Requested my food hot so it was good. Everyone else did the same so we had zero issues. The service was 10/10. It's Chick-Fil-Aaa so no real ambiance. It was clean. I wish restaurants could have a more freshness to it but it's ok- I'm not sure why the ratings are so low. We come here often. Maybe we come when it's good. Anywhoo.... read more

Chick-fil-A - Fast Food Near Me - Austell, Georgia

I'm Profiling and poor customer service. I came here because nothing else was available in this area where hospital ms run 24/7. Like mBost who are in this area working or patronizing it's for health concerns. I place my order and didn't realize the order was not complete. By this time I am back at the hospital. When I return about an hour or so later I provide the receipt and bring up my concern. I was basically out through a series of questions about the time I brought it back. Rather than replace the entire meal they pieced it together and told me what they would do rather than honor the full order. The person who made this decision was a manager. I guess times are hard for Chicken profits, but we don't have to be rude and disrespectful to one another. I could tell that the manager was in her feelings by the way I responded. I may not have looked like your typical Chick-fil-A customer with the fake smile and a pocket full of change but I can sense I was reduced and treated like a typical male that was looking for freebies. Sorry guys, that is not my profile. Try again. What could improve? Train the staff and teach them that the customer is always right. You get better outcomes when you do that and primarily repeat business. I never understood why people in positions to make good decisions fail to meet that standard. Here is a wake up call. "Don't take it personal" deliver your best at all times and things will be better with your good efforts. read more

Chick-fil-A - Fast Food Near Me - Austell, Georgia

The food is as expected. Great quality and flavor! I only gave it 3 stars (and that's generous) because of the service. This is a new location and only opened for a few weeks. However, I would still expect certain elements of the service to be stellar. Smiles! Smiling faces are not too much to expect. These are not happy employees. I use the drive thru and usually order via the app. Today I went through the order line, I'll explain why later on, Even when I tried to get the associate who took my order today to smile, she kept her eyes down and a frown on her face. I almost apologized for bothering her with my order. This is just one example. I've been to this location a few times and this is the experience I have. As for speed of service, I hope they are still figuring that out because I was in line a good 15 minutes today and it wasn't that busy! My experience with the mobile order and pick up in the mornings has not been great. The mobile pick up line is the shortest but take the longest time to get the order. I watched a car that was way in the back of the order line place their order, and get to the pick up spot while I was still waiting for my mobile order. This has happened both mornings I've ordered at this location. This is why I tried the order line today but that was a bad idea. I'm a for giving the benefit of the doubt. I'll go back to my favorite location for a while, it is slightly out of my way but overall will be faster in the mornings. I can't be late for work again. In a few months I'll try this location and hope they've improved. If they do, I will update my review. Please ignore grammar and spelling. I'm using voice to text as I keep a puppy from chewing my shoes read more

This chick fil a is so bad. Drive whatever distance to get away. 2/3 times the meal is messed up, this place has worse stats then every other fast food place around it. Looks to be newly remodeled they should bring other owner/operators here to show them how not to run a chick fil a. I'm not even sure that it's accidental anymore seems really blatant. read more

Quick as usual I always wait until I'm close to home so that I can go to this location

I came through the Mobile Order lane during breakfast. They had me park at the curb, which is fine. I get my order. I do not have time to look through the bag because I am by myself and needed to get home since I have work. I look through the bag once I'm home to find out that they didn't include 2 of my entrees, including a chicken biscuit and a hashbrown scramble bowl. If I am expected to park at the curb and wait an extra amount of time, I expect my order to be fully correct. If they did not have those items, I expect someone to let me know in the drive through so that I can give them alternative options. Lately, this specific location has been forgetting a lot of items from my order. So, I call, and all they can do for me is give me those items on another day at breakfast. I do not want another item on another day, I want y'all to triple check and make sure I have my full order!!!!!!!! read more

I wrote something similar a year ago and sadly absolutely nothing has changed. Out of the 20 times we opt to choose this location , 10 times they are going to get something wrong. And I mean way wrong. I asked for a southwest salad with extra egg. I got a salad that added blue cheese. It is a not a pleasant taste with the dressings or the salad flavors as a whole. The issue isn't just the salad it is that at least 50% of the time we place an order specifically through the mobile app where we literally spell out the order it is still somehow going to be wrong. Call the store and guess what. They just want to replace it, ok that fine but accountability? Like at all. read more

