My husband came home so excited about the OM Cheese Burger, and we planned our night around it. Unfortunately, the excitement died a very quick, cheesy death. Our waiter was clearly triple-sat, which isn't his fault--but it resulted in a very long wait just to get drinks and an appetizer. After 30 minutes, our cheese sticks finally arrived... stone cold. Not "warm-ish." Cold. The cheese didn't stretch--it snapped. That should've been our warning sign. Then came the OM Cheese Burger. I ordered it medium. What I received tasted like it had been cooked directly on a charcoal briquette. Burnt. Bitter. Coal-adjacent. The cheese was gooey but somehow not hot, and the cheese sauce--served on a skillet, mind you--was cold. Cold cheese sauce on a skillet is honestly impressive in the worst way. The burger lacked flavor and was just... bad, you guys. I'm genuinely sorry to say it. The riblets were burnt beyond recognition. Imagine tough little pieces of coal desperately trying to pass as meat, smothered in BBQ sauce that also tasted burnt. The four-cheese mac and cheese was awful, which feels like a crime. There was even bacon in it--HOW do you mess up mac and cheese with bacon? My daughter ordered the grilled cheeseburger with waffle fries, and while it was edible, it definitely didn't save the meal or justify the experience. Overall, this was one of the most disappointing Applebee's visits we've had. Long waits, cold food, burnt food, and flavors that just missed the mark entirely. I hate leaving bad reviews, but this one earned it. We won't be rushing back for the OM Cheese Burger--or anything else. read more

The California grilled chicken salad was very fresh. As always the wonton tacos were crispy and delicious. The waitress was super nice and attentive. read more

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I would recommend the boneless wings Waitress service - great Wait time to be seated - no reservations walk in and was seated Wait time for food - 15-20mins Food - chicken tenders and ribs etc Ambiance- dead Overall I would not come back. The people that work there were great, but the food mid. I don't know sometimes you just outgrow a place I think I'm just at that level of I just want something more. Maybe they need to revamp the menu or the place. Like this place was cool when I was in high school but I'm not in high school anymore. read more

Applebee's Grill + Bar - Applebee's Riblets Platter - American Near Me - Douglasville, Georgia

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Food is Terrible! Service is slow! Bar service sucks! Restaurant has a stale smell!! The Douglasville location is the ABSOLUTE WORST! Management MUST DO BETTER!! Don't waste your time and especially your money! read more

We decided to go to this location while in the area for the $15.99 All You Can Eat Special. Our waitress that went by the name of Lovely was great. She was friendly, delivered and answered all our questions and request and the food was plentiful and reasonably priced. Would go back again. Thanks Lovely! read more

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It took 45 minutes to get our food. No apologies nothing. It was ridiculous. They were not even that busy. Only go if you don't mind waiting forever. read more

I ordered bourbon chicken and shrimp with garlic mash. The serving of mas was about 1/4 cup. The chicken was so tough you couldn't put a fork in it or bite into it. It was totally inedible. I had it delivered by grub hub. Was ice cold and weighed very little. Wasn't sure anything in bag. ​Will not be getting this again. May not use applebees at all. read more

Applebee's Grill + Bar - Bourbon chick and shrimp with garlic mash - American Near Me - Douglasville, Georgia

Online order supposed to be ready at 5:01, its 5:25 now and I just nowhave my order. It is not crowded. I count 19 customers and 6 waitstaff, 1 bartender and 1 manager. My order is not big or complicated. Just two burgers and a spinach dip. When I get home the french fries and spinach dip are cold. I live only 5 minutes away. read more

My husband and I went to this location today 02/20/26.., great food, great drinks, good service had no complaints.., BUT when we got home his cc was hit with a $408 charge ontop of the $80 we spent there......., Now I'm not saying our server scammed us but SHE SCAMMED US!!! CC shutdown account shutdown for fraudulent transactions. Take cash don't use debit or cc or you gonna get scammed. Can't trust ppl for shit nowadays read more

Went a few weeks ago to the Douglasville location for a dinner pick up at 6PM on a Friday night. I had heard advertisements about new offerings on the menu and we decided to give it a try again. Not going to write a lengthy review so here's the gist: The restaurant smelled of old mop water and stale air when I walked in and the hostess was not very welcoming. My Order was ready within 10 minutes so with me arriving on time that was within reason. Arrived home and the portions were small and the food did not look anything like the photos with the ingredients being sparse. I really liked Applebee's 20 years ago but the last 3-4 times have just been a disappointment. Unfortunately if the restaurant closed I would not notice. read more

Slow slow slow worst place to pick up for doordash. They always take at least over 15 minutes past the pickup time. Worst customer service when u need help u get none when ur waiting on food and you don't need help everyone wants to ask you for help. I hate this place with a passion read more

