Yuen Lui used to be Cadillac of photo studios but those days are long over. We just went through the Grad photo process at the Alderwood location. The photo shoot was rushed and obviously the photographer could care less. The resulting photos were really lousy. We asked for a retake which they gave us, but it's a hassle to get organized to come back. Then we returned later to order extra grad shots. The staff was condescending (except for one) and they spent 15 minutes looking for our lost file. Finally just pulled up our photos online (could have done that 13 minutes earlier!). We told her we had receive the email "special" and she then asked us what the price was. Huh?! Shouldn't she know? $100 for 36 wallets later, we were out the door. Oh, the photos will be ready in....2 weeks?!?. No more Yuen Lui for us. read more