Terrible service. We waited about five minutes at the drive-thru while the employee talked on a headset and ignored us. He would say "ready for your order," then immediately start talking to someone else and ask us to repeat things. He repeated the same behavior at the pay window and was completely rude. When we reached the pickup window our food was prepared incorrectly and the drinks were wrong. Very disappointing -- won't be returning until management fixes basic service and order accuracy. read more

Come on... close this location already. It's disgusting, hasn't had air conditioning for most of the summer. Employees are rude as hell. Milkshakes are as thin as water and clumpy. read more

I previously liked this location Seems like they never recovered post-COVID. Went in this Sunday and at first it seemed like there was no one around. After a while someone finally served the folks in line. So I ordered to go. Got home and realized they got my order wrong. Ended up not eating it, but too far to go back. It will be a while before I try again. If they survive read more

Lunch.. drive through moved pretty quickly. Ordered the dbl cheese ideal with fries. (doesn't come with a drink) Fries could have been more fresh. read more

Employee did not wash hands and return to work. He was the ccok. Sunday 10/13 5 am. Will not return

This Wednesday evening, my husband and I had a taste for burgers with thin beef patties (similar to a smash burger.) Considering the area we were in, S&S was the closest to what we wanted. Based on some of the reviews, we were a bit hesitant. They must be under new management because our food was delicious. We ordered two double cheeseburgers with fries along with drinks. Of course, my husband emphasized hot and fresh and the cook must've heard him. I removed a star because the drive-thru cashier wasn't friendly. We also felt rushed even though no one was behind us. Kudos to the cook! read more

Steak ’n Shake - Double 'n Cheese Steakburger Combo (no onion, no pickle) - Burgers Near Me - Douglasville, Georgia

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If I could rate this place zero stars I would ! Staff is young and unprofessional! My order was messed up twice . There is no number for owner operator read more

My wife ordered the chili earlier today. I'm crying because after one look, she winced and threw it away stating that it looked less than appetizing. Wonder if anyone feels the same? I don't eat beef, so the only items that I consume from this restaurant are the fries and a Coca Cola on the side! Happy eating. Support our local businesses!! read more

Steak ’n Shake - Chili with Onions - Burgers Near Me - Douglasville, Georgia

I ordered a grilled cheese kids meal from here and this is what I got... 2 pieces of COLD, NON GRILLED Cheese, AND bread!!!! If I wanted 2 pieces of cold bread and non melted cheese I would have stayed home and let my Dog make me a grilled cheese :) So I had to come home and MAKE myself a grilled cheese.. then my apple sauce was busted open so obviously it spilled in the bag, and my husbands burger was freaking COLD!!! And to top it off, the young man with the long curly hair had the most HORRIBLE attitude/customer service. I'm not understanding WHY this place is being ran like this. No wonder you guys only have 2 out of 5 stars on your reviews... if I could give you NEGATIVE stars, I'd give you 100 of them read more

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I hate how they always have the lobby closed early. I wanted to enjoy a warm meal with my family and the lobby is closed at 7:20pm. Ridiculous! read more

Food was awesome came out timely would recommend to family friends and work associates

Love Steak 'n Shake! This location as of the time of this review was awful! Location was extremely hot inside(48f outside currently). Most tables are dirty with stuff on them (trash left over food). Associate taking order was nice and helpful. Other associates seemed to be sitting on booths (maybe on break?). Overall this experience was bad. Thanks to the food being good otherwise would not have left in a nice mood. read more

They gave me someone else's meal, instead of the 3 meals I ordered and paid for. Then they didn't want to give me the milkshake I ordered and paid for as well. read more

Pretty good! I'm not a big fan of Steak & Shake but wanted to treat my husband because he loves it. Came on a Sunday after church and it was pretty good. I had the new prime burger. It was really heavy but pretty tasty. read more

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Employee didn't even acknowledge that they had people on line and just walked to the back. Finally walked out after 5 minutes

Two Bacon Burgers successfully ordered and paid for...no bacon! Haha. Oh well. The terrible thing is they offered to give me bacon?!? Huh, how will you give me bacon. Okay so then the young lady requested that I drive back around and wait. I did that behind no less than 8-10 additional vehicles because they're drive through only. Why not recreate the order and allow me to just walk up in front of the car sitting and POW, order newly received and I can get home? I spent an additional 20 minutes at least in the car waiting through a line! Sigh. Fast food can't be easy, but this was a disaster. March 24, 2021 - ps. Does the franchise owner even read the reviews? Okay all done now, lol. read more

