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Your Wireless

3.5 (6 reviews)
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Astound | Bethlehem

Astound | Bethlehem

(222 reviews)

Laura Was very helpful my retail center agent was absolutely awesome so so helpful not just…read moreknowledgeable but very, very friendly. This is why I'm giving a five star review.!!!

1. When the company responds, it's not helpful. When "Jackie" responds it yelled at me over the…read morephone just about the increase in charges and bad service. Neither of these are new issues and "Jackie" and responding with actual help and no yelling would be different. 2. Received 3 pkgs of replacement tv equipment for me to install. It would've been nice if they sent a note stating this was going to happen. That note arrived some days AFTER I got the package. Chat rep said no install due date but my spouse called simultaneously and the rep gave a more realistic answer. We had to move quickly or be screwed again by the company. 3. I replaced the equipment and fully expected issues because that's what we've had for 8 years. We knew all our recordings would be deleted and now without manual search on the remote I can't find a program that I had recorded about 20 shows. They're now trash. (I will replace one if I can find a remote that allows this.) We don't feed A.I. or voice and I never will if I can help it. So it's useless. I have one bad + positive thing to say about a rep. My tv kept stating "Internet is down" but it wasn't. I continually swapped internet access modes until I was too tired to keep "watching" it for a sec and have it freeze then I change the access to the internet. Chat rep the following day told me to unplug the modem and plug it back in. I'm so used to issues with this company (and I'm waiting for more in the next month) that I assumed the rep didn't know and was taking a potshot at the fix. But, IT WORKED. So, one thanks goes out to the rep. It in no way means if I get the chance, I'm dumping the service (and I hope that on a daily basis).

ViaWest - The INetU Logo

ViaWest

(4 reviews)

Dear Yelpers, My…read morecompany has hosted with INetU for 11 years. We placed our first small test server with the company in January 2000. Since then, we've grown to five servers pushing through approximately 3 to 4 terabytes of data each month. We run RedHat Linux Enterprise on all of our servers. These machines are managed by INetU fully and completely. They handle all of the security, upgrades and maintenance. The machines we use include: one master Write/Read MySQL database server, three Apache web servers with MySQL read-only slaves, and one email and DNS machine. In our time with INetU, we've found the staff to be amazingly supportive and knowledgable, consistently going above and beyond what we'd expect. When we have questions or queries that aren't exactly part of their job, they do the research and help us get the answers we need. Their follow through on issues is second to none -- we only wish our other vendors would be even half as responsive as INetU. (Verizon ant AT&T, you could both learn at least a few things from these guys!) When we need something, they're just a phone call or support ticket away. I love that when I pick up the phone to call them, I immediately get in touch with someone who knows what they're talking about and can help. On the rare occasion that the person I reach can't help me, I'm still always amazed at how easy and fast the escalation to someone else is. There is NO twisting arms and pulling teeth like at some of my other vendors, *cough Dell, cough Verizon*. I remember about a year ago when we were having issues with speed on our site. We believed that simply adding another server to our setup would be the best solution and proceeded to ask our account manager (Brian) to put together a quotation for a new server. We were OK with the added cost of doing that, but in explaining our needs, Brian suggested we first talk with their engineering department to see if there was something we could tweak in our configurations to save us from adding another machine. A few emails and a couple days later, INetU's engineering staff had helped us change some of the settings in our Apache configuration and, without adding any new equipment and without any added expense, our sites were running faster than they ever had... over a year later, that change is still in place and we're still using just 5 servers. We love the online Client Center and ticketing system. It makes tracking our usage and our support issues very simple and convenient. We also love the security and piece of mind that the client center provides. In all our time with INetU, we have NEVER had any extended outages and short outages for something like a hardware failure are always handled quickly with care and concern. I strongly recommend anyone looking for managed hosting services to check out INetU. In fact, I recommended them to my brother-in-law back in August 2010 -- his company reviewed various hosting companies and chose INetU. They began migration in October and after a few months of testing, they went live in January 2011. They've been extremely pleased with INetU's network, service AND the money they're saving over the previous hosting provider. Thanks for the 11 years of great service INetU... looking forward to many, many more! ~~ Kenn W. 21x20 Media, Inc. http://www.21x20.com/

We have been hosting on InetU since June 2002. Prior to finding InetU, we had been hosting with a…read morelocal ISP that could not keep pace with our growth. When I spoke first to Dev -- before signing the contract -- I told him my only criteria for success was that I was able to sleep nights. It has been my only standard since signing. He promised his company would not ever let me down. In 9 1/2 years, InetU has never forgotten that single promise that has kept me loyal for this long in an industry that pushes ever forward to cheap and free. There are probably hosting services out there that are far cheaper than InetU, but I'm certain that none of them would ever make -- and keep -- such a promise. At every step of our growth, InetU has been ahead of us, monitoring and recommending solutions that would keep our services up and running for our clients and brands, especially during new server migrations (there have been several, including two moves to separate dedicated MySQL servers.) My account rep keeps in contact with me regularly and the tech support staff is top notch with each having a width range of skills. There is no "escalation" process; issues are just handled with the first phone call. And the few times we have called in a panic due to some human error on our part, restores have been quick and complete. I'm still sleeping nights and expect to as long as we are hosting with InetU. And I don't see that changing anytime soon!

Your Wireless - mobilephones - Updated May 2026

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