Service is extremely slow, even with ordering ahead online. We ordered 15 minutes before our arrival and we still had to wait over 30 minutes for our food once we arrived and checked in with the register. The food did come out nice and hot, but the tenders were tough, rubbery, and tasteless. I did enjoy the fries-- they were thicker than your usual crinkle cut and were very fluffy. The Asian salad wasn't very good either. The dressing didn't go well with the eggroll or salad, and it was very bland. Not sure if I would try this place again. read more

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I recently moved near this location and have been here 10+ times. Every time I go to this location I'm greeted at the drive-thru immediately. My food is always ready and everybody has a good attitude. I'm a GM of a restaurant so I understand how hard it can be and how often staff can change. I just wanted to give a shoutout to this zaxby's! read more

The freshest, best zaxbys around. Always impressed. The chicken is always hot and juicy. The fries are always hot, crispy, and soft on the inside. Always fast too. read more

TERRIBLE. AWFUL. Got there at open. men's room reeked of well aged stale urine. floors in the restroom and restaurant were greasy and nasty. I should have taken those red flags and ran, but no, I wanted to give Zaxbys another chance. my order was wrong. The bread was stale and cold. The fries were cold, soggy, and tasted of old grease. The wings were pathetic - cold, soggy, nasty - at least they were way over priced. Will never spend another penny at any Zaxbys. read more

I wish Zaxby's were all over the United States. The best fast food place that I've ever been to. Their wings are colossal! The hot honey mustard is phenomenal. Their food is always hot and fresh. The workers are consistently fast and courteous. The banana pudding and the cake flavored shakes are sure to cure any sweet tooth! read more

Zaxbys - Chicken Wings Near Me - Brentwood, Tennessee

Gave them a 2nd chance. 1st visit, chicken was hard like a dead road animal and like had been sitting for hours. Shriveled. 2nd visit. Fries almost COLD and very dry. Fought through eating them out of hunger. Used their fairly tasty packaged sauce that only highlighted how bad and inedible the cold dry texture of the fries was. Chicken on sandwich was dry and not hot. Staff appeared to be miserable working here. Nice people though. Respect. read more

This is probably the worst zaxby's I've ever been too. Can't believe the one just 10 minutes up the road is so much better. Just goes to show having a staff that cares matters instead of a staff that seems fucking stoned and dumb. read more

On this Friday night, I Googled the opening-closing hours for this Zaxby's store online, and saw that they close at 10PM. I arrived at the drive-through at 9:37 and was told that they were closed. I pointed out that their Google listing says they do not close until 10:00. The employee replied they were now closing at 9:30. I asked - Since your Google hours info says you open until 10:00, and I am here only 7 minutes after your new secret closing time, and since all I want is a salad ... would you go ahead and give me a break? The employee just said "No," and cut off the drive-through mic. Zaxby's offered poor customer service in 2 ways - 1. Changing your closing time without making that change online. Google "Zaxby's store hours" like I did (the way most people do) and select this location. 2. Failing to accommodate the customer. Proper customer service training would instruct the employee to say. "We should not be closing early without revealing that change in Google. We will fix our Google hours listing tomorrow. In the meantime, since we are only 7 minutes past 9:30, let me go ahead and fix that salad for you." That would be the proper customer service response. read more

Zaxbys - Google says they are open until 10PM ... but they close early at 9:30. - Chicken Wings Near Me - Brentwood, Tennessee

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This Zaxby's is getting better by the day! Managers Justin and George, who invited me back, are most certainly working hard to perfect that Zaxby's trademark taste and to keep customers pleased. They've been overwhelmed with business, which is a good thing, and they are holding themselves to a higher standard. On my second visit, the chicken tenders were the appropriate size, still a little dry but much better, the grilled chicken sandwich was fresh and tender perfection, and the only minor issue was that the texas toast was extremely salty. They are definitely taking steps in the right direction! read more

I've come here to this location 4 times in the past 2 months. The food is always cold and they never give you any sauce. If you want cold wings and cold fries that have been sitting for a long time you can come here. read more

