I've always had great food, great service, and a great dine-in experience at this restaurant. They may be fast food, but they make sure that their food is absolutely amazing. Every time I've been to this location, it's always been clean and they've shown efforts to ensure it's clean. read more

Went inside for 2 salads. 23 minutes later we still didn't have our food. I understand taking care of the drive thru but that's crazy. Several people who ordered after we did got their food. Third time we've had problems at this location since they reopened. Not again. read more

I ordered 20 hot wings (tongue torch)and fries,when I got home they were plain, no sauce at all. Then no one would answer the phone when I called. They just pick up and hang up. I spent 40.00 for nothing. My husband was so mad. I won't be back there again. Wish I could put a -5 review. read more

I'd do zero stars if I could. Took 25 minutes to get a chicken sandwhich and fries. Charged my card twice then told me the buns were frozen. Asked them to put it on toast and it still took another 10 minutes. Won't be back. Chick-fil-A would have refunded and gave me a gift card for next time. read more

First of all I just want to say I do not blame Zaxbys' as a "fast food" place or "restaurant" itself BUT, I do blame the entirety of 'Fast Food Industries' as a whole because how did the people whom own these places...STILL OWN THESE PLACES?! Unless it's under new management because that is legit the only reason I can think of personally, when it comes to WHY the staff is never capable of getting my order right. I mean come on now, I even "saved time" on both my end and y'alls end BY PLACING A MOBILE ORDER BEFORE proceeding with traveling up to the actual establishment...meaning you LITERALLY see the order IN FRONT OF YOUR God-blessed EYE-SOCKETS and STILL CANNOT MANAGE to follow the simple WORD FOR WORD instructions........! On top of literally everything I just said, this is the first time I have been to eat here in MONTHS and not to mention ALMOST MAKING IT to A YEAR..AND ZAXBY'S used to be my everrrryyydddaaayyyy food place UNTIL SOMETHING CHANGED with either management, ownership or whatever the case may have been and just for the love of your customers and sake of wasting peoples time...FIX THESE ISSUES or I won't be attending "Zaxby's -- On East Franklin" EVER AGAIN and I WILL TRY MY BEST to be sure you are shutTFdown! Thanks unkindly for wasting my time after working all day and making poor unquality food, every time. read more

Too salty! Too greasy and too expensive for what you get. Service is average, ambitious is what you would expect.

Zaxby's! Your go to spot for the best crinkle season fries and texas toast. Wings come in boneless or bone in with a variety of different sauces. They are still service during the pandemic drive thru only. read more

Zaxbys - Zaxby's drive thru only - Chicken Wings Near Me - Gastonia, North Carolina

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I placed a pick up order of wings from them last night. When I got back to work a few miles away, I opened my box and was NOT happy. I paid over $7 for 6 winglets that were the size of a pinky finger. They we're old & cold and dry. Such a waste. I WOULD NOT RECOMMEND Zaxbys for any reason!!!! read more

We stopped by the one closest to Cosco in Charlotte. Instead of waiting in the long line for the drive thru, we went inside and was out pretty quick. The only problem is that I didn't get what I ordered. Not really a big deal, but it wasn't what I wanted. read more

I came through the drive through today to get some cheese bites. I currently have strep so I didn't want to walk inside and get anyone sick. When I hit into 1 of the cheese bites they were really soggy so I asked my girlfriend if she could go in and ask them to make fresh ones. She came back out and I realized it was the same food re cooked. The cheese bite I had took a bite out of was still in the box. After I realized they recooked my food in the same oil that everybody else's food was being cooked in I went inside to tell someone. I don't know if I talked to a manager or employee but he just looked at me and didn't say anything after repeating multiple times "I have strep and you just recooked the food I bit into and I think you need to switch out your oil because you might get others sick" and he just stood their looking at me not saying a word. Until right before I leave he says "okay" and continues to takes orders. I honestly don't know how they have a 100% grade level. Please be careful where you eat y'all. You never know what's going on in the kitchen. read more

Zaxbys - This was the cheese bite I bit into that was recooked. - Chicken Wings Near Me - Gastonia, North Carolina

