Waited over 25 minutes for an in-house order, and it felt like we were on "is it ever coming?" time. Easily the slowest service I've experienced in a while, and customer service was basically on vacation. The ambiance? Let's just say "greasy charm" wasn't the aesthetic they were going for. But the it was!! Now here's the twist -- the food was actually great. Hot, fresh, and full of flavor. No complaints there. But if you go in late for dinner, just know... you might be enjoying it at breakfast pace. Solid kitchen, but the front-of-house definitely needs to pick up the tempo. read more

I haven't had Zaxbys in years. I was on a road trip and in need of food. We used the drive through. They were decent. Great attitude. Took out order which was two orders of Wings and Things. Lemon Pepper all Flats. The food came out hot and fast. I enjoyed it. read more

See all

All I have to say is Zaxbys is Zaxbys y'all's food speaks for itself, stop try to be like Chick-fil-A let people order at the speaker box especially when the worker doesn't know what they're talking about. But overall, their food is fire. It's a must stop every time I'm down south no matter which location I go to but one thing I am giving y'all a mad props for and y'all need to keep year around. Is that fried shrimp because your buffalo shrimp or southern fried shrimp is fire. Man I think I had like six orders in one setting That's how good they were. read more

Very expensive for food that is way too salty to eat and enjoy. Inside is very nice however the workers acted like I was holding them up from something. read more

When I have a taste for a salad, but do not want to go inside a restaurant, Zaxby's is my place of choice. I absolutely love their grilled chicken salad with raspberry vinaigrette dressing. The toasted bread that comes with the salad is so good, we often get an additional side order. read more

Their food is over priced and really not that good. Sometimes the cover burnt nuggets with extra sauce. NOT GOOD! The chicken ALWAYS has wayyyyy too much breading/batter. The STAFF is wonderful. read more

Please bring a book. You'll be in line forever. Each time I come, I'm always asked to pull up. I only order the salads. The salads are usually missing something read more

Zaxbys - Cars wrapped around building - Chicken Wings Near Me - Douglasville, Georgia

This Zaxby's has been bad for a while now. In addition to the inconvenient hours, the long wait is usually a deal breaker for me. The Lee Rd location is a much better option. Since I was in the area today, I decided to take my chances here. The printed sign says that they close at 7, but they wouldn't take my order at 657. Their hours are already inconvenient. The least they could do is serve customers who arrive before closing time. Awful! read more

It's obvious Zaxbys has not adapted to the "New Normal" & is making no attempt to! The drive thru line is outrageously long (30-45 minute wait) for lukewarm, subpar food! Btw, the new signature chicken sandwich doesn't compare to others out (bland, nothing special)! One thing is consistent with the new sandwich from this restaurant..they are still stingy with the Zax sauce!! read more

Zaxbys - Signature chicken sandwich - Chicken Wings Near Me - Douglasville, Georgia

Had a great experience on 4-1-23 here. Drive thru line was long, to be expected. Had an associate outside taking orders to speed service. Food was hot, fresh and delicious as always. Ordered fingers family pack, would love an option to order slaw in pint or quart size. But I ordered 4 individuals and it was served in a side container packed full, so I definitely got my money's worth! Well run and organized. Thank you, did not disappoint! read more

Stopped and got a salad.. it's always a hit or miss with more misses. I usually just take the "L" and stop somewhere else, but not today. They barely put any lettuce in my salad and the tomatoes are gross. I understand it's fast food but paying 10 bucks for a salad, I just expect a little better. Also, it's off putting that they literally hand you crap food with a smile. read more

Zaxbys - The Cobb salad - Chicken Wings Near Me - Douglasville, Georgia

I went through the drive thru and ordered a grilled chicken salad with no croutons or cou ci onions. It was delicious! And the staff were friendly enough. The bad review??? Weeellllll, on my last bite, I found a 2 inch chicken bone in what is suppose to be a cut, grilled chicken breast. May want to keep an eye out for that. read more

Zaxbys - The 2 inch chicken bone. - Chicken Wings Near Me - Douglasville, Georgia

