This chipotle needs a floor manager. There's a lot of people floating around, the service is super slow. Even the pickup area is slow, and there are 2 people back there. I sat here and watched the door dash guy wait 14 minutes for a bowl of food that was pre-ordered! All of the food inventory runs completely out before they holler about replenishment. It's worst than a "just in time" inventory function. It's more like a "just ran out" shop. . In 1 hour, no one ever came out to wipe the tables. Food was still good, whatever was available, but the poor service and restaurant presentation will drive customers away. Added 9/13 @11:03- They open at 10:45 but there are 8 items missing from the food bar. What the ...... read more

When did Chipotle as a company become a complete scam, half the portions for double the price. The girl making my bowl was obviously under pressure from the manager hovering over her to minimize food costs. Maybe that's why there's only 3-4 people in the lines now read more

Still need a floor manager! Employees (all 8), I'm the only customer and I'm waiting at the head of the line... While the other employees are all gathered around laughing and giggling! Get a manager in there! No customer service skills at all! read more

This location is literally always out of staples needed for their dishes. A simple request for onions and peppers (vegetables) will require a 10-15 minute addition wait while they cook them. Why not have them available during business hours? Staff is extremely rude and inefficient and portion size small. I won't waste my time or money for a $10 bowl the size of a side salad. I was still hungry after. Would definitely not recommend. Go across the street to Moe's like I should have today. read more

I ordered a beef taco meal, but the server tried to put a teaspoon-sized portion of meat on each taco. I had to speak up and let them know that wasn't acceptable, and even then, I only got a slightly larger portion. Several staff members responded with attitude, making the experience even worse. It felt like a complete waste of money -- I won't be returning. read more

stop serving people old food & actually read the tickets , make peoples food correctly .

I guess it's time to cancel chipotle.. I had a bad experience last week and decided to give them another chance. Yet again they have ticked me off. Why are we paying for double meat and I can't find any on my burrito bowl? Why am I getting meat with a side of burnt coals in my bowl? Second time.. when it happened the first time we asked them to replace it bc we were hungry. This time my husband ordered online and the black char is in my food again. I saw that it comes from the grill when they'll grilling and they're not cleaning the grill off in between cooking. I didn't call corporate or health department but I will this time. Clearly they need a visit but this is out of hand. Just give people the food that you'd want to give your children!! I will not be going back!! They're lucky I can't give a 0. read more

Chipotle Mexican Grill - No meat in my chicken burrito. Chicken chips should be more like it. Ordered online so didn't see it until we got home. - Fast Food Near Me - Austell, Georgia

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I don't expect a five-star dining experience at Chipotle, but I also don't expect a side of attitude with my burrito bowl. On top of that this location takes stingy to an Olympic level, especially with the meat. The vibes are cold, the portions are sad, and the mess behind the counter looks like guac exploded. Just give me what I'm paying for, is that too much to chew on? read more

Oh Chipotle. This was the final straw... hour before close, place my order on the app, grab it through the drive thru, and head home, 10 minutes away. My tacos are placed on their side with barbacoa juice leaking out, soaking the bag and my passenger seat. I open them up and find the saddest tacos (if you can call them that) ever made... Husbands burrito wasn't any better. Undercooked rice and beans, with a side of sadness. read more

Chipotle Mexican Grill - And here's what I got... - Fast Food Near Me - Austell, Georgia

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The brown rice was crunchy. Only veggie option was corn. Pinto beans need to be kept warm. The chips are extra charge with the bowl? The guy serving the bowls was quite pleasant . Restaurant was clean inside read more

1 out of 10 I do not recommend! My family and I visited this location. It appeared to be short staff, and the few employees seemed to be frustrated because the line was somewhat long. I was rushed with placing my orders and the manager appeared to be throwing 5 items into one bag. The bag look like it was about to burst. Our food was smashed. We asked for another bag and as why he smashed everything in one bag? The guy, (manager) refused to give us an extra bag. I ask for his name and the phone number to corporate; he refuse to give either and told me and my children to go to hell. So unprofessional and several witnesses. I ask him not to use profanity towards my children and that I would call corporate and he reply, call hell and go to hell. This is unacceptable behavior and he needs to be reprimanded for his actions. I am a major social media influencer and will cascade this issue on all platforms. Because when I spend my money with establishments, I refuse to be disrespected. I will never go back to this location and I hope you don't either. read more