Ordered the general tsos chicken plate No sauce just chicken... customer service was ugly enough at the window the guy asked what you order I said two general and two cups of ice ... he like ok add a apple juice to that order maybe it was for someone else ... then he said 11 something gave him my card he gave to someone else Reached me my food and then card I said thank you he didn't say nothing just shut the window... not going to quit going because I like the food just check the food before you give it out abs respect the guest read more

The food is always amazing. I enjoy coming here. They are decently fast but sometimes the drive thru is really slow sometimes. Other then that it's a great place to go read more

Food is good sometimes and not so good other times. Had an extremely difficult time getting through the drive through line. Ms. Erica had much attitude when I asked asked to correct the order they messed up. read more

Ordered the wings and things with the teriyaki sauce. The toast they give you was meh. The fries were lovely and crispy. The traditional wings were also good, but talk about sauce overkill. I loved their boneless wings. It was so tender and juicy and crispy. Their sweet tea is also really good. And the ice is basically the best ice ever. read more

Unbelievably horrible customer service. Rude employees. They tried to keep part of my order. When I called to let them know no one answered the phone. Went back and they treated me like I lied about not having all of my order!!!! They told me if i didnt show my bag of food they wouldnt give me the rest of my order! So embarrassing and offensive to be treated that way! Had to sit and wait for the food to be made but if they had answered the phone it could have been ready! We were so excited for this one to open back up but clearly there are issues here. When I got my food FINALLY... THE ORDER WAS WRONG! THEN they sent someone out to collect the zax sauces they gave me instead of ranches that I asked for.... they acted like I stole them. The girl rolled her eyes at me the whole time I was talking to her LIKE I DID SOMETHING WRONG!!!!! What in the world is wrong with this company?????? Why even be open if you're going to treat people like this?! read more

I love Zaxby's food when it's well prepared and the staff care about service and quality. This week this location had it all. It was busy, the food was quick, fresh, hot, and delicious. We had 3 fingerz and things plates and a fried Ceaser salad. Everything was exactly what a good Zaxby's experience should be. If I lived near hear I would frequent this location more. read more

As I sit here on the phone to complain about my order of $55.00, I can hear the associates and customers placing orders. Why (after asking to speak with a manager) am I not placed on hold? After waiting 5 minutes or so, an associate attempted to hang up on me, but before doing so I informed him that I was holding to speak with a manager regarding my order last night. Not only was the chicken strips cooked extremely to Hard, we did not receive the fries or toast that comes with the Family pack. I finally spoke with Phillip (MOD) and explained my frustration and he is allowing me (within 7 days) to come back in and show him my online order to receive a redo. Thanks Phillip read more

Went to Zaxby's for a quick dinner usually have the salads decided we would try the new limited time sandwiches so we ordered. While waiting for our order went to use restroom boy was that a mistake soon as I opened the door the smell of urine smacked me in face had to hold my breath whole time I was in there seemed like hadn't been cleaned anytime recently. We finally got our meals cheese wasn't even melted on our sandwiches but fries were warm. Went to get refills on our drinks and low and behold two of the three containers of tea were empty. Didn't expect to have that experience in Zaxby's. read more

Can I give no stars?! This place has really gone down hill over the last year! Do not order online spent $21 then they said they didn't get the order. And wanted me to pay again! Food has gotten so poor and the restaurant looks nasty all the time. I love Zaxby's so please fix this store read more

I have had their food at other locations and was pleased, however this location was disappointing. I took family, visiting from out of town, to a place, I thought with decent food at reasonable prices. Also they hadn't tried it before. Tables were dirty, we cleaned them ourselves. The chicken and bread were burnt. It was difficult to even chew the chicken fingers. The fries were ok and the soda pop was in the new progressive machines (choose your own flavors from Coke) read more

Zazby's has great salads. We stopped for salads but this location is really dirty. Floor is slippery & dirty under every table. We had to clean our own table while employees leaned against the counter socializing. We ordered in but received our food packaged to go, which is no big deal but the salad sizes are not the same. The guys are complaining their salads are too small (& they are definitely bigger usually) but they do taste good. I gave them some if my chicken fingers to settle them down. Overall, the place could be cleaner & the employees could be more attentive. The restaurant just need a a deep cleaning. read more

