This is a great Ace especially for our town because it save a lot of time, so we don't have to…read moredrive into GR or BC. Recently (today) I was very disappointed when I was Informed that one of the owners refused to have the American flagged lower, per the President of the United States, then when others called to inform her it needed to be lowered, she tried to act as if she wasn't a decision maker....that is extremely disappointing. I thought The owners were good honest people.

Me and my friend walked In with his bike to get his handle bars fixed on his bike just a quick…read moretighten down and the manager came back tightened them down and was cussing and saying I don't have time for this shit I have a business to run and you guys can't just fucking come back here to get your bike fixed and I said all we need is for you to tighten down the handle bars real quick and we will be out of here and the. he said it cost money for me to do this. and I said that the main tech said we can just come in and fix it for free if it's a quick fix and he said well not me it cost money for dumbasses for me to fix it in the end he did it for free but was probably the worst experience at any public place in my life and I've lived In Hastings my In tier life and every one is nice but he was a jerk.

I went back to Wayland's hardware to get more live bait because the first batch of crawlers lasted…read moreso long in my frig I couldn't believe how nice they were. They were in the taller tubs and were great. Grand kid had a blast fishing with them. I bought 3 more tubs recently but these were in the small tubs. Put them in the same spot in the same frig, 2 of the containers turned to goo in days and the one I kept only about 3 crawlers look healthy, the rest on the verge of death. Recommend you don't buy any if they are in the small tubs and that you inspect them yourself before purchasing. Should not sell them like this.

I moved to Wayland just over a year ago and dropped off my Uhaul truck there. I needed help…read moreunloading the truck and they set me up with two strapping teenagers who unloaded the truck in a little under 2 hours (it took us 4 days to load it). I have found them to be very helpful in the store. Whether it's finding the right plumbing fixture or a screw for my screen door they are always smiling and helpful. The owner, Vicki, is a sweetheart.

What a wonderful store! We went to this store to pick up a UHaul truck we reserved to move our son…read moreback from college in Michigan back to Indiana. The customer service in this store is outstanding! We were given individual attention, friendly service and personal assistance with the purchase of 80 pounds of birdseed. And we met the sweetest dog, Dutch. We enjoyed watching him fetch tennis balls. So, listen up Battle Creek! This is the store you should be shopping at for everything you need for your home needs. We highly recommend you shop here instead of a big box store. You will receive the BEST customer service. We will probably never pass that way again, or visit this store, however we won't forget our visit there. We wish every store could be like this one. It's a gem! Thank you so much.

Helpful hometown service. Good selection. Fair pricing. Nice people. Offers rental services as wellread more

Walked in the door I was the only customer at 2:30pm…read more Scrutinized visually by the two workers standing near the counter I proceeded to search for the multi-outlet extension cord I needed. Instead of asking me what I was looking for one of the employees trailed after me as though I was a shoplifter. Since I could not find what I was looking for I finally turned around and asked if they had the item I sought and if so where I could find it. Turns out they had a sparse selection and did not have the item I was looking to buy but I found a cheaply made cord I thought might suffice. It was expensive and the clerk was almost hostile when I plopped down a $20 bill to pay for it. No greeting, no thank you, nothing but nastiness. She counted out the change as though she was giving blood. Turns out the cord I bought would not work for my intended purpose but no way I was going back to that place to return it - ever. Now I travel the extra few miles to Menards or Walmart to puchase hardware items. I'd like to give my business to hometown 'small business' but not this store.

My only negative comment is that it was SO hard to find, gotta get something to stand out cause t…read morelooks like every other store front in that strip. The rest of this I couldn't speak higher of my experience with this shop. sooo If you don't want to read my gushing stop here and do your self a favour and GO HERE! instead of home depot, cause you will actually get the right tools and the right hardware that you need rather than a bunch of prefab crap that will rust, wear or fall apart within a year or 2. I went in for a few separate projects and needing a few different items for different weather, both high stress and weather and underwater chains and links. They had galv/stainless/zinc/bare options for bolts screws and chains. I thought I died and went to bolt heaven when I walked into their entirely dedicated second floor nut and bolt room. I got some stainless Nylock nuts and everything else that I needed. The lady who assisted me was both courteous and knowledgable, her and I discussed the projects and we confirmed our reservations and made choices on the right products. It set my under 15 bucks for everything and I was able to finish my projects to a T without a problem. For anyone who knows anything about building and tools, this place is the place to go, Im SO SO SO SO tired of the crap that you find at home depot and you just cant get what you need for spec projects (which almost every project is). You can tell when you see all the kits that someone has to half build so they can get the parts they need. Please go to this place and support local shops cause if they go out of business were screwed when we need to build anything that isnt a prefab kitchen or shed or some crappy plastering kit. This place is the bees knees!

Just got back from the local hardware store, man do they have a lot of merchandise…read more I was greeted upon entry and even though they were busy they took the time to take care of my request They employ a kinda older gentleman (I think his name is Tom) that knows his stuff Sad that he only works 20 hours a week but when he is in his knowledge shows This is the kind of service that a big box store ( Menards, lowes, etc) are lacking So with that said I'll be back sure as something else will need to be fixed or a part is needed Thanks guys

Their prices are very competitive and I always enjoy going here, and the only reason I don't give…read moreit four stars is because it's not got a huge selection, but it usually has all the little things you could need Ace also has a great rewards program that works at any store Every time I walk in this place they are super friendly and always willing to help me with just about anything I am doing around the house. They are a lot nicer and a lot more helpful than your average small hardware store Definitely worth the stop before going to Lowes and wandering around for an hour before you find the section you need Shop Local First

This is a great local hardware store. Great service and fair prices…read more I highly recommend!

From the owner: Call for Quote for Rental Center,Dock, Boat lift, PWC Lifts read more

This hardware store saved my day!!! Thank you so much Dick for helping me not only pick the right…read moretool I needed but also swap out the piece in my equipment. It didn't take long but it was a tedious task and he probably saw my anxiety and did not leaving me hanging!!!!! Thank you times a million. I do not live in this state but if I'm ever in the area for work I will patronize you guys when I can. Make sure you say hi to Nelly when you visit.

We love the convenience of having this place in cycling distance of our house, particularly as they…read moreb carry lots of useful items for boaters (we purchased our stainless dock from there, for example). Today, I spotted in their sign that they had free 2020 calendars available, which was incredibly useful as I needed a few blank calendars for a few different projects. If you need any extra desktop/wall calendar with some lovely images, stop in soon -- they still had dozens on my late January visit.

They treat you like family at this locally managed, independent, True Value. While the store is…read moresmall, it seems like they carry everything. We stopped by to pick up a few items in prep for the upcoming snow storm. And, I picked up some bird (squirrel) food for my feathered friends. Prices are great and they send coupons if your on their mailing list of preferred customers. The staff is unbelievably helpful. We talked to the clerk about snow blowers and he educated us about the different horse powers and motorized verses battery pack models. If they don't have something, they will order it for you. And they offer repair services on some equipment (such as lawn mowers). The parking lot is easy in and out. The staff will help you carry stuff to the car.

The young man who helped me today could really use some customer service training. I got the…read moredistinct impression that he felt he was doing me a favor by speaking to me. So I recommend that if you want to get customers away from the "big box" stores do some customer service training . Because I certainly won't be back. I've had much much better customer service and prices at both Menards and Ace Hardware.