Prompt and courteous service. They know their business and make it easy. As a first time pool…read moreowner, they answered each and every question I had for them. Helpful advice from a professional is always good thing. Four stars as they are pricey, but you get what you pay for. Highly recommend.

White glove install of our 18x36 pool with fantastic after sale/ warranty assistance. No large…read morescale project goes without issues, but it's how you handle it. These guys will have you sleeping nicely. Professional, prompt, and accountable. Great group at Polynesian. Highly recommend. .

Spa was just delivered yesterday, and we are beyond happy. Every person on staff was eager to…read moreanswer questions and help. The person on site made sure to have me take a video of him relaying the instructions for the water care so I can easily go back and watch again. Also gave me his personal cell if I had further questions! Also highly recommend the electrician that they helped me find - Ed from Hi-Lo Electric. Coordinated to be here at the same time to make everything run so smoothly. Thank you Master Spa!

Everything!! Great installation information and service. The entire crew went above and beyondread more

We purchased a jacuzzi from this place and it's been 5 star quality all around. Mike has been so…read morehelpful with instructions on how to maintain the chemical balance in the water and truly cares about what it is he does. We are so appreciative of everyone there! I'd buy again from this place in a heartbeat and recommend them to anyone that asks!

This place has everything we need to get our pool up and operating. Eric and Scott and are both…read moregreat, very knowledgeable and friendly. Newton is the best! Not only does he know more about pools (manufacturers, models, pumps, heaters, all accessories, and chemicals, etc...) he has amazing customer service and goes above and beyond without blinking an eye and is so friendly. I'd recommend this place and Newton to anyone.

Would not recommend. We purchased our pool in 2021, it was installed in July of that year. We…read morewere able to use it the pool the whole summer of 2022, this year we opened our pool, and the pump was making a loud screaming noise. I called thinking that Jager Pools would stand behind their product, but that unfortunately was not the case. He said, unfortunately it was out of warranty! So basically we received one summer of use out if that pump, spent over $13,000 dollars with an expectation that a pump should last more that one summer, and I also expected Jager Pools to stand behind their product. The offer I was given was, I could purchase the same pump at 25% off. What about replacing it? I even asked the associate on the phone, if you spent $13,000 on a pool, do you think the pump should last longer than that? His response was "it should". Extremely disappointed

Excellent partner. Bought our tub here and regularly meet with them on maintenance, water quality,…read morechemicals. They are superb and highly recommended. Enjoy the service they provide.

After spending almost $300 with that other pool store in town, I went to Leslie's in a panic as my…read morepool was green with no end in sight and I had a big party coming up in less than a week. Nick at Leslie's was a godsend, helping me all along the way, taking my many panicky calls during the process and walking me through fixing the mess made by following the other store's advice. Pool was clean in time for the party, and I spent less with them than I ever have at that other store. Now I know where to go with all my pool needs.

From the owner: Leslie's is your trusted neighborhood pool store in Grand Rapids, Michigan and a go-to destination…read morefor all things pool and spa. We offer the best selection of pool and spa chemicals, pool cleaners, equipment, cleaning accessories, floats, and pool toys. Count on us for complete pool care, including free in-store water testing, free cleaner inspections, and free in-store labor on repairs. Shop your way -- in-store, online with easy in-store returns, or through the Leslie's app. And don't forget to join the Leslie's Pool Perks Rewards program for special offers and savings every time you shop.

Absolutely top notch!!! Amazing staff and absolutely beautiful store! Had no intention of…read morepurchasing a hot tub until I saw the Sundance Aspen....... Highly recommend to give this store a stop. Quality, kindness, and all around awesome! Don't let the review score scare you as the service and willingness to help by the staff shows they should be a 10 out of 5!!!!!!

Can't say enough about the great customer service! Niki is so knowledgeable, friendly and…read moreprofessional! We got a great deal, learned a lot about spas and can't wait to get started!

i purchased my bull frog a5l spa almost 4 years ago! i love…read moreit! needed service so explained the issue to amina. she was great! sent a technician the following day! mark, the technician was very friendly, professional & knowledgeable! he taught me important facts about my tub that no one had ever explained to me before! thank you amina & mark!!! barb kleis

Sold us a Hot Springs hot tub years and years ago, mentioning that if they were in business they…read morewould always service it. Fast forward to today, we have a slow leak, likely fixable, but suddenly they don't serve the very town they sold and serviced this hot tub in. We are an hour apart. I offered to pick them up. If you don't want to be sold a high end new hot tub, stay far, far away.

