This place has slowly begun to sink. Customer service is at about zero. Ordered my usual Cobb salad. Where is the bacon? Where is the egg? I selected toast but register reads No Toast! Looks like I should get some money back! Seriously? Last time at this location! And don't try calling. They never answer plus you can't leave message because the mailbox is full! Where is the management? read more

Zaxbys - Cobb salad...no egg, no bacon and no toast! - Fast Food Near Me - Austell, Georgia

Got here at 9:10 it's now 9:39pm. Line backed up cause the crew is too busy breaking down AT 9:10pm rather 10:00PM which is closing. "Chalasia" should not be working on night shift with her attitude and lack of customer service. FOOD RAW, Fries cold half cooked and seasoned and Toast burnt to HELL. Then proceeded to charge me for a dipping sauce after seeing the one she gave me was damaged. TRASH ESTABLISHMENT read more

Customer service sucks. Angel doesn't need to be at the window. They serve undercooked food at this location.

i ordered curbside pickup and waited twenty (20) minutes and never got my food. i had to get down and get it myself which defeated the whole purpose of ordering curbside and those simpletons didn't even give me a straw. read more

I really don't understand how a single location can be this bad. Orders constantly wrong, even when it's right the food looks like it's just been slammed in the container and tossed out the serving window. The managers have always been horrible. The service is hit or miss, sometimes I feel bad for the guy since he genuinely seems to (sort of) care about his job. Other those won't even look at you and obviously want to be somewhere else. But it's the only Zaxby's anywhere near here. So I suffer. read more

The girl with the ponytail braids at the drive thru needs to be replaced immediately. She has absolutely no customer service skills and 0 patience for customers ordering. Whoever management is at this location has poor judgement for placing her to handle orders. Please hire competent staff who actually like their job. read more

I bought 2 salads this afternoon and the cabbage and lettuce is old and wilted. I tried calling the store and their mailbox is full. So I'm headed there now for a refund! read more

Zaxbys - Fast Food Near Me - Austell, Georgia

This is more of a question rather than a review. I chose to ask your opinion on the review page because it allows me to include a picture. For those of you who had a Zaxby's Cajun Club sandwich, is it supposed to look like a regular grilled chicken club? I expected the chicken on my sandwich to look more seasoned, but it looked bland. It tasted good, but it looked bland. read more

Zaxbys - Cajun Chicken club that looks like a grilled chicken club. - Fast Food Near Me - Austell, Georgia

Not sure why I even try coming here. Today's issue: "our system is down". Ok, so what does that mean to a customer?.. You can't order or you can't pay with debit? Apparently if the "system" is down, nothing happens within the restaurant. I imagine that if I were a store manager, I would take orders manually, figure totals and tax manually & ensure my customers were served. Again... if I were a store manager. Side note: just eat at home... it's just better read more

This place sucks the woman at the drive-through window gave me a attitude for not knowing what's on a salad I've never gotten at the time I wanted to just leave, but I gave them the benefit of a doubt and I stayed then I grab my food when I got back to the house. I noticed that I had a small handful of fries in my big Zack snack no toast and two chicken tenders. These people give you attitudes and cheat you out of food 10out of 10 would not recommend coming here. read more

Chicken was not cooked all the way through. Fries were cold and soggy, toast was stale and cold. Stay away from this place seriously this isn't the first time my food was not cooked all the way through. read more

Zaxbys - Chicken was not cooked all the way through. - Fast Food Near Me - Austell, Georgia

zero stars .. the lady in drive through today was extremely rude the whole time... They need to removed her immediately before the whole store gets a bad reputation ... there is no reason to talk to others in the manner that she spoke to us today .. read more

I am beginning to think these people working here are stupid I first thought they were just lazy I never get my saxtail sauce even when it's on the order I pay for extra bu never get any sauce how can there commercials say saucy BULLSHIT read more

Beyond frustrated with this location right now. First time I've been there. Spent 11 minutes in the drive-thru waiting at the window, got back to work and had Zaxby's sauce not honey mustard, and no extra honey mustard. Go back and she gives me my correct sauces. Get back to work and open my box and under the stack of fries was an empty grave for my poor col slaw. I never even get plates, but I was in the mood for some slaw. Wrong sauce. No slaw. Long wait. So not happy. 5 mins later: there is what I thought was a hair but was a FUZZ STRING IN MY FRIES read more

Zaxbys - Fuzz string ! - Fast Food Near Me - Austell, Georgia

Wish I could give this place 0 stars. Manager/cook said she gave us the go big, we claimed that we usually get a box of extra fries and now they're saying that it was personally put inside the same box as the rest of my food... does that look like a go big ? Yet, they want to charge me for it. Customer service was bad too, none of them look or act like they want to work. My suggestion is to just not order go big, as this has happened too many times now. read more