I ordered a platter from this Zaxby's was supposed to have wings and chicken fingers paid full price. I sent someone to pick it up. They only gave him the wings. Did not put the chicken fingers. Have not been issued refund they did not reach out to tell me the chicken fingers were left there. read more

This store is always fast and efficient for me doing door dash deliveries, and this afternoon I went as a customer [10/10/21] and the staff was incredible.. The supervisor working went so far above and beyond to make our day, and even wished us blessings.. It was truly an incredible experience, and can't praise this staff enough for all they do! read more

Some years ago, my wife and I dined at a Zaxby's resulting in a decision never to visit that chain again. Forgetting the past, last Sunday we had lunch at this restaurant. From now on, I will do my best to do my duty to God and my country, obey the Scout's law and never again dine at a Zaxby's. The place was neat and clean. We entered, wandered through it to the counter, order and brought the food back to our table. I ordered the Wings and Things.These scrawny "buffalo wings" in no way resembled the real deal- the buffalo wings from the Anchor Bar in Buffalo, NY. Those wings belonged in the food Hall of Shame.I'm sure that good customers get better wings, but I was served the dregs. On the other hand, the chicken tenders were crispy & crunchy on the outside and moist on the inside. Great!! My french fries were not too hot & not to cold;nutritious, tasteless and quickly forgettable. My wife ordered the Sweet & Smoky Sandwich. Her only comment about it was "you'd have been disappointed". Now to rate this Zaxby's. The store was neat and clean. The staff, from the manager on down, was pleasant. The majority of my food deserved a two star rating, but those yummy chicken tenders brought them up a notch. Three stars for Zaxby' read more

It's not even the fact that the food was extremely cold and when I asked if I could get it fresh they said no, the management was extremely rude and disrespectful. To be honest this is the first time I've ever left a review on a place, but it was that bad I left blown away and felt like people deserved to know. I wish there was a way to give a negative star. read more

Luckily I was getting this order to go because the dinning room was a disaster. Granted it was late, about an hour before they were to close. The food was not fresh. The chicken strips had a good taste but were not warm. The slice of texas toast was hard and brittle. This was my first Zaxby's visit. Not a great first impression. read more

This Zaxby's is a major hit and miss. We have more bad experiences than good since this location has opened. We've had rubbery chicken where you can tell the fat wasn't cut off properly, we've came home with wrong orders more than once, or the food was just soggy and cold. Over the weekend we had a great experience I got a grilled house zalad and a sweet tea. So today for lunch I figured I would go back and get me another one. Today was gross. Lettuce was not fresh, veggies not chopped at all. I believe I'm officially done trying this location. read more

Sent my son to get us dinner last night. He came back 50 minutes later with a nothing but a refund. No food. According to one of the employees, they "got busy and forgot about his order." Two weeks ago my wife and I waited for 25 minutes in the drive through for two salads. Zaxbys, you're good, but you ain't that good. I'm done. read more

This was my first time at Zaxby's. As a huge fan of Raising Canes, I've been sad there aren't any around here. I decided to try this place as it's right by my house. The place was nice and clean. I was a little put off by the amount of employees sitting around and eating. I imagine they were on break or had just finished their shifts, but there were at least 5 employees in uniform sitting in 3 different booths/tables. There was no one at the register to greet and none of the employees at the table smiled or said anything, so it was off-putting. We were greeted by someone who came from the back after less than a minute of waiting. The employee was helpful and polite. I ordered the 3 finger plate with house sauce. I wasn't very impressed. The chicken was good, but fries were soggy and toast was cold. The sauce is very sweet and not to my liking. While I would consider ordering chicken again, when I'm craving it, it's unlikely I would visit this location, again, despite the proximity to my house. read more

I LOVE this Zaxby's location! I am there 2-3 times a week getting my favorite grilled chicken salad. And the service at this location is top notch! It is run well and they take great care of me in the drivethrough or in the dining area. Hands down the best fast food for chicken also! read more

