ive been using this company for my tiny house rental company, I've got mulitple properties ran by…read moremultiple local management teams, Chicago central and Serena are the best in the game! I'm a 23 year veteran landlord developer and investor, I know good when I see it. I 100% give my stamp of approval! amazing responsiveness, market knowledge and overall friendly and to the point!

Serena is very professional and knowledgeable about my investment property, I highly recommend this…read morebusiness.

I lived in a Hayes Properties building for 4 years now and was SO sad to leave, the management is…read moregreat. The maintenance team at my building in Lincoln Park was amazing. Nothing was left unfixed or unresolved for longer than 24 hours. The building manager (Maggie F.) is also amazing, quick to respond, and professional. I wish every building manager could be as quick as her. This was my favorite apartment to live in and I'm still sad to go (only left to move in with my significant other). I've lived in Chicago for 8 years now and have had a variety of apartments through different management companies and I have to say, Hayes is the absolute best. I recommended a friend of mine to move into here (Fullerton Pkwy property) when they first moved to Chicago and they actually did. 5/5 stars and an incredible team at Fullerton Pkwy!

Hayes Properties is a great place to rent from,they really take care of their property,all clean…read moreand safe.The maintenance is excellent and they're clean updated.With all experience workers.

Well the day finally came when The Queen made her move to get her own place. The building that she…read morewas interested in was literally down the street from us, so brand spanking new and no need for a moving truck. The property is managed by Root Property Group and I have to say the entire experience, from viewing the units to moving in was a great experience. The agent that we met with (Mark) was very pleasant as he showed us around the property to view the different layouts of the units. He was very responsive and accommodating as there was another woman doing a virtual tour along with us. Mark was great, showing us around as well as answering the questions. After viewing the unit that The Queen actually ended up moving into, she told Mark she was interested in submitting an application that day. While we were leaving soon for Mexico, The Queen did not want to wait and asked Mark if he could send it to her while in Mexico. Mark responded immediately and even answered questions while we were in Mexico. On moving day, The Queen and I went to the property office to get the keys and such to move in. The folks in the office were friendly and thorough, explaining the move in process, showing the assigned parking spaces, etc. After The Queen moved in, there were a few things in the unit that needed attending to, and the management team was responsive and got the issues fixed. To date, whenever The Queen has had any questions, Root has been responsive. The one thing all of us love about the way they are managing the building is that they have security all over the place. Entry into the building requires a FOB and/or app to get in, as well as getting into the elevator, the mailroom and garage. There are also cameras in the hallways. The Queen and I are very happy with the way Root has been responding to her inquiries as well as mine.

This place has gone downhill so fast, it's astounding. Had great service for years until end of…read more2021. Would avoid renting from them until they get their act together again - if that's even possible. Honestly, would have given a glowing review up until winter of last year and called them a "family-feeling" management company; not sure what happened to turn them into yet another landlord/property management company trying to squeeze every last dollar out of their tenants and their tenancy. Broken washer/dryer that had notice put in the second week of January did not get replaced until the last week of April. After repeated communication, we were ghosted about the issue only to find out that our property manager had left and we had a new person. Think that would be something the tenants should be aware of! I could write a whole novel on how abysmal their service was with the washer/dryer situation; everything from poor communication to the installers arriving at our apartment at 7am on a weekday with no notice from the management company to both tenants to the installers having to do the whole thing again (7:30am the next day, still with no warning, but, hey, extra half an hour!) because Root ordered the wrong washer/dryer. Currently, the new appliances don't even fit the space and the accordion door had to be removed to "fit" it. Unsurprisingly, the doors are still sitting in our apartment since Root has not removed them. The company did the absolute bare minimum to "make it up to us" for all of the inconvenience. On top of this, after giving our Notice to Vacate we continued to receive messages that bordered on harassment via email and text about renewing our lease and how a new lease would be sent over when it was abundantly clear we were not reupping. Icing on the cake is being told that our place is too "cluttered" for showings when all we're trying to do is move, clear out every nook and cranny of our stuff, and get as far away from Root as possible. I genuinely am astounded at their reaction to what a living space in the middle of a move looked like. Though the leasing agent (who showed up after his agreed upon time and with no advance warning of being late) continued to insist it was "all transactional" and "just business," I'm deeply offended at how he continued to mention cleaning the place to look presentable for Root and their needs while his tone cast aspersions and disparagement for what is a situational living arrangement. None of this is touching, either, on the back stairwell that took months to fix and was a legitimate safety hazard. Every interaction with them this past year has been heavily about what is best for Root and the Root property. Utterly astounding that the property manager, when speaking to us about the washer/dryer situation, mentioned how great the washer/dryer was and that it's one that will be good for a long time. That might have been helpful had we not had it installed a few weeks before preparing to leave the place. We offered to break the lease and/or leave early due to moving into a new property, but Root would rather get their money and continue to bombard us with asinine emails and requests. I cannot fathom any other reason than them just wanting to get their rent money that they would not take us up on leaving early. Considering it would have been a whole month where they could take their staging photos - which the property manager, when asked, mentioned they did not have any previous on file simply because he didn't know why - and fix their broken washer/dryer while doing any other updates to the space they might have felt were necessary (the kitchen appliances are outdated as well, so good luck to whomever has to wait four+ months to get them fixed when they inevitably die), it seems like a no-brainer. We would not have gone through any of this hassle, not be leaving with an extremely sour taste in our mouths about Root, and this review would have gone differently. I'm just amazed at how a company that I had such positive and tenant-first interactions with when I moved in two years ago (and heard the same from my boyfriend about his four years before that) has become a standard leasing company interested in what is best for their property, which itself is debatable. I cannot stress how happy I will be to be done with them. One positive from all of this is the urgency with which it's inspired us to move out.

