They may have been understaffed because unfortunately the place was filthy. We came in pretty late at night and were 1 of 3 groups there so it was not busy. The seats on the booths were covered in greasy handprints. The bathroom was filthy and the tables were not wiped down. The food was what you would expect but they did take a long time to the person taking our order was very nice though! read more

This Zaxby's was conveniently located along a strip of other fast food restaurants on our way to the beach. While it was easy enough to get into the parking lot, the wait was pretty long. Zaxby's where we are from typically take longer as a lot of their orders are prepared as ordered. But sometimes you want fast food to actually be fast and fresh. Hopefully they figure out a faster method before consumer tastes change again. The drive thru attendees were plenty of polite and the orders were correct. read more

Zaxbys - Chicken Wings Near Me - Defuniak Springs, Florida

Their cuisine is similar to Raising Cane's. We ordered the kickin chicken meal ("chicken fingers, ranch sauce and tongue torch on Texas toast") with an extra side of fried white cheddar cheese bites. The chicken was slathered in the sauce, which I wasn't expecting. The Texas toast was actually crispy, not like the soft texture of Raising Cane's. The cheddar cheese bites had the perfect crunch and cheesiness. Yum! I'd definitely dine here again. On a side note, Verizon reception at this location is weak. read more

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First time trying Zaxby's and it was okay. Not great but not bad. Compared to Raising Canes (because I LOVE RC) they would lose. The chicken strips are good but not as crunchy as I like. The bread isn't Texas toast it's more of like Texas toasts' thinner cousin with not enoughbb butter. The sauce is pretty good, I enjoyed that. Long story short, it's still worth trying, if there is no raising canes nearby and you want chicken strips. read more

Zaxbys - Meal deal - Chicken Wings Near Me - Defuniak Springs, Florida

Food was awful! Service was awful rude! Filthy table chairs. Will never eat at Zaxbys again

One of the best chciken joints around, chick fill a is good but it didn't meet the taste I want but zaxbys is amazing i wish I could drive because I would be a daily regular I highly recommend getting the kickin chicken while your here read more

I went through drive-thru and got a 5 piece finger dinner. The Cole slaw was very bland tasting. The garlic bread had a light toast on one side. No garlic or butter. Got no Zaxbys sauce in meal. I was very disappointed. read more

This Zaxby's reminds me why I very seldom eat out. This is awful. Food was cold and old. Never again..The only reason for the 1star is because the young man at the register was really nice... The bad part is I asked for fresh food. I guess my money don't mean a damn thing. The dining area was filthy. Garbage running over. Floors filthy. read more

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If it were possible I would give them negative stars. I was on my lunch break from work ordered the food and took 20 min. to get it. When I got back to work it was missing the coleslaw so I called and asked for the manager. She told me there wasn't anything she could do unless I bring back the food and the receipt. I couldn't do that because I only had a few minutes left on my lunch break. Oh, and the chicken was overcooked, dry, and rubbery. read more

Chicken was very rubbery. Front counter help acted like they just hate there job and watched a guy check the dining room bypassing trash on the floor and stuck his hand in the trash can to push the trash down and wiped his hand on his pants then walked back behind the counter to wait on other people. read more

Not impressed. Food was ok, place was dirty. Front of house seemed like they're inconvenienced being there. The guy in the back prepping food had long hair, no hat and no hair net. No napkins accessible. Every table needed to be wiped, but I had to ask for napkins so I could do myself. They forgot food so I had to wait to eat until the made the missing items to get to the rest of my family. read more

Yes it is a chain restaurant but my wife and I enjoyed their house salad. Wife gets grilled chicken- I love the fried chicken. The restaurant looks new. It's clean. Food is good. Seniors get a 10% discount. They gave us a large portion of salad. It's fast food at its best. It started as a 5. Sorry lost points on your bathrooms. Unisex they have three - one out of order. The one I used had trash on the floor and the floor was wet. read more

Restaurant is dirty, trash cans are all over full. Terrible employees just sitting around talking. read more

Zaxbys - Chicken Wings Near Me - Defuniak Springs, Florida

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Went here last night. NO lights couldn't. see the menu. Placed order for 2 orders of chicken and 2 large fries. Waited at least FIFTEEN minutes and get the order before driving off ... checking the bag NO fries. So I go back to the window and said, "we ordered TWO lrg fries and we did not get them".... so now we wait AGAIN. Yep, he came out with ONE box of small fries. So now we wait AGAIN. Some would say why upset, it's just fries. Well we're driving off and I open the fries the fries and they are way over done. I ordered the traditional wing bone in and a skilled veterinarian could have brought that bird back to life. So. for 2 10 pieces of chicken and 2 large fries and 2 beverages at 44 00 I should have had a better experience than this.... read more

Too much sauce on the classic Chicken sandwiches and the Cajun on the fries was very irregular.

