Great owners. Great service. Fair prices. I did have to leave a few messages on phone, but they…read morealways called me back timely. Very positive experience.

If you need parts, try to look elsewhere. They never answer the phone! We have left several…read moremessages and have not received a return phone call. Being the only "local" provider of parts for our brand, they are almost double the price of online stores. I guess when you have a captive audience you can do what you want. Good thing we are switching brands.

Does pool testing, spas, pool supplies.a go to place. Knowledgeable and helpful. Helpful and great…read morepeople.

I run a couple resorts in Saugatuck that have a pool and two hot tubs. I've visited all of the pool…read morecompanies in the Holland area and all are pretty good, but Lankheet has stood out for me. They educated me (a complete newbie) on the SIMPLEST way to manage a pool/spa system. They don't try to sell you chemicals that you don't need and have a mad scientist lab where they test your water for free--all you need to do is bring in a sample. They're local, family owned, and have been fantastic to work with. I highly recommend them! Rodney--Starlite Resort/Blue Star Motel

Ike took really took really good care of me with a new hot tub cover. Definitely going back for…read moreall my hot tub needs.

Ike Hykema runs Pools Plus in Holland. I have to tell you I bought my hot tub from Pools Plus…read moreduring the pandemic before Ike joined. Back then I would have given them a low rating. They were focused on building outdoor big ticket items like pools and had really poor mismanaged Customer Service. That has turned around immensely in Holland. Over the last couple years there has been a dramatic shift with a focus on service and thoroughness for safety and performance to a 5 point star level! Ike is professional, kind, humorous and most importantly a good listener. He meets his customers where they are at. He reviews important details more than once which is key because they can easily get you in trouble if you don't do things in the proper order. "Remember, when you refill your hot tub put the hose in by the filter area otherwise you can get vapor lock." Ike reminded me to use Purge, let is sit overnight, drain, refill and drain (2 times). That makes all the difference making sure you get everything out of the pipes after the first cycle of cleaning, getting you top notch for the coming season! I have brought in my hot tub products and he has helped me label them on frequency to put them in each week. If I don't need something he tells me. He also lets me know when certain products might go out of stock and when to plan ahead. It simply saves me money. Ike is inquisitive and gets to know your hot tub, your water and how you use your spa to maximize performance. If you have the time, take the drive to to Lakewood, Holland location and ask for Ike. He will treat you right and get you started on the right foot if you are buying a new hot tub or getting yours in top notch shape. They will evaluate your water for free! Even your tap water for your refill. I just emptied and cleaned my hot tub this weekend. I think Pools Plus should have Ike run all of Customer Service throughout Michigan and have other locations get the benefits of the Ike Experience! Hats off to Ike!

Prompt and courteous service. They know their business and make it easy. As a first time pool…read moreowner, they answered each and every question I had for them. Helpful advice from a professional is always good thing. Four stars as they are pricey, but you get what you pay for. Highly recommend.

White glove install of our 18x36 pool with fantastic after sale/ warranty assistance. No large…read morescale project goes without issues, but it's how you handle it. These guys will have you sleeping nicely. Professional, prompt, and accountable. Great group at Polynesian. Highly recommend. .

Can't get a response from the repair department. Say expect one in 48 to 72 hours . Seriously. Been…read morea loyal customer for years and spent thousands of dollars but can get any timely service in their equipment. Ridiculously poor customer service!. Even in busy times 48 to 72 hours to schedule service that will be weeks out does not seem overly efficient

The personal service is outstanding at the Jamestown location of Zagers Pool & Spa! After Josh and…read moreSteve helped me open the pool, I've made some big changes. Steve suggested that I bring in water samples on a regular schedule, and going the same day each week is helping. While opening the pool, Josh wouldn't give up as he fine-tuned our sprayers that have not been working well the last two seasons. The arch of the water is gorgeous once again! Steve was able to tell me all about the pros and cons of a chlorine vs. salt water pool. I really feel confident making my decision to stay with our current system. I've been in the store twice with water samples. The Zagers team have been thorough giving guidance all while being patient with my many questions. I bought a Dolphin pool robot by Maytronics with Bryan's help and expert knowledge of the many models. He reassured me that he can repair the equipment right at Zagers. I love the ease of vacuuming now! The app is amazing and it is so easy to control the robot from my phone! Bryan also demonstrated how I could change the sand in my filter. He has a similar Triton filter in the showroom and walked me through the steps that I could do myself. He sent me helpful videos and links to the manuals and directing me right to the part of the process which was confusing at first. Jordan answered a frantic phone call. I had a lot of chemicals to add, the sand to change, and I needed reassurance. He offered to send me an email and it arrived in less than five minutes after he confirmed a few facts with a service tech! The exceptional level of service is why we trust our pool to Zagers!

I used a friend's. It was Amazing. My pain level went down felt so healthy afterwards. I have had 6…read moreSpine surgery s. I feel so grateful for your product.

Love my sauna I bought from them 3 years ago. Then when I needed to service the Harvia heater Zoe…read more was very helpful and took great care to get me what I needed to fix the heater. Highly recommend their products and the health benefits are amazing.

We had storm damage from 70-80 mph winds blowing lawn furniture into our cover . It cases 2 larger…read morerips and a smaller one . They were onsite in 24 hours and patched them . They also went through a cover tune up while replacing guides and adjusting operations. Very friendly techs

Coversafe has always been so nice and professional. they are very easy to work with and take the…read moretime to explain and answer my questions. Gerad was very nice and thorough. I am very impressed with Coversafe.