Barely no meat horrible service ! 2nd time at this location always a problem ! Will never visit this location again! read more

My very first, and probably last time visiting this Chipotle location. I order just a side of guacamole with chips on the app which was easy of course. The wait for the drive-thru line for mobile pick up took forever. When I finally got up to the window it took another 5 plus minutes to be asked if anyone came to the window yet and I advised no I've been waiting. My order was ready once I was greeted at the window. As much as the side of guacamole cost, you would think they would at least fill the small container up but unfortunately I got a half filled "side" of guacamole. I didn't have the time or patience to go inside to even ask for them to fill it up. It was very bland compared to the other Chipotle's I've been to. My overall experience wasn't the best. I believe this location is fairly new so hopefully they get things under control for a better customer experience. read more

Chipotle Mexican Grill - Half full side of guacamole - Fast Food Near Me - Austell, Georgia

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Walked in at 10:30, this man makes direct eye contact with me walking all the way up to him, and then turns his back and leaves me waiting for 5 minutes, STARING AT HIS BACK, for someone else to come up and tell me they have no rice, pico, sour cream, lettuce and some other stuff, even though i just sat there and watched them fill up a pan of rice. No point in staying open until 11 if customer service stops at 10. read more

I LOVE chipotle, so I get it often. Ever since moving here, I steer clear from this place. I would rather drive 10 mins more to a different location than come here. I've had multiple occasions where my food was wrong, and usually it's through door dash so I'll come up to this establishment and get the right food after I paid 20 extra bucks for someone to deliver it to me. I mean one time, I got someone else's whole order with my name on the boxes. Not a single thing was correct. Then there's the service. These people are BEYOND rude. I'm never one to judge people in the food industry (I've been a server most of my life) but dear god, the only time I didn't have someone mouth off to me was when their manager was there and breathing down their neck. - the manager is very friendly and I love when he's behind the counter. Today, I got it door dashed to me. They forgot my corn so I came up AGAIN to the store and ordered the corn through the app. I arrived at 7:49 for corn... CORN. I roll up to the window and the lady who was staffing the window asked if I knew when I placed it for pickup. I said 8pm. She proceeds to tell me "well then your order isn't ready until 8. So that means you don't get it until 8. It isn't 8." In the most condescending way, and also raising her voice. Rolling her eyes, the whole works. This was my last chance for this specific store and it has officially been blown. And the ambiance is straight crap too. read more

This location is struggling likely with being understaffed. My meals were prepared appropriately but it took an hour in the drive thru line which wrapped around the building to get my food. If I hadn't already paid, I would have left. And there's no in store pick up option although it is listed as such on the site. After ordering and once in line I received a notice of long wait times but nothing prior to ordering. A notice with possible wait times would prove helpful to the consumer. I'm sure that's a corporate move/matter though. If you do choose to come to this location, don't come hungry. read more

Chipotle Mexican Grill - Hour long wait line - Fast Food Near Me - Austell, Georgia

I come all the way from Mableton when I stayed there or Douglasville where u stay now this one never fails me ! I must say I typically go in the daytime so I'm not sure if that makes a difference but the food is never like super cold which is good it's cleaner (except the bathrooms) but it's spacious and nicer than others in the area. read more

They barely had food to make my order, the little that they had was barely warm and the rice was hard. customer service was mediocre as well. read more

I am a long time customer of Chipotle. This location sucks! On several occasions they were out of several food items, did not know how to correctly redeem award points, act like it would literally kill them if they had to prepare large orders. Go to the location on Floyd Road. I found that location to be a lot better. The customer service is great. read more

Placed an online order for this location today. Arrived a few minutes after my scheduled pickup time to no line. But also to my food not ready. Which was fine as I was not in a huge hurry. I received my order and everything was warm and correct. No complaints. read more

