I'll start with saying Sean, the boss, has said I am welcome in the facility as of yesterday. I"d complained in person to him before. He listened and said he would talk with the person who has caused troubles for me.
The receptionist, "Cadence" was so nice. Rio too.... I signed up mid October to start swimming laps in a nice warm pool in November. I got the flu and called asking if I could make up lap days? The woman, Shandra, said I couldn't and that I had only a few days left since I started in October. I tried to tell her about the billling and scheduling and she wouldn't have i, insisting I'd started in October when I paid. I got frustrated, being sick, and she got frustrated insisting she was right....finally hanging up on me! I talked with the boss about it and he said to just come in for a day swim pass. Well, I told him and a subsequent email that I would like an apology, even leaving a phone message.
I called recently and she again was rude! I said I had the paper work to prove that I was right! It makes me never want to go back. She even said she'd called me a few times and got a too-full message machine. I have Never had a too-full machine. She also said that if there were negative incidents I would not be welcome again. SHE was in the wrong and could NOT APOLOGIZE. She hung up on me, very unprofessional.
When I recently called, asking for her..... I said lets just be nice...that I wanted to return with good vibes.. She couldn't do it. Still waiting for a phone call...it could fix everything! I really like everyone there...but she has not been very nice.. I am the victim here.....I started first week of November and she won't even review my bill and try to work it out. She was all to willing to refund me so that I wouldn't come back. On the phone this week, she actually said "I don't need to talk to you". They will be losing alot of business because I live 20 minutes away and love to swim and planned on going every week until I can't anymore. I am a new widow and this was my happy place. ...until I ran into Shandra. I've never met anyone so unpleasant in my life. read more