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    Zack The Friendly Tech Guy

    5.0 (2 reviews)
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    10 years ago

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    uBreakiFix by Asurion

    uBreakiFix by Asurion

    3.2
    (9 reviews)

    My experience was terrible and insulting. I would stay away from this shop if you don't want to…read moreget finagled or ripped off. I took my phone in to get a battery replacement and a screen protector. Took about 10 minutes before anyone came to the front so looking back I should have walked out the door but I was patient so I waited for someone to get to the front desk to help me. He said it would be a 2 hour wait for my battery to be replaced, fine no problem. Came back and the phone wasn't ready yet so I waited a few more minutes. They gave me a "brand new" battery (so I was told) yet when I got the phone back, the battery was only at 3%. Kinda fishy right? He then charged the phone while putting on the screen protector (which took 20 minutes for a 5 minute task). However, when I got the phone back, the screen protector had moisture between the screen and protector. It kept spreading condensation which gives it a foggy look. He kept trying to make it go away but couldn't so he said to come back tomorrow if it didnt disappear. Not only did it not go away, but the new battery i got at 3% drains as fast as the original one like they never replaced it but told me they did. Came in next day, and spoke with the store manager. He couldn't prove i recieved a new battery and blamed the problem on my phone saying my phone must drain batteries more then normal like im stupid and don't know how a new battery should perform. He took the phone out to the back for a few minutes to replace the screen protector and came back stating he put on a new one but it's having the same issue in the exact same spot and said it was because my phone was warped so no screen protector will work. I know he didn't replace the screen protector and it's my suspicion they never replaced the battery. Either way, they took about $150 and I'm left with a battery that performs the same and a foggy screen protector. If you decide to take your electronics here, don't say I didn't warn you. The communication is terrible. The wait is long. They didn't fix any of my issues. They blamed both issues on my phone and didn't take responsibility or had the capability of making it right and fixing the problems. The experience was insulting, a total rip off, and a complete waste of my time and money. Buyer Beware!!

    These guys are shady. I had a cracked iPad screen, I called them to see what it would cost to…read morerepair, the guy on the phone quoted me $120. Fine. I drive down, drop off the iPad- no paperwork to fill out, nothing to sign, I leave empty handed with no real way of showing that I have given them my iPad, or the price (this is my fault). The guy at the counter wrote my name, phone number, and "$130" on a post it. I know he wrote "$130" for a fact because I mentioned that he quoted me $120 on the phone- he replied that after tax it's $130- I say ok and I leave. He says it's should be a day or so. Well, 4 days later, they tell me my iPad is ready. When I get there, a different person is working the counter and they tell me my total is $140-something. Look I'm not a stickler for $10, but what annoyed me was I saw the post it that had my name, number and price written on it- and I could see that someone wrote "+tax" after the $130 and wrote a new total of $140 at the bottom. 100% certain this was not on the post it when I left, because we had discussed the price being 120+ tax, which came to $130 out the door. I bring this up to the guy ringing me up, he just proceeds to tell how good of a deal I'm getting, and that it is discounted, and he doesn't know why I got such a good deal blah blah blah. Again, if the price was $140, just tell me that, I still would've used their service. It's not about the money, it's about the dishonestly.

    Get It Fixed

    Get It Fixed

    4.0
    (7 reviews)

    Great price! Great fast service! Was quoted over twice the price at three other locations. Was…read moredone in an hour

    This is for the Mission Viejo one since the San Clemente one closed!!!…read more Which was where I thought I was calling. Unprofessional and disorganized!!! I brought my computer here a couple of months ago. I drop my laptop off on a Wednesday afternoon. I walk in and its a little busy. Good sign. I wait a couple minutes and I'm finally greeted by a young guy(not the owner). He says it would be another minute. This man walks in and starts asking about some gadget he had heard that they made there. So the young guy starts talking with him. Shows him the gadget. 10 minutes later he comes back to help me... Isn't there an unwritten rule for first come first serve for your customers??? The guy didn't even buy anything. I start explaining the problem I'm having. He thinks it's the back light. I tell him it doesn't work even when it's plug into a tv with HDMI. So he says it could be the motherboard but they would do a dialogistic. So he plugs in my laptop with my cord and looks at it for few minutes. Then has a girl give me a claim slip while saying they will give me call within 3 days. I leave. The Following Wednesday (Full 7days later) I call and leave a message Just asking for an update since I had heard anything form them. Call again on Thursday (day 8) speak with a girl who tells me the tech wasn't in but he would give me call. So Friday (day 9) I call again no answer, left another message. Saturday (day 10) I call again! Finally I get a hold of the tech. He tells me he as already called and talk with me. Why would I have called you everyday for the past for 4 days if I had talked with you? I ask what my options are. And again he says "we've already talked about this and that I had told him to back up the pictures and documents" now I'm Restating sir you haven't talked to me. But I ask "if that's what you can do, how much more will this cost?" He says he doesn't know and would have to call me back. :/ No call back! AGAIN! On Tuesday a full 13 days after drop off I just go in. I wait about 10 mins and am finally helped. The tech comes out (also happens to be the owner). In a rather rude and annoyed tone he Again tells me he called me and I told him to back it up but I then called back saying not to... When I just wanted to know how much it extra it would be. After debating this again in person I'm fed up and over being treated like idiot. I just want to pay for dialogistic and be done. They get me rung up and I have my laptop in hand and realize I was not given my cord. So ask about it. The owner rudely say he has a universal cord and doesn't take cords. Ok that's a great policy if only your guy had told me that two weeks ago when I left it here with my laptop. My laptop was dead so I decided whatever I didn't need anyways. So I left. Thursday I get a text message saying they had found my cord and that I can come get it. I went in Friday and they apologize saying the slip had been torn off the cord. I'm not giving 1 star because they did find my cord.

    Tech Trekkers

    Tech Trekkers

    4.9
    (73 reviews)

    I found my new IT guy. I will never have too set any new tech again. Just give Paul at Tech…read moreTrekkers a call. You have no idea the elation of knowing there's someone out there that can come and set up or fix any tech. I've been the reluctant IT person at home with moderate success until I reached my capacity with my new mesh system that simply wasn't meshing. I got it all set up & working for a couple weeks, tossed the box, and within the return period (no box anymore so can't return) the 2 satellites stopped satelliting. Problems started after I struggled getting my printer to re-connect, then did the whole unplug/turn off/reboot/ update firmware thing, and the Orbi dropped it's out satellites and 2 of my Sonos speakers. Somehow the rest of the devices stayed connected so it was tolerable until Paul came out next day. At least I have no shame since it took nearly 2 hours to fix, but fix it he did. FWIW, Orbi is not the mesh system to get. It's glitchy & problematic. EERO is the recommended way to go. Orbi gets one more chance, then off it goes to the wifi router farm in the country with all the other wifi routers where it can romp & play in the land of oddball wifi routers. But I digress, 5-stars, 10/10, highly recommend Tech Trekkers.

    For the third time, Tech Trekkers quickly solved my computer problem--this time a financial scam…read more Ray checked my computer for malware, deleted an app that could have invaded all my financial information, warned about how to detect financial scammers, fixed my wi-fi, and maybe best of all, told the scammer who persisted in calling me for over a week from various areas codes that he "would go to hell where he would have an eternity to be punished." All this in less than an hour. Tech Trekkers provide prompt, very effective, high-quality, and valuable service at a very reasonable rate, especially considering how quickly they resolve the issue that is charged by the hour!

    Zack The Friendly Tech Guy - itservices - Updated June 2026

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