Deplorable people. They think nothing of systematically gouging or outright pricing out every…read moretenant, every year. Despite numerous maintenance issues, a laundry room that's almost always defunct, violations of the RLTO's access rules, illegal utility billing fees, ignored maintenance requests, nonstop lies and deferments, oh, and not having been able to get paper mail for months because their striker is broken, they tried to raise my rent 10% after my first year. No negotiation. My 12-resident WhatsApp chat is nothing but torrents of frustrations and complaints about Rany's despicable behavior. Notice that the positive reviews here and on Google usually focus on the leasing agent, or are over 2 years old. Rany bribes new residents with a $20 rent credit to write positive reviews. These people have no sense of responsibility toward their residents or the communities they profit from. Everything is about gouging as much money as possible out of tenants and doing as little as possible. Avoid avoid avoid.

Somehow the review on google went mysteriously missing? They still have not addressed the rat issue…read more(rats running wild in the courtyard) and all the dryers are still broken. Original review: I was visiting my cousin, and he unfortunately and recently moved to the 4828H W Addison St apartments. I left towards the end of the day. When I got into the interior hallway, I was surrounded by several large rats (about the size of cats) and they looked like they were going to attack me. I freaked out and slipped down the whole flight of stairs, slightly injuring my leg. I asked him about this, and he said that the door to the outside has been broken since he moved in and that he has been trying to contact the management regarding the issue. However, when he calls, the phone rings a few times and then disconnects. Go on try calling yourself, you'll see that you can't speak to anyone. He also mentioned that all the dryers are completely broken and don't work, and they promised to fix them many times but never did (he literally is forced to hang clothes out like it's an 1800's Amish building) the hell is going on here. It's impossible to get in touch with anyone, and you can't submit a written demand for repairs. This is also probably a huge fire hazard, as I suspect the dryers are completely clogged with lint internally. In this building, the pipes also make a weird, LOUD, echoing clank/thud noise randomly every 5-15 minutes. It's extremely loud for no reason, like it's a production factory. I can't imagine how hard it would be to sleep in this place, let alone be sane living in it. This entire building should be completely condemned by the city, in my honest opinion, and every time I pull up to this building someone is moving out with a moving truck (wonder why). I decided the only way to get their attention was by posting this review on Google. I will take photos soon and post them too. It also smells like rat pee everywhere and you can see poo all over the hallway we will forward this to his alderman and photos. Legally speaking, they are obligated to address the rat issue within 14 days, but you can't contact them. Maybe they think they can skirt the issue by never answering the phone. The next route we can go is 311 and the tenants rights site.

Haus has been super helpful. A life saver, really. Our current property manager imploded and was…read moresold, leaving us adrift with our finances and bill payments. The Haus team has stepped in and actively supported us in our transition. I also appreciate their access to vendors to source for maintenance repairs. very convenient.

First met Lauren more than a decade ago when we found out the former board had not properly filed…read moreour HOA non-profit papers. Lauren easily guided me, as new condo president, through the filing process. Since then, we've subscribed to www.chicagocondoresource.com as an excellent reference source. After a neighbor, who is both a real estate agent and condo president, shared a few horror stories about people suing their condo boards, decided we should be reviewing and updating all our docs. Now we're facing the grueling process of updating our 1995 outdated by-laws. Lauren has been accessible and offered free suggestions to help us do this the right way.