Waited at the Host/Hostess stand longer than expected for a half empty restaurant. When we asked for a different table in a less crowded section that was already clean, the host seemed put off by request. Order taken in reasonable amount of time and arrived timely. We had the typical Steak & Shake fair. Garlic Double, Bacon Double Cheeseburger and Chocolate Shake. Everything was as expected and to order. Server disappeared for awhile when we were looking for to-go drinks. Ultimately had to approach register to pay and ask for the to-go cups/refills. read more

Really bad experience. Ordered and did not receive the order. 40 minutes later after several other groups of people that placed orders after me had received their orders, I inquired about my order. A female that appeared to be the manager was very rude and nasty, stating why you walking up to me? I asked the order taker what happened? He stated they have limited staff. I informed him that was bull, how 12 people got their order which ordered after me. He then asked for a receipt. I informed him he didn't give me a receipt. I had the order on my card. Slow and nasty attitude. Don't eat there, a waist of time. read more

They sent some coupons in the mail I decided to try out some of the breakfast tacos they had buy one get one free. So when I get there, they are closed. They do not serve breakfast.......open at 10. They are now open 24 hours and have breakfast. Not bad. read more

Customer service was absolutely horrible. I see why the parking lot was empty. This place is ridiculous and so unprofessional, those people are gonna get the business shut down. If you hate your job then just quit, don't bring everyone else down with you. read more

Absolutely terrible service, they're beyond slow and get the orders messed up every time we've been here. Inside: The floors are sticky, high chairs are filthy, and you have to search for someone to refill your soda. We ordered shakes last time and we didn't get them until 10 minutes AFTER we'd finished our food and had been contemplating cutting our losses and just leaving. Drive Thru: Super slow and got our order mixed up with someone else's, thank goodness we were paying attention... Good food though, you just have to wait forever to get it and hope it's right. read more

Groupon gave me a 50% off deal so I got twice my money's worth with the purchase of an electronic giftcard! I had their regular steak burger combo meals, with fries and a side of chilli with fixings and a large drink. First meal was disappointing but they improved for the next two meals. The manager was kind and let me go over the amount left on the gift card when I purchased my last meal at Steak n Shake on this e-card, which was also the best serving of fries, best burger and tastiest chilli. I waited for another e-card offer from groupon but figured the deal was a one-off. Good while it lasted! read more

We were in the drive-thru line and I got out so I could send the teenagers inside to place the order inside as the line was NOT moving. We waited about 25 minutes for lukewarm food! I came to this location when they initially opened and may have visited once or twice since then. I will NOT be back. To have waited all that time and have complaints about a kid burger being "hard" and a hot dog being "nasty", that's definitely a problem. The teenagers didn't complain about their food as I'm aware, but they're teenagers after all. ‍. If I wait, I expect to have hot GOID food. This is poor customer service and poor quality food. I can't tolerate both. read more

Do not visit this location!! We went In and there was only one person in the dining room. We placed I urge order and just sat there. After 30 minutes, I went up to I the counter and asked where our food was and showed the time that it was ordered. We had already seen several people come in and get their food. A few minutes later, the same girl that took our order came to our table with a clipboard with a piece of receipt paper on it. She said " They told me to come out here and take your order ". Take my order?? I have a receipt with my order on it and so should you. Wasted 30 minutes waiting on food that was never going to be prepared. S I, we left and came home hungry. It wasn't a COVID problem, it wasn't that they were busy, they just never made the food. They get 1 star so l can write a review but, in reality, they get 0 stars because all they did was take our money and then do nothing. read more

I've never tried Steak N Shake before (they barely opened one up in Santa Monica, California) & so after a few hours at Mojobas - my grandparents decided to come here for lunch. I was beyond excited because my aunt use to work at a Steak N Shake & she's always talked about it. The menu was a little bit overwhelming because everything looked amazing but I settled with a chili cheese dog. My brother got some sort of steak-bacon burger and chicken tenders as well. Everything was pretty delicious. Very similar to Johnny Rockets (but much better prices here) We also got shakes to-go. I got a chocolate vanilla shake (it was almost as good as in-n-out) & my brother got a cookies & cream shake. He liked his a lot. I'll definitely make it a point to try the one near me in California once I go home. read more

This Steak and Shake was not open 24 hours. We arrived about 9:45 and they told us they were doing take out only. Be warned. read more

I should've known our evening wasn't going to be smooth when we were seated in an area that had water leaking from the ceiling. When we notified the server she said it's just condensation from the air conditioning " then follows that with "I hate this job" once our food came and were halfway through , I noticed There was a bug crawling in my fries... The manager came over and said "oh it's just a flying insect" A gnat"" if it were a maggot it would've been bad""! Are you kidding me? I am so disgusted and disappointed in the lack of customer service and audacity to go back and forth regarding the type of insect that was in my food. As if that made a difference... The servants were laughing and talking about it loudly behind the counter.. Stay away from this nasty restaurant with poor service read more

Steak ’n Shake - Cheese fries - Burgers Near Me - Douglasville, Georgia

stopped here on my way in from Atlanta and it was really good food. place could of been cleaner.

