I waked into this store hoping to get my mom's phone fixed. The service advisor greeted me asking…read morewhat did I need help with explain everything to him. He looked at the phone and explained to me that the phone was older and was getting ready to go out any day. He then explained other options for a replacement phone that they had and I requested for a senior citizens phone. He told me that he had was only $80 and that he had Store so we went with that option. He said Phone shipped to me within three business days and to come back into the store to have it set up. I did just that. When I returned, (three days later) there were two different service advisors there to assist, unfortunately, they weren't able to assist me with setting up the replacement phone. Two weeks later, I received my bill and the total was over $250 which is not normal and I called a customer representative for AT&T and they explained that my service plan was changed as well as to add additional laundry added to my plan. I didn't authorize a different plan nor did I authorize any additional lines being added.

I took my mother to this location get her bill on auto pay…read more The store is small but personable. They not only sell phones but also service accounts. We were assisted by Aisha, the Customer Advocate. My mother is getting along in years and tends to be very talkative. Aisha was very patient and understanding. We were able to not only get her bill coming out of her account but reduced her bill by an additional 10.00 per month. This location has good customer service.

Great customer service and great deals. I always am satisfied when I leave here. It's a great phone…read morestore but you can also buy tablets and tv services.

I love these guys they are very helpful & will stand on there word when it comes to the phones I…read morenever had a problem been with them so long they are like family

This is THE BEST computer and phone and more fix it place ever!! I always get such great service…read moreand helpful advice. KALEB is very knowledgeable and gets things done so quickly! It is a pure pleasure to stop by. Kaleb went ABOVE AND BEYOND and gave great customer service... as always. The prices are very reasonable and so worth getting a true resolution to problems. All the peeps at Michigan Road are super polite, patient, and kind. Well done!

This is the second time I have used this chain and both times the service has been reliable and…read morefast. A bonus is you can schedule a drop off time or even request someone to come to you. For this visit I had a pretty easy fix. A charger had broken off in my iPad. The staff members looked at the iPad went to the back area to get a tool and got the pieces out in less then 1 min. It seriously to me longer to get the iPad case off. I would recommend this place to anyone who needs someone to work on their phone or tablet.

Jonah was a big help at the West 86th Street location in Indy. I had a few questions that he…read moreanswered superbly, and showed me a couple of features that I didn't know about in my phone. He also helped me find a couple of charger cords for my phone, which was my primary reason for visiting the store. I've always had really good service at this location, when it was Sprint, and now that it is TMobile. I recommend the service...been a customer for close to 25 years.

Go to any other location. I ordered upgrade online, showing phone was available. Had to call to…read morecheck status. No work done, and they didn't have any of those phones available. Wasted day.

The service in this store is real bad. For a Saturday morning of a weekend before the holidays they…read morehave one person working. He's trying the best he can but spending 45 minutes trying to fix a watch while a bunch of other people are trying to get help is a poor customer experience.

Ummm yeah. I don't know where to start. When I first suggested management call me about my…read moreexperience I got a look that suggested I was crazy. I am not crazy. It's Christmas Eve and AT&T has blocked my phone from being used. So yeah. I'm going to need to speak with an individual in upper management. This entire ordeal has been a nightmare. Long story short. I've been told conflicting stories from the store and 611 about what needs to be done in order to resume service. And this has nothing to do with billing since my FIRST due date is 1/2/25. I am beyond furious!!! Did I mention it's Christmas Eve and I don't have a phone??? I have to wait until the 26th to get this resolved. This is a very bad business practice. I will be expecting contact with upper management once this is resolved. CHRISTMAS WITH NO PHONE THANKS AT&T.

Recently cracked my phone's screen in the stupidest way possible (bounced off an item from my couch…read moreand landed on carpet) and opted to replace the screen. I have never had this issue before with owning a cell phone, so I was really nervous to have someone work on it. I also was nervous at how long it would take, as with any repair place it is usually over promised and under delivered. Not so with CPR. I walked in and was greeted right away by the owner, who then said since there was no one ahead of me, they could have it done in 35 minutes. I opted to go grocery shopping and come back, and the total cost ended up being $92 including tax. I received a coupon for my next visit, and while I hope I don't have to use it, I will happily return to this store.

I would not recommend... I had a cracked screen on an iPhone 11. I went here to get it fixed, he…read moredid it within an hour and charged $180. Within minutes of picking it up the colors on the screen was different and very dark, it did not look good. About 15 minutes later I got a notification telling me this was not an authorized/authentic screen. I called the owner he said all phones do this when it is replaced. I then called Apple support they told me it is a fake screen and he is not authorized with Apple to give genuine apply displays. I was given a fake screen and was lied to... I do not recommend going here, getting a repair from an authorized service provider only cost $10 more