They forgot one of the kids meals... then came home with no sauce or straw. Really disappointed :(

I order food before closing and waited for 20 minutes , just for them to tell me that they didn't see my order on the screen and I asked for a refund. I'm never coming back ever again ! read more

I don't come to this Chick-fil-A very often, due to the layout. It is crazy. I'm sitting in line with 10 cars in front of me. My food was delivered to my car and now I cannot go anywhere. So, I sit here and wait for everyone in front of me to get their orders while my food gets cold. Very poor customer service, in my mind. This is an issue in both Drive thru and Mobile lines. This was a total new build several years ago and they had a chance to make some good decisions. It's hard to believe this is their "new model" going forward. I cannot understand how anyone who is trained in logistics, and is employed for a company this large, could think this plan is efficient. I'm not wasting my time here again. read more

Pros: It's local, the staff is still nice, & wear masks. Cons: this Chick-fil-A used to run so smoothly, then a few months ago they no longer collaborated with the Chick-fil-A app & it swiftly went left from there. They no longer offer the curb side pick up option, so the line is always crazy & it always feels like an accident is bond to happen when you're tryna get in line or leave. Also, I believe they open at 10am; which means no breakfast. Tonight, I paid cash & the guy handed me the change. When I got home there were a couple coins in the bag & one under my last chicken strip, which was skimpy. Idk if this location changed management or what, but it's a mess & I don't recommend it unless you have time for the madness. read more

I've been consistently disappointed with the Chick-fil-A in Austell. Despite my love for their food, every visit leaves me with cold, stale fries and nuggets that taste like they've been sitting out. Despite my complaints, the management here lacks the responsiveness I've experienced at other locations, like the one in Cobb County. Sadly, I can't recommend this location anymore; it's become a waste of money. It's evident they prioritize speed over food quality, and this will be my last visit. & You can see by how many points I have my addiction with chick fil a, I absolutely love the food but this location, AUSTELL is horrible every time and I don't recommend at all ! Food is always old. read more

Chick-fil-A - I come to chick fil a literally everyday - Fast Food Near Me - Austell, Georgia

I'm only giving this location a 1 star because I'm truly shocked ! I ordered in the drive Thur a large lemonade NO ICE when I received my drink it had ice , i gave it back to them and they gave me another one. THEY PUT MY OLD LEMONADE BACK INTO THE CONTAINER!! No wonder they were closed for 2 weeks due to COVID. oh the best part IT WAS THE MANAGER WHO DID IT !!! 4:10 pm Monday 3/8 if y'all want to check your cameras ! EDIT : this is the "Large Fry" they gave me. This location needs some serious work. read more

Chick-fil-A - My "Large Fry" - Fast Food Near Me - Austell, Georgia

They are offering a holiday sauce pack for $7.50 perfect for and Chick-fil-A lover in your household. read more

Chick-fil-A - Holiday sauce pack - Fast Food Near Me - Austell, Georgia

This is the best Chick-fil-A. I rarely go inside unless I have a large order for work, but the inside staff is always so friendly. I love the mobile thru drive thru! If you place a mobile order, by the time you submit and drive through the mobile thru lanes, they're walking out with your food. It's so fast! And you don't have to wait in the long drive thru lane. I tell everyone about this Chick-fil-A, it's so much better than the one where I live. I wish all Chick-fil-A's could get it together like this one. read more

This Chick-fil-A is one of the worst ones I've ever been customer service is so bad and quality of the food is so bad too the management is really bad also read more