This is the dirtiest Zaxbys we've ever been in. First thing you see when walking in the door is overflowing trash cans. Bathroom trash was overflowing and all over the floor. Person waiting on us acted like it was an inconvenience to take our order!!! We were there 4/2 at 5:15pm. read more

Ordered a Spicy Sandwich Club Meal with a sprite no ice. They hadn't refilled the syrup for the drink machine, so it was instead I received essentially sparking water with a hint of sprite filled with ice. The fries had absolutely zero seasoning, and the fillet selection for the sandwich was awful- it was almost entirely just fried skin. Felt like a school cafeteria meal, and honestly pretty dissatisfied with everything :// read more

I live 25 minutes from the Defuniak Springs location. I ordered food from the way home for dinner. My salad was missing the grilled chicken. I called up to the store when we found no chicken at home. The worker said to call back in a few hours and the manager would refund me. She was busy at moment. We found some pofolks chicken to add to it so we could eat dinner. I called back and spoke to Hope the manager. She told me there was nothing she could do because we didn't drive 25 minutes back to give her the bowl of lettuce... I was not told before hand it had to be returned. And we had to eat dinner. She said sorry that was corporate policy! I still did not get what I ordered.. So insane and bad business. We go here at this location a couple times a month. First bad experience. read more

Service was fine. Young lady at register was very pleasant. The dinning area seemed clean in certain areas. After waiting a lengthy time our order was not correct. As I was waiting for the corrected order I noticed how dirty the food prep area was. Seemed like all the employees were rather young. Many in the kitchen had long hair that looked unkept, kind of started to turn me off from eating. One of our sandwiches were very chewy. The other meals seemed fine until an hour or so after we finished. Everyone end up with stomach cramps and upset stomachs. If you can I would avoid eating here. Won't be returning. If I could give a 1/2 a star I would. 2 thumbs down. Unless you are constipated, then 2 thumbs up... read more

This Zaxby's location is the nastiest we have ever been in. The guy who took our order was not friendly AT ALL...could only utter a few words....the bare minimum. The drink station was nasty. My husband scanned the entire seating area for a clean table but not one to be found. They all had either trash still on them and/or the table had not been wiped. We found some napkins left on a table so we used those to wipe one down. Not another customer in the entire place. Trash can overflowing. Seemed well-staffed so you'd think someone would clean up and take the trash out. Observed employees with long hair and wearing just a random ball-cap in the cooking area. Entire experience was gross. Won't be back! . read more

They really deserve 0 stars . They will mess up your order and not wanna remake it . Managers are rude. Haven't had Zaxby's in a while and they ruined the experience for me . Will not be returning !! read more

First time and last time I visit a Zaxby's. I ordered a classic sandwich meal and chicken tasted fishy. Bun awas stale AF! and my rootbeer was flat. and Last, i asked for some ranch and the ranch had been poked with a fork read more

This Zaxby's is the worst I have ever been to. Their staff is completely incompetent. First, their soda machine is out of anything regular. In other words, all it had was diet and zero sugar sodas. My friend makes their order. The cashier tells my friend that they're out of coleslaw, so my friend asked for extra fries instead. My friend gets their order, and there's a side of coleslaw in it. I make my order which was their Cajun club sandwich which is supposed to have bacon on it. They did put any bacon on my sandwich. Due to COVID, they are supposed to remake food, not take it back and correct the mistake. They took my sandwich back, and slapped one little piece of bacon on my sandwich. Practically threw it back together and returned it to me. This Zaxby's either needs to either train their people better, or get some better people who maybe take a little pride in tge work. read more

I have NEVER EVER seen chicken fingers so small from here. I've been to Zaxbys in other locations over 50 times and I have NEVER, literally NEVER gotten so skimped before. And my only option was to get a refund? No, I'd still like to eat. I just don't feel comfortable paying $9+ for this meal that is barely worth it. Of course I still love Zaxbys but unfortunately will never be able to come to this location again as they didn't care too much about this. And of course, this is the only location near me so I guess I won't be eating Zaxbys for a while read more

