I contacted this business in December about some info and suggestions for a trip we were planning…read morein April or May. They said they would get back to to me and I've never heard another word from them. Maybe my budget was too low. Poor customer service.

The only travel agency I use. Excellent service and truly custom travel to my specifications…read more Fabulous agency!!!

We have booked with the Vacation Superstore now, let's see, for over 7 years and we are up 9-10…read morevacations now. (But could be more, old lady memory here!) We have booked Vegas (twice), Cancun, Puerto Morelos (twice), Punta Cana (twice), Jamaica and Puerto Vallarta. Last time I called I worked with Shawn, and she was the best! I had a specific time for a vacation, a budget and higher expectations to satisfy a birthday trip. She checked all the boxes, all while having the upmost of patience with me while I whittled thru the possibilities. She is already looking for another trip for us for Christmas. We have referred friends to work with The Vacation Superstore and I forward the weekly emails to all my friends looking for a vacation. The service Shawn provides is top notch! Can't wait to see what she has instore next.

Not the service I expected from a travel agency. I started booking with Vacation Superstore 6…read moremonths before our travel to Cancun at the end of May. I did not know that this agency does not book directly with the resort; they use a larger agency, Funjet Vacations, to book. In January, I called to ask how to access my reservation on the resort website so I could confirm my request for double beds and have our 4 rooms located close to each other. Barb was out of the office. John answered my phone call. He told me he would get back to me with the answer. Even after follow-up with him, he did not respond to my request. At 3:30 a.m. on the morning of travel we got an email notice that our flight out of Omaha was delayed 4 hours which meant we would not be able to make our connecting flight. I called the agency for help. The on-call agent told me that she called American Airline and was put on an 8-hour hold. She told me to go to the airport and work this out ourselves. There are 11 of us traveling. She did not help us look for other options. We looked online and could not find any flights for 11 people that day. I called American Airline and made travel arrangements myself. I was not on hold for 8 hours. Unfortunately, we had to reschedule flights for the next day. Barb told me that because we changed flights without their help, they would no longer help us with the airline booking.

The lack of attention to detail in our trip made for a lot of omg moments. I wouldn't trust them to…read morebook my dog into a kennel. The manager is snippy and rude, total lack of customer service. Don't waste your money here!!

I contacted this agency to purchase plane tickets for an overseas trip. The reason I wanted help…read morefrom an agency was the complicated nature of our plans in terms of dates and multiple cities involvement. At first they seemed helpful and I provided all info and documents they requested. It has been more than 2 months now. No one got back to me. Meanwhile I was able to book my flights through the airline. I understand that these companies make money from organizing bigger things like destination weddings etc. But then, they should tell people upfront that they don't help with small things like plane tickets. So I don't recommend this business.

Elle Waterhouse was our fantastic agent at Enchanted Travel. She helped us figure out where we…read morewanted to go on our honeymoon by giving us several different options based off of what we were looking for. She is extremely knowledgeable about the resorts and travel. She coordinated everything and was even able to upgrade our room! We felt very prepared for our trip and Enchanted Travel was always a phone call away if there would have been any problems. Enchanted Travel is lucky to have Elle! All the staff were very friendly and professional. The office space is clean and comfortable. Highly recommend Enchanted Travel for your travel needs!

Amanda at Enchanted Travel was so helpful in booking our family vacation to Mexico. She asked our…read moreprice point and gave us 5 options and then dug further into details and prices for our top two. Once booked we received emails and phone calls to keep us on track for our trip. One thing I really appreciated about Enchanted Travel was the 24/7 help line if we had any issues. Upon return from our trip I mentioned to Amanda some issues we had with our room at the hotel and she told me I should have contacted the Travel agency from Mexico. And even though we were back she still communicated with the hotel about our issues. I highly recommend Enchanted Travel for your travel needs no matter your budget because they will work with you!

