The only travel agency I use. Excellent service and truly custom travel to my specifications…read more Fabulous agency!!!

I contacted this business in December about some info and suggestions for a trip we were planning…read morein April or May. They said they would get back to to me and I've never heard another word from them. Maybe my budget was too low. Poor customer service.

I've booked several trips in the past few years with vacation superstore. I love their weekly…read moreemails with trip ideas and costs. The best way to get info is to call. They continually tell you there are so many factors in booking your trips, they need to go over with you and they are right! When I called Jack - he explained the different resorts in my budget - getting me a 4 star resort with-in my budget. The trip down to Playa Del Carmen for me and my friends (6 couples) went without a hitch. The return was a different story. Our flight had been cancelled, and Jack jumped into action getting us all home. The 24-hour call went right to him and he worked with the airline and us. I'm not sure what we would have done without them. What do people with the internet sites do? They have no one to help them in a situation like that? I'm glad we choose Vacation Superstore and would highly recommend them to anyone. Thank you Vacation Superstore! You are the BEST! Gypsy K

We have booked with the Vacation Superstore now, let's see, for over 7 years and we are up 9-10…read morevacations now. (But could be more, old lady memory here!) We have booked Vegas (twice), Cancun, Puerto Morelos (twice), Punta Cana (twice), Jamaica and Puerto Vallarta. Last time I called I worked with Shawn, and she was the best! I had a specific time for a vacation, a budget and higher expectations to satisfy a birthday trip. She checked all the boxes, all while having the upmost of patience with me while I whittled thru the possibilities. She is already looking for another trip for us for Christmas. We have referred friends to work with The Vacation Superstore and I forward the weekly emails to all my friends looking for a vacation. The service Shawn provides is top notch! Can't wait to see what she has instore next.

Donna sent me and my kids to the perfect location in Cancun. We had an amazing time, and everything…read morewas handled perfectly

Donna had very poor communication. She was not helpful when we needed help. Our hotel was not what…read morewe expected. We paid for an upgrade and didn't get it.

Have booked 3 vacations with Enchanted honeymoons so far and definitely be using them again…read more Lennard was so wonderful to work with. He was patient with all of my questions and after hurricane Melissa, he was in constant contact with us providing options to rebook our trip to another destination.

Elle Waterhouse was our fantastic agent at Enchanted Travel. She helped us figure out where we…read morewanted to go on our honeymoon by giving us several different options based off of what we were looking for. She is extremely knowledgeable about the resorts and travel. She coordinated everything and was even able to upgrade our room! We felt very prepared for our trip and Enchanted Travel was always a phone call away if there would have been any problems. Enchanted Travel is lucky to have Elle! All the staff were very friendly and professional. The office space is clean and comfortable. Highly recommend Enchanted Travel for your travel needs!

Laura Dennis, is the travel agent that we used here to assist in planning our wedding destination…read moretrip!! Laura was thorough with every one of our 43 invited guests, she supplied everyone with information and options to make informed decisions. My HUSBAND and I could not be more happy with the way everything turned out. We appreciate Laura coordinating air and ground transportation for our guests. Our guests were all well informed and there were no interruptions flying to and from Jamaica. We are so grateful for all the time she invested in assisting us. Thanks so much, Laura and we will be calling you for our next trip!

Laura is extremely unprofessional and doesn't know how to do her job. I was instructed to call her…read moreto book my flights for study abroad through my school. Given that I have a unique middle name, I made sure to spell it for her over the phone. When I received my tickets, she spelled the name wrong. I immediately alerted her of her mistake, and she ordered me new tickets. These tickets were $100 more than I originally paid, and she would not reimburse me even though it was her own negligence that led to this. On top of that, it was her responsibility to make sure that everyone in my class was on all of the same flights, but to my surprise, she gave me a different return flight home from everyone else in my group. When I emailed her about it, she ignored me. I cannot stress enough that if you want to use a travel agent, do not use Laura Dennis. If you do want to use her, make sure you've got a basic name and are traveling solo, otherwise she will mess it all up and then never get back to you.

Tracy is amazing. She helped us plan our honeymoon and did an incredible job. We may have been…read morecrazy at times but she helped us sort through it and keep us sane. Wedding planning was tough but with the help of Tracy, the honeymoon planning was super easy. We picked a destination that not a lot of people typically go and she helped us customize our trip to fit our needs. She also was very patient with us when we ran into some small problems overseas. Overall I would definitely recommend her!

Contacted this business for help in December for finding and booking a trip in April or may. Said…read morethey would do some research but never got back to me. Guess my budget was too low. Poor customer service.

Don't waste your time or money on these crooks. I changed auto insurance companies and canceled AAA…read morewith 8 months left on my membership. Was told they do don't give refunds. I'm a veteran retired and live on Social Security and they want to keep my money. I call B.S on this company.

Total disappointment. My husband and I visited as 15+ year members to discuss a beach vacation. We…read moreare experienced world travelers and historically have booked everything on our own. We were seeking guidance on resorts, times of year to go and general knowledge. We spent 5 minutes there because the agent refused to discuss anything with us unless we picked EXACT dates for our travel. Our schedules are very flexible and we hoped it would work towards our advantage for booking. Rather, they treated us poorly and shooed us out the door unless we picked dates. We have the ability to do everything they do on our own, and have in 15 different countries in the last few years. The agent brought nothing to the table.

My company uses Polk for travel, and they are awful compared to any other corporate travel agent I…read morehave ever used. Website brings terrible flights (much better selection and price on Kayak, etc.) and hotels. Prices are 3-4x national players they charge you $30+ just to call them. And they make you call them, if you book a flight on United, instead of calling United customer service (which is surprisingly more helpful, that's a low bar) you have to call Polk at $30+. With the internet why would anyone use a travel agent anyhow, especially at these prices, pay more get less selection, BRILLIANT!

There's some agent who works there, part-time maybe because she's not there everyday, and she is…read moresimply outstanding. The most knowledgeable and efficient Asia and Italy expert we consulted with before our trips to both of the regions. Jo is her name. If you are looking to book a trip to those areas and are willing to splurge a bit, she knows luxury travel and she knows Asia and Italy better than anybody. I highly recommend her and Polk Majestic!

I met with a gentleman named Corey at AAA Travel Clocktower. He seemed very nice, very…read moreprofessional. He got all the information on the trip we wanted to take and said he would call with details in 4 days. Didn't hear from him on the fourth day and was excited to get the information, so I called him. I got his answering machine, asked him to call me back. No call from him, so I called him, machine again. Left him one more message, then gave up. The last time I called, I did not call his direct number, I told my sad story of not getting called back to the person who answered and I said I hope nothing has happened to Corey, and she said "No, he's here..I'll transfer you. He lost out on a $10,000+ trip for 4 people that we booked with another company.

It was difficult to actually talk to a person . I had called to find the cost of passport pictures…read more That was not a choice given on the voice menu. The closest choice was Travel, so I chose that. WRONG CHOICE! That gave you a few options, none of which were applicable to me. I thought there might be a "push 0 to talk with the operator". NOPE!. Hung up, thought about it, called again, this time pushed # 3 to Add Members. Someone actually answered at the store, and told me the information I was requesting. I really hate it when businesses go out of their way to avoid talking to customers directly. I know it is under the pretense of making it easier for the customer, but that is seldom the case when you have to listen through all the options and wonder if each specific one is the right one rather than just talking to a person from the start.