Zaxbys - 4 Fingerz Chicken Finger Plate - Chicken Wings Near Me - Defuniak Springs, Florida

I would never eat here again. Service was slow and rude, restaurant (especially the bathrooms) were dirty, trash overflowing, ice machine low, out of syrup on drinks, etc. There was no urgency in the staff and they were very rude. read more

Restaurant is nice and service was fine but DO NOT come here unless you have over 40 minutes to waste waiting for your food. The excuse was that it took longer to make the salad. Last I checked that was just lettuce in a bowl? read more

Forget it! Worst chicken fingers at any FF drive through. Over cooked. Dark brown. Dry. Sauce from some strange planet! KFC or Canes: much better. Stars are for easy parking and clean bathroom. read more

Wanted a big Zalad (that's what they call them, honest). Turns out they didn't have tomatoes, cucumbers AND grilled chicken! (and I'm out of Oxford commas). It's Zacby's! How can they be out of chicken? read more

Waited in drive thru for about 10 mins which is expected. Went to eat my hot honey mustard wings and they tasted soured and rotten that I couldnt finish them and the fries had absolutely no seasoning on them. That's half the reason you go is the fries. Sucks for this to be a newer restaurant in the area it turned to s*** fairly fast. read more

They are clean and the food is pretty good for fast food. Its fine if you need a place to stop while on a road trip.

My Zalad was DELICIOUS, and the employees were so nice!!! We made a quick pit stop after driving 4.5hrs. I would say it was worth it. Thank you! Our drinks were flat, and they were eager to help us out without any hesitation! Great customer service read more

Sitting in the drive through for about 20 minutes now since I've ordered, and they didn't even tell me it would be a while. Spoke with "manager", he couldn't have cared less! read more

Zaxbys - Employees just standing around doing nothing. - Chicken Wings Near Me - Defuniak Springs, Florida

Slowest Zaxby's drive-thru I have ever been through. Hope you have lots of time if you stop here. Food is good, though.

If you like slow service, rude staff and management, wrong orders, and general disappointment, this is the place for you. 30 minutes to get our order after watching it sit in the window for 10 minutes was not the worst part of the experience surprisingly. 4 managers on duty and the service was horrible. The order was wrong and the manager was rude when I pointed it out to her. The place was a wreck. Several customers were complaining about the wait, cleanliness, and the staffs general lack of concern. One can only hope the owners read this review along with several others just like it and do something about it. It was apparent that the 4 managers on duty will not. It's sad that we left there and went to the KFC next store which was clean and friendly and had a much better meal. I understand that the pandemic has everyone short staff and I try to be patient but this was not a short staff issue. It was a culture issue from management down. read more

Slowest service I've ever had. Took 30 minutes for a kids chicken tender meal. Will not be back

We stopped to get Zaxby's fried chicken and grilled chicken salads to take home. I asked for the chicken to be on the side in a separate container since we were 15 minutes from home. When I checked the bag as we drove off, I noted that the chicken was on the salad. I got a piece of the chicken and it tasted ruined or uncooked . I took the chicken off the salad, thinking at least I could eat the salad. Both salads were wilted and not fit to eat, so both were thrown out when we got home. A wasted $18.! I gave two stars because the young lady in the to go window was so sweet. read more

well I went to zaxbys as pretty much a daily customer as soon as I walk in the disgus look I got from the worker one girl was so rude her name was Emmaliee and lord I tell you she was rude I went to order another sandwich she immediately thinks I'm talking about how I only order one screaming and holler as if I'm a piece of trash then I sit back down with my buddy and said the b word didn't include her at all and she assumed I was talking about her just because of the way she was being to me she kicks Me out of the place as if I' garbage the drink machine also hasn't been clean properly still tast dirty rag i tell you I just been very disappointed in zaxbys the last trip on been on I like jaqaun if anything he needs a raise and the clean up guy there the hardest worker everybody eles acts like they have something out for me as if I'm no good I'll rather go and mc Donalds and get appreciated for buying food not disrespectEd by some girl that thinks she owns half of DeFuniak but this all come down to go a customer that had a hard day of work just trying to get him and his buddy something to eat and he gettin harassEd by the employees you would think they would have the decency to appreciate my thought that they Make good food but nope not at zaxby!!! read more