If I could leave no stars I WOULD. This chick fil a is the closest location to me, therefore the one I frequent the most. Friday afternoon I made an online order, including my condiments, when I got home there was NO condiments in my bag. Usually I'd let that slide because I get it, but this is not the 1st, 2nd, 3rd or even 4th time this happens at this location. It happens almost every single time we come here. We have gotten home and not had even dressings for our salads/wraps. I decided to call and spoke to Adrian, who was apologetic and told me I could bring my receipt and they would give me the same order at no cost. I said thank you and that I appreciated his help. Fast forward to today, we came and gave the receipt to the lady at the drive thru, who I found out was the manager on duty, and told her the situation. She starts going off about how she can't replace $30 worth of food over "no sauces". I then explained to her, AGAIN, that this isn't the first time and that this happens almost every time. She continues to go off about how it's $30 worth of food...my husband said he has no issue paying for the food, but that that's what Adrian told us he could do. Manager doesn't let up, continues being rude, saying "look at the receipt there's only 2 sauces listed" in a very condescending tone, even though I had the order pulled up on my phone with the condiments I asked for, she kept minimizing the issue etc. I told her I was good on the food and to forget it. Today was our last time going to this location, even though the closest one other than this one is 5 miles away. I'd rather take that drive than come back here for horrible service. I gave this location so many chances, and have always been understanding. Was completely disappointed and disgusted in the lack of professionalism today and straight up BITCH attitude. Please look into who you make manager, and I suggest looking for someone with better leadership skills and better people skills. read more

Chick-fil-A - Original order with the condiments I asked for. - Fast Food Near Me - Austell, Georgia

This is the closest location of ChikFila to my house & I went through the Drive thru today just to get a Peach milkshake & fries. I simply asked if they could make the shake thick b/c depending on who makes it sometimes it's like water thin. I was told FOR THE FIRST TIME EVER We don't do special orders. Ummmm ok how bout you make shakes correctly and I won't have to make a special request. Very disappointed with this response. The new layout is disastrous too. read more

Service. Manager refused to sell my wife an ice cream cone our Autistic son. My wife explained that our Autistic son would get upset if he did not get the cone. He said that he did not care if our son was Autistic or not. He said he would call police if she did not leave. She had to leave to prevent my son from having a moment. Chick-fil-A Austell Rd. Marietta GA. read more

I placed a mobile order this morning and got there at 10:29am. When I scanned the QR code at 10:30 am it said that it had canceled my order because they were no longer serving breakfast. What??? That's crazy because there are 10 cars in the drive thru. So how do you cancel an order. I can see if it was 10:31 and it said it. I asked an associate and she's like oh yeah the system will cancel it at 10:30 but it will give you your money back. Say what chick fil a!!!! Unacceptable!!!! I was so mad that I drove off. I could have gotten in the other line that was waiting I'm sure and gotten breakfast but come on. I could have asked for management. But I'm tired of giving companies my money when they don't deserve It. I drove to McDonald's and had breakfast. The guy there was so nice and the app had a 30% off coupon. Not happy with chick fil a. May not be back for a while. read more

Price for what you get is just not worth it. Their nuggets are super small, they fill the fry box half way with fries. Overall, I really never got the hype about Chick fil a as a whole. The food is bland and basic and the manager De'Mar at this location is unprofessional. He stated that they don't give receipts and it's unnecessary and hung up the phone in my face. read more

The food was disgusting. The chicken nuggets taste like ke straight garage. Then they gave us overcooked fries. I Do NOT recommend this place. read more

1. This is the only location that has ever told me they won't modify a salad unless it's a life or death allergy, and cheese doesn't count. But I let that slide. 2. Foul tasting tea bc they don't wash their urns well enough, but I let that slide. 3. Listing your hours incorrectly stating that you open at 10:30 when in reality, you'll be ending breakfast at 10:30 is bad business. To deny someone service because of YOUR miscommunication is bad business. DISTRICT MANAGER This franchisee / manager has lost their d*mn mind and gone rogue read more

Chick-fil-A - Fast Food Near Me - Austell, Georgia

Worst customer service and worst quality of food I have ever gotten from a chick-fil-a. Ever. Total bummer. Money is too tight to waste it here. We will not be back. read more

I order using the the mobile order and go in, each time the door has been opened for me and they greet me immediate, hand me my food or give an immediate update on how long it will take. It has plenty of seating and is always clean. I love this location! read more

The Drive-Thru female lied and said CFA doesn't take cheese off salads, or put cheese on the side. She took my order for a salad with no cheese and repeated it back. When I went back to ask for a no cheese salad like I ordered, She said they don't do salads with no cheese. Like girl... idk I always get bad service here. Waste of time. read more