Went for dinner last night. The food isn't as good as I expected but wasn't completely terrible. I'm my opinion, Applebee's is now just a go to spot for appetizers and maybe drinks if you like kool-aid . I didn't eat most of my salad and the manager was more than accommodating and understanding. Our server was new, but still gave us good service. She was new but I would love if she wrote things down to avoid forgetting. Service was not the problem. It was the food. The baby back ribs were dry and mostly bones. Also ordered The four cheese Mac with the honey pepper chicken tenders. The chicken tenders were great, the pasta was incredibly terrible and unseasoned. The strawberry balsamic chicken salad was too tart for me. I also ordered the new Tipsy Shark margaritas. It was sweet and wasn't strong at all. It reminded me of good Kool-Aid. Wouldn't get it again but can't complain because it was only $7. However, we really enjoyed the appetizer platter that came with spinach dip, boneless wings, cheese sticks and quesadillas. Won't be back anytime soon read more

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I don't know who is in charge of this location, or who the management staff is. Whoever is in charge needs to hire a lot more staff who are willing to work their designated shift. We arrived on a Sunday evening. I was excited to see a few cars in the parking lot because I took that to mean that there would be no wait. I was sorely mistaken. Upon entering the restaurant, there were very few customers, and a restaurant full of empty tables. However, the host informed us that there would be a 20 minute wait. We quickly assessed that there had to be a lack of staff because there were plenty of empty tables. As we waited, the host informed us that there was only ONE server for the entire restaurant! We saw customers come in, wait a few minutes, and leave when they saw the lack of staff. Yes, this Applebee's lost a lot of potential business from what I could see because of a severe lack of staff. Just as we made a decision to go to another restaurant, the host told us that our table was ready. Our table was not ready because the host cleaned the table as we stood and watched him put the condiments back in the container on the table, and watched him wipe the table with his shirt sleeve. By the time we were seated, a second server was added to the shift, and he was our server. Our server provided great service. We placed our order, and received our food in about 30 minutes. Our food and drinks were good. Despite the lack of staff, our experience was ok. However, if management doesn't pull it together to fix their staffing issue, I don't see this location lasting for too much longer. read more

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I really wanted to give them a chance despite the low score. Came in on Father's Day. Got seated very quickly. The hostess "Anna from Atlanta" was funny and sweet. Our waiter Bobby, very soft spoken and sweet. My daughter received her food first. Kids chicken Alfredo and a strawberry and yogurt. She enjoyed it. My fiancée and I both had the all you can eat. I grabbed the riblets and fries and he had the shrimp and fries. I mean how can you mess up shrimp and fries right? So they were ok. Now as far as the riblets, they had a weird burnt taste. The riblets you can tell weren't burnt themselves but tasted more as if the grill they were cooking on was burnt. The cocktail sauce taste as if it was spoiled or definitely been left sitting out for at least a day or two. Lastly the ambiance was nice, typical Applebee's. Now I will say even though we got seated quickly, they must of only had one person cooking because it took almost an hour just to get our food. If I come back it will ONLY be for finger food and drinks, honestly. read more

The food was yummy and the service was good but the atmosphere needs some TLC. I ate gluten-free without getting sick. read more

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The food was cool and horrible service.!!!!! And bad workers and to long of an wait for food to come out

Good choice for a casual night out. The appetizers are good, with the boneless wings and quesadillas being particular standouts. Their drink specials are also prettygoodas well, offering a variety of tasty options at great prices. read more

We waited to be seated in a dirty empty restaurant. We needed a few minutes to look at the menu. It took forever for the waitress to come back. We ordered and waited, and waited, and waited. People who came in after us were served, ate, and had their bill. We told the waitress we were running out of time since I had an appointment. She went to kitchen and was just standing there. We put money on the table for the drink and left. Very disappointed. read more

This Applebee's is horrible. My husband, my son and I went to this location only because the Thornton Rd location is typically packed. This one was very slow. 3 tables (only 1 in our servers section when we showed up), about 3 bar guests, 2 servers and a bartender. Other careless employees wondering around. We stood waiting to be greeted for about 2 minutes, finally the bartender came to greet us and led us to our table which we then stood there while I'll table was being wiped by the bartender. The whole time, our server was sitting a booth and a table away on a tablet, chilling with her friends. We sat... While watching her sit there, we waited 10 minutes for her to actually stand up and acknowledge us. At this point we knew what we wanted. Her name was Kendra. Kendra took our orders, and left the table. We finally got some waters then waited for our food. After about 20 min, another server walks by and says, "Kendra, your food is in the window". Kendra then sits there for another minute goes to the back for about 2, then comes out with our food. Our fries were cold but everything else came out Luke warm. Aside from my son's quesadilla, that was the only hot item. We usually don't send things back so we just asked for the check upon the arrival of our food then we ate. Food was good. Service was lacking, she clearly didn't care about her job. Management was hardly ever on the floor and when she did come out, she clearly didn't care that her employee was sitting down on a tablet with her friends while she had guests.. I'm a FOH manager at a restaurant in Colony Square with years of experience serving and bartending... my husband is a bartender at a restaurant in Buckhead with years serving and bartending in this industry. She easily could have received a higher ticket plus a 25%-35% tip from us. If the service was above and beyond we would have tipped her the bill. (Tip the same amount as the total) but instead she received $5 from us. I wanted to leave her $10 because I'm too nice but my husband reminded me that we're paying for service and that of which we really didn't receive. We work for nice restaurants but like to eat at Applebee's and show love to the people in these type of restaurants because most people don't tip well in these environments so we try to be the blessing for people. But today, we couldn't. This Applebees needs to close, it's a waste of space and management needs to do a better job at training the service staff to put their guests first. read more