This is the third time, and I went up there to get someone to remake the bowl, and they refuse to do. So now I'm out of a lunch. And I have to go back on the app to get a refund because they wouldn't. Fucking terrible customer service. read more

Chipotle Mexican Grill - Sofrita bowl - Fast Food Near Me - Austell, Georgia

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We've visited this location several times before and during pandemic. They are consistent in service and the food is always exactly what you ordered. The website works like a charm - order online, you receive a pickup time, when you arrive at the drive thru at your designated time, your bag is ready with your order. No hassle! In addition, we order the same thing every time and the site saves the previous order so now we just reorder and it saves us time - winning! This location, like many chipotles, had long lines to get in, but it's nice to know that we can order using this contact free method. I am a fan of their queso and I love it when the chips are fresh. read more

Chipotle Mexican Grill - Rice bowl - Fast Food Near Me - Austell, Georgia

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First and last time at this location. Horrible customer service. The young woman and I'm assuming a new employee (male) were too busy arguing to even listen to what I was adding on to my bowls. It's pretty impressive to mess up while being told the order directly. Asked for sour cream - totally skipped over it. Asked for red salsa - got tomatoes. Never even gave me a chance to say anything just pushed the bowl to the register and the woman on the register didn't even look at me just rang it in and turned away. So sad :/ read more

Although this Chipotle location opened up not too long ago, I was left disappointed. I order the steak bowl and seemed like I waited forever in line just to order my food. While waiting in line I was able to notice how much this place has changed since it was a former Pollo Tropical. A gentlemen ordered a fountain dink and wanted ice, and was to told that the ice machine was broken. Say what???? Seriously?? This place has not been open that long! Any who, my bowl was bland, steak overcooked and I was really disappointed. I really hope Chipotle gets their act together at this location soon! read more

Chipotle Mexican Grill - Left entrance of Chipotle in Austell - Fast Food Near Me - Austell, Georgia

I know most of the time reviews for fast food restaurants are only given when there's a bad experience so thought I would give props for a good experience. Placed an order through the app and picked it up in the chipotlane. Got home to eat and was impressed by how well made my bowl was and they actually filled the Guac container to the top. My husband said his burrito was one of the best he has ever gotten from chipotle. Keep it up and we will continue to drive a bit farther to come to this location (rather than the one closer to us on S. Cobb that sucks!) read more

This location is horrible. Check my photo for how late a pickup order was. Was asking about if the bowl was being made and was being told it was. Waited 30 mins after my pickup time before I got food and could have gotten food 3x over if I got into the regular line. Never again - a woman came inside while I was in there and complained that she sat in the drive thru for so long before coming inside because nobody helped her. read more

Chipotle Mexican Grill - Fast Food Near Me - Austell, Georgia

This has got to be the filthiest Chipotle in America - I've never to a location like this where EVERYWHERE you looked was dirt. From the prep counter to the back area(they were literally tripping over the broom -not using it) to drink station and the dead flies in the windows. If this were my place I would fire all of them and start over. read more

If I had read the other reviews before I went I probably would not have. But I went and I was fully satisfied with what I got I wanted to come in for the new plant based chorizo. So i got a vegan bowl with that I went inside so they made it exactly how I asked and there was zero wait at about 530p. So on prompt service, excellent I am not a regular at chipotle. So when they started asking me what I wanted I was sure what I was doing. The help instead of recognizing i had no clue, and being more helpful, they just peppering me with fast questions. That could be better I also didn't know what all the choices were. Maybe this is a chipotle thing but if it were me I'd have little signs that said what end was The value is great For only $11 I got something so big any person would have a hard time eating it. So I got two meals out of it. So I will be back. Thanks for the nice meal read more

This chipotle opens at 10:45 AM and I had to wait till 11:30 and they told me they still didn't have the food ready

I ordered a burrito bowl. I barely got chicken and the chicken was under season and the rice taste like plane white rice. This is a terrible location will never go back again and I will definitely be going up there in the morning to get my money back. read more