Zaxbys - They are taking your money and not giving you what you ordered. - Fast Food Near Me - Austell, Georgia

See all

Found multiple hair in my house salad. This is not the first time I experienced this from this location. read more

Zaxbys - Found multiple pieces of hair in my salad - Fast Food Near Me - Austell, Georgia

See all

This Zaxbys is Very Slow the lights are turn off at the drive thru just getting back home for them to tell they are out of things.no Signature Chicken Meal out no salad's they have mess up so many orders at this Austell location they need new Managers and a New Staff at this Location read more

They suck they slow they got attitudes food be cold shit is mad annoying cause y'all got machines doing all the work it's not iron chef no way my food should be wrong or cold this often read more

OMG.....grill chicken Cobb salad was everything. I ate every piece of that salad. It was so fresh and not just parts of it but all of it. The vinaigrette dressing was so perfection the salad. If you have a Zacby's near you check it out. read more

Zaxbys - Breaktime - Fast Food Near Me - Austell, Georgia

Got my meal made to order, everything was cooked perfectly and I got exactly what I needed! THEY SNAPPED ON THAT GRILLED CHEESE. They didn't charge me for a zax sauce, which I appreciate. read more

Zaxbys - Grilled Cheese Basket - Fast Food Near Me - Austell, Georgia

Do you want the kitchen staff to decide what you should eat instead of preparing what you actually ordered? Do you like having to rip a sandwich apart while driving because a location won't spend money on sharp knives? Do you like listening to employees shriek and laugh while you're trying to eat and work? What about 'toast' that's not actually toasted - just bread that's moistened with room temperature butter? What about a condescending manager and heavily over salted food? If that's your 'bag' - be sure to visit this location. I'm never expecting a 5 star Zagat rated experience when I hit fast food joints - but this is insane. I typically love Zaxbys - but this location is awful. A picture is worth a 1000 words. read more

Zaxbys - Because they need new knife sharpeners (according to the manager) - Fast Food Near Me - Austell, Georgia

See all

They served me raw chicken in my salad. I just want my money back. I don't want anything else from there. read more

Zaxbys - House salad...grilled. My chicken is RAW!!!! Zaxbys should be ashamed of this. - Fast Food Near Me - Austell, Georgia

See all

Get all the 1 star reviews... this is a bad spot. They need to do a whole turn around on the store. 1. They always forget my drink. 2. When I ask for extra sauce or extra seasoning and pay extra for it, they don't give me any at all. It's like "extra" means "no" to them. 3. The chicken is weird some days. Like the texture is like biting through a fried napkin or something. 4. The fries are almost always old and soggy. It's worth it to drive a couple extra minutes to another zaxbys or a totally different restaurant all together. read more

SO RUDE !!!! I paid for my food and paid for my chicken tenders to be dipped in hot sauce and they gave me some dry ahh chicken tenders. I went up to the cashier to tell her and the rude cook was yelling at us telling us that we were wrong and to look at the receipt and we were right!!!! So unbelievable!!!! She wanted to tell me we were wrong like we are right. Then the rude cook proceed to yell at an employee in front of us. These fast food workers getting out of control. So rude. Do not recommend, especially for dine in. read more

This locations is absolutely horrible, we've attempt to come to this location and they only had fingers product. No salads, no nippers etc they are absolutely rude and don't care for the customer wish I could leave a 0 star read more

Always an issue when go there. Bad attitudes, missing items, etc. Im tired of even calling to complain. Terrible.

It's partly my fault! I know this location sucks. I Just confirmed it again today. You charge 2.39 for water. Then got attitude when I wanted ice for my big tea that was warm. The chicken strips we so dry! Anyway, I'm done! read more

If I could leave zero stars I would. I was staying at a hotel behind this location and walked to get food. The dining room is open to pick up to go orders that were placed online, but you can't order in person. I explained I walked there and couldn't use the drive thru, they didn't care. The employees are extremely rude. read more

Service has been pretty good throughout my visits & food has been far than good, with food deliveries also

I pass this location on my way home from work, so I occasionally stop to grab food. Service is blah, the staff members look as if they just rolled in...no uniforms...no mask...overall it just seems "dirty" for a lack of a better word. Don't recommend! The location on Powder Springs road is way better!! read more

the lady was so rude for no damn reason. she swore she was so right on getting out orders right. we payed a extra dollar for extra sauce and dat girl didn't give it to us. she too grown to be segueing w someone who's half her age. she should look into getting a career cause gah dayum who df argues w a 18 year old read more