Waited 21 minutes for one simple order Why should it take this long to make 1 order it makes no sense read more

This was terrible. The waiter walked past us 4 different words and didn't speak to us at all. We waited for about 20 minutes then we left. Terrible customer service. read more

Do not choose "order for pickup" online! You still have to wait in the drive thru with everyone while they order. What's the point of ordering ahead if you still have to wait in the drive thru line. Completely useless! read more

This place is awful they should get rid of the druggies that are currently working there they can't even comprehend a simple order with a single item on it without messing it up completely a complete waste of time and gives the company a bad rep that's already bad enough that place is such a dump they don't even have the phone connected in order to get in touch with them what kind of business has the phone on the website but has is disconnected in the store just all the way around a terrible experience when all I wanted was a simple burger read more

Giving them a 2 because the milkshakes are good! But the quality of food is not. Food is very bland. My fries were stale as well.

I don't know if it's the way Steak and Shakes are in GA or what, but this is the very last one I'll be coming to ever again. Not only is the service slow in every single establishment here in Atlanta, but each place has SOMETHING that has made one of us sick. First the shakes in Tucker, then the burgers in Dekalb county, now the cheese fries in Douglasville. I told my husband not to eat them, that they smelled like puke. Like spoiled dairy. Steak and Shake obviously gave us poison to eat, for lack of better comparison. Really, it smelled of steaming vomit the moment I opened the container. Blech! Not only that but the guy running the drive thru was high as a kite. He was causing a serious amount of traffic and we were in line waiting for him to take and fulfill just two other people's orders. And it wasn't as if they weren't fully staffed late on a Saturday night, so what was the hold up besides the red eyed stoner? Sigh, I hate wasting money. And steak and shake is the ultimate waste of money here. I'll continue to go to Sonic for my late night junk food needs. read more

While the food here is always good the speed of service is pretty bad. It may depend on certain days and staff I say that because one day I ordered a burger and fries and that came out in a reasonable time, today I ordered a regular fry, and I'm currently waiting and it's been over 15 mins. I like this place because it's open late and cheap but this wait time is pretty bad. I will say Derek is super considerate! He dropped me fresh fries after realizing I was waiting so long and made sure I got it fast, shout out to him! read more

I love steak and shake so much, but this location has continued to be a huge let down. I really tried giving them the benefit of the doubt but the food quality and service is not up to par at all. Cold fries and servers who act as if you are inconveniencing them by going there to eat. Dirty tables and basically a bunch of teens goofing off. This could be a great affordable spot to eat at if they'd get employees and management in there who care. read more

this location has re opened , and it is dreadful !! used to love going here but now the staff at the drive thru is a complete mess , get your orders wrong then get an attitude when u go back to get it corrected Horrible just horrible this new staff need to go read more

For a "burger joint" I was very pleased and impressed. My husband and I were driving back to Alabama after the Honda Battle of the Bands at the Georgia Dome, and we decided to stop at this Steak&Shake for a quick dinner. After seeing the large crowd we decided just to run through the drive thru and eat in the car. Of course, after we got our food we realized that we.could have just gone in, they had more seating than we thought. I also noticed that, despite being extremely busy, we didn't have an overly long wait, our food was still well prepared, and the staff was extremely pleasant, quick, and accommodating. Oh... and the shakes.... just yum! read more

Trash in the dining area in a neat little pile right next to a dust pan. Burger came out quickly but no drink. I had to go to the counter to remind someone that I ordered one. The server, Sydney, came by in a couple of minutes with a drink and said she didn't have time to get the drink to my table yet - even though I had a cheeseburger and fries sitting in front of me. 2 stars for the tasty burger. Update: they still don't know how to serve food quickly. 10 minutes is too long to wait for fries and a drink. read more

I stopped by one morning around 11 o'clock and ordered a steak burger with fries. After getting back home I went through the drive-thru, the fries seem like they had been yesterday's fries. I called the number on the back and I got some I guess corporate number for doing a review. They took my information and said they would have the manager call me that was on a Friday Thursday or Friday I think. That following Sunday someone call but didn't leave a message and after checking I found out it was from Steak and Shake this I guess the store manager. He never called back again and I finally called the number and it must have been at his home and evidently his son answered and put me on hold forever so I just finally hung up. I guess he's not concerned about his customer service but I know I will never purchase anything at that Steak and Shake on Bill Harp Road in Douglasville ever again! read more