I see why this location has such a low rating. The staff obviously didn't go to training. My burrito bowl was nothing but rice and hot sauce. The quality is shameful and the lack of respect for a paying customer is disrespectful. My hope is that your team gets better and those employed are held to a higher standard. I'm completely disgusted, especially as a former employee. read more

Chipotle Mexican Grill - Burrito bowl with beans, veggies, rice, sour cream and cheese.... yeah right! #annoyed #neveragain - Fast Food Near Me - Austell, Georgia

#1. They're always missing main ingredients! I've only been to this location 4 times and 3 out of 4 of those visits they didn't have either hard shell tacos, chicken, or fajita veggies. RIDICULOUS! #2. The workers there act like they don't want to be there. I get it. Working a 9-5 at a restaurant is annoying, but Chipotle don't pay you to show an attitude for no reason. #3. Dirty. Just dirty! They don't clean the tables in the dinning room or patio. This location has only been in existence for 4 years (Nov/2019) and already needs to shutdown. read more

They got my order completly wrong, I asked for Chicken, BROWN rice, LETTUCE, sour cream, and SHREDDED CHEESE. We ordered online so that way they couldnt mess up because it was written out for them. This chipotle was built only 5 minutes away and it everything in our area is being refined so we thought it was good, plus, I didnt't wanna judge it so soon. Why am i sitting here, after a workout, about to go on summer break after prepping for SATs, college, scholarships, french, ETC eating a burrito bowl with WHITE rice, chicken, and sour cream (warmed beyond my comprehension, i wholeheartedly thought it was cheese because they melted it). and as I'm taking a bite, for some reason they added corn in my order, i don't even understand how they could forget they other components but add corn. its a beautiful restaurant on the outside and inside with nice ambiance but i'm 95% positive that they wont get your order right unless you are literally hovering over them. read more

BEFORE AND AFTER It's been 11 months since my last review. Has anything changed? Yes. They finally got their act together. When they first opened, it was a mess. Nobody knew what they were doing. Their stations were dirty with food everywhere. They were slow. It looked like chaos. Before, when I ordered online, the food wouldn't be ready. Sometimes, they got the orders wrong. One time, they forgot my barbacoa in my burrito. How can you forget a major ingredient in a burrito? It was a frustrating experience. Because their food was never ready on time, their drive through pick-up line would be backed up. Waiting in the drive through was like trying to get through rush hour traffic on I-285. It was not moving. Now, the drive through is streamlined. You don't wait long. There is never a long line. You're in an out with your pick-up order--like it should be. After almost a year, they're running like clockwork. I can confidently place an order online, and it's ready on time. FOOD The food taste good as any other Chipotle out there. Chipotle is my favorite, fast-casual burrito chain. Their best feature, compared to the other Burrito chains, is their guacamole and tortilla. I'm not sure how they make their tortilla. I researched online and couldn't find information on it. My homemade tortillas never come out as fluffy, thin, and stretchy. It seems like a combination of chemistry and technique. I can never replicate the texture. Sure, some might say it's not authentic and is a bastardization of their Abuela's homemade tortilla. But I like it. Their guacamole is also the best. It is chunky, tasty, and simple. Sure, it's overpriced. They only give you a tiny amount. But which place doesn't? Even though I can make a bomb guacamole at home, I still order it at Chipotle. PEOPLE Their staff seems more friendly than before. Before I considered them stressed and rude (probably due to their stress). Now with more confidence in their work, they seem more pleasant to deal with. When I'm feeling lazy and need a high-calorie giant burrito, I'm glad Chipotle is around the corner. Thanks to its drive through pick up and getting their act together, it's a good place for lunch or dinner. read more

if I could rate 0 stars I would. they have bad customer service, I ordered 4 drinks from the fountain machine a long with my food. it turns out they only had coke and that coke was flat, looking like water. it was nasty. I told the cashier if she could change it and I showed her my cup and she said the only thing we have is coke. I said the coke is flat and it looks like water. she said oh well we have agua fresca and they barely had for one cup. my plate was looking half empty and the lady didn't give me my tortilla. (which I requested and payed for it). Before you even get to the cashier and pay for your food she already has an attitude. Horrible experience. they need a good training on customer service. I don't recommend this location!!!! read more