I was charged $450 for putting the cover on my above-ground pool and adding chemicals, which I was…read morefine with. They did put the black clips on, but then I also paid each worker $20 in cash to go under my deck. Later I found an extra $50 charge on my bill for the same

The customer help at the Fuller Street place of business is always pleasant and knowledgeable. They…read morehave helped me out at various times and I will always use them as my choice of experts. Keep up the good work. PS 29 years of using the same place says something about the family.

Clean and conveniently located store, with friendly employees, but the cactus and succulent plants…read moreweren't very well maintained.

Allow me to regale you with a tale of misery that can only be rivaled by an enema of broken glass…read more On 1/3/21 my wife and I were notified by our builder that it was time to order our appliances as the specs were required to finish building our cabinets. On 1/4/21 I begrudgingly joined my wife on a daylong hunt for the perfect matte black stainless steel appliances, after shopping around for a few hours we landed on a full set of Cafe (Refrigerator, range, dishwasher) and a GE washer and dryer at this particular Home Depot. We worked with a very friendly salesman (MDG1YY5) and he proceeded to build our very specific order in the system, as it often goes the system went down several times so he kept redoing the order (hoses, power cords, custom brushed bronze pulls, and all), no big deal "stuff happens". Due to the manufacturing delay of appliances in the COVID-19 era we wanted to get these ordered for a future date to ensure they were ready by the time we moved in. We selected a future date of 3/10/21 as that paired up with our expected timeline to move in, I expressed the potential issue of the home not being ready and was assured the warehouse could hold the appliances for as long as needed if that were the case, great. We finalized the details and checked out about $10,000 lighter and went on with our lives. As 3/10 approached we found ourselves behind schedule due to weather and material shortages (This is where our experience with Home Depot morphs into a Quentin Tarentino film). I contacted their third party delivery service and notified them that the house was not ready and I will need to push our date back up to 60 days. It was at this time I was notified that they would not hold a product for more than 30 days. I worked with our builder and he gave me permission to unload them all bunched together in the living room as the floor had just been completed. Appliances arrive on 4/10 (30 days exactly), as the gentlemen bring in items I compare their product ID to what is on my paperwork to ensure every single item is accounted for and correct. An important note here is no appliance is listed as "White GE Washing Machine" instead it is something like SKU 1005-128-482 and Description GFD65ESPNSN. Everything checked out and there the appliances sat until our final inspection (Only the dishwasher may be installed prior to this point). On 5/8 we were granted occupancy of our new home and cleared to begin moving in. The very fist thing we wanted to do was open and install these appliances we had been enamored with for the last 4 months. If you've ever received appliances in this method you will know that they come in massive reinforced boxes secured with metal banding and several inches of foam to ensure safe transport. Our first box was the dryer... It was champagne colored, not white. Next was the washer, same issue. Kitchen appliances were all the appropriate color and model so no issues, yet. We immediately contact Home Depot to notify them of the mistake, they refuse to do anything stating we approved of the items when they were delivered and its been over 30 days why hadn't we raised concern to this point? The following day my wife goes to the store and exhibits the patience of a Tibetan Monk and after a few hours convinces them to let us trailer these back to the store and send us the correct items. New delivery is then scheduled for 6/11, crisis averted we can survive a month without a washing machine. When you order handles that are not stock with the appliance they come separately so you end up with both colors. We go through and swap all of them out but the ones on the stove don't fit quite right, the handles are fine but all of the knobs seems off. After a few days of tinkering with it I dig through the box to see if there are instructions for this seemingly mindless task that I don't understand. The kit is for a gas stove... they ordered the wrong parts. A few hours on the phone later they get the new pulls ordered for us (It's 6/29 as of writing this and we still do not have them). I wish this was the end.... 6/11 finally arrives and with it our new washer and dryer! We slide the dryer in place, get it hooked up and test it out, perfect. Slide the washing machine into place, there is no outlet... Call our electrician and he says he will be out on 6/23 with the rest of our lights, no worries on our end just 2 more weeks. He comes out on that day and runs a new outlet. We set the dryer up and it immediately pops the GFI. Check the manual with the electrician and confirm everything is correct, it is. Run an extension cord to other outlets through the house, same issue. Bad ground in the machine maybe? Anyway, Home Depot told us to pound sand because its been over 48 hours since receipt. So now begins the tedious journey of working with the manufacturer. Spend the extra money and deal with a mom and pop shop, someone that has a face, reputation, and a soul.