Food always great service like you want. Great music playing. Been going to Guthrie's since the…read more70's never dissatisfied

Welcome back to Gardendale! I had a box for lunch today and as will Guthrie's standard, it was…read morewonderful! For an opening weekend, the service was great and they did a good job remodeling the building.

Stopped here for breakfast while passing through. Food was good. Service was excellent and the…read morestaff were very nice.

Service is absolutely terrible. Waited over 20 minutes for 2 orders of chicken fingers…read more When I went inside the store to get an update on the order the workers continued speaking with each other and laughing. Will never go back.

All doubleO less than half full Food was as expected…read more Please fill your sauce cups all the way up.

We stopped on the way through Birmingham looking for a good hamburger. This was NOT the place. The…read morepatty tasted like it had been boiled and way too much sauce. We also got chicken tenders which were ok, nothing special.

I always stop here for my first meal whenever I'm in town. I ordered the "sweet & spicy bacon…read moreburger and it delicious. The service was quick and friendly especially with so many people ordering after the BAMA football game.

I stood by the online order pickup counter for close to 10 minutes waiting for them to bring out my…read moreorder. Multiple employees walked by and never said one word, no "can I help you?" or "your order will be right out." Finally I went to the register and asked the guy. He goes to the back, the manager points to where my order had been sitting on a shelf, and he bags it up and brings it out. Never again. Will go to CFA next time where the staff have people skills.

Cleanliness: 3/5. Some of the tables are messy, but that's what you get with a short staffed…read morerestaurant. Food: 4/5. The food itself is fine, but the service is awful. I'll get into that. Don't expect your order to be heard, let alone gotten right the first or second time. Expect to have to get a refund or have to pay more than once. Customer Service: 1/5. I'd give it a 0/5, but I know some 5/5 workers here, and props to them! I hope they work within other places instead of staying here- but a majority of workers here don't care about getting orders right, and would rather you get your money back and leave upset without your food because they got your order wrong than admit what they did. I even had an employee say I was "doing the most" when I explained what had happened and stood up for myself after paying, explaining I hadn't been given the receipt. I will likely not be returning here.

It took 20 mins to get our food last night, the girl behind the counter told us they were out of…read moreice ( I went next door to the convenient store to buy a cup of ice). There was a small group of customers (8 in all) , who had been there before we walked in, who were still waiting for their meals. And since their order screen faces you, I could see, that they were way behind... Not so much complaining, cause I understand when places are short on staff, just writing this to give my review. The food was good though....

Food was great! But the bathrooms were a mess. Hadn't been…read morecleaned for hours. Worse than any I've ever been in. Told a staff member who didn't seem to care. He didn't go tell anyone or say anything except "yes ma'am". No sense of urgency to check it out. There were 3 family groups squeezed into that tiny bathroom and we all talked about how nasty it was.

First time ever coming to this location. We decided to go inside since the drive thru was…read moreridiculously long. The drive thru is always in the way of coming and going traffic. We received fast /friendly service. The Cobb salad is always good. We also tried the spicy southwest salad. I enjoyed it best!!! Nice portion size. I also had a side of Mac & cheese. They have decent Mac and cheese. I despise CFA overall layout with their drive thru. Logistically , it makes no sense. Oh well.. they didn't ask me. Ha!

This line so long!!! OMG! Not in the 2026! We have waited 25 minutes for a mobile order. 15 minutes…read moreto get up to the scanner. 10 mins to get the free sandwich! Thank you for the reward! Fries were tossed everywhere in this bag. SMH. We will be back, cause Bae can't live without them fries and lemonade.

Love just about everything about Chick-fil-A (except the Chick-fil-A sauce, yeah, I know I'm weird…read morebut it's not my thing). You always know what you'll get, your order is (almost) always correct, and you'll be greeted with friendly service.

Still -1 star Rosaline never followed thru like she promised…read more No refund issued Not good Krystals More people should know about this Followed up again with Rosaline who apologized for dropping the ball and then advised me Jacqueline is who I should be talking to Jacqueline called me to explain that this is the norm for the burgers and she would not be issuing a refund. Seriously you want me to eat raw bun soaked burgers. Explained I have been eating Krystals 50+ years and this was not right Will find another way to resolve this issue since Jacqueline obviously does not believe in "Customer Service" Check your order folks prior to leaving and don't hesitate to report issues. Especially raw meat Still trying to find the -2 star rating

Me and my brother and grandma were ordering a sandwich chick. we were waiting for a few minutes for…read morethe food because they had to make more and it was delicious and was fresh.They did almost gave us the wrong order but they were chill about it and gave us the right order and they were so nice.

Manager is an absolute a******! I ordered a hook and ladder fully involved and went to wait on my…read morefood, drinking my drink and eating my chips. After taking an unbelievable long time, I finally got it, but it didn't have lettuce. I said something to the manager, and he got an attitude, talking about how they didn't have a delivery, telling me I should have read the sign at the register. The "sign" was a post-it note that I obviously didn't see when ordering. I said they should have let me know, but with more attitude he tells me I should have read the sign, offering no solution. I then asked for my money back and was told that he would only refund the sandwich and not the drink and the chips, which is messed up, considering I didn't know they didn't have all the ingredients when I ordered! Never going back to this awful location. This manager is on a power trip and needs to be fired!

The food was alright honestly didn't even wanna eat it because it was a bunch of teenagers playing…read morearound while making the food screaming and yelling at eachother even with a bunch of customers in the store. They were even saying ewww why are you touching all over the food without gloves and then serving it to customers. They're definitely needed to be an adult supervising them.

I ordered here today and this is the best mozzarella sticks and roast beef slider I've ever had…read moreeven the pickles are crispy. It's just amazing the associate Dale at the speaker and the window went above and beyond to be polite, generous and kind he deserves a raise.

Fast, clean and convenient with helpful staff helping us for a late night stop after a long day of…read moretravel! Thanks for a fast and hot meal before bed at a great price! And the POTATO CAKES ARE BACK!!! I will note that the cheese sticks were hot from the fryer but in the middle were still just a tad cool from quick frying out of the freezer. Still - the overall experience was pretty good!