Been coming to this specific location for over a year now, each visit can be specific due to who is working. I can say from my personal experience that every time Peter is there he is spot on with customer service, always helpful to his best abilities and provides excellent customer service! If anyone comes down to this location while Peter is there give him a big shout out because what can otherwise be a 3 star experience he always goes above and beyond to make it a 5 star! Much love and great job Peter for always being great! read more

Went to try the new brisket meat twice. And every time I try to get it they are sold out. Misleading advertising. Not a good look

This worker named Alyssa was very rude to me and my family, we came in after a long and busy day just hoping to order some nice food. When she was severing us she was extremely rude and was snappy with us. She made the whole experience suck. I could tell she was on something cause her eyes were very red. I have to say I will not be eating here ever again, this place is horrible you have terrible workers, I think you should fire this worker this isn't the first time I had problems with them being extremely rude And disrespectful to me and my family, She even got upset over the fact I wanted to buy some extra rice for my little girl. She made my daughter cry on the whole car ride home, she even called the lady scary. it broke my heart, I have never seen her so terrified. I'm telling everyone I know not to go eat at this place. I will only be back once she is got from this establishment. I hope you read this and fix you food establishment, and your workers. I will be praying to god for you. And the food gave us food poisoning! this was probably a bad coincidence but I do not think so! Place was really dirty as well. The bathrooms was Horrible! read more

Great smiles and Great Food choices. Service kind, friendliest and professional. Eatung inside the restaurant was enjoyable friendly family environment read more

Horrible experience, and didn't appreciate the attitude from a worker, name tag [Alyssa] will not be coming back

I usually only get the large box of chicken teriyaki. The polite young man preparing it for me fixed it and closed the box. The young lady next to him opened it before I could pay and started taking out pieces of chicken. I asked her "what are you doing" she.said he gave me to much. I understand that you may have a measured amount to give but the box was already closed and ready to be paid for. That didn't look right nor did I appreciate it. It was tacky. Because of that I will be going to another Panda. read more

This three star rating is for the employee that had excellent customer service skills! If all of the other employees had these same skills this rating would have gone to four stars. Food was standard Panda Express nothing fancy. Service took less than 10 minutes which was a plus also! read more

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I visited this location while on a business trip around 6:30pm for dinner. Upon arrival, I noticed a very long line at the drive-thru and inside. While being the 6th customer in line, I overheard one of the staff telling a customer that they are out of fried rice. Not that I like nor was going order the rice, I thought to myself how do you run out of fried rice. That's like Chickfila running out of chicken. So at that moment I decided to approach the counter to see exactly what entrees were available.....ONLY 3 excluding the Chow Mein. It was beyond me that literally nothing was available to order. I immediately walked out and took my chances to visit Sapporo Japanese Restaurant for the first time and I was not disappointmented. After reading everyone's negative reviews, I'm relieved I dodged a bullet. read more

Always fast and friendly at this location. The servers are patient and helpful. The restaurant was clean and the food was hot. I enjoyed the sweet fire chicken and the chili crisp shrimp with fried rice and chow main. The portions were really good. My only critique is that some of the rice was hard. Perhaps I got some that had been sitting for a minute. read more

Panda Express - Build Your Own Bigger Plate - 2 Half Sides - Fast Food Near Me - Douglasville, Georgia

Drive thru line is hella long during lunch and dinner time so I walk in instead. Much faster anyway. Same quality as other Panda Express. Staff is too busy serving customers and neglected that the trash bins are full. Other than that everything is good. Staff are nice and organized even though they are busy. read more

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Today Nov. 20, 2025 at about 1:30/1:45pm, I was waiting patiently in line when I noticed the cook (a short white/asian) lady standing over some running water and a colander pulling broccoli from somewhere with her bare (un-gloved) hand, placing the small pieces of broccoli in the colander until full, then she went to the freezer pulled the handle (no gloves) and proceeded into the freezer. While inside I watched her move several containers around, come back outside the freezer, and went back to the broccoli, running her hands through it as if it was stimulating. I don't know. but what I do know is: SHE IS VERY UNSANITARY. I spoke with a manager in regards to "no gloves", she said it wasn't part of Panda Express's policy. Not even after COVID!!! Stay away from this Panda Express (DOUGLASVILLE CHAPEL HILL RD) especially if you see this person working the stove. She's a dirty lil cook. read more