Fast friendly service! The double drive through lines always scare me because I'm convinced that they would get my order wrong. That was not the case at this restaurant! The breakfast was very good! read more

This Chick-Fil-A was my first job 20 years ago and a "large" fry served this way would not be okay. I paid for 2 large fries and this is what I pulled out the bag. Instead, I basically got two mediums in large containers; filled more with the sauces and napkins. I've complained before but it keeps happening. Mr. Bob and team, please simply fill the containers that customers pay for. Next time, I'll just buy three smalls. read more

Chick-fil-A - 2 "large" Chick-fil-A Waffle Potato Fries - Fast Food Near Me - Austell, Georgia

This location has the best lemonade for a chick-fil-a. Also this location has great service, as many of them do not. Four Stars since it's just fast food. read more

I never have any issues at this CFA. Service is always efficient and on point but I just came on here to say that Joshua was so pleasant and kind helping me out with my order! read more

Food was ok tasted rushed and my sweet tea wasn't sweet as at all if your eating here best to go inside even tho they still give attitude inside read more

I been to this chick -fil- a yesterday with my dad we just ordered two chicken sandwiches, we don't really need the rest of the food. The dependent of this store started to laughed and make joke about us like she tried to make us to buy the combo and we just get the sandwiches. She started laughed with other dependent but he never laughed back to her joke. I'm not going back to this chick fil a anymore if the costumer services is like that. She was really rude and disrespectful just because we order two entrée. I been considered by giving two stars. Check what kind of personal you hiring there. read more

dK if there is new Management but for the last few month's service has been terrible I come home to something missing every time! And it never use to be this way. And the manager STAY ON HER PHONE which is wild! read more

I have a black SUV to start off with... they cant even get color or cars or orders correct. Kids walking around yelling everybodys name asking if thats your order. Missing all of my condiments. Fries and bread were stale and fries were not fresh. I get fresher fries at mc donalds. Thats so sad that this chick fil a is managed like this. This never used to happen to you at chick fil a. It's disappointing that it closed for remodeling and it opened back and service is so much worse then before. Welp.! read more

Chick-fil-A - They got everything wrong from the beginning. Train your people a little longer. Customer service is important. - Fast Food Near Me - Austell, Georgia

Lordt... This is probably THE worst I mean WORST chick fil a ever !!!!!! Nina the girl I order from " no personality" nothing at all just a " I don't wanna be here " vibe. Ordered my meal and I asked 3 times for chick fil a sauce, with a attitude, we don't have chick fil a sauce what? I asked Polynesian sauce, we don't have any. read more

I will never complain about the food because I am always satisfied with it and the crew has been nice at this location. However, I don't understand what the person was thinking when they decided on this new layout. It's the WORST!! I placed my order, rolled around to pick it up but was stuck for 10 mins (I watched the clock) because of the car in front of me. At that point I just started eating my food. How is this is even convenient for your customers? read more

This location is usually crowded during all meals of the day, but their drive thru moves quickly! I ordered breakfast here recently, and the line was fairly long. However, I completed my order and received my food in less than 5 minutes. That is what you call fast food! They definitely work hard at this location. I'm also a fan of this location because of their dedication and support to the local schools in the area. They offer "Chick-fil-a Nights" to help support each school's PTA, offer coupons and free sandwiches as prizes at PTA events, and give teachers free sandwiches through out the year. They are definitely giving back to the community. Overall, this is a great location of the Chick-fil-a chain, and I come here often because I enjoy the friendly service and appreciation. read more

Horrible customer service consistently!! Food is a hit or miss. The managers are rude and obviously don't like their job. This location doesn't live up to the brand. read more

This location is a mess with COVID. I totally understand why they won't allow customers inside to order, but since this is the case, then there should be no reason for the drive-thru to be as confusing as it is. It literally looks like a maze that you cannot figure out. You'll be circling around a few times having to navigate cones. I saw a few other cars struggle to find the drive thru window. This needs to be addressed. I ended up going to the location on South Cobb Drive. read more

Had a curbside order for a biscuit and took them 25 minutes just to get my order. Horrible customer service.