The was/is always fresh and hot (if you ordered heated). The service is always top notch and professional. I have never had a bad experience here, whether I order and pick up or have it delivered. read more

The restaurant was super clean and they always do a good job preparing my subs!! I was a bit disappointed that although I placed my order through the app, it still hadn't even been started when I got there at the scheduled pickup time. That being said, I love ordering the Thanksgiving Turkey Sub with turkey breast, dressing, and cranberry sauce! It is AMAZING! I wish they served it all year! It never disappoints the flavor is always on point! read more

Firehouse Subs - Thanking Sub - Fast Food Near Me - Douglasville, Georgia

delicious food and very well clean atmosphere! beautiful setup of the hot sauce bar 10/10 food

Nice friendly cashier! Sandwiches were served warm. Clean location. Very nice experience! read more

How hard is it to work at a sandwich shop and make sandwiches and actually get the order right? I ordered two sandwiches and only received one via uber eats. It wasn't the drivers fault because the bag was still sealed. Fkn idiots! read more

To legit to quit ! This was honestly my first time at one of these chains . So I thought it was pretty great and I'm not a huge fan of subs/sandwiches . I thought the location was super clean and nice . Seems very child friend and looked like a decent crowd during my visit . The sandwich its self was very good , I wasnt expecting much but was very surprised. With that being said it's safe to say I will be visiting this location again . Being new to this area I haven't figured out too many spots yet so it's good to know I can come here if I dont wanna eat the same crap on every corner . Thanks again staff read more

First time after seeing commercial, loved my sandwich saving salad for later. Thank you Chad!

I stopped by this Firehouse Sub location on two occasions thus far, as it is fairly close to my place of residency. It is still fairly new to Douglasville, GA in terms of how long they have been in operation, so there are going to be continual adjustments to be made. With that being said, I could be a snob and criticize the hell out of them, but as an educator, I believe in balance of "Grows and Glows," so let's begin with the Grows. The number one thing that Firehouse Subs of Douglasville needs to Grow (or improve in), is their quality control in terms of the TIME an order is received and the time that the customer receives their food. For instance, I came in on a Friday afternoon (Memorial Day weekend of 2017) around 3:30 pm, and there were only a few other customers in the restaurant. After I placed my order, it took nearly 15 minutes or possibly more for my sub to be prepared and served! That is way too long for a sub establishment to be highly successful considering that they were SLOW. What would have happened if they got slammed with 30 orders? Now, onto to the Glows! The establishment looked very clean and well kept. In addition, the multiple flatscreen TV's playing highlights of the NBA playoff games were a great distraction while waiting for my order. :-) Although it took a while for my food to be served while they were slow, my sub tasted really good! I ordered the large (12") Firehouse Hero on toasted Wheat Bread (they do not have a multigrain option), which consisted of USDA Choice Roast Beef, smoked turkey breast, Virginia honey ham and melted provolone served "Fully Involved" (unless you specify otherwise). "Fully Involved" is Firehouse Sub lingo that basically translates to "loaded complete with mayo, deli mustard, lettuce, tomato, onion and a kosher dill pickle on the side." The bread was toasted nicely (had a great crunch without being too hard) and the meats and provolone cheese were nice and warm. I definitely enjoyed my meal. If you choose the combo (as I did), you get to pick your choice of potato chips on their display rack and a fountain drink (including sweet and unsweetened tea). Also, if you choose to dine in, they will give you a stand with a number and they will walk over to serve you wherever you choose to sit. This also includes their outdoor patio, which is a nice option on a beautiful day. On my second visit, I chose to order the Firehouse Meatball Sub (12" on wheat) To-Go. I actually called in my order 30 minutes before they were scheduled to close at 10:00 pm on a weekday evening. I arrived within 7-8 minutes after I called, and when I got in, they mentioned that they are just working on my order. Again, I had to wait for another 8 minutes until my food was ready. However, I really loved the durable container (see attached pics) that my meatball sub was placed in. It definitely prevented it from moving around while driving back home. It was also very warm and delicious, so once again no problem on the actual food, which to me is most important. Overall, I would give them a 3 Star rating because of the time ratio of order received to order served. However, considering that they are still new, the staff was very friendly and greeted me immediately when I walked in (love the Chick-fil-A customer service model! lol), and for the main fact that the food was prepared with quality and tasted great...I am giving them 4 Stars. However, I would like to see more efficiency in terms of the quality control process; meaning, having orders pushed out faster WITHOUT compromising on the food quality and presentation. If there are no improvements in the near future, I will definitely update my review to 3 stars. Be GREAT in all you do! Thanks for reading and happy eating! read more

See all

Stopped for lunch on a Sunday afternoon. Overall food was good. Service seemed a little slow and two of the sandwiches had to be remade because the receipt with the ingredients was not followed. The cherry limeade is excellent. read more

Normally a big fire house fan but this location isn't up to par. The cashier was rude when asked to repeat what she's said and there were hardly any chips to choose from. read more

The food is always good but the service is terrible. I ordered online for my order to be ready at 12:45 I'm still sitting in the store at 1:03 waiting on my order. I placed the order at 12:33. It's been 30 minutes. I asked the lady at the front desk about my order and she didn't ask my name or check on the order told me to go sit down and wait, while there was no one behind me to take another order from. Once I got my food and brought it home the sandwiches were even on the wrong bread! read more

Had the brisket and Philly Cheese steak sub very good and filing. Subs were done in a timely manner and the in store service was great. Lost one star for the phone taker tho she was not very helpful but she was in no way rude at all. All - and - all great experience well be coming back. read more

The curbside pickup is spotty at best. We ordered from this location three times in the past few weeks and the employees only brought out our food once. The other two times I had to go into the store. When I asked the employees if they were supposed to bring out the food they said yes both times so I'm not sure what the confusion is. The food is fine when I actually get it but the lack of initiative from the employees is disappointing. read more

I'm thrilled to see this business come to Douglasville! I've been a Subway fan for many years so I was hesitant to try something new. Guess what? This place blows their competition out of the water! I usually get the hook and ladder with cheese and mayo only. It's addictive! Wish I had one of their subs right now. WTG Firehouse! read more

Firehouse Subs - Hook and Ladder - Fast Food Near Me - Douglasville, Georgia

Clean location with quick service. The employees all seem friendly. Even during the rush at lunch, the organization was great. I always get the Firehouse Salad with chicken. Large portion with great taste. read more

The restaurant is clean and the staff is welcoming. My only complaint is that the subs are consistently made each time. I am a vegetarian and when I came when they first opened the veggies on the veggie sub were sautéed until they were soft and they were bit-sized. Now the veggies are HUGE which makes them uncomfortable to bite. So if the sub is made the same each time (including the condiments) they will do well and maintain their customers. read more

Horrible customer service. One of the employees made an error with order entry and the manager on duty refused to take ownership of the error and issue a refund. I filed a complaint with corporate which was forwarded to store level. Over 3 weeks later and I still haven't heard from the owner/manager from this location. So sad, as I've always had wonderful experiences with Firehouse Subs (other locations). I definitely will NEVER use the Douglasville Chapel Hill location nor would recommend it to anyone. read more

I ordered a New York steamer and my husband ordered an Italian. We wound up with two Italians so you might want to confirm your order after you say it or look at the receipt to make sure. There was a calorie difference. read more