So I guess I just can't get enough of bad service. I choose to stop at this Crystal because it's convenient for me between home and work but honestly, I just need to give it up. I went this morning to simply get a bacon egg and cheese sandwich I wanted my egg scrambled with cheese. The cashier proceeded to take my money for the order. I confirmed with her that my cheese will be scrambled in my eggs. She yells back to Cook please grammar her cheese and eggs so she can just tear up our grill. I confirmed what she said. I said I'm going to tear up your grill. She stated yes with the cheese on the grill I said just give me a refund cause I really don't wanna be inconvenience. SMH. I have no idea where they find their workers. read more

Chili cheese tots were so hard I couldn't eat them ! Customer service was HORRIBLE also

Went for breakfast on a Sunday morning. Several cars in the drive thru line, only one customer in the restaurant. Waited for at least 5 minutes to even be acknowledged, then we gave our order, she did not put it in the system and did not give us a receipt. Food took 20 minutes and only the grits were warm. Biscuit was okay, eggs were cooked as asked but stacked on each other in the styrofoam container. Bacon was horrible tasting. Didn't have any individual milk containers but pour from a gallon jug into a cup. Food was a C-, customer service was a F. read more

customer service is absolutely horrible. Staff cant control their attitudes and tones. The server had verbally harassed us for a small mistake I didnt even make. Overall, if you want good service, do NOT come here. read more

The service sucks ,went at 6am to get breakfast see the staff thru the window and didn't say anything,so try again at 6:30 and Same thing staff never ready.do better just wanted some sausage gravy tater read more

Stopped here on our way home and really enjoyed the food... The Star Wars made it self was disappointing as well service.Only two employees & they didn't even come to the counter to take our order. we had to yell through the kitchen. The woman working the drive through was cussing up a storm about how long the line was and that she is so "f'in" tired. The elderly woman was kind and super helpful. The chicken sandwich was AMAZING! The food was over all good. read more

See all

Absolutely disgusting burgers at this Krystal. I try and give them a chance and returned for dinner last night. Burgers were cold and the meat tasted foul were I spit the bite out and threw the food in the garbage. Not getting me sick. They were out of fries and said we only have totes. Well i should've said no thanks because the totes were over cooked and greasy. I love Krystal's but for some reason this Krystal has it own flavor going on and it's nasty. Please don't waste your money eating here. The restaurant look dirty though the drive thru window. Really don't waste your money here. They need to close this location down! Funky tasting meat on their burgers. Disgusting!!!!!!!!!!!!!!! read more

Wow the worst experience of my life. The person taking my drive thru order must've been high bc I kept telling her I wanted a 24 piece pack, half cheese and bacon, half just as it is/ or plain. She did could not comprehend shit. I've ordered here plenty of times and I even checked online to see how much my order would be. I am beyond pissed that this lady didn't give me 24 pieces that I wanted bc she said they didn't have that, she kept saying "I don't understand you. You half with bacon and half with cheese? So you want 6 cheese and 6 bacon?" And I kept repeating myself. I also told her I dont want any combo yet she still added combos. And on top of that she just over charged me for something I didn't want!!! Get new workers bc this is ridiculous. I will never go to this location ever again. I tried calling the store and no one was answering. Word of mouth is the way to go so I will definitely let ppl know not to ever go to this location. After 1 hr, I got a hold of them and the manager started arguing me that plain means just bread and that online prices are discounted so that's why it was cheaper and that the person on the intercom didn't understand "piece" that she thought I was ordering wings bc you need to clarify you're ordering BURGERS. I kept telling I'm disappointed that I didn't get exactly what I was ordering yet she said I got what I ordered. So at that point I asked for corporates number. This manager was so unprofessional. I am so disgusted by her demeanor and unprofessional approach to situations like mines. read more

Krystal - Burgers Near Me - Douglasville, Georgia

See all

I was just served an entire bag of stale and dried out burgers today. Going to order this again tomorrow and offer today's receipt for payment. All 12 burgers are stale and dried out. It's like they were cooked the day before! read more

See all

Terrible service, you have to wait 10 minutes just to be noticed @ the drive thru! Orders are very frequently incorrect with no utensils.

I went to this place this evening, because I was craving a late night hamburger and fries. I went there at 10pm because it said it was still open. I waited in the drive-through line for about 5 to 10 minutes and then somebody came on and told me that they were out of everything. Really? They had just served the car in front of me. They told me it was gonna be about Another 20 to 30 minutes before they could serve me so I left...hungry read more

I went here several times I. The morning before work,at 6:30am,they are never ready for opening, they are rude,I went thur drive thur one time the cashier was talking to someone and act like i was disturbing her conversation, I went thur another time said no cheese 4 times,on my breakfast sandwich, what they do put cheese they need to close this place down and hire no people or don't open back up read more

Extremely rude drive through workers. All have attitude problems and raising their voices at myself and my husband simply because they cannot hear. On top of that i am currently waiting 7 or more minutes for my food. Will not return. read more

Horrible attitude from staff. Been here three times and every time I find black hair in my food never will I eat here again.