If I could give negative stars I would. This place had literally 6 people in it. The service was really bad. I cannot even explain why! I know i will not come back! The bacon was left off my sandwich and my husband mash potatoes were cold. read more

I took my son to Applebees because he had gone over the top helping blow leaves on our lawn today. His reward was to go to Applebees we entered there were easily 40 tables open we were told we could sit by the bar after waiting 30 minutes then told he couldn't serve us. So we went back to waiting till a manager sat us. We waited another 20 minutes . There were three servers a manager a bartender and other staff there. We were ignored. After 20 minutes we talked to the server serving the next table she asked who sat us, she was pulsed the manager did that . We left and are enjoying a. BLooming onion and steak at Outback down the street . Douglasville Applebees you seriously need to look at why you are in business . read more

Applebee's Grill + Bar - Bread at Outback because you refused to serve us . - American Near Me - Douglasville, Georgia

The customer service was AWESOME!!! I have been here many times and this time was the BESTof the all. The greater Anna was very friendly and helpful. Megan, the server was top notch and Chuck, the manager was working just as hard as his staff to ensure everything was running smoothly. The place was clean and we did not have to wait long for our food. . read more

Dirty and SLOW!!! Took over 30 mins for two waters. Never received our drinks from the bar so we left.

Julie C was an amazing service woman. She made sure my boyfriend and I were well taken care of. Very kind and knows her stuff! I would come back just to see her. read more

SLOW!!! Came in on a Sunday and the hostess should've given me the indication to go ahead and leave. He awkwardly greeted us and had a blank state for most of the interaction. He asked where we wanted to be seated and then sat us in the opposite of that. We were initially served by Heidi who is also the bartender she was pleasant and friendly but obviously in a rush for an impatiently waiting filled bar (NO ONE had drinks). Then another server came to our table and took our food order. The drinks we ordered with Heidi didn't arrive until 25 minutes after being seated. I ordered the shark bowl which was sweet but yummy. So if you want a strong drink avoid this one hut if you're a sweet cocktail person give it a go! After another 10 minute wait and still no food we closed out our tab and left. I called the manager over to make her aware of my complaints and she graciously apologized while stating how understaffed they were. We won't be returning. This was a mother-daughter date gone wrong. read more

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We happened in on Sunday after 9pm. One of the only places still open and serving food, after a long day traveling. Megan R waited on us and really personalized our service. The restaurant is clean and the staff are courteous and kind. Highly recommend this restaurant just outside Atlanta. read more

If I could give this negative stars, I would. We came in an hour before closing and already looked at the menu and knew what we wanted. Took 20 minutes for drinks while the bartender hung out with her friends. 30 minutes to get the ticket with no one looking our way after we got our food. Waitresses were not attentive to us, only their friends and walking in and out of the store with their friends and phones in hand. One waitress also had AirPods in and walking right past us as if we weren't even there. Food was okay but the service was horrible. They were also playing horrible/inappropriate music on the speakers. It felt like we were in a club. We were not impressed by any means. read more

They always take forever to make food. If your really hungry I wouldn't suggest you go to this location. If your a doordash driver or Uber eats driver prepare to be ignored and wait a ridiculous amount of time for your pickup. read more

This location needs to go away. Horrible service. Long wait times despite the restaurant being empty. You can't use Covid as an excuse anymore. read more

We got a gift card for Apple bees and were excited to come back as we hadn't been in a long time. Man we're we wrong! My husband got the "Breakfast burger" missing bacon.... loaded potatoes for his side were also missing bacon- both of which the server said neither cane with bacon (wrong)! My sons kids meal (Chicken taco) was missing lettuce and tomato and again when we asked the server where it was he said it didn't come with it- wrong again. My baked potato was cold, steak was good for a sirloin but to top it off (sirloin comes with 2 sides) I ordered soup as a side and was up charged $4.49 for soup without warning!!! Oh and they just substituted fires with it without asking (so naked potato and fries made sense to them??). The server was nice but downright sucked. Managed comped us $10 off our bill but considering we were overcharged $5 it was a moot point. We won't be back read more

