Shout out to Jay at Zale's Outlet with the superior customer service when picking up my ring!! He took a personal interest in my repair and went above and beyond in making sure I was 100% satisfied! Thank you, Jay for taking care of my wedding set for me. read more

Brought my necklace to be cut in shorter length. Necklace came back burned. They took it to fix it 3 times. But it still came back with a burned spot. They told me I could used my warranty to get an upgrade or do merchandise credit. However even with a merchandise credit I had to spend $$ to get something else. I didn't think it was fair me to pay for something they damage I refused to signed they repair receipt. On my last visit after going back and forth 6 times manager told me my only option was to do merchandise credit for the same price as my necklace, the assistant manager ask me for the necklace pendant so I gave it to her and after my husband and I decided we didn't wanted to spent money on a new necklace I told her I was just going to wait for a response from corporate I ask her to give me my pendant but the manager refuse to give me my pendant because she said they pendant is part of the necklace and since I refuse to signed the repair receipt she will not give me my pendant. I told her the pendant is not part of the repair is just the necklace told her they can keep the necklace for the meantime because I was not satisfied with the repair and I was going to wait for corporate to fix the issue, the manager was rude and very confrontational towards me even when I was calm she was making my kids feel uncomfortable and my husband told me let's just leave so I decided to signed the repair so they could give me my pendant. I was very patient and collaborative with them but the manager and this store has left me with a bad experience. They don't take accountability and don't value customers at all. read more

Store manager is rude; do not shop this location at all. They emailed me saying my order was ready for pick up at certain date. I could not make the date and had to extend it to christmas eve. I get to store christmas eve and they cancelled my order as i was at the register. They had no sense of sympathy at all on Christmas Eve; this was a anniversary gift to my wife! The store manager name is Addy! Do not shop this location horrible customer service read more

The sales people are high pressure. Don't ever give them your number! After politely requesting they stop calling me, I blocked them. I go in and buy what I want, when I want, no pressure here. Definitely, take advantage of their coupon mailers, it's well worth it. You can't go wrong for gifts from a commercial jeweler. I give them four-stars for their prices! read more

Zales Outlet - Sale! 50% store wide - Jewelry Near Me - Houston, Texas

do not shop here. ring is turning black within 30 days of purchase. terrible quality. do not shop here unless you want alibaba quality products read more

DO NOT BUY FROM ZALES. . I purchased my husband's wedding ring from Zales in March. In June, not even 3 months of wearing the ring, it fell apart. It was tungsten and made of 3 layers and the layers separated. We did not purchase a warranty.....I mean it was a wedding ring, no diamonds to come out or anything, so we figured we wouldn't need it. Zales will not replace or fix the ring. VERY DISAPPOINTED in them. I will not be shopping at Zales ever again. They can't even give me a different ring???? read more

Zales products in general are not very good, however this location is confident, the staff is friendly and they always address our needs. Biggest issue is they can't ever seem to find us in the system for repair and warranty inspections... even though we come monthly, but it's not a ding on anything else. read more

I wouldn't even give this place a 1 Star. Their products are made poorly. This is the second pair of earrings that have broken on me. The back to the earring broke on the first pair of diamond earrings that I purchased from here. I took it in to get it repaired and they told me that I would need to pay an additional $100 to have it fixed. I paid and had the earrings fixed. My husband bought a second pair of earrings for me with pearls and a little diamond (see picture) & the pearl fell off!!! I am certain they are going to make me pay more money to repair them. I have had many pairs of diamond earrings, some that I never removed, & they never broke!! I do not recommend getting jewelry from Zales. read more

Zales Outlet - Jewelry Near Me - Houston, Texas

Update to my ring repair another Stone fell out not even a week after picking up the ring and saying by DJ that not even a hammer will get a stone out I was just wiping down my car after a wash look down and the stone was gone so unsatisfied with everything going to a different store to maybe try different method who knows if I could give it a zero I would nobody at corporate even gave a crap read more

Zales Outlet - Jewelry Near Me - Houston, Texas

Great sales people, I love my purchase! Very helpful sales people, not pushy. I got my resize sooner than I was supposed to, which was a great surprise! read more

My grandmother bought a locket for her granddaughters graduation. While putting the pictures in the sales associate broke the clamp. We took it to this location to see if they could fix it since it was expensive and EJ jumped into our conversation stating they couldn't help, while on the phone with the other location they asked to speak to EJ. He very rudely stated he would not speak to them. This is by far the rudest man I have ever come in to contact with that's involved in sales. Ed however came to the rescue tried to do everything he could to help and made us very happy with an exchange. Thanks to Ed! EJ, however was awful. read more

Sales people aren't helpful over the phone, they just gave me generic information that's common sense when I asked about an order I had. Then the order came late read more

Horrible terrible customer service online experience is very bad. I ordered a means 14 k 6mm wedding gold band and they sent me a 2mm band engraved for Carol. Lol. They can only take the return and give credit. I bought this men's band at Valentines 25% off and they wouldn't honor the discount. They wouldn't try to fix or make this right. I don't know if I will have a wedding ring foe our wedding since it's 2 weeks away. I waited on the phone for over 11 minutes and so did the lady at the store. I wanted exchange but they couldn't do it at the store. They are nice but not equipped to solve problems or correct wrong shipments. You have to order some things online. read more

My husband brought me in today to look at rings. Eric was so patient with me. I am a very indecisive person and he found me something in my price range! I was in the store for at least 45 minutes and changed my mind several times. I highly recommend Eric and will always come to this location to buy jewelry. Thank you Eric for making my experience a great one!! read more