My only complaint is that their fries are always soggy. They are never crisp and/or never seem that fresh. I then feel a usual sense of French fry regret when I see the McDonald's across the way. read more

Horrible service. Filthy dining room. Poorly cooked food and food handling. Unfortunately none of the Zaxby's in this area are worth a visit. After several attempts, they've continued to fail. I swore off Zaxby's thinking they were all horribly managed. Decided to give one more try - in Hermitage on Lebanon. Incredible experience. Night and day. Clean. Friendly staff. Food was cooked perfectly. It was an enjoyable experience. And even though the Antioch, Nolensville Rd and Brentwood locations are more convenient, I will only way Zaxby's when in Hermitage. Wish the Hermitage store could train the others. read more

Pretty consistent Zaxby'a food (a good thing) But UNBELIEVABLY Slow service. A lot of restaurants have been in the location, and if they don't get their act together, they won't last long either. read more

The floor is sooooo slippery. Tables dirty--it wasn't busy, lots of staff just standing around when they should have been cleaning. Guy in front of me ordered a brownie. The worker "poked" each one to see which was the softest and gave it to him. He took one bite and gave it back. Said it was going to break his tooth--and that was the softest one! Do you think she took all of the harder ones out to throw away? Nope! And she took a cookie for herself while she was in there and then ate it while she was working behind the register. On a good note, they got my order correct and the food was hot. read more

Everytime I've gone there the food is cold and they put no sauce on the wings when asked.

This is the worst Zaxby's. Poor service and management. 2 separate occasions, order same thing - grilled Cobb salad. 1st experience I get home with salad only to find the box had been dropped my salad messed up and the box all greasy... 2nd experience tonight waited almost 20 mins on a grilled Cobb salad, go inside the kids working back goofing off and I asked manager for my money back and he did nothing to accommodate me. This Zaxby's need ALOT OF TRAINING.. go to Zaxby's on Bell road or Nolensville road for better service read more

I love the food but why oh why do they ALWAYS "forget" the sauces?? Is it because they're trying to save money?? Do they get a bonus for every sauce they screw you out of? I can't tell you how many times I've driven off from the drive through and had to go back because they stiffed me! Did it again tonight. Aggravating. read more

So I would like to say thank you to Robert and his crew for the wonderful customer service. You guys are truly AWESOME!

Food was good, employees kept walking back and forth sitting with a customer, and they put up the chairs on the tables 45 minutes before closing. read more

For goodness sake, make sure you check your order before you leave if you're using the drive-thru. The last 2 times I've gone through my orders were completely something else. I unfortunately made the discover after I'd already left. I suppose it's my fault for not checking first, but I felt surely it was just a simple mistake. But now I see it's becoming a pattern!! read more

Gave my 16 year old son a $20 bill to go buy himself dinner. He ordered his meal and his total came out to be $10.80. He gave the cashier the $20 bill, and about 5 minutes later of waiting, some random male worker came and said that he was short 80 cents and that he gave the cashier a $10 bill not a $20. The man intimidated my son so of course he thought the man was right and gave him more money to cover what he was "missing". My son came home, and I was extremely furious when I found out about this. Real cool of the male worker to intimidate a kid just to pocket some money. Would have loved to of been in the car with my son, and call the worker out. I am disgusted with this incident. Will not be returning to this Zaxbys in the future! read more

They told me they were out of fries. Again they told me they were out of fries. Not quite sure how that can happen when that's one of your main staples Of your business. Needless to say I won't be spending my money at this place again. read more

Best food at Nipper's Corner. This Zaxbys has a great vibe and great service. I ordered a Cobb salad (or Zalad). It is excellent. I can't wait to go back. read more

