Working with Youthful has been a terrible experience! We were referred to here for my son when he was 8 months old for a delay in crawling. Things started okay. The PT, Ellie was nice, but not very helpful in suggestions, and not that hands on and if he was fussy at all would usually cut our sessions short. Once he was crawling she moved us to once a month. From there we did not hear from her for three months, while he was trying to walk. I kept texting and calling, asking about appointments and sending videos of his walking, which seemed off. Eventually we heard back and she referred us to get orthotic braces. (Something we could have done months ago). Then she left. We got a new PT, Aliece who was nice, much more hands on, and more helpful with exercise suggestions. A little ways into it, we were put on a once a month schedule and it would take up to 3 weeks to hear from her for an appt. Again, we were left for 3 months with no appointment, at which point, they wanted to discharge him, which after speaking with the owner, he said was an error on his part for lack of communication. I reiterated all of these problems that we've had and that communication seems to be lacking everywhere there. Here we are, a month after leaving their service and I just got a text from Aliece about scheduling William for an appointment, this is 3 months from his previous appt, a month after speaking with the owner and the PT had no idea that we weren't going to Youthful anymore. This was after speaking with the owner! Horrendous communication and scheduling! There needs to be guidelines. We've been with them for over a year, my son just turned 2. We also had a speech eval done after we, his dr, and teacher, all shared concerns about his speech and the therapist asked some questions and then wrote us off and said we'd check back when he was 3. She didn't even observe his speech. The priorities of this company and therapists are clearly not aligned with providing crucial therapy to young children so that they may move and talk through this world and to support families with children that require extra support. If you care about your child do not waste precious moments with a company that can't even communicate with each other let alone the parents. read more