I just left one of your Panda Express locations, and to say I'm frustrated would be putting it mildly. I walked in expecting to grab a simple meal -- nothing fancy, just something decent and consistent. Instead, I was met with an absolute mess. First off, how does a restaurant like Panda Express run out of white rice? That's literally one of your core staples. It's in nearly every combo you serve. But it didn't stop there. You also somehow had no orange chicken available -- arguably the one item most people go there for. That's like going to Starbucks and being told they're out of coffee. And to top it all off, you weren't even accepting card payments. What year is this -- 1980's? Are we supposed to just carry cash around and hope for the best? Between the missing food and outdated payment options, this was an embarrassing experience and a waste of my time. I've honestly had better service from gas station food counters. If this is what Panda Express is becoming, then you've lost a customer. I suggest you figure out how to keep basic inventory in stock and your payment systems functional -- or don't be surprised when more people stop showing up. read more

Made a mobile order, Spring Rolls fried rice, teriyaki chicken, and bejing beef. Requested plastic ware, napkins, teriyaki sauce, soy sauce, and sweet and sour sauce. I received none of the requested sauces, napkins, or plastic ware! ONE! ONE piece of teriyaki chicken!!! Without sauce, mind you! Not happy! Don't order from here! read more

I don't even eat Panda Express, but my boyfriend wanted to go. The food was severely undercooked, Rice and the teriyaki chicken specifically. When we went most of the main dishes weren't there and there was a wait. The wait is understandable if the estimated time was some what true. Plate was made incorrectly and the portions were lacking. The workers were nice though read more

I Ordered Teriyaki Chicken And It Tasted Like I Bit Into A Piece Of Rubber. I Literally Threw It Up In The Parking Lot Of Panda Express, It Was That Bad. The Service Was The Only Decent Thing About The Experience Because They Ultimately Gave My Entire Family Food Poisoning. read more

Absolutely horrible. 4-15-23 visited for an early and quick dinner. Undercooked rice, raw and barely cooked super greens, the orange chicken was way too sweet. Time for new management or just pack it up and create a new business - My wife was violently ill after this evening's visit. read more

Panda Express - 10 cars deep with 5 additional cars behind me. April 18, 2021 - Fast Food Near Me - Douglasville, Georgia

I understand it's the week of Christmas, but the two ladies upfront were extremely rude and clearly did not want to be there, short tempered and short with other customers... ask for a large drink at checkout and she handed me a kitty size. Thankfully, she didn't charge me for it or I would've had an issue. read more

The drive through is always backed up here, and that's because this is the best Panda Express around. Friendly helpful service and HOT food. This is t the place you remember in the mall 20 years ago! read more

We have a new manager. This location is NO longer utilizing all the ingredients. They are using cheap spices instead of the normal Panda Express ingredients to cut down on cost. I purchased food today and it was cold, you can tell it had been sitting out for a while. The customer service is horrible. Forgive my description of staff, but you know who you are. There is a white male working the front counter. He's working so hard, training, preparing orders, and check out. While his staff members are working NOT to prepare order, sad. One representative spends all day writing on the container instead of assisting the next customer. Question, where are you going to work if you cannot serve the next customer. If serving requires training, we have a BIG problem in America. How do you fix your own plate at home? The same skill set is needed at work. But at Panda Express this require training. The young lady with the red braids should have been the manager. The food was better and HOT. She knows how to server here customer and ensure they're coming back. The young lady in the back with the grey color contact. She's been there a while. Know her customer and serve fast, in and out again in and out. Not 20 minutes and there is only 2 people in line. Please make necessary staff changes. Start with a COOK, can we have a decent COOK again. Change in leadership is needed IMMEDIATELY TO INCREASE SALES AND BRING BACK REPEAT CUSTOMER. read more

im here from out of state and normally love panda express. i ate here and got my usual orange chicken and a few hours later i started getting feverish and nauseous, threw it all up not long after and am still battling the remnants of what is definitely food poisoning. definitely would not recommend eating here if you want your vacation to go smoothly. read more

