My friends and I have eaten here for a few months, and I can't lie, the service is usually pretty terrible but the chicken shawarma is so bomb that I always come back after a few weeks
Yesterday, my friends and I came in at 1:30pm to get a quick meal before we had to go to work. We ordered when nobody was in the store. After all 5 of us ordered, we waited patiently for over 30 MINUTES FOR OUR FOOD WHILE THE TWO ATTENDANTS FED EVERY OTHER CUSTOMER BEFORE US. With no explanation as to why our orders were taking so long. after the first 30 minutes of waiting, I looked over the counter to see if they had started any of our orders: NOPE. THEY DIDN'T EVEN STARY MAKING OUR FOOD. IN THAT TIME THEY HAD GIVEN TWO OTHER LADIES THEIR FOOD AND WERE TAKING ANOTHER COUPLES' ORDER.
at this point, one of my friends was already late for work and just asked if I would bring her the food later, so she left. We waited another 15 minutes until they started my girlfriend's meal, and when they asked her to pick her topping they informed her of a new rule: only the veggie toppings are free, and only 3 veggie toppings are allowed for free; any other toppings and any toppings more than 3 would be a .99 cent charge. This is a new rule, but a ridiculous one seeing as they don't put much toppings in anyways, and if you don't haggle the workers to give u the toppings they usually don't ask if you want them and send you on your way without them.
Anyways, I got my chicken shawarma wrap and ate it and surprise... it was delicious. but i had to leave for work as soon as I finished because that whole ordeal took 55 minutes. Not sure it was worth it, but for my friend it definitely wasn't.
She spent $27 on her lamb and chicken kebab bowl, and when they gave it to her it was THE SADDEST, SMALLEST BOWL OF RICE AND 6 MEATBALLS I EVER SAW. At that point, my friends decided to return her food because it for sure wasn't worth it. Y'all should've seen it, we all laughed out loud when we saw her bowl bc of how sad it looked
The attendant had no idea how to do a refund, and told my friends decided to write down her phone number and that someone would call text her later to talk to her about doing a refund?? my friend asked "what happens if you guys never text me? what should i do, come back in?" to which the attendant responded "what if we don't text you? it's just $27 dollars".
So yeah. food is pretty yummy but the service is always terrible. not sure if they just don't like us, but me and my friends are always gracious. we waited an embarrassingly long time for our food with smiles on our faces, we were never rude, so i'm not sure why they are always to rude to us. Also, not sure why the attendants never want to give toppings?? is it a new rule? to minimize the amount of toppings for customers? i'm genuinely curious. read more