bites with marinara dipping sauce - Fast Food Near Me - Knoxville, Tennessee

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I decided to try the new Buttermilk Chicken Breast Sandwich right after it was introduced. The actual sandwich versus the advertised product was incredibly different. The sandwich was all bun and an epic fail. There was hardly any batter on it like the pictures represent. Instead, it was almost like a light breading. It was actually so questionable that I drove back to the restaurant just to make sure I received the correct sandwich. There was an apology and offer to make another. However, why would I want another small sandwich?! Not sure that was even a consideration. I just wanted to make sure I hadn't received some small finger sandwich from a kid's meal of some kind. Nope! It was the correct sandwich according to the manager...and, boy, was it an epic fail!! The garlic toast at this particular location is lacking on the garlic too. It's mainly just toast, so what can you say. I'm not a fan of Zaxby's, especially this one... Too bad! read more

Zaxbys - New Buttermilk Chicken Breast Sandwich - Actual vs. Advertised Pictures! Super small filet; minimal batter! ALL bun! Epic FAIL!! - Fast Food Near Me - Knoxville, Tennessee

Zaxby's Knoxville Chicken Parmesan combo: Fries were decent but the sandwich was cold.... I had to get home to microwave the sandwich they get a zero Zaxby's Hardin Valley: Freakin excellent Hot food sand great fries these guys get a 10! read more

Really bad customer service all the workers were rude, as soon as we walked in no One was at the counter and when they did come to help they weren't nice about it the lobby was trashed the drink machine was out of ice and when my boyfriend asked for ice the worker was rude once again the lobby was trashed food all of the floors almost all tables were disgusting there was dried up sauce splattered and rub all over the window love zaxbys just not This one food was great tho read more

Long Wait, great chicken. Lunch is crazy busy at this location with a 10 minute line inside and drive through wrapped around the building. If you like it hot get the Buffalo Chicken Plate, it's $11 with a drink but will fill you up and includes crinkle cut fries, cole slaw, and texas toast. Overall it's a decent size meal. The dinning room is also really nice since this is a new location. read more

So for starters I would like to say I don't ever expect much from a fast food restaurant, and to be fair my food is 99.9% always correct hence the 2 stars. The issue that me and quite frankly everyone I know, has with this establishment is the service. The employees are beyond rude, most of the time not even speaking. With covid being an issue right now only the drive through is open. I am usually met at the window by a younger African American male who refuses to speak to me and just holds his hand out for my payment. I asked for extra zax sauce and got no response, when I asked if he heard me he proceeded no nod his head and go on about his business. The general manager here is very polite, but he's the only one. read more

Food is as expected but the service is less than par. Sometimes you get lucky and get a good group of workers but more often than not the service stinks and the order is wrong. read more

I eat at this Zaxbys once a week or so. The service has been terrible the last two or three times I have been there. I will definitely not be going back to this store. read more

Worst service ever. 45 minute wait for fast food!!!! The cashier didn't even care, rolled her eyes when I seemed shocked it would take so long. read more

My son and I had Zaxbys for lunch today and it was pretty good. The wings I had were fairly small with not much meat on them and over cooked. I have had Zaxbys from this location several times and it is typically wonderful. They left out my toast as well with the order. Of course thats the best part! My son loved his boneless chicken fingers. I love their teriyaki sauce! Their fries are always amazing. The lady in the drive thru was super nice but I didnt catch her name. I suggest trying this Zaxbys, I cant base this review soley on today since past experiences have been wonderful! read more

Given this place four chances ... poorly managed... always a several minute wait in drive through ie like five to ten minutes.... zaxbys salads here were never fresh... had a freeze dried texture all four times and what was supposed to be fresh ice burg lettuce ... I always got stumps.... not like other zaxbys I've dined in.... only gets two stars because waitress was pleasant . read more

Great food. Horribly slow. On a Sunday at 1:30 three of the staff were eating in the dinning room while 5 people stood in line. A 15 min wait after ordering is hardly "fast food". Next time I'll save time and eat at Bojangles next door. read more

food was good normal zaxby's .service was not so good went thru drive thru order was incomplete. just was very disappointed at the end of a long day. read more

Waited in the drive through line for 35 minutes....anytime I come here it always takes so long. Drive through's are supposed to be fast, I could have gotten a nice lunch somewhere else and sat down in the time it took to get my food. At the window my drink was handed to me with the lid half on and the cup was drenched in tea. Also the lady at the window didn't give me my receipt, she didn't even ask if I wanted it. Overall, a waste of time for mediocre chicken, and poor customer service. read more

This was the worst customer service I have ever experienced. I went through the drive thru and ordered. I order the same thing every time I go. Well today it was 3 dollars more expensive than normal. So when I got to the window I asked why it was more expensive and the girl told me because what I Got was over 11 dollars. I checked online and it stated it was 8.49. She told me she could give me a receipt and I said yes please while rolling her eyes at me. I asked her to not get an attitude I just asked a question. She proceeds to start yelling and cussing at me saying things like "I'm grown!! I can get an attitude" at this point I asked for my money back instead of getting the food. She starts yelling to the manager cussing saying "come give her her F***ing money back and get her out of my window". The manager came over and gave me my money back, I asked for her name so I could call the number they had listed for customer service. She proceeds to yell "my name is Jessica Wilson, I don't give a s**t call them" it was extremely unprofessional and I will never return to this location. read more