When I moved to the South a few years ago, I unfortunately developed an addiction to Zaxby's. I have always LOVED it, and have never really had a problem with the service-- maybe besides forgetting to add the Zax sauce (which can make or break my whole meal-- I really love my Zax sauce) but for the most part, I can't complain. I was so excited when I saw they opened they Brentwood location, finally one that's close to me! The first time I went, the drive thru was so busy so my friend went inside and ordered. It took about 25 min for him to get our meals, which was understandable. It was a Sunday evening, new location, I get that it's going to be busy. The salad I had was actually pretty sad. It was soggy and the chicken had so much sauce on it, it was hard to eat. However, I can't lie.. I still ate the whole thing. I decided to give it a second try tonight and ordered ahead of time, thinking I would avoid all of the craziness. I will admit that I got my food in the exact 30 min that it estimated, but it was a mad house again. The drive thru line was ridiculous so I decided to run inside and pick it up. The entire 15 min I stood in line to get up to the counter, there was ONE person taking orders and the SAME customer at the register the whole time. I think she may have been an employee there because she was casually talking to everyone behind the counter like she knew them. A customer in front of me asked if there was only one person taking orders, and one of the employees just responded "yes" and went back to laughing & talking to the girl at the counter (who was also face timing while she was ordering.. For 15 minutes). I eventually just went up to the counter to see if they would let me pick up my food since I already paid for it, and a few minutes later it was ready. If I had been one of the other customers waiting in line, it definitely would've killed my Zaxby's buzz. One lady said she didn't think it was worth it to wait any longer. If I hadn't already paid ahead of time, there's no way I would've waited. The line to order didn't move for over 15 minutes. I still can't get over it. I know it's still new, but it was a pretty ridiculous wait. And the fact that none of the employees seemed to care made it that much worse. (There was one girl that was bringing the orders out that seemed to be doing her job well and actually acknowledging customers when they needed something, I will give her credit) read more

Very dissatisfied. I've gone through your drive thru three times within the past month for the same thing: 5-piece tender meal with fries, drink and extra Zax sauce. All. Three. Times. The drive thru attendant missed putting my extra Zax sauce in the bag. The first two times I drove off trusting it would be there and it was not, yet I was charged the $0.25 extra charge for the extra sauce on both occasions. Last night was #3 when I stuck around, checked the bag to find once again, no extra Zax sauce. I waived the attendant down and informed her. Very rudely, she just gave me an extra sauce packet without an apology and shut the window. If you're going to make a point to charge people an extra $0.25 for sauce, make sure your employees actually follow through with the request. It's ridiculous and unprofessional. After three instances of the same thing, it almost seems deliberate and intentional that they're not following through with the request. It's a small issue I know, but indicative of a bigger problem. The poor service along with the removal of shakes from the menu are reasons I will not be returning and will continue to spread a bad word about the Zaxby's on OHB near Nipper's Corner in Brentwood. Y'all need to get your act together. read more

slowest service evey time anywhere in nashville. I am in line right now under my daughters insistence, only two cars in front of me and I've been here 20 minutes. and counting. they have more employees than customers at this place, virtually do nothing but drop chicken in a fryer, and can't seem to get it done. This place will be closed with in a year if the management doesn't step up. read more

They are slow here. All of the people look unenthused to be here. Like, I know it's work but damn. You'd probably get your food faster at a sit down restaurant. read more

Zaxbys is my favorite fast food! This location is 10xs better than the awful Nolensville rd one.

First time experience was great. Chicken was really fresh and tender with good taste. Recommended for chicken lovers.

This place is so super slow!!!!! Hope you aren't in a hurry to be somewhere. Tables were dirty and people were standing around everywhere waiting on to go orders. Drive thru was backed up to entrance so I came inside to order. Didn't make a difference. There were three guys working in the back and one girl at front and one on drive thru. Two tables inside had people sitting down. Not sure what the deal was but I waited over 20 min for 10 fingers. !!??!?!! read more

I don't know why I continue to visit this location. Service is always slow and my order is rarely correct. Such a disappointment as I was excited to visit the new Zaxbys when it first opened but repeated bad experiences will result in losing my business going forward. I think this restaurant needs to step it up or risk losing community support. read more