The drive through is your best option, I've been here multiple times and I feel like every time I go inside it takes a very long time. The workers are very blunt and rude sometimes. I didn't receive a fork with my meal so I went and stood up front to ask for one. I had 3 employees make eye contact with me and not say a single word. I was obviously needing something and no one asked if I needed anything. They just ignored me for about 10 minutes straight. I finally just left and ate when I got home. Their customer service is very poor. read more

I think this location closes at 7PM now Monday - Thursday!! Just drove by on Tuesday, November 2, 2021. Lights were on, but after a few moments of a wait at the drive-thru, decided to have a look in the window...completely empty. Just a heads up! Perhaps they're understaffed like many. Good luck - read more

Late night Friday wanted a quick meal. Decided to stop at Zaxbys. Food was mediocre. I got there around 9:30 and they close at 11. Food came out quick and it was hot but I just wasn't pleased with the taste. Even my drink was watered down. Maybe I'll be lucky next time. read more

Zaxbys - Wings and things very bland. - Chicken Wings Near Me - Douglasville, Georgia

Decent food. Long lines lately, but that's normal w/ the pandemic still happening. Don't order too many sauces, you'll get charged.

I waited in line for 25 minutes in line and the last 15 minutes the drive thru person ignored taking orders. Then cleared out the whole line at 7:01stating they were closed. I am empathetic to being short staffed and I spoke to the manager and she was upset and kind. But there was no resolution and a half hour of my time was wasted. Whoever was taking orders really should have consequences that was intentional and unprofessional. Now I'm in line at a competitors drive through and still not home from work. I know there is an obvious internal issue with the staff because the manager said this is a consistent on going issue and that this isn't the first time this happened. read more

Horrible service. Waited 50 minutes in the curbside parking spot only to find out they didn't have cups for drinks. Never got the food, I opted for full refund. The woman "helping" with my order had no sense of urgency, no apologies, nothing! I will not be returning. read more

Came to the drive thru waited about 20 min and came home to eat and found my wings raw very disgusted

I am usually a fan of Zaxby's as far as a take out fast food spot. The location here in Douglasville was quite of a disappointment. First, the drive through was all slow. Second, they messed up on the order that I had. Perhaps it was just a bad day, bad timing by the time I came in. Not going to expand too much on a review in which I was there for 20 mins in a drive thru - you do the math...... Overall: D read more

This place has absolutely gone to trash!!! Me and my mother went in after a long day out, we are pretty patient people but the day we went I wish we never did. I've never seen such a dysfunctional team in my life there was no consistency for the people that were inside the store, only drive thru. I saw workers just looking at one another a few yelling across the room just to talk to one another about their plans after work. And as we we're wait I saw a man that was there long than us ask for his money back I was on the verge of asking for mine back to. But I will not be setting foot back in this Zaxbys there are always problems. read more

Came here places an order. Said it will be ready at a certain time. Well guess what, 20 minutes later order not ready. Called twice and I'm still waiting. All I ordered was a grilled chicken salad. This is sad!!! If you short staffed then you shouldn't had opened up. Literally waited for 40 minutes for this online ordering service. Do better!!! read more

I've never been to a zaxbys as bad as this one , worst experience ever . The drive thru literally took 30+ minutes , the lady at the speaker couldn't hear anything so i caught myself repeating myself so many times , get to the window and said it 3 more times . if i could rate a zero i would . first and last time here read more

Every. Single. Time. We go to this place. It. Is. Closed. Or when it is opened, you wait half an hour to get to the window to get your food for it to only be messed up and missing something. Sad thing is, it has so much potential. Wish I could leave more stars and a better review, but unfortunately I cannot due to horrific service. read more

I ordered a Doordash order and it took an hour to get here because they were telling my Dasher they didn't have my order. I called to speak to the manager who extremely rude. I asked what was going on with my order and she said "Well you didn't hear me the first time?" and I obviously didn't so I asked what did she say. She said they we're having "screen issues" to my response being "um okay". She replied "Yeah, that part" as if I was bothering her for wondering why my kiddie cheese meal and fries took over an hour to make. I will never order from this zaxby's again and the "manager" should be fired. read more