Laura is extremely unprofessional and doesn't know how to do her job. I was instructed to call her…read moreto book my flights for study abroad through my school. Given that I have a unique middle name, I made sure to spell it for her over the phone. When I received my tickets, she spelled the name wrong. I immediately alerted her of her mistake, and she ordered me new tickets. These tickets were $100 more than I originally paid, and she would not reimburse me even though it was her own negligence that led to this. On top of that, it was her responsibility to make sure that everyone in my class was on all of the same flights, but to my surprise, she gave me a different return flight home from everyone else in my group. When I emailed her about it, she ignored me. I cannot stress enough that if you want to use a travel agent, do not use Laura Dennis. If you do want to use her, make sure you've got a basic name and are traveling solo, otherwise she will mess it all up and then never get back to you.

I would not recommend this company. We booked a cruise for January 2022 with Laura. We purchased…read moreinsurance coverage and were assured if we had to cancel a refund would be made by the insurance company. We are still waiting for our full refund and all communication to Laura is being ignored. She had not been helpful in the process and has failed to perform the duties she was paid for. After she was paid she disappeared.

Contacted this business for help in December for finding and booking a trip in April or may. Said…read morethey would do some research but never got back to me. Guess my budget was too low. Poor customer service.

Tracy is amazing. She helped us plan our honeymoon and did an incredible job. We may have been…read morecrazy at times but she helped us sort through it and keep us sane. Wedding planning was tough but with the help of Tracy, the honeymoon planning was super easy. We picked a destination that not a lot of people typically go and she helped us customize our trip to fit our needs. She also was very patient with us when we ran into some small problems overseas. Overall I would definitely recommend her!

Don't waste your time or money on these crooks. I changed auto insurance companies and canceled AAA…read morewith 8 months left on my membership. Was told they do don't give refunds. I'm a veteran retired and live on Social Security and they want to keep my money. I call B.S on this company.

Total disappointment. My husband and I visited as 15+ year members to discuss a beach vacation. We…read moreare experienced world travelers and historically have booked everything on our own. We were seeking guidance on resorts, times of year to go and general knowledge. We spent 5 minutes there because the agent refused to discuss anything with us unless we picked EXACT dates for our travel. Our schedules are very flexible and we hoped it would work towards our advantage for booking. Rather, they treated us poorly and shooed us out the door unless we picked dates. We have the ability to do everything they do on our own, and have in 15 different countries in the last few years. The agent brought nothing to the table.

My company uses Polk for travel, and they are awful compared to any other corporate travel agent I…read morehave ever used. Website brings terrible flights (much better selection and price on Kayak, etc.) and hotels. Prices are 3-4x national players they charge you $30+ just to call them. And they make you call them, if you book a flight on United, instead of calling United customer service (which is surprisingly more helpful, that's a low bar) you have to call Polk at $30+. With the internet why would anyone use a travel agent anyhow, especially at these prices, pay more get less selection, BRILLIANT!

There's some agent who works there, part-time maybe because she's not there everyday, and she is…read moresimply outstanding. The most knowledgeable and efficient Asia and Italy expert we consulted with before our trips to both of the regions. Jo is her name. If you are looking to book a trip to those areas and are willing to splurge a bit, she knows luxury travel and she knows Asia and Italy better than anybody. I highly recommend her and Polk Majestic!

It was difficult to actually talk to a person . I had called to find the cost of passport pictures…read more That was not a choice given on the voice menu. The closest choice was Travel, so I chose that. WRONG CHOICE! That gave you a few options, none of which were applicable to me. I thought there might be a "push 0 to talk with the operator". NOPE!. Hung up, thought about it, called again, this time pushed # 3 to Add Members. Someone actually answered at the store, and told me the information I was requesting. I really hate it when businesses go out of their way to avoid talking to customers directly. I know it is under the pretense of making it easier for the customer, but that is seldom the case when you have to listen through all the options and wonder if each specific one is the right one rather than just talking to a person from the start.

Completely unprofessional. They tell you, you have to use the online services or you will not be…read morehelped.