20 minutes for 3 cheese Krystals. And I was the only customer at 11:30 AM. The staff is so uncaring and unprofessional Pathetic....... read more

Stopped by Friday night about 8:40 and purchase a #1 with some cheese, totaling $7.52. Drove to the pay window and gave them my gift card. A young man came to the window and told me the manager said they don't take coupons. I explained it is a gift card. The manager came over when he was called by the young man, and tried to help the young girl at the register, then walked away. The young man told me the manager said they weren't taking gift cards. Went back and forth in an attempt to understand, but finally thanked him and drove off without my food. I understand some franchisees have the option to make their own rules on some things but not taking a payment? Still don't understand. Come prepared to pay cash if you patronize this establishment. read more

Horrible service. Person working drive tru has a horrible attitude. Messed order up and got smart about it. Food was horrible! I will never patronize that restaurant again. read more

Horrific drive through experience, staff just did not want to serve us at all, were rude as hell and tried to convince us to leave telling us that they're not serving food yet? My mind is blown I've never had an experience this bad, just close the store if you don't want to serve people! I just don't get it. read more

I love Krystal's, what can I say? Yes they are not the best tasting burgers and of course, not very healthy but I love them and yet I do not know why I find them so addictive! Also their chilli cheese pups are excellent and their chilli cheese fries and very good. So if you are looking for some fatty, cholesterol filled and artery clogging food, this is your place and it is oh so good! read more

This has got to be the worst "fast food" restaurant in douglasville. I have given them multiple chances to get better but it hasn't happened yet. The best employee is the light haired cashier. Shouldn't take 30 min to get 4 Krystal's. It has happened constantly. Also close your back door, your letting in bugs.... read more

Literally every time I've visited this location or ordered delivery I've had to wait an extraordinary amount of time, or there kitchen is "closed" for cleaning. Who closes their kitchen at 4 pm??? Especially the middle of the afternoon! Fuck this location. They ain't workin. read more

What can I say my cheese krysals looked like my 2 year old made them. I ordered cheesy ranch Tater tot's with extra cheese no cheese a little bit of ranch that's not what I ordered. Then on top of that I called the phone number of the store. And the mail box is full. I am beyond disappointed and unsatisfied waste of money that I didn't have to spend but I was hungry read more

Been in line for over 45 minutes. 10:30am to 11:15am with only 5 cars in line. Just a simple #1 combo. Absolutely ridiculous. Several people have already driven off. Staff seems clueless and have ZERO customer service or communication. This isn't a tough business and only the drive thru is open. I love Krystals, but Managament has to do something about this team, or maybe management needs to be replaced. I doubt anything changes at this location based off previous customer experiences. read more

P1SS POOR CUSTOMER SERVICE!!!! Jamil is a horrible cashier he should be stocking and cleaning the parking lot and that still may be too much for his brain to process. The manager/shift lead Adrian or whatever they were calling her was too much of a coward to address the piss poor service I received from her staff of thugs that wouldn't know how to use a comb if they watched a tutorial. The fact that I paid for my order was only given a portion and told thanks only to leave and realize the poorly trained staff didn't give me all I paid for which made me have to return for even more rude service. I will be contacting corporate as well because the money I spend pays that staff and I work too hard for my money to be treated the way those Hoodlums treated me. If they didn't want to work they shouldn't have applied and that shift leader is a joke to say the least. I will NEVER spend my money with this business ever again. I hate To give them the 1 star they are totally Undeserving of read more

I love their chicken biscuit. Every time I buy a chicken biscuit it is always fresh. Service is fast and friendly. This is a good location with easy access. read more

I live in Minnesota and one place I miss is Krystal's! I was in need of Chili Cheese pups, stat! I spent four days in the area with family and I ate here THREE times. It did not disappoint. Not even once. It was fast, courteous and delicious. I even got my cousin from Indiana to love it too. Her exact words were "OMG! This is the best chicken sandwich I have ever had!" Something about Krystal's when you are hungry that always hits the spot. Wish we had some up in my neck of the woods but I am so glad I stopped while in your neck of them! read more

First let me say that I hate fast food, but sometimes it is a necessary evil. I actually visited this store about a year ago and it was horrible. The other day I went through and what a change. Seemed like a whole new staff. Everyone was friendly and very personable. The food was done right, warm and tasty. Not sure if they have new management or not but whatever the change is/was, it worked. Bravo! read more

Sorry to say; I'm am very disappointed with our food tonight!!! Spoke with Alexus (manager) to let her know that the Krystal were not what we were us too at this location;the buns taste as if they just came out the pack..... Yeah, I know that sometimes happens if not enough onion juice was used!!! Okay, well not enough was used and I've just wasted $$$ on something subpar!!!!!!! They don't care!!!!! Everything rises and falls on leadership ( ). Leadership fell tonight 6/27/16. read more