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Your Wireless

3.0 (4 reviews)
Closed • 10:00 am - 7:00 pm

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CPR Cell Phone Repair Rockville

CPR Cell Phone Repair Rockville

4.2
(14 reviews)
2.6 mi

My cell phone wasn't charging. I suspected my charging port was out of whack. Got there when they…read moreopened and was told there was a lot of play in my charging port. They had one in stock and quoted me a price for installation. When I returned later that morning I found that they had been able to clean out the charging port and instead of a triple digit bill, it cost me four sawbucks . . . one quarter of the original estimate. Phone charged great and I left a happy customer.

Initially I came here thinking just the back of my iPhone 14 glass was damaged, but ended up…read morefinding the housing to my phone was also damaged because my phone was warped. The diagnostic and the employee knew immediately just by looking at my phone so I felt relieved to know they could fix it. However, the experience with trying to get it fixed has been a nightmare. And this is where it's gone downhill. It's week 4 right now. I was told that my phone would be fixed within the latest, 2 days after dropping off my phone. I had called in 2 days later to pick it up, but was told because it was just not back glass damage, the phone would have to get the housing replaced which would up the costs. I thought this was already determined when he told me when I dropped off the phone, but they wanted to be certain. I waited an additional 3 more days to see what the progress on my phone was, called in the following Monday but was told they were still waiting on the part.. They call me in on Tuesday to come pick it up which I do to only immediately notice the phone was sadly put together. The screen protector on my screen had fingerprints everywhere which was obviously taken off and stuck back on. The front of my screen was popped out on the corner, visible as to where they had lifted it. He also had sadly put the phone faced flat on the counter which I had a gut feeling something was wrong. He had not said any word to me about my phone, and proceeded to tell me what my charges was for. I took the phone and paid off my fee, big mistake. As soon as I took it with me to the car, I started playing around with the phone and it kept "overheating" This is like a blue screen of death where the phone changes it's screen to, "Phone must cool down because it's too hot" and the only way to reset it is by force shutting down the phone, or letting it cool down. Which did not make sense because the phone itself was never hot. I called and told them my phone was not working, and kept overheating. They told me to bring it in and it was a simple fix of the backup needing to be reset. Again. Brought it in on a Wednesday, was told it would be fixed that Friday. It has not. I requested an update as to why my phone was taking longer this time and it was because you could not put an after market part on my phone. It has to be guaranteed iPhone parts. They told me they were ordering the new phone part, and since I had already paid I was still somewhat sane to let them proceed. A week has passed I called for the update and started anxiously waiting, I've been on 3 weeks without a phone that I pretty much use for work, and started to regret my decision. I called again that Monday asking for an update and was told they're still waiting for the part.. I asked if there is any way I could just get my phone without them holding my phone because it's getting ridiculous at this point. They said sure. I picked it up again, THAT WEDNESDAY, where the original back to my phone was put back on even more cracked than when I had originally brought it in. Completely falling into pieces, the hardware is exposed. I desperately took it. They asked me THAT DAY if I would be okay changing the back of my screen to black because it is currently white, I said I don't care I just want my phone fixed. I thought about it to myself and noticed they have not EVEN PLANNED to order the part, unless they found a white housing for my phone. The ENTIRE duration they had my phone they had not called me once to give me a status on my phone, hence even ask me if I would be okay with a black housing!! If that was the case why was that not told to me in the first place?! The fact that they had JUST asked me if it was okay to order that part told me they had intended on taking their sweet time on this phone. I was furious. They told me they will order the black housing, I walked out with my shattered phone. Beginning of Week 4 I have received no update since, and now my speaker has completely given out. I have no sound coming out of my phone at all. I'd avoid coming here. They have made no effort to fix my phone whatsoever.

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Cell Phone Repair Rockville
Cell Phone Repair Rockville
CPR Cell Phone Repair Rockville
CPR Cell Phone Repair Rockville

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Fix My Phone

Fix My Phone

3.7
(114 reviews)
3.5 mi

I had the poor luck of my phone going nuts on me right before bed (and by nuts, I mean, it went…read morefrom screen freezing to just plain no screen use). I lost sleep all night waiting for these guys to open in the morning, hoping, praying and doing any kind of juju dance possible, they just might be able to pull off the impossible: get my screen working so I could backup my phone and my photos. Bashir was so helpful: he was friendly, quick, efficient and gave it to me straight, no bs (like: I need to open this up. I will test another new screen to see if that's the issue and if it is, then we fixed the problem. But if its not, then it might be XYZ, but without opening the phone up, I can't guarantee it is the screen issue). I was in and out of there in like 20 min (I thought he was going to give me a typical "It'll be 3 hours" speel and no eye contact, maybe some attitude). It felt like I was having a conversation with a friend rather while sitting there having my phone fixed, rather than fretting and biting my nails into oblivion. Service was great. The price is not cheap, but for how quick the fix was and my baby's photos, I imagine there can't really be a "price" can there? Thank you guys!

On October 6th of 2025, at approximately 15:00 I was in the Fix My Phone store located at 550 N…read moreFrederick Ave, Gaithersburg, MD 20877 It was Monday, It was a clear day, with a summertime climate, I walked in the store and explained what had happened with my phone. I was told by the store employee that it would cost $300 to replace my phone screen, because the product/item being used as a replacement is a Samsung product/part. I kindly asked the staff member to see the breakdown on the computer that shows a detailed description of how and why he was charging me $300 to replace my phone screen for my Samsung Galaxy S23 Ultra.  He refused to show me the price and the breakdown of the price in the system/computer. Prior to our interaction, I was present waiting in line when he allowed a female Latina customer to look at the computer. He had turned the computer to her so she could see and understand everything he was discussing with her. After they finished, he turned the computer back to his view and angle. When it was my turn, I asked him if I could see on the computer what I am paying for and he said No. More than once, I politely asked but he refused every time. All of the sudden, he says he doesn't speak English after he was just speaking perfectly with me in English. There were 2 gentleman that were in the store at the time. They decided to assist by conversing with the staff member in Spanish and they told him what I requested. He told them in Spanish that he understood and understands what I was requesting but that's just the price. By the way, I am fluent in Spanish. As a result, I feel discriminated against since my complexion did not match everyone's who came in the store. The Basis for discrimination: I was discriminated against based on my appearance and race, as evidenced by the different treatment I received and the staff member's sudden and implausible claim of not speaking English. This is also a deceptive practice: For refusing to provide me with a detailed breakdown of a $300 service, while providing one to another customer. Combined with the sudden language barrier claim. I am very disappointed. I believe I was lied to and disrespected.

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Got my iPad screen replaced. Same day service and very friendly.
Got my iPad screen replaced. Same day service and very friendly.
Phone cases
Phone cases
Fix My Phone

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Your Wireless - mobilephones - Updated July 2026

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