Hands down the best landlords I've ever had. Kind, respectful, prompt to fix an issue when…read moresomething comes up. The property (on Grace Street) was full of personality and charm for a hundred-year-old building. Our unit (2 bedroom, 1 bath, first floor) was spacious and comfortable. The neighborhood was fantastic and so were the neighbors. We lived at this location for over a decade and when RJK Properties took over from the former landlord we were delighted. They worked tirelessly on improving the living experience for all residence. I can't recommend them, or their properties enough.

I have been living in one of Ray, John and Kathy's buildings for two years now, and it is by far…read morethe best rental experience I have had in the 10 years I have been in Chicago. Since it is a family owned business, they care about their buildings and properties, and the apartments and landscaping reflect that. They build a fair, respectful relationship with their tenants and are genuinely nice people! Bonus - they are really sweet to my dog when on the property or in my unit. My dog and I have loved living in their building and are sad to leave. If I wasn't moving out of state, I would resign the lease in a heartbeat! If you can get into one of their units, I highly recommend it!

I had an incredible customer service experience working with the team over at Urban Abodes. From…read morestart to finish they masterfully executed our plan to get me into a nice, affordable, and comfy apartment in my preferred neighborhood. Both Rebecca and Darien were incredible to work with and I definitely plan on using them again when navigating the process in the future. All in all a great experience with some incredibly professional and personable folks. Will 1000% recommend them to any friends, family, colleagues looking to rent property.

Do not work with these crooked brokers. They lied about flood risk and my apartment flooded within…read morea month of moving in. All they want is their commission

I'll never rent from anyone else in Chicago & here's why:…read more--staff some of the first to wear masks --quick responses for maintenance requests --great communication in tough times --neighbors friendly (but staying out of each other's way in 2020) --many bilingual folks on staff --very low costs for utilities not already covered --grounds always beautiful & trash-free

I've lived in one of their buildings for 13 years, first in a studio, then a one bedroom. Ardmore…read moreWinthrop Properties sets the bar and sets it high for what being great property managers and landlords looks like. Incredibly attentive and responsive staff, from the office to the maintenance folks. They're proactive about health and safety concerns. They make it a point to replace all smoke detector batteries twice a year and offer complimentary preventative pest control (always with advance notice and signs posted letting you know it's going to be happening, and they always make sure to ask if you have pets that they need to be careful not to let out when they enter) - they keep the building extremely clean. I see the cleaning person around the building doing her thing almost every day. It's also the most festive building I've ever lived in. Every month they put up new decorations (and sometimes candy) for holidays in the entryways, lobby, even on each floor. And they keep a ton of beautiful plants and a water feature in the lobby and laundry room. Everyone is very friendly. When you run into the maintenance person, he always takes a moment to ask how everything is going on your floor/in your apartment and maybe share some fun facts about the building's design. If you have an issue or concern about something, they respond right away. They send you holiday and birthday cards and have been offering free laundry on site throughout the pandemic. The laundry room is huge with 6 washers (most brand new) and 8 dryers. They do everything they can to make receiving packages easy and secure for their tenants. If you're looking to rent in the Edgewater neighborhood, do yourself a favor and ask Ardmore Winthrop Properties for a tour of one of their buildings.

I was discriminated me having an voucher and they stated they accept cha vouchers and came off as…read moreif they prejudice in addition, the property manager never contacted me /through phone or email '' i saw the unit yet had application to apply

The first year was great living here, but after that they really stopped helping. Now, they do not…read moretend to issues. My top lock has been broken for months and the drawer in my kitchen has been broken. I submitted a work order over 6 months ago and no one has come. As a single woman, I do not feel safe and they are not helping ease the anxiety. The laundry room is also disgusting. There is something in the washer that has not been cleaned, the machines are down. But, you get what you pay for. To increase the rent even though there are so many issues within the building is crazy. The elevator is always broken. The list can go on.

I've worked with The Wilcox Company since 2011. While going…read morethrough an unforeseen situation in my life, I sought out The Wilcox Company for assistance with managing my rental property. My attention was diverted to handling personal issues and unfortunately my property started showing minor neglect. THANKFULLY, Joe stepped in and addressed all the property issues. Joe counseled me on the direction of the neighborhood and expected rental income. Joe drew up a plan and put it in motion. My property is now a gem on the block generating income I never expected. Joe and The Wilcox Company are VERY PROFESSIONAL, RESPECTABLE and HONEST. HIGHLY RECOMMENDED. Thank you Wilcox Company!!!

The Wilcox Company attentively and diligently manages rental properties. The Wilcox Company…read moreemployees are courteous and responsive and have much experience and excellent judgment.