What we're not going to do is rewrite what happened to make this sound like a scheduling…read moremisunderstanding or a communication issue on my end. That was never the issue. Screenshots attached. I spoke directly with Dr. Hank before traveling from Boston about my follow up and additional treatment so it could be handled during the same visit. I then arrived and found out he was not there. Your office told me he was in training and couldn't get out of it. Dr. Hank later told me he had a plumbing emergency at home. Those are two completely different explanations, and that's exactly why this felt misleading. Dr. Hank's text that "if travel and provider availability are important factors to you" is frankly absurd. Travel and provider availability should be important factors to every patient. That is not some unreasonable or unique concern of mine. Whether a patient is local or flying in, clear communication about who will be available and what to expect is basic professionalism. There are plenty of aesthetic practices that can perform these treatments. That is not the point. This was a follow up related to treatment I had already done with Dr. Hank, which is exactly why I flew in. Trying to reframe this as though I should simply go elsewhere completely misses the issue. As someone who also works in healthcare, I find the nonchalant handling of this especially concerning. Aesthetic practice or not, patients still deserve honesty, continuity, clear communication, and respect for their time. What's most concerning is not that something came up. It's the inconsistent explanations, the dismissive response, and the attempt to minimize a very valid complaint instead of just owning what happened. That's not a misunderstanding. That's poor communication and poor customer service.

Customer service is 10 out of 10 Dr Hank walked me through…read moremy treatment plan and made me feel very comfortable!!

Super quick to handle your issues and keep track of them to follow up when the time is needed. I'm…read morewhat's known as a "hard stick" and he gets it every time.

The doc saved my life... or at least it seemed that way. On a solo trip to see old friends, I…read morehaunted a few too many old haunts on the first night... wasn't gonna make it from Fells Point to St Mary's county without some intravenous assistance. It was about two hours after the IV when my appetite came back, the nausea subsided. Next thing you know... I'm on a boat in the Chesapeake Bay out to dinner and having a blast!

I had a Myers cocktail IV therapy on 7/31/25. The nurse was a young lady who was very nice and…read morepersonable. I thought the infusion went well. There was a little soreness afterwards but that's to be expected. I did not expect to experience bruising and mild pain. The next day the injection site was very bruised and discolored and tender to the touch. The bruising got worst be the day. It's been 5 days and the color is not getting any better. Im not pleased with my experience and will sadly not be scheduling anymore infusions with them which sucks as I was excited to begin receiving infusions on a monthly basis.

Wonderful experience...Jay was awesome explained their process and I felt extremely better right…read moreafter my treatment. Customer service was amazing. Jay asked if he could bring a new hire along so she gets training in how to run appointments I was all for it and he gave me a discount for any inconvenience, she was very pleasant. I had nothing short of a great experience....Thank you Thrive.

Have received wonderful care at this practice! Found Hollie Cacace to be professional and…read moreknowledgeable. Would highly recommend her.

From the owner: Family Nurse Practitioner, Medical Weight Loss: GLP-1 Semaglutide, Tirzepatide,…read moreSupplements/Injections, Lipo+, Peptides, Phentermine, IV Therapy, Functional Diagnostic Labs, DUTCH hormone test, Hormone Replacement Therapy (Men and Women), Concierge Services Medical Care, Comprehensive Wellness Consultation, Medical Cannabis Certification, Health/Life Coach, Assistance with Medical Paperwork (Pre-op/Post-op appointment, FMLA, STD, Sick Leave Note, Leave of Absence letter, Return to work, Medical Clearance, Diagnostic orders/referrals, School/Sports physical, etc.)

I originally made an appointment for a Myers cocktail IV. I was surprised how easy it was to book…read morethe appointment. I made an appointment online, and when you book online it prompts you to put a date and time you'd like to come in. That is going to be the actual date and time you are scheduled for! They texted me my confirmation. The building had plenty of parking, I was the only car in the lot! When you walk in there is a refreshment area with cold and hot drinks. There are a few comfy chairs lined against the wall with a TV to watch. There wasn't any private seating so you will be around others if they are booked at the same time or before you. The IV hangs from the wall. They prepare your IV in front of you before hanging it. The stick wasn't painful. The staff member Jennifer was really nice and we talked a bit. I was able to add on a toradol injection and she offered additional bags for hydration. I thought I'd be there for at least an hour so I brought my tablet to be able to read on the kindle app but the IV drip was actually done in about 20 minutes! I was able to do tap to pay and they do have a suggested tip on the pay screen. My receipt was emailed. I will definitely go back again!

This was my second session with East Coast IVs, I receive the Super Immune IV. Felt so much better…read moreafter the treatment. Dana was fabulous and explained everything about the IV. Definitely recommend them!!

My first experience was great and I recommend it. If you're hesitant like me about getting an IV…read moresomewhere that isn't a hospital or doctor's office... don't be worried. I felt comfortable that I was in good hands with a person who had the training and medical experience to do this safely. Also if you're into instant gratification, I had the Glutathione IV push and a B12 shot. I was in an out in less than 30 minutes. I felt energized and motivated immediately and it had a noticeable impact on my day. I will make this a regular experience.

Website says they close at 3. I got there at 2:45 and the door was locked. I called the number and…read morea person answered, she explained to me that even though the website says that you need to show up at 2... The problem with that is when I previously called in to make an appointment the person I spoke with said "oh you're just getting a vitamin B shot, you don't need an appointment for that" Even worse, when I knocked on the door the person working poked her head out, saw me, hid and turned off the lights... Please either update your website or train your employees to relay the same message. PS it's now 3:01 and in the time I wrote this review she could have given me a vitamin B shot.

where do I start with my service at Glow RX, Customer service top notch I always feel like a VIP…read moremember when I arrive till the time I leave. Kasha always make sure to ask questions to ensure I have all areas covered. Amazing staff and very comfortable office environment.

I was feeling severely fatigued and not my normal energized self. Having experienced Drip IVs…read morebefore, I knew that I should look into getting another to help boost my overall mood. For those who are interested but not quite sure what Drip IV is--IV Hydration Therapy is a treatment where fluids and electrolytes are administered directly into your bloodstream for immediate absorption. A specially formulated drip of nutrients, vitamins, minerals, antioxidants, and sometimes medication can be added to the infusion catering to your specific needs. GlowRx IV Drip Bar has seven different formulas you can pick from and has the ability to add on a 500ml bag of saline for just an additional $40.00 (an amazing deal). If you have not yet tried IV Hydration, this establishment would be a great place to start! Nurse Practitioners, Kasha (owner) and Kerry were there to assist in the Drip IV process from start to finish. Both are willing to answer all questions you may have and are filled with endless amounts of knowledge on the formulas. This Drip Bar also has a Shot Bar (Injectable Vitamins), medical weight loss therapy, chemical peels and red light therapy.