I don't usually eat Asian cuisine so had no intention of ordering anything when I stopped by here with my husband. I don't like rice so that was that. Believe me, my husband has tried to get me to eat all kinds of rice. On this day, he convinced me to try a bowl with chow mein noodles and black pepper chicken. No rice so I was cool. In light of my digestive issues related to chemo, my husband asked the manager if they would make my dish fresh to order. The manager was very empathetic and politely instructed the kitchen staff to do so. To be honest, all of the staff was kind and customer friendly. When I received the dish, it was steaming hot and looked scrumptious which is something I don't say often these days. The dish was a bit spicy but delicious nonetheless. I thoroughly enjoyed the flavor. I picked out some of the onions to tone down the heat which seemed to work. I am so happy to add another dish to my selection pool. The Douglasville location rocks! Thank you. read more

Panda Express - Build Your Own Bowl - Chow Mein and Black Pepper Chicken - Fast Food Near Me - Douglasville, Georgia

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Pitiful! I have never had Panda Express this bad before and I've had it coast to coast. Management might want to schedule a major staff meeting to retrain and up the quality control before corporate sends a secret shopper or the health inspector pops in. Grey looking beef. Hard chicken. Not enough meat in the string bean chicken. Yellow old broccoli and old frozen shriveled peas. My husband brought it home, I would have walked right back out the door had I seen it there in the case like this. read more

Panda Express - Pitiful frozen wrinkled peas. - Fast Food Near Me - Douglasville, Georgia

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This is an update to previous post for the Chapel Hill Panda Express: I was actually contacted by the manager later that evening. He refunded my money for the whole meal. I appreciate him doing that, even though it was only one mistake in the order. It was a surprise to have him call back and a nice gesture to refund my money. read more

Panda Express - This is fried rice, Not Beijing Beef. Not happy - Fast Food Near Me - Douglasville, Georgia

Let's not forget this is basically a Chinese restaurant out of a mall but stands alone & has a drive thru. I normally go inside because it's easier to look at what is there & it's fast. Let's get real though... This is Douglasville. You shouldn't have five star expectations for a fast food Chinese restaurant or any restaurant out here, really. Anyway, my boyfriend and I went in around 1pm on a Tuesday. Few people still having lunch, and most of the entrees were still available but a few were empty.. which is expected since lunch rush is technically over. Everything was clearly labeled, you can get a bowl for like $6 with one entree & one carb, or $7 for 2 entrees+carb, etc. Each entree has a chili pepper if it's spicy & a tag that says premium +$1.25 if it costs extra. I used to live in Douglasville and I was there when Panda Express was built & there was always an icon for upcharges. I don't expect the cashier to tell me something that's labeled. I ordered sweetfire chicken & Beijing beef, both labeled as spicy but they arent enough to cause alarm. They give you 1-2 scoops per entree which is a ton of food for under $10. That's an awesome deal ... Not sure why people complain about this place. The food tastes just like I'd expect for Chinese fast food. Noodles are dry but rice looked fine. If I wanted high quality Chinese I'd have to leave the city. read more

Panda Express - Sweetfire chicken, Beijing beef, chow mein noodles - Fast Food Near Me - Douglasville, Georgia

Just went there tonight it's a Tuesday night at 8:30pm the staff was horrible didn't even know that they pulled us forward to wait 10 minutes for a veggie spring roll. Then the food got cold and they refused to remake our order due to closing. When it closes at 10pm. Then the inside was an absolute mess. Workers were just standing around talking and walking in and out of the building to go into the McDonald's next to it but didn't even bother to recook our food. I REPEAT DO NOT GO HERE! Go somewhere else. read more

They always ask for donations but when you pick up your order they never say thankyou

Every time I come here, there's always a wait on food regardless of what it is. I asked if I could get a drink while I wait and was told it would be charge. Last time I came , they gave me a drink with no hesitation. They either need more employees or need to be more considerate with people that are willing to wait on food that should be made. read more

I frequent the area where this Panda Express is located very often. I always it but never eaten here until today. My nephew who is 15 is here visiting from Chicago. He loves Orange Chicken. What I remembered from going to Panda Express in the past is their most popular dish is the Orange Chicken so I figured I'd bring him here. He ordered orange chicken and Beijing steak with a side of noodles. I didn't intend to get anything but after I tasted his chicken and steak, I jumped back in line and ordered a 2 meal plate for myself ! I had the orange chicken with beef and broccoli with a side of the super greens. Everything was very FRESH and HOT. The orange chicken was crispy tossed with just the right amount of sauce. The vegetables were fresh and crisp with the perfect amount of fresh crushed garlic. The beef was very tender. I had to wait a few minutes for them to refresh the orange chicken which was not a problem. The gentleman who prepared my order gave me a complimentary drink for the wait which I thought was very nice. All of the staff were very friendly. The restaurant seating area was very clean which is always a plus for me. The cooking area and food display areas were very neat, clean and in order. I look forward to going back again. So bummed I didn't take photos. Next time for sure! read more