Applebee's Grill + Bar - American Near Me - Douglasville, Georgia

I haven't been to Applebee's in over a year, I will give them a try again, even though my last several experiences have all been terrible. Ugh! Why do I even try with this place any more. I am currently sitting in the car side to go parking space waiting for my order that was supposed to be ready 15 minutes ago. I called inside the store a little over five minutes ago. I bet I have enough time to write this review and I will still have to walk inside the restaurant and check on my food. The sad thing is, this exact same scenario happened to me over a year ago. I called the manager and spent plenty of time complaining about it to which they were extremely kind. It looks like they still have not found a solution to their terrible service. Why exactly is there an app to order car side if they never ever deliver it car side without a person having to call or walk in the restaurant? Last time I placed an order to go, the food was terrible and overcooked and was over 30 minutes late. I actually had to call the store multiple times and finally walk in to get my order. When I walked in the restaurant I had to wait over 20 minutes to get my food after already waiting in my car more than 30 minutes. I placed my order through the app this time and was told it would be ready at 5:45. It is currently 605 and after calling 10 minutes ago it looks like I'm going to have to walk in the store again. I apologize for writing a review that seems to be the same rambling over and over, but it seems like that's the way it goes with this Applebee's. Terrible service, rinse. Repeat. I'm not sure why I even bother. read more

We have tried to eat here 3 times in the past 2 months. Each time the wait time was well over 45 minutes; it ain't that good. However, tonight looked promising; not many cars in the parking lot, and only 2 parties waiting ahead of us. We were told at 8:53pm that it would be 10 to 15 minutes. At 9:35pm we decided to walk out after the manager told us his servers were capable of working more than 1 table at a time. That was clearly not the case in the almost 45 minutes that we sat and observed the activity. There were more people ordering take out than eating in. Guess this is the new normal along with higher hourly wages that give servers no incentive to hustle at all. T.I.P.S. (To Insure Prompt Service). Guess I'll truly be tipping based on the service from here on out. Marking this one totally off my list. 4th ball and a walk. If I could give Zero stars, I would. read more

please don't go here the service was awful. We sat 45 mins and didn't even get offered a drink. The manager could here people complaining instead of helping he continued to peek from behind the back. That experience soured what was turning out to be a good night read more

This use to be one of my favorite go to restaurants. Not anymore!!! They are extremely slow! There are a few workers that are not wearing masks or wearing it properly. One guy came out from the back without a mask and chatted with the bartender. There are two wearing them over their chins! One of the waiters delivered our food and his mask was over his chin. His nose and mouth was not covered the entire time I was here. The delivery drivers were allowed to come in and sit down without wearing masks. I'm very disappointed. The food was just ok. It's lost it's touch. We won't be back. read more

Sit at the bar and ask for Megan she will take care of you. She always give 5 star service even if its not her table!

The only reason they get 2 stars is because of our waiter. He was so very nice and made sure we were ok throughout our dining. We decided to come here for drinks and appetizers. Man I kid you not we got here at 11:49 and did not get our drinks until 12:45 and then the damn drinks taste like water. We wanted to send the drinks back and the manager came out. She apologized and made us some more and even took them off our bill. The drinks were better but not that good. This will be my last time visiting this location. Oh yea before i forget the food isn't that good either. Don't waste your time! read more

Applebee's Grill + Bar - Late night eats.... - American Near Me - Douglasville, Georgia

The service is horrible it took over an hour to receive food. Asked for the manager and no one ever came. It has been years since I've been and was hoping there were changes, sadly to say I won't spend anymore money at this establishment. read more

This Store is just the worst place to be Drinks that's like Kool Aid. Manager does not have a ounce of customer service, They don't care about giving you a good experience. Stay away from here. read more

Waited for an hour for food; food was fine once we got it. It seemed as if one waiter was handling all tables despite seeing multiple employees. read more

The service was awful and the food was just as bad. We waited to be seated while 3 employees were sitting around the bar looking at a phone laughing, they made eye contact with us at least 3 times while we stood there. The food came and my chicken was burnt, my kids chicken tenders had no chicken in them. We sent the food back, 2nd order was slightly better (looked like nuggets rather than fingers). Server disappeared for well over 30 minutes while we waited for barbecue sauce, he finally comes out of the bathroom laughing, there were no employees on the floor they were all hanging out in the kitchen. After waiting another 15 minutes, I got up and went to the kitchen so I could pay my check and leave. Horrible!!! I see why they have a 1.2 yelp rating and the parking lot was empty. read more