Zales Outlet - Jewelry Near Me - Houston, Texas

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Went here for our engagement/wedding rings 3 years ago Very friendly lady who helped me find my perfect ring. She still remembers me and even my name which shocked me 3 years later Excellent customer service and always friendly Never had any problems read more

The friendly staff at this jewelry store help make my routine visits less mundane. I have had a good experience every time I have been in this location. It's not an overly busy location so the wait is never very long when I go in to have my pieces cleaned and inspected but the location isn't dead as they have a steady stream of customers. They have a good selection and often run promotions that can save you quite a bit. I would recommend this outlet over busy mall locations. read more

Went to pick up a ring I ordered online. Got there at 8:15 pm and the doors were locked. 3 people inside the store, guard motioning with a slashing move across her neck that they are closed. Sign posted on their doors says they close at 9 pm. Pointed it to the guard and she adamantly shook her head no. The other 2 people just watched. Poor costumer service. I'd rather drive to the outlet mall or other stores in the area from now on. read more

This place is an absolute joke I bought a wedding ring here and twice now diamonds have fallen out of it. The first time I maintained their stupid six month check up and was able to get the diamond fixed the second time I figured what are the chances that would happen again however lo and behold another diamond fell out and now I'm having to pay to have them repair it again. After dropping it off and waiting two weeks for an estimate they finally called me and told me it's going to cost $100 to replace a stupid crappy microscopic diamond. I told him fine to go ahead and do it and wait two weeks after hearing nothing I finally called back and they tell me that they are still waiting on my approval. So nearly a month later I still have a broken ring and now they're telling me it's actually $200 to fix. I would never recommend anybody go here if they want a quality piece of jewelry or if they expect any amount of customer service. read more

Zales Outlet - 2nd diamond that fell out of this crappy ring!!! - Jewelry Near Me - Houston, Texas

I went to the Zales in willowbrook mall for a sale they advertised. When I got there I gave the sales lady the sku number she looked on the computer and told me what I came for they didn't have in the store, only online. As I was turning around to leave the ring I came for was sitting right in front of my face in a display on the counter. I told the lady this is the ring I came for right here. She looked really confused and said I'm sorry I didn't even know we got them in. How is it the sales reps don't even know what's in inventory and its Christina's time! On top of that the sales lady seemed really irritated that I found the ring they had advertised! read more

Zales Outlet - The ring advertised - Jewelry Near Me - Houston, Texas

This store was on the way home. I saw a jewelry collection I wanted to see that I had seen on TV. So I dropped in and of course I saw A lot of things I absolutely LOVED....plus the prices were awesome read more

The staff at Zales off 249 were EXTREMELY rude today. They treated me as if I was a common criminal when I came in looking to have my engagement ring properly sized simply because it was purchased from one of their stores in another state! Their attitudes and service were deplorable at best. I would rather be engaged without a ring than to know he spent a penny with this company. Men if you want a quality ring from a reputable establishment I strongly suggest avoiding Zales! read more

I want everyone to know how unprofessional this company is. My first experience with Zales was horrible, and will be my last. I do not recommend purchasing anything from this company, especially if you are looking for quality and customer service. Last year for Christmas my boyfriend bought me the sterling silver Infinity Loop ring in a size 4.5. When he gave me the ring on Christmas Day, it was too big. I went to the nearest Zales to get resized and exchange the ring the next day. They told me I needed a size 4, and I said I would like to exchange it. The sales rep told me that I couldn't exchange it but I could resize it for a fee. Unhappy with that response, I attempted to exchange it at 2 other Zales in the area - all told me the same thing. On the website, however, it says you can exchange ANY ring within a certain time frame. It also says that sterling silver rings cannot be resized, so why did these reps at 3 different stores tell me that that was my only option? Frustrated with all of the hassle getting us nowhere, my boyfriend decided to return the ring for a full refund and buy a new one. He returned it and got his $115 back, but when he went to buy me a new one the price had gone up $35. He bought it anyway and I complained on their website. A manager called me later that week and did absolutely nothing to solve the problem - only explained to me why silver rings couldn't be resized. When I told her that I already knew that and that I wasn't trying to resize it in the first place, she apologized for the inconvenience. That was all. And here comes the cherry on top: after owning the new ring for not quite 3 weeks, a diamond fell out. I never attempted to get it fixed because after already receiving such poor customer service, I knew they would try to make me pay for their mistake or beat around the bush and say there was nothing they could do. Don't put yourself through that stress, go to ANY other jewelry store. read more

This location has the worst customer service. A few years ago they had two employees that were super sweet and always remembered you when you came in. The lady they currently have now is the rudest. She acts as if you are a nuisance when you come in. We have spent thousands of dollars in this store on several occasions but we will never return to this store. The associate # is 1046011. Do not go to this location. read more

I went in to purchase a watch and it was super crowded. One of the clerks said she would be with me shortly so I went over to the other employee but the other employee didn't even acknowledge my presence. Granted, he was busy but he should have also acknowledged that I was standing there. I noticed he didn't acknowlege the other customer waiting to see a ring either. He later helped me and was very nice but I was really irritated that he didn't initially look at me or smile or say "be right with you" or "sorry for the wait" , anything and I almost left. Sometimes people are having a bad day but when you are in customer services it is so very important to have a good attitude. I returned a few days later to pick up my watch and was greeted promptly by a young man named Alberto who had come over from Gordon's to help out. He was very pleasant and eager to help even though I was just picking up and not buying anything. Customer Service is so very important. read more