Not so busy lunch rush, but we walked in and they were six orders behind. Tables are broken and or dirty. I'm pretty sure the tray my food was on wasn't cleaned after the last customer. Several sodas are out in the dispenser. At least the food is good, because nothing else was. read more

Chicken was nice and crispy. Fries were good too. Not a fan of the sauces. Overall the food didn't sit too well in my stomach

We ordered the 30-piece boneless chicken wings family pack with no salt on the fries. The fries we're salty and cold, wings were rubbery and tasteless, there was no Zaxby's sauce. My daughter ordered the garden salad with grilled chicken it was fresh and good. The salad saved the rating from a 1 and raise it to a 2. Reason why too much money to spend at a place where the employees don't care how the food is served to the patrons. read more

Went through the drive through and got a buffalo blue salad. My husband specifically stated for the wimpy sauce. We bring it home, I try it and the sauce is tongue torch hot. My husband called them and asks to speak to the manager. No one picked up the phone. He drives back and still no answer. This is not only time this has occurred. It happened once before. read more

Came her December 18,2021. I was in line for like 40 minutes and never got to place my order. Worst Zaxbys I have ever been to

Waited forever for my walk in to go order. I get back to start eating my all the chicken in my Chicken Caesar Salad was just gray and chewy... I'm so discussed.... and disappointed. read more

Zaxbys - Chicken Wings Near Me - Douglasville, Georgia

This location has literally never gotten my order right. I gave them more chances then they deserved. I have worked food service before so I can understand an occasional mistake but every time I go there? Seriously? They really need to work on paying attention to what they are doing and trying to give service with a smile. Don't waste your time going here it won't be a good experience. read more

I NEVER write bad reviews but today 10/16 I decided to go to Zaxbyz in Douglasville which was my worst mistake!! Please save your sanity and time and do not go here. They had me waiting in drive thru for the past 25 minutes before 7pm which is the time they close. After going inside since they weren't answering their phone nor through drive thru. I went inside and the lady has me waiting for another 10 minutes without asking if I needed to order (which is fine I understand she was trying to take our the other orders) but then she proceeded to say she can not take my order since they closed at 6 when they clearly didn't since they were taking other orders in the drive thru. Like I said DO not go here. There is no worse location than this one in Douglasville. read more

Make you wait forever in line then forever to get your food. The food is merely warm or old and filled with extra grease. They're barely open and customer service is subpar. read more

They open late and close early. Everyday. Been there 3 times and all 3 times they were closed. Terrible.

Honestly don't waste your time here, they are always either closed early due to "short staffing" or you are gonna wait in line for about 30 min just to order ! One of the worst locations read more

Service is terrible. 4 people in the kitchen one on drive thru two on Frontline, and one on drinks and I waited more than 30 minutes after ordering. Everyone had an attitude of "I just work here". Poor management. read more

One of my favorite Zaxby's. Only second or third to the one in Hampton (ClayCo) and there is one in Locust Grove near the outlet (Henry Co). Always clean. Always fresh. Always polite. And more than anything else. They ALWAYS get my order right! read more

So the food here is pretty typical. Everyone has had Zaxby's. This particular location however has the worst staff. I mainly go through the drive-thru and last night I ordered a salad, it was excellent but the girl at the drive-thru's attitude was not. I just spent almost $9 on a salad, the least thing you can do is smile and say have a nice day, it doesn't cost anything to offer good customer service. Take it from someone who has been in customer service almost a decade! I know it's fast food, but I get a way better experience at Chic-fil-a and they are just as pricey. This location's food is good, but please work on your customer service. read more

If I could give ZERO STARS I WOULD!!!! This place is a joke. I always try to give it a second try but this place just needs to be torn down and another Chick-fil-A built in its place. My whole order was wrong, I had to ask for my drinks because they forgot them. Then I had to go inside and grab the sauces that I asked for and to get straws. The manager is a joke. I will never return to this location! Please just built another Chick-fil-A or even better a Krispy cream read more