My husband and I came in to buy a Husqvarna 350 BT leaf blower that was on sale. While we are…read moretalking to one of the salesmen and standing right in front of it the owner/manager sells it to someone else that had just walked in. Never asked us anything. That was wrong and very rude. Then offered to sell us another model for $130 more than we had to spend. Very disappointed and needless to say would not recommend these poor business practices to anyone else. Sad that your "manager" is so cutthroat that he sells product right from under other sales people. What happened today was wrong and rude to more than one person. You have lost at least one customer and possibly more. This is one recommendation/ review that will not be favorable.

Great selection of items to rent. The staff is friendly, helpful, and willing to work with you.read more

We love using local businesses when possible and this one is a great choice. Christine helped us…read morewith our choices for new countertops and we couldn't be happier. She is excellent at listening to what you are looking for and assisting you in finding the right choice for you. The selections were right on and look terrific. From the time we walked in to the design center until the installers left our home, it was a positive experience and we are thrilled with the results.

I highly recommend this business & would love to visit it if we are ever in Michigan. We ordered a…read morepanel & fabric from them through Walmart. Field's Fabric responded & shipped our order promptly, however we encountered a problem with our order. After contacting them, they agreed to make our order correct. We received our fabric panel even faster than the original order. Their customer service is outstanding and is exactly what all businesses should aspire to. I would give them more than a 5 star rating if that were possible.

Everyone was super friendly and the prices were amazing, and that's before I went into the bargain…read morearea.

There has been new ownership (Erik King) since the previous reviews. This company also goes by the…read morename Elite Home & Stone Supply. Unless you want to be frustrated and finish the job yourself after spending a lot of money, avoid this company. The selection of products is good and the quality of the granite stone is great. The service, installation, and finishing were poor. We were told installation would be two weeks after the design was submitted and the downpayment paid. Five weeks later, the installation was scheduled. No call, no show! One day off from work burned. Another week goes by after making a few calls and sending emails. Finally, a call out of the blue to install on that day. But only part of the countertops because the "guys at the shop did not polish the bottom of the island. Another week and a half and the island is brought to the house but not the rest of the countertops or the backsplash. After another week, another call out of the blue to come and do the installation. Another excuse; the owner says he left the keys to the truck at home. Another day off work burned! A couple of days later, a call out of the blue asking if anyone would be home for the installation. Finally, the last countertop and backsplash are to be installed. The backsplash sections are not even but supposedly, the wall is not straight so it's the best that can be done. The rounded corners are jagged but "if I use any type of diamond drill, it can be smoothed out." When I started to install the kitchen hardware, the drilled granite access holes are too small, the sink holes do not align with the drilled granite access holes, and the cut-outs for the electrical outlets and boxes are not large enough for the screws to align with the electrical boxes. At this point, the final payment had been submitted and there is no more contact. I texted, emailed, called, and spoke to a person in the office, and no returned phone calls, emails, or text messages. After two weeks, of waiting I am doing the finishing and polishing myself. A two-week project turned into an eight-week nightmare. https://www.hollandsentinel.com/story/business/2023/01/30/west-michigan-contractor-arrested-after-failing-to-complete-work-appear-in-court/69852441007/

My wife and I went to Granite Direct fr a piece of granite for a bathroom vanity and after dealing…read morewith Russ we had it all laid out for with Russ, we had the stone marked out for where we wanted it cut so all of the veins would match (keep this part in mind for later). We then spent the next month and a half finding tile colored to match the piece of stone we chose. We finally got the bathroom to the point where we could have the top set and contacted Russ to make the appointment to have them come out and template. The appointment was set for a Thursday, the people showed up on Tuesday. We contacted the store (Russ again) and said it must have been a mix-up due to similar names on the calendar, the appointment for Thursday was still set. My wife took a four day weekend (Thursday and Friday) as long as they were set to come out on Thursday she may as well get some other things done that Friday. They never showed up. Contacted the store again, "They'll definitely be there tomorrow." (Friday) Again... never showed up. Now bear in mind, we understand that a single bathroom vanity isn't a big dollar job but, it's important to US. Saturday we went and talked to Russ (again), and he said he was having issues with his installers (not our problem but, it's turning into our problem) so he'd show up and do it himself, which he did that following Monday after hours. Asked him approximately when the stone would be ready for install and he said he had a huge job coming up and he wanted to get it done before then so, about a week and a half. Got the call that the stone was ready and made the appointment to have it installed, two weeks after the template was measured on a Friday. Installer showed up at the agreed upon time WITHOUT the backsplash. He said he would get the situation resolved and contact us first thing Monday morning. Monday morning came and went and I heard nothing, as I work about a mile down the road, I drove up to the store during my lunch hour to find out why it is so difficult to get a simple vanity installed in a timely manner and wound up being berated by Russ in front of two other employees. I was told "I'm tired of being yelled at over this job..." (pretty sure I hadn't yelled at him once, and he'd definitely know about that) "...we can just come pull the granite and be done with it." Now, please realize, if this had been for me personally, I would have said "Let's go, I'll follow you. Just give me back the money I've already paid you." and I would have found another source for a countertop. But, it's for my wife, and one does not simply toss a month and a half of tile searching with your wife in order to make things easy. It's Wednesday morning now, my wife sends me a picture of the countertop via text(Remember what I asked you to keep in the back of your mind for later?), I look at the picture and the countertop is backwards. The part that we had drawn pictures of, and spent 45 minutes discussing the layout of the grain in relation to the splash... all wrong. Long story short. Find someone who will appreciate your business for what it is, big or small. It's money you earned and want to pay for a service that's deserving. Granite Direct in Kentwood (Grand Rapids), Michigan is Definitely not deserving.

Perfect little store for anything quick you need in the area from milk and bread to ice cream and…read morefishing supplies. They even have birthday cards and tools. Things are a little high priced but you pay for the convince and the friendly service. By the way, the Kid Cone is a great deal for $2.00!

I'm glad I didn't make a special trip all the way out here for this. Honestly I think I would've…read moreeasily given four stars if I hadn't been so excited to come here from all the glowing reviews! It's very cute. They have pizza by the slice, a crock pot of soup, and a coffee pot. They have a case of cookies and packs of donuts, and a popcorn popper ($4 a bag though is steep!). But overall the selection is not nearly as good as I thought it would be, and it's kinda pricy all around. There are for sale signs on the building, too, so we'll see what happens ‍

They have every thing one might need. The store is vast. I hadn't been there in a while and I was…read morequite surprise. ; )

These folks have never failed to come up with solutions to my project problems. They stock enough…read moretypes of burlap to provide thought-provoking choices for the trunk of my 1938 Ford, and my penchant for hand made Christmas presents is satisfied every time. Fair prices and they are open 11 hours a day, 6 days a week. Ya gotta try 'em!

I highly recommend this store. Beautiful selections and the customer service is amazing. I bought…read morebuttons from them last fall and needed one more. They were so helpful when I called: looked through their inventory, found the button I was looking for and promptly mailed it to me.

Found this shop through the yarn shop locator app on my smartphone. I was headed back from Holland…read moreto the other side of the state, and was getting off for a beverage and "rest stop" and decided it was worth going a couple more miles down the road to check out this shop. It's hard to imagine how they could fit any more yarn in this shop. While it could seem overwhelming, it was fun to browse. Staff is friendly and helpful. So glad I made a stop!

Very nice staff who seem to be very knowledgeable about their products. Their prices seem to be in…read moreline with stores in the greater Grand Rapids area.