It's uncanny how every single time I place a to-go order at this location, it is wrong. It's become a running joke in our home, but now we've had enough. Something is always missing in one or more bowls ordered; they are skimpy on the amount of toppings (my husband literally only had 6 small cubes of meat in his last order and our bowls were half full); the food is typically cold (including the queso, which makes it gross). To make matters worse, this last order gave my family upset stomachs. I do not have issues with other locations; and am shocked that this one is not comparable to the quality of service and food that you expect from Chipotle. From now on, I'll drive out of my way to the Cumberland location when I have a taste for Chipotle. read more

The staff is nice but I find it ridiculous that every time I come Here they are out of something. EVERY SINGLE TIME! Tonight, they were out of guacamole, grilled veggies, Chipotle sauce and ... FORKS!!!! Like WTH?? This is unacceptable ... giving me a spoon and not even acknowledging that you are out of forks is beyond ridiculous. Chipotle used to really represent quality ... now, not so much. read more

9/10 orders is incorrect. I usually order through the app for delivery but even if I order ahead for pickup, something is wrong. This food is not cheap and for it to be incorrect and/or poorly prepared is rediculous. Especially when I'm paying extra for delivery and the numerous fees they charge. After a certain number of times, chipotle will not reimburse you. If you have an option for another location, or even an entirely different restaurant I would recommend that. read more

If I could give zero I would, what a mess today was, so placed a mobile order at 11:15, said it we be ready at 11:45, as I arrived notice cones blocking drive through so went around to park in the online order spots, and noticed folks all standing outside so I approached the entrance and door was locked with a sign that said closed, no entrance so a staff came out with a scrap piece of paper and was taking names so I asked if I needed to give him mine for a mobile order, at first he didn't seem to know but decided to take it anyway, FYI never saw him again, tons of time passed crowd continued to grow with more confusion happening. Now a different employee came out with a clip board and took names and also didn't explain, apologize or give anyone any information other then asking for your order or name. Then a bunch more time passed with nothing just the crowd getting annoyed and confused. At some point a lady arrives tries the door and it's locked so she knocks and they let her in, so yay! Maybe another staffer can help get this situation in order, well no So every once in a long while a guy would bring one bag out and try and find who ordered it. ‍ so as you can imagine it's now well into peak lunch time and more people are showing up, still nothing, so since I had somewhere to be and I'm now well over 45 minutes of waiting around and just thinking I need to go in and help these employees out, because they obviously are new, or don't have problem solving training, or even care, I decide to go on my mobile app and try and see if it shows anything about my order, ‍‍‍ so that somehow got me in a robot conversation that wasn't helpful and possibly canceled my order, ugh.. at this point the guy comes back out with one bag again and a lady asked him why are you caring only one order out I see several bags ready on the table, .... wait for it.. his answer was those orders are for people who aren't here yet to pick up, ‍‍‍‍ so we all say how would you know that since you haven't taken names for 35 minutes plus, and the bigger question is how could those orders be ready not the ones for people who had been there for hour plus.. well he just turned around and walked back inside. ‍‍‍‍ next thing he comes out with two bags, miracle and calls out 2 names, finally one is mine, so grab bag and rush off only to discover my overpriced chips, yup not in there, and got them because it was free for my birthday then the food was terrible not only did I sit around well over an hour, still not sure why, because no employee cared to explain I got old, cold, gross meat on my bowl, no chips and I'm now late. I'm very patient and understanding person but this was so bad, so many tiny things could of helped in this situation and we all have days that make running a business struggle but at least explain, apologize, show empathy and train staff on how to carry more then one bag out from the 10 orders sitting there ready. I really hope that whatever was happening at this chipotle today is fixed quickly because I'm not planning on going back, it was beyond. And they took my birthday award off my account and never got chips. So ridiculous... oh and my receipt showed my order was ready at 12:10 and sat there all that time, read more

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There was no sour cream no corn and no fajitas and they barley had steak something is always missing at this location