The Austell GA location is terrible! I drive past this location on my way home from work and will pick up dinner occasionally. The service has always be subpar, but today's experience was will end my visits to this location. The person taking my drive thru order was rude and very disrespectful. When I responded to her and let her know "I could not hear you" she only got more rude. While sitting in the line, I called to speak to the manager (Denise, was her name if the staff was being honest). I was going over what happened when she disconnected the phone. I was not mad at her or yelling at her, just explaining what happened and that I want to have another person at the window to complete my order/purchase. She HUNG UP ON ME!!!! My 78 yr old mother was with me and heard it all. We sat in the car shocked, wondering what just happened. Then when we go to the window, the manager refused to come speak with me and sent someone else. This gentleman was respectful and kind, and seemed embarrassed to have to tell me she doesn't handle confrontations and complaints so she isn't coming to speak with me!!! She turned a simple complaint about a staff's behavior into a bigger issue and has now lost several customers. This was totally unacceptable and uncalled for. She shouldn't be a manager if she can't take feedback and use that to improve customer relations. I did not purchase my order and went to the Zaxby's in Powder Springs off Brownsville Road where I was treated respectfully and my order was place without any issues. The staff at the Powder Springs location is always on top of their game and does an awesome job. Austell, you need to go get some training from them and Denise should be fired if she can't handle customer feedback. read more

Went 30 min before closing and ordered a TLC, they were out of the chicken filet but offered a solution by putting chicken tenders on it and giving us 10% off the meal. We agreed. Also ordered 3 choc chip cookies and they gave them to us for free as well for the inconvenience and even threw in another 3 cookies. To top it off everything was hot and fresh! read more

Wait time is awful inside, drive thru,and online. At least a hour no way around it. Zaxby's needs to close this location. I've never experienced this at Zaxby's in fifteen years. I was one of the first people to eat at this location in 2004. It's very sad to see it the overall service drop to 2 out of ten. Only because they take your order fast. Other than that they earn a big fat zerO. read more

I love Zaxbys. But this specific location is consistently disappointing. Their service is awful and their employees are rude. I've had multiple bad experiences at this location but today specifically angered me to a different level. I ordered my food ToGo and watched the staff take 40 minutes to prepare my food. Then, i watched the staff get on their phones multiple times while my order was sitting there ready to be served to me. To add onto my frustrations, i ordered extra Zax Sauce and paid for the extra .25$, and did not receive it. They always forget to give me the sauce. when i called to express my discontent i was HUNG UP ON and disregarded. If i could give negative starts to this place i would. Driving to a different location is worth not dealing with this place. again, very disappointed. read more

They usually get my order wrong and sometimes they are unprofessional, but Brianna needs a raise I like her!

I like Zaxby's. They're one of my favorite chicken fast food restaurants. Their grilled chicken sandwich is better than Chick Fil' A's. This Zaxby's looked similar to all the other Zaxby's you seen. The bathrooms are in the same place. The place looks large. And they have that cool soda machine where you can choose a million different flavors. Anyway, I didn't like this Zaxby's as much. I didn't think the staff was as friendly as the other locations. Just like that other chicken fast food restaurant, they are known for their friendly staff. Also their Grilled Chicken Sandwich tasted salty, saltier than usual. I don't know if I'm just getting old or if they added a bit more salt than before. read more

I received the Grand Re-Opening coupons in the mail. I used the 'buy one entree, get a free kids' meal' coupon. I got my usual Wings n' Things meal but I requested more fries instead of cole slaw. The line was wrapped around the building but that was not a big issue. The issue was I still got cole slaw. :/ they gave me a toddler fist-full of fries and the tenders were soggy... ?? I think it was just the re-opening that had things all out of whack. Hopefully, the food is better and the order's correct next time. I'll definitely return, though cause they sent me this free meal coupon for my bday- woop woop! read more

So I went to zaxbys and ordered my food, I paid with my card and the cashier never returned my debit card. I checked my car inside and out. I asked the cashier if she had my card, she shows other cards, as if they take people cards all the time. I will never eat at this restaurant again, it has been a few weeks and my card has not appeared. I knew that cashier took my card. So just beware and keep your cards close to you. read more

Don't even bother to order online or ahead of time, I ordered online through the app 30mins ahead and went I went to pick up my order I got told to wait, and the waiting time was another 30mins. The customer service in this location sucks specially from the manager. Never planning to visit this location again. If you notice something is not right about your food don't even bother to tell that there is something wrong because all management is good to do is give you a nasty attitude. read more