This is the only store (Gastonia on franklin) that the toast is she stale.. Two team and I am sadden because my mouth was ready

They have the good ice. I like to get the Fried (so what) House Zalad with Med. dressing. I have an idea for a list now... :) Parking lot is easy to get in and out of. The fries are amazing but be sure to ask for "lightly seasoned"...too much seasoning salt and you'll forget you're eating fries. read more

My wife likes Zaxby's. I've not been impressed. She wanted to grab a to-go to eat while watching the Panthers beat the Bengals. I tried to explain we'd miss some of the game as my past experiences indicate Zaxby's gives new meaning to "fast food". We walked in @ 12:38 since there were 7 or 8 cars in line. 4 people were in line. After ordering a 10 piece fingers & side of fries, we finally got back in our car @ 1:12. I have never stopped at any of their locations when it didn't take more than 15 minutes to get served, regardless of the number of people in line. As far the food goes, their fries run a distant third to Wendy's or Hardee's. NEVER do McDonalds, so can't compare. Their chicken fingers were overcooked, too crunchy. Sauces were OK, but not outstanding. Left up to me, there'd be 50" of snow in Charlotte before Zaxby's sees my face again. read more

I ordered The Blue - Blackened Salad and found a fly hidden under a piece of lettuce. I communicated the issue to the manager on duty and she was very apologetic and offered to refund my money. I certainly appreciate the gesture, but I'll never eat at another Zaxbys again for the fear of seeing another bug in my food. read more

Zaxbys - I ordered The Blue - Blackened Salad and found a fly hidden under a piece of lettuce. I'll never eat at Zaxbys again. - Chicken Wings Near Me - Gastonia, North Carolina

This location has gone way downhill in the past year! I know they are supposedly building a new building, but we will not be returning at this rate. Cold food, servers with no masks, no straws or napkins in the bag, no ice at all in the drinks, and no phone number to call the location. There is not one on the receipt and the online number said "not accepting calls!" read more

When I say Ranch instead of Zax sauce, and then it gets repeated Ranch instead of Zax sauce, I expect Ranch instead of Zax sauce. What did I get? Zax sauce. ALSO asked for extra ranch and was given...bleu cheese. WOW. read more

Stoped at this location when driving thru the area bc we had heard good things about the chain.. but this location is dirty, was HOT inside to the point we were sweating, no changing tables, and out of menu items. The food was ok, I can see why people really like the chicken itself but overall after this visit I won't be back. read more

They must be under new management because the past 4 times my food has been disappointing, wrong,nasty, and now mush and on top of that I heard management yelling at workers as if they were stupid I will now take the extra long drive to go to another Zaxby's read more

Great salad!!! If you have egg or dairy allergies do not eat any fried chicken! Other then that it's amazing never a bad experience, the girls in the front are helpful and sweet and the food is abundant, will fill you up and then some and hello zax sauce is amazing glad we have one on this side of town. read more

Consistently gone down hill since 2018. Rarely cleaned .poorly managed, just a dump hole nearly every time we come in here.

Great Zaxby's food and the server was friendly. The zalads are big enough for two.

I love zaxbys and always get the chicken finger plate but lately the chicken has gotten REALLY SALTY!

Food is great! Service is good. Only one problem that they refuse to fix, the pot hole that all customers have to drive into as they leave the drive though window. For at least 2 years it has been there. Makes no sense why they will not correct this simple problem. Everyone I know that goes there from work complains about this. read more

Love their Zalad's! The shaved ice for their drinks is the best! The only drawback is that they are not very visible from the blvd and it's taken a few trips to know where to turn in. Not very convenient to get to, but worth it! read more

This place needs to be shut down there are Roaches everywhere I told a manager about this and he stated we just got a new owner

This is the best customer service I've had in a fast-casual dining atmosphere in a long time. The cashiers actually greet you and let you know they want you there. And the food is always fresh and mouth-watering. This is the way it was meant to be.. Not political like the other guys, just good chicken. read more