I drove with a truck and trailer stopped for a meal and they wouldn't take my order at the door. I explained my trailer wouldn't make it and the manager said i can use a delivery service. So I'm supposed to spend more to get delivered in there parking lot. She was disrespectful and acted as if i was waisting her time . I also told her we had two disabled vets in truck we where ordering for and she said i can leave . So i ask that all veterans stop using this panda . read more

They really can't make a claim to be fast food. The staff here lack any sense of urgency. From third in line inside the store... took over twenty minutes to whittle their way down to me. Half the pans were empty, wound up having to substitute two out of three parts of my entree to accommodate their outs (or wait another ten minutes). In all honesty, could have gone to a full service restaurant and been fed sooner. Have been back several times - there is ZERO change!!!! They are consistently out of entrees every single time I go - they are NEVER ready! I have been here thirty minutes before a rush, during a rush or after a rush - they are always ill prepared to take care of customers. I have to wait about 70% of the time for something. About as bad as any Panda Express I've ever been to and they seem to be committed to this path read more

This damn lemonade was water down ass hell wtf water down like some of ya momma coochies get it together thank you or I will call corporate fyi my damn chicken was cold ! read more

At 11/13/21 8:39pm I placed a order in the drive through line and payed then drove off and pulled to the side. I ordered a bigger plate with rice but only see 2 sides and rice so I drove around and told them what happened the lady at the windows was helpful and wanted to make things right, but the manager or whoever she was working beside had an attitude like I was in the wrong and refunded my money instead or asking would you I like the Side I paid for THIS PLACE NEED TO GET IT TOGETHER read more

The wait here is always so long it's ridiculous like why are they never ready,? they take the express out of panda. Come on guys. I keep trying to give them a chance because it's one of my favorite places but it's so sad and an annoying to wait 20 mins before you get to order read more

Great, attentive customer service. Food was hot and fresh. Syrup in the soda machine was refilled as soon as informed. Clean for the most part (raining outside and people were walking in/out). We ate most of the food before remembering to take a pic. read more

Panda Express - Fast Food Near Me - Douglasville, Georgia

The only thing I can say is that the food is HORRIBLE NOW!! No flavor whatsoever, it's like eating paper! I got the angus steak and honey walnut shrimp, which was over-battered and soggy! The steak had 0 flavor, the rice was over-cooked and soggy, hell the grilled onions and peppers was the best thing on the plate! This place used to be so good, now it's just nasty!! Never again!! read more

Very disrespectful place can't get your order correct then when you say something to them they act like your bothering them If i where you i would not dine here read more

I've visited about 2 or 3 times and they are always out of food. Seems they have to sell everything in each pan before they replenish. Always a wait. They are friendly but no improvements in service. read more

Great food. The staff is friendly. Their usually pretty quick. I would recommend this restaurant.

Make sure you check your order before leaving if you're going through the drive through. Stopped by here today to grab some food before heading to the park to have a picnic. Got to the park and realized we weren't given utensils or napkins. I then go to eat my food with my fingers and notice that my Broccoli and beef was all massive pieces of broccoli and 3 tiny pieces of beef. They shoved it in this little tiny side container. Will definitely be making sure my order is correct before leaving next time. And to add on to all of this. As i was taking pics, I noticed a piece of hair on my shrimp ‍ read more

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Well, we're back to being managed terribly. In the drive thru and find it would be 3 min on orange chicken. So I say that's ok. There are 3 cars in front of me. 3 plus minutes later i'm at the window ready to pay, then they tell me it's 3 min on orange chicken. I say you said that 3 min ago. I say I'll wait but i'm not pulling forward because EVERY TIME I've pulled forward to wait for food at this location I've been made to wait 10 min or more. They never discount anything for making you wait and always take longer then they tell you. I've had it with this location. The #1 SELLING ITEM ON THEIR MENU and they're running out!? That should never happen. This place can no longer be considered fast food. And I